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Time Hosted 1 to 3 months
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August 10, 2010 | New to Superb & Already Satisfied! -I just signed up with Superb for a dedicated server in July 14,...
Superb Hosting Rating (5 out of 5)provider reviewed by Vivian Chau ( info@b... )
New to Superb & Already Satisfied! -I just signed up with Superb for a dedicated server in July 14, 2010. I already like the service I am receiving from the technical support team. Thank you!
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Time Hosted over 3 years
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August 10, 2010 | I have been with Superb for five years, and I appreciate the fact they are honest about the network...
Superb Hosting Rating (5 out of 5)provider reviewed by Richard F. Rebel ( rebel@o... )
I have been with Superb for five years, and I appreciate the fact they are honest about the network problem they had while back. I didn't bother to traceroute, just asked for a reboot, and I got told that it was a network issue. That's good. I truly hate it when providers cover up network or other outages and end up with ‘magic’fixes like the problem never existed.
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Time Hosted 6 mo. to 1 year
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August 6, 2010 | Always Fast Response!I have been with the company less than a year, but the fact is that they are...
Superb Hosting Rating (5 out of 5)provider reviewed by Victoria Valenzuela ( victoriavee@g... )
Always Fast Response!
I have been with the company less than a year, but the fact is that they are always been fast to respond to my tickets, I appreciate that a lot!
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Time Hosted over 3 years
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August 6, 2010 | Great service even the weekends! I have been with Superb for more than a decade. What I like to...
Superb Hosting Rating (5 out of 5)provider reviewed by David Park ( dpark@s... )
Great service even the weekends! I have been with Superb for more than a decade. What I like to most about the company over all is that they ensure that the tickets I submit are being taken care of no matter what day of the week is. Superb support team is always there 24/7/365 to assist me!
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Time Hosted over 3 years
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August 6, 2010 | - Quick Response Time - I have two dedicated servers with Superb, and I have been with the...
Superb Hosting Rating (5 out of 5)provider reviewed by Kelly Russell ( jbaird@i... )
- Quick Response Time -
I have two dedicated servers with Superb, and I have been with the company for 5 years. Superb certainly ensures that the tickets I submit are resolved within SLA
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Time Hosted over 3 years
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August 6, 2010 | Superb`s persistence in getting the problem resolved:Another great job from Superb technical...
Superb Hosting Rating (5 out of 5)provider reviewed by Ted Vollers ( ted@t... )
Superb`s persistence in getting the problem resolved:
Another great job from Superb technical support team, I would like to thank them for the great work!
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Time Hosted over 3 years
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August 6, 2010 | I have been with Superb since 2004. Recently, I closed my account due to no longer need hosting of...
Superb Hosting Rating (5 out of 5)provider reviewed by Michael A. Waller ( mikewaller@g... )
I have been with Superb since 2004. Recently, I closed my account due to no longer need hosting of any type. I have been satisfied with the service I received from them since I signed up.
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Time Hosted over 3 years
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July 29, 2010 | I have been with Superb for five years, and would like to thank them how quick, and useful reply I...
Superb Hosting Rating (5 out of 5)provider reviewed by Margreta I. Meyer ( megmeyer@c... )
I have been with Superb for five years, and would like to thank them how quick, and useful reply I receive from the technical support team! THey ensure that the issue is resolved.
Thanks again Superb Team!
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Time Hosted over 3 years
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July 21, 2010 | I have been using Superb for several years.They have a responsive support team and are great...
Superb Hosting Rating  (4.5 out of 5)provider reviewed by Richard Rebel ( rebel@o... )
I have been using Superb for several years.
They have a responsive support team and are great with OS upgrades, allowing you plenty of time to read your old disks from your new updated system.
There have been a handful of network issues over the years, but they were all resolved quickly.
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Time Hosted over 3 years
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July 21, 2010 | It's been more than 10 years I work with superb.net and I find them great. Tech support is high...
Superb Hosting Rating (4.5 out of 5)provider reviewed by -anonymous- ( -no email- )
It's been more than 10 years I work with superb.net and I find them great. Tech support is high level availability, courtesy and efficiency. Prices are good and features very good.
Thank you. Greetings.
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Time Hosted 2 to 3 years
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July 8, 2010 | Superb Hosting is just superb, period. Tech support is always fast, polite, and patient. They...
Superb Hosting Rating (5 out of 5)provider reviewed by Natasha ( natasha@n... )
Superb Hosting is just superb, period.
Tech support is always fast, polite, and patient. They break down the steps into bite-sized pieces that a newbie like me can understand. I really appreciated every thing the team did, especially Tim, who was superbly superb.
Thanks for all the help and gorgeous web designs.
PS
Very cost-effective, and if you think about how much you get for what you pay, truly, the customer comes out the winner in the end!
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Time Hosted 6 mo. to 1 year
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July 1, 2010 | I certainly appreciate Superb`s support help! I always tell the people I know about their service...
Superb Hosting Rating (5 out of 5)provider reviewed by Rafik Tawfik ( rafiktawfik@y... )
I certainly appreciate Superb`s support help! I always tell the people I know about their service and efforts... I had Superb`s service for a while now and I’m so happy that I made this decision.
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Time Hosted 3 to 6 months
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July 1, 2010 | Kudos to all the tech support team members of Superb that tried to help solve a problem that didn't...
Superb Hosting Rating (5 out of 5)provider reviewed by Richard Bennice ( seamountie@g... )
Kudos to all the tech support team members of Superb that tried to help solve a problem that didn't even orginate with Superb.net.
A Richard Rating of 5 out of 5 smiley faces.
Thanks again
Great Service
Richard
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Time Hosted over 3 years
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June 30, 2010 | I'm over 5 year with Superb with a dedicated server and I really appreciate them.Price: is the...
Superb Hosting Rating (5 out of 5)provider reviewed by Fabiano Vanucci ( fabiano@n... )
I'm over 5 year with Superb with a dedicated server and I really appreciate them.
Price: is the average in market! Sometimes promotions are unbeatable!
Customer Support: Good. All tickets answered and solved. Time of response is never as soon as I would like (immediate response for example), but is what I expected.
Uptime: Really good. I had a few down times (may be 3 times) in this past 5 years.
Services: All administration/installs/upgrades can be done by them even in my dedicated [...]
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Time Hosted 6 mo. to 1 year
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May 19, 2010 | I certainly appreciate Superb`s support help! I always tell the people I know about their service...
Superb Hosting Rating (5 out of 5)provider reviewed by Rafik Tawfik ( rafiktawfik@y... )
I certainly appreciate Superb`s support help! I always tell the people I know about their service and efforts... I had Superb`s service for a while now and I’m so happy that I made this decision.
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Time Hosted over 3 years
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May 19, 2010 | All the time I need help, Superb team give me at the time I need, as a costumer for about 5 years,...
Superb Hosting Rating (5 out of 5)provider reviewed by Cesar Manzato ( manzato@s... )
All the time I need help, Superb team give me at the time I need, as a costumer for about 5 years, I never had any problem with Superb team, congratulations.”
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Time Hosted over 3 years
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May 18, 2010 | Thank you so much Superb for your extremely quick response. I was FRANTIC, Best customer service I...
Superb Hosting Rating (5 out of 5)provider reviewed by Sandra Kaiser ( kaiser@w... )
Thank you so much Superb for your extremely quick response. I was FRANTIC, Best customer service I have ever received from any company!
Sandra Kaiser
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Time Hosted over 3 years
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May 18, 2010 | I send kudos to Superb, who during the 5 years of hosting my site have dealt with about 6 problems...
Superb Hosting Rating (5 out of 5)provider reviewed by Lionel B Theeuf ( lenoil@t... )
I send kudos to Superb, who during the 5 years of hosting my site have dealt with about 6 problems - mostly due to my inexperience, but as always, the matter was quickly, efficiently and courteously resolved. Well-done and thank you. Lionel of chalmalar.com
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Time Hosted over 3 years
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May 17, 2010 | I have a server with superb, and whilst I'm a technical person, I have made silly mistakes in the...
Superb Hosting Rating (5 out of 5)provider reviewed by Jamie Jones ( catflap-admins@b... )
I have a server with superb, and whilst I'm a technical person, I have made silly mistakes in the past requiring reboots or a bit of admin work.
They are always quick to respond to requests, and aren't anal when it comes to charging.
Reboot requests are free, but 'work on server' generally requires credits.
I recently made a typing mistake in /etc/fstab - on next reboot, machine didn't come up because of the error... I asked them to do a forced reboot, they did quickly.
When it [...]
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Time Hosted 1 to 2 years
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May 14, 2010 | We have had 2 dedicated servers with them for a few years now. We moved to Superb when Valueweb...
Superb Hosting Rating (5 out of 5)provider reviewed by Consoltec ( rjmolesa@c... )
We have had 2 dedicated servers with them for a few years now. We moved to Superb when Valueweb really botched things during their DC moved. We have nothing but good things to say about Superb.net overall. We started with 2 ubuntu servers, then they were running a 2-for-1 special on servers. We picked up 2 and moved things off the old ones to the new ones. Our dedicated hosting bill is half what it used to be now. With only a few exceptions their support is outstanding! They're fast and [...]
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Time Hosted 1 to 3 months
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May 14, 2010 | The reply for the issue came back very promptly with specific instructions on how to solve the...
Superb Hosting Rating (5 out of 5)provider reviewed by Stephen Arrington ( SArrington@s... )
The reply for the issue came back very promptly with specific instructions on how to solve the problem along with information on how to avoid the problem in the future. Excellent service. Thank you very much.
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Time Hosted over 3 years
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May 14, 2010 | Thank you so very much Technical Support Team for the PROMPT reply and resolution! I really...
Superb Hosting Rating (5 out of 5)provider reviewed by Marcus Turner ( MTurner00@s... )
Thank you so very much Technical Support Team for the PROMPT reply and resolution! I really appreciate it. I have been very happy with the service and support from Superb for the past 5 years.
Marcus Turner
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Time Hosted over 3 years
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May 12, 2010 | I am always happy with the expedience and precision of Superb`s tech support, although I admit that...
Superb Hosting Rating (5 out of 5)provider reviewed by -anonymous- ( -no email- )
I am always happy with the expedience and precision of Superb`s tech support, although I admit that this time I was not surprised. Their great customer service is something I can count on, and this note is to let them know that I do not take it for granted. In fact, I sent Superb an email over a decade ago that said nearly the exact same thing. That email appeared on their web site as a customer testamonial for years. Anyway, I will be migrating some domains and changing DNS servers all month, [...]
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Time Hosted 1 to 3 months
May 12, 2010 | The shared plan I purchased is priced exactly right. I couldn't be happier with my experience with...
Superb Hosting Rating (2.5 out of 5)provider reviewed by -anonymous- ( -no email- )
The shared plan I purchased is priced exactly right. I couldn't be happier with my experience with these guys. I would recommend Superb to anyone who wants reliable hosting at an affordable price.
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Time Hosted over 3 years
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April 30, 2010 | The reply for the issue came back very promptly with specific instructions on how to solve the...
Superb Hosting Rating (5 out of 5)provider reviewed by Stephen Arrington ( SArrington@s... )
The reply for the issue came back very promptly with specific instructions on how to solve the problem along with information on how to avoid the problem in the future. Excellent service. Thank you very much.
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Time Hosted under 1 month.
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October 14, 2009 | Horrible company... poor service, virtually no communication and not even in the US. Their billing...
Superb Hosting Rating (0.5 out of 5)provider reviewed by John ( info@b... )
Horrible company... poor service, virtually no communication and not even in the US. Their billing office is in Hawaii but tech in Canada and no one in billing can assist with getting any help.
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Time Hosted over 3 years
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September 9, 2009 | All of our shared email accounts are down right now and customers are calling wanting to know...
Superb Hosting Rating (0.5 out of 5)provider reviewed by Stan McLaughIin ( smclaughlin@k... )
All of our shared email accounts are down right now and customers are calling wanting to know what's going on. We've been with superb for over 3 years and have multiple shared hosting accounts with them. I must say our experience during the early years was great. We experienced very little down time and their customer service reps and techs appeared to be a little more knowledgeable of their network. Recently we have been experiencing a tremdous amount of downtime. I'm talking about days [...]
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Time Hosted over 3 years
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September 8, 2009 | After more than 5 years with Superb Hosting I have about had it. The email system is down far to...
Superb Hosting Rating (0.5 out of 5)provider reviewed by Joe ( -no email- )
After more than 5 years with Superb Hosting I have about had it. The email system is down far to often for a company like this. The messages related to failures are almost always hardware related so I suspect they are not re-investing like they should. I am looking for a new hosting service.
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Time Hosted 6 mo. to 1 year
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July 29, 2009 | Beware! This guys will charge your card whatever comes to their mind without permission. they...
Superb Hosting Rating (0.5 out of 5)provider reviewed by Kai ( kb@k... )
Beware! This guys will charge your card whatever comes to their mind without permission. they charged me for a support request which they never solved and they gave me bad information trying to leach support credits for 3 days till finally they got me a ticket with Plesk which they are the only one to be able to submit for me and Plesk solved it in 5 minutes. the next day the charged my card without my permission and they wouldn't answer te phone to response. add to that things are always messy [...]
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Time Hosted over 3 years
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May 31, 2009 | It is SO time to move on from Superb Hosting. Besides the usual awfulness -- you need an...
Superb Hosting Rating (0.5 out of 5)provider reviewed by Debbie Downer ( comments4you@a... )
It is SO time to move on from Superb Hosting. Besides the usual awfulness -- you need an engineering degree to understand their control panel and their customer service sucks -- their email is constantly going down! I just spent over a week without email service because of internal problems. This is email I use for work, for my business. This is costing me money and it makes me look incredibly unprofessional when I miss emails from important clients and tell others to use my free Gmail account. [...]
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Time Hosted over 3 years
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March 5, 2009 | The quality of the service has gone down and down in recent times, with servers down more...
Superb Hosting Rating (2.5 out of 5)provider reviewed by Alexandre Soler ( alxslr@y... )
The quality of the service has gone down and down in recent times, with servers down more frequently each month. After many years of very good suport and service I think I'm ready to move on. That's a pitty, they are throwing away all of their prestige and they are going on the road to nowere.
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Time Hosted over 3 years
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February 3, 2008 | They guarantee 99.9% uptime, but they rarely make it. After 3+ years with them I finally figured...
Superb Hosting Rating (1 out of 5)provider reviewed by eric ( -no email- )
They guarantee 99.9% uptime, but they rarely make it. After 3+ years with them I finally figured out that I need to move. It is not unusual for both shared and dedicated hosting to be completely down for 3 hours a week. When it is back online you get explanations like, "there was a power outage". You can NEVER reach anyone on the phone. I'm starting to wonder if they are even staffed on the weekends.
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