| Disclosure | - We are a reviews website
that receives compensation
from some providers
we are featuring.
|
|
| WebHostingTop » Providers » Yahoo! Small Business Review » User Reviews » Rating #6063 Yahoo! Small Business got a negative review from Ivan ( -no email- ) on Jul 31, 2009
This is my horrible experience with Yahoo yesterday.
I've been using a Yahoo! Small Business for the past 3 years to sell items on the internet with my company. Since international orders are flowing in, we heavily rely on their small business mailbox. Last month, I got a problem with my other yahoo domain. They charge me for the renewal of the cancelled service. I disputed that charges because I gave them enough time and notice (and they confirmed it via email) to cancel the service. I write them twice using the yahoo callback form but we got no answer. I followed them up, but still no answer. I cannot call their toll free hotline because we are in the Philippines and we dont have access to it.
So, realizing that Yahoo will never replied to our complain, I call my bank yesterday for a charge back. Yesterday evening, my staff called me informing me that they cannot log in to our yahoo account. Yahoo cancelled all our service in response to the charge back!
They put us on hostage. I called my friend in the US to help us call Yahoo's toll free to resolve the problem. After discussion and charging my card again, they reactive the account.
The worst part is, upon reactivation, our mailbox content is gone! Three years of business mail, sales lead, important email are gone and Yahoo cannot return it back!
Because of this, I'm out of Yahoo for good. We will transfer all our services to other provider. I reactive our account for three months just to facilitate the smooth transfer of our domain to other provider (like a local web hosting).
I cant believe my life a company like Yahoo cancel the service just like that. A charge back transaction can be disputed back with a bank and that is what I expect from them. But NO! they just decide to bully you.
If we are based in the US, we will file a lawsuit against them for losing our valuable mails. But for now, our only option it to move out of Yahoo.
So, I warn everybody to check your provider and their TOS. If the TOS is saying that you cant do anything if they wish to do this and that, then stay away from them. Yahoo is terrible company.
|
|
