WebHostingTop » Providers » Serversea Review » User Reviews » Rating #1230 Serversea got a negative review from pulp_fiction ( e_prompt@y... ) on May 28, 2007. serversea.com is not yet in top 10 or one of best rated brands on web-hosting-top.com
BAD BAD BAD NOW.....
Was GOOD, but for some reason has gone down dramatically now....
Read it for yourself....
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You are now chatting with 'Serversea Operator X'
Serversea Operator X: Hi
Serversea Operator X: How may i help you ?
me: yes
Serversea Operator X: please ?
me: i received your email about successful migration of my site from Windows to Linux
Serversea Operator X: ok.
me: but, my site is not showing antyhing now??? Although I've uploaded files there
Serversea Operator X: may i know the domain name ?
me: and I cannot FTP the site either
me: **xx**.com
me: i was able yesterday, but not today
me: PLESK doesn't work either
me: all emails are inaccessible
Serversea Operator X: Please wait for a little moment and let me investigate.
me: thankx
Serversea Operator X: may i know the associated ticket ID ?
me: hangon
Serversea Operator X: ok.
me: 384752
Serversea Operator X: Please wait for a little moment and let me investigate.
me: ok
Serversea Operator X: is not a valid Support TIcket ID
Serversea Operator X: Please make sure that it is a support ticket
Serversea Operator X: and its number is correct.
me: hangon
Serversea Operator X: ok.
me: it's sales ticket, dunno why it's given to sales
Serversea Operator X: Please wait for a little moment and let me investigate.
me: ok
Serversea Operator X: Please note that DNS modification takes up to 24 to 48 hours to propaget globally
me: so it's still in the process? But if you go here, it works... http://**xx**.com/index.php
me: and I was able to upload files through FTP, PLESK, yesterday. And the system config shows that it's LINUX now
Serversea Operator X: ok.
Serversea Operator X: DNS resolvation will take 24 to 48 hours
Serversea Operator X: after that time all services will be working fine
me: can u see from your system when you guys Took the action to migrate? It hasn't been over 48hrs? Please check
Serversea Operator X: ok.
Serversea Operator X: just let me know the exact link that i have to check
me: root that is, main page. **xx**.com
me: only showing Error page
Serversea Operator X: Please wait for a little moment and let me investigate.
me: ok
Serversea Operator X: Have opened a ticket for this. If yes please let me know the ticket #.
me: Yes, the same sales ticket I gave u above. I've mentioned ALL the problems there. Root page not showing, PLESK, FTP, Emails.
me: hello? still there?
Serversea Operator X: yes.
me: so what do we do now?
Serversea Operator X: keep hold and allow me to check it.
me: thank you
Serversea Operator X: Keep hold !
Serversea Operator X: Please check it out now !
Serversea Operator X: it should be working fine now
me: hangon
me: HEY!
me: ALMOST... all is working now except for EMAILS and Index page still not showing
me: what was the problem?
Serversea Operator X: you have to upload your own index page
Serversea Operator X: you may be viewing the default Plesk page,
Serversea Operator X: and for emails, you have to create all the email IDs again on this new server
me: ok, for emails. but shouldn't default index show something?
Serversea Operator X: what you see when you enter your domain name ?
me: I just uploaded new Index through FTP. and still see "The page cannot be found". Please try for yourself...
me: http://www.**xx**.com/index.html
Serversea Operator X: ok.
me: it's like it DOES NOT like index.html ONLY... :)
Serversea Operator X: i can see the following :
Serversea Operator X: "changed" search engine optimization |
Serversea Operator X: affordable "changed" design
Serversea Operator X:
me: hah....
me: that is WEIRD
me: ok, hmmm
me: i'm lost...
Serversea Operator X: please have a check again
Serversea Operator X: i am sure , you will see your web site.
Serversea Operator X: Just have a try...
me: OK, but WHAT was the problem? For my future ref. WHat did you fix just now?
me: am I to expect this again in the future?
Serversea Operator X: no., do not expect this in futire,
me: what was the prblem?
Serversea Operator X: you have to face this problem due to server cahnge..
me: server change?
me: I was not notified....
me: was I?
Serversea Operator X: server change...
me: is it still ongoing now?
me: Nigel?
me: hello?
Serversea Operator X: yes,
Serversea Operator X: which notification you are referring ?
me: did you guys JUST changed my server type now???
Serversea Operator X: yes.
Serversea Operator X: Windows to Linux ...
me: I see that a bunch of files are deleted now...
me: JUST NOW???
Serversea Operator X: Windows to Linux ...involves the server change
me: yes, but all my files are delted again?
Serversea Operator X: but i can see you have uploadeed your web site ...
me: FTP now only shows 2 Files now, index and favicon. Rest just deleted again? index I just uploaded... but I uploaded 15mb of files yesterday...
Serversea Operator X: ok.
Serversea Operator X: may be due to server change you have to face this..
me: yes, but I uploaded files because you guys told me the MIGRATION is COMPLETED. So it wasnt?
Serversea Operator X: well, i can not assist you in this regard,
Serversea Operator X: You just ask me that you are facing problem..
Serversea Operator X: and i just fixed it for you immediatly
me: I thank u for that
Serversea Operator X: but i am not sure why you are still dis satisfy...
Serversea Operator X: even your web site is running ?
me: I have to RELOAD all files again?
Serversea Operator X: yes.
me: so, isn't this bad?
me: http://www.**xx**.com/index.html still not showing...
me: I dunno... is there still a problem there????
Serversea Operator X: just type the
Serversea Operator X: www.**xx**.com
Serversea Operator X: and let me know what you see..
me: I SEE "http://www.**xx**.com/index.html " in the URL AND
me: The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. -------------------------------------------------------------------------------- Please try the following: Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly. If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted. Click the Back button to try another link. HTTP Error 404 - File or directory not found. Internet Information Services (IIS) -------------------------------------------------------------------------------- Technical Information (for support personnel) Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404. Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages. The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. -------------------------------------------------------------------------------- Please try the following: Make sure that the Web site address displayed in the address bar of your browser is spelled and formatted correctly. If you reached this page by clicking a link, contact the Web site administrator to alert them that the link is incorrectly formatted. Click the Back button to try another link. HTTP Error 404 - File or directory not found. Internet Information Services (IIS) -------------------------------------------------------------------------------- Technical Information (for support personnel) Go to Microsoft Product Support Services and perform a title search for the words HTTP and 404. Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Web Site Setup, Common Administrative Tasks, and About Custom Error Messages. The page cannot be found
me: in URL, automatically
Serversea Operator X: Please wait for a little moment and let me investigate.
Serversea Operator X: i can not see any error
Serversea Operator X: just type the following..
Serversea Operator X: http://www.**xx**.com/
Serversea Operator X: and then check it...
me: man, I do WEB DESIGN for living... I DID THAT
Serversea Operator X: and what you get ?
Serversea Operator X: error ?
Serversea Operator X: or
Serversea Operator X: "changed" search engine optimization |
Serversea Operator X: affordable "changed" design
me: the LONG error above
Serversea Operator X: Search Engine Ranking
Serversea Operator X:
Serversea Operator X: Seo Optimization
Serversea Operator X:
Serversea Operator X: Website Optimization
Serversea Operator X:
Serversea Operator X: Ranking Optimization
Serversea Operator X: ok.
Serversea Operator X: Just clear your browser cache ...
Serversea Operator X: and remove all the temp. Internt Files
me: I did that
Serversea Operator X: then check it..
Serversea Operator X: and let me know
Serversea Operator X: i recommend you to do it again ...
me: look man
me: I appreciate your assistance
Serversea Operator X: thank you >
me: but the way you guys do things with my SEVER is improper. AM I CORRECT? Don't send your "OK" email if you're not DONE there will ya
me: now I have to double work
Serversea Operator X: yes, i can understand
Serversea Operator X: for a referance , you can post again in yuor Sales ticket
Serversea Operator X: that you have to face difficulty ...
me: I have 7 accounts here at SEVERSEA, I hear bad things about SEVERSEA but I ignored it until today...
me: so PLEASE, for your own good. "WORDS" spread fast in the Virtual world...
me: now u make me do my site config again... gosh
me: I DESERVE a discount now...
me: why am i SEEING my old files in this link now??? http://www.**xx**.com/index.php
me: this is nuts
me: what do you see?
me: what is going on with this server now? please tell me
Serversea Operator X: Please wait for a little moment and let me investigate.
Serversea Operator X: again i can see...
Serversea Operator X: "changed" search engine optimization |
Serversea Operator X: affordable "changed" design
me: index.php not index.html
me: well man... I see my OLD pages there, and NOTHING at **xx**.com even after clearing History, cache, temp files, etc.
me: using BOTH Firefox and IE7
Serversea Operator X: ok.
Serversea Operator X: then please try to access it with different ISP
Serversea Operator X: or check it after some time
Serversea Operator X: it should be working fine
me: how long do I have to wait?
Serversea Operator X: almost 12 hours
Serversea Operator X: or you can check it with different ISP
me: ok
me: when was the MIGRATION STARTED again?
Serversea Operator X: no itself...
Serversea Operator X: if you request, then we will migrate.
me: ya, just want to know WHEN from your SYTEM. I did request it from TICKET system right.
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