WebHostingTop » Providers » Start Logic Review » User Reviews » Rating #2009 Start Logic got a negative review from DJ Digital Gem ( DJ_digital_gem@y... ) on Feb 28, 2008
Well, I am a customer now but I am also a former employee and things have gone down the toilet since Startlogic/iPower Web/Dot5 Hosting (yeah, they were all owned by Thomas Gorny and all in the same building) were merged with Endurance.
First and foremost Endurance implemented a new billing system and control panel for their shared hosting accounts. This of us with VPS or dedicated accounts have been left out in the cold with NO tech support to speak of what-so-ever. I have wasted about 300 cell minutes just trying to get someone in tech support on the phone but I never have. I have submitted three tickets, sent countless emails and I took about two hours of my time compiling anything and everything tech support may need to resolve the memory allocation issue on my VPS (I am supposed to have up to 2GIGS of burstable memory but that is a joke!) and here is the response I received from them tonight...
"Thank you for getting back to us.
We apologize for any inconvenience this has caused you. In order to
assist you further, please let us know what exactly you wish to do, so
that we can assist you further with the required information.
If you have any further questions, please don't hesitate to contact us.
We are available 24x7.
Sincerely,
Derik Benson
Customer Support "
Can you say CANNED RESPONSE????? This is after I included pages from my logs, screen shots, and a complete break down of what the problem is! Their 24X7 tech support? They have about 50 "front line" TEMPS with no training that simply tell you a ticket will be submitted and then the issue never gets resolved because they just use ridiculous canned responses to run you in circles praying you will just go away.
Terrible service, their new control panel works like crap (domain manager and billing sections haven't worked for me at all yet!) and I hate to say it but they are going to be seeing a lot less renewals. Stay the hell away from Startlogic, iPower Web and Dot5 Hosting. They have an unsatisfactory record with the Better Business Bureau along with 140 complaints filed in just the past 36 months! 32 of those were never responded to by the company.... Their record speaks for them.
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