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Time Hosted 6 mo. to 1 year
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May 30, 2008 | I have been designing websites for over 10 years and the people I have designed sites for have used...
Think Host Rating (0.5 out of 5)provider reviewed by Tim ( webmaster@s... )
I have been designing websites for over 10 years and the people I have designed sites for have used a variety of web hosts and I have to say that this is the absolute worst host I have ever had to deal with.
The website is down for hours at a time with no way to figure out why, no one to contact and if, by some miracle a support ticket actually makes it to their office, they deny everything and say everything is fine. Simply reboot your computer.
Their customer service is lacking in every [...]
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Time Hosted over 3 years
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June 8, 2008 | Unreal. I have never seen such terrible service. I am leaving this service (or lack...
Think Host Rating (0.5 out of 5)provider reviewed by sk ( -no email- )
Unreal. I have never seen such terrible service. I am leaving this service (or lack thereof).
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Time Hosted under 1 month.
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June 18, 2008 | Two weeks ago I pre-paid for two years of hosting with ThinkHost. I am still unable to use those...
Think Host Rating (0.5 out of 5)provider reviewed by Elizabeth ( -no email- )
Two weeks ago I pre-paid for two years of hosting with ThinkHost. I am still unable to use those services, because their password reset dialog is broken. Tech support is ONLY through an online ticket system that can take between an hour and a day to get a response. After ten days of complaints they offered to add three months of free hosting on to my two years. I asked for a refund, based on their guarantee. They are not forthcoming on the refund. Now I can't get access with the new [...]
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Time Hosted under 1 month.
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June 19, 2008 | THINKHOST - THINK AGAINWe wanted to change to a "green" host but guess what? DON'T do THIS with...
Think Host Rating (0.5 out of 5)provider reviewed by Julie Adams ( infojulieadams@y... )
THINKHOST - THINK AGAIN
We wanted to change to a "green" host but guess what? DON'T do THIS with THinkhost!!! Better to stick with the ones who have a good support center and services and then just buy trees to offset.
We have paid a 2 year contract with Thinkhost and when we wanted to transfer from our old hosting company we encountered the following:
1. we changed dns but we werent able to see the website; they didn't create the marinedream account in the hosting panel only after 3 [...]
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Time Hosted under 1 month.
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June 20, 2008 | Stay away from these guys..... go anywhere...
Think Host Rating (0.5 out of 5)provider reviewed by Bob Boardman ( -no email- )
Stay away from these guys..... go anywhere else.
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Time Hosted under 1 month.
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July 31, 2008 | Don't be tempted, like we were, by the guarantee, bandwidth or storage, because if your experience...
Think Host Rating (0.5 out of 5)provider reviewed by seg ( info@m... )
Don't be tempted, like we were, by the guarantee, bandwidth or storage, because if your experience was like ours, you won't be able to use any of them.
The control panel was from hell, if you could ever access it. Whenever we tried to login the servers would not respond. FTP was totally inadequate, like dial up on a cable modem. We even got a letter from the big boss, Vladislav Davidzon, making excuses for their recent poor performance. Say what?!?
Forget Solar, these guys must [...]
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Time Hosted under 1 month.
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October 18, 2008 | DO NOT USE THINKHOST!!!Like most people I signed up my client with thinkhost because I valued...
Think Host Rating (0.5 out of 5)provider reviewed by Harry ( hjw4@s... )
DO NOT USE THINKHOST!!!
Like most people I signed up my client with thinkhost because I valued their socially-conscious low carbon footprint web hosting. If I had known the problems that would ensue, I never would have paid them any money. My story is really quite simple. Due to some technical issue, I never received a welcome email detailing how I could access the control panel, and Dns transfer fields, etc. I sent them a support ticket, which was my first clue that trouble was brewing. At [...]
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Time Hosted under 1 month.
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November 28, 2008 | STAY AWAY FROM THINKHOST!!!!! THEY WILL RIP YOU OFF!!!! Boy, how I wish I had read these reviews...
Think Host Rating (0.5 out of 5)provider reviewed by Yol ( web@b... )
STAY AWAY FROM THINKHOST!!!!! THEY WILL RIP YOU OFF!!!!
Boy, how I wish I had read these reviews before... I also wanted a socially responsible company to host my sites and found Thinkhost. I signed up for an account, even though I thought it was weird to have an automatic script follow me and pester me with coupons and offers right from the first visit to their web site. So, anyway, I signed up for an account and quickly realized it was not a good company when their admin panel turned out to [...]
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Time Hosted under 1 month.
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January 22, 2009 | I had high hopes for a Green host, but I guess windmills just don't provide enough power to keep...
Think Host Rating (0.5 out of 5)provider reviewed by Steve ( -no email- )
I had high hopes for a Green host, but I guess windmills just don't provide enough power to keep the servers up. My site was frequently down and Thinkhost support kept promising me they were making improvements, I finally gave up on them and moved my sites 21 days after signing up and they would not refund my fees quoting their 14 day policy. But the only reason I hung around beyond 14 days was their ongoing promises to get things right. Alas, they never did, and then stiffed me on the fee. [...]
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Time Hosted under 1 month.
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February 13, 2009 | thinkhost - think ponzi schemeafter only 1 hour of trying their control panel I asked for a...
Think Host Rating (0.5 out of 5)provider reviewed by randal williams ( vendor@l... )
thinkhost - think ponzi scheme
after only 1 hour of trying their control panel I asked for a refund - it was slow and looked like some dos interface from the early 90's.
the terms of service on their site claim a 14 day and an 120 day no questions asked guaranteed refund - now thinkhost has been hassling me for 2 months and won't even respond to the 120 day guarantee - their customer care is like the bermuda triangle - when you ask for a refund they control the closing process - set up [...]
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Time Hosted 1 to 3 months
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March 26, 2009 | First, Thinkhost and many other companies like them are about as green as a mothball. They aren't...
Think Host Rating (0.5 out of 5)provider reviewed by Host Scooter ( wrunicla@g... )
First, Thinkhost and many other companies like them are about as green as a mothball. They aren't powered by any renewable energy source at all, they simply buy Green Tags or REC's to offset their carbon footprint. This whole green thing is just marketing. The offset market is a borderline scam in and of itself, but that's a whole nother story.
There are some clever damage control postings, mostly by affiliates and sites like thinkhost-sucks, but don't be snookered into the comparisons [...]
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Time Hosted 1 to 2 years
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April 11, 2009 | Downtime for thinkhost servers is too high. Although I experienced good service for the first...
Think Host Rating (0.5 out of 5)provider reviewed by RG ( robertaccio@s... )
Downtime for thinkhost servers is too high.
Although I experienced good service for the first year, the last six months, and particularly the last month, was horrible. I received notices from website monitoring services on a daily basis notifying me that the websites were not available. Although I notified Thinkhost, nothing was done to improve it.
I received complaints from customers about returned emails and website not available, or pages too slow to load. While they didn't do [...]
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Time Hosted 2 to 3 years
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May 12, 2009 | Thinkhost provided web hosting for nine websites that comprise my small business, primarily IT...
Think Host Rating (0.5 out of 5)provider reviewed by Zach Fried ( zachfried@h... )
Thinkhost provided web hosting for nine websites that comprise my small business, primarily IT support and graphic design. From March thru June 2008, I submitted a total of 11 trouble tickets to their online support center, the majority for total failures for any sites to load.
The problem seemed to get better for awhile, then in early 2009 the downtimes returned, causing my clients to complain about their websites being down and losing significant business as a result of my website, the [...]
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Time Hosted over 3 years
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August 28, 2010 | Reliability was always a bit spotty. But customer service used to be quite good. Not the case at...
Think Host Rating (1.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Reliability was always a bit spotty. But customer service used to be quite good. Not the case at all now. In fact, it's very bad now.
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Time Hosted 3 to 6 months
September 21, 2010 | When I purchased a hosting packet with Think Host everything went very smoothly. I didn't have to...
Think Host Rating (0.5 out of 5)provider reviewed by N.Nyqvist ( -no email- )
When I purchased a hosting packet with Think Host everything went very smoothly. I didn't have to deal much with the actual technical stuff as I had someone to help me build my site. But when I did have to look into it, I didn't find it very clear and easy to use (definately not for a beginner like me).
That said, service was always very quick and friendly when submitting a support ticket.
Now though, I decided to leave Think Host and I have been waiting for nearly 2 months (!!) to receive an [...]
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Time Hosted 1 to 2 years
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October 1, 2010 | I purchased (foolishly) a two-year term with ThinkHost, delighted to find what seemed like a green,...
Think Host Rating (0.5 out of 5)provider reviewed by Nancy ( nancyleighsmith@g... )
I purchased (foolishly) a two-year term with ThinkHost, delighted to find what seemed like a green, innovative company. Instead, I found a confusing platform, and a template that was not as had been described - very limited. I was opening a new business, and lost patience with the lengthy "ticket" procedure and complete lack of direct customer service. They would not offer a refund. I obtained a new service, and now, two years later, they tried to charge my credit card again (thankfully, it had [...]
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Time Hosted 1 to 2 years
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November 13, 2010 | My experience is similar to a previous poster NancyMy daughter who encouraged me to take up a...
Think Host Rating (0.5 out of 5)provider reviewed by Ray ( itisieclair@g... )
My experience is similar to a previous poster Nancy
My daughter who encouraged me to take up a two year package with think host as it was claimed by them they were a green company and set up a 2 year package for me!
The two year package was paid out of my then active company account.
During this time we never used Think Host once not even attempted to put up a site.
My company mainly based in real estate went into free fall and subsequently closed.
fast forward two years.
Think [...]
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Time Hosted over 3 years
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March 17, 2011 | The email system at thinkhost is nothing short of a disaster. They claim 99% uptime, but that...
Think Host Rating (1 out of 5)provider reviewed by Dave ( 05temp@b... )
The email system at thinkhost is nothing short of a disaster. They claim 99% uptime, but that doesn't acutally mean you will get your emails today. Every month or so, they have a massive delay, and every once in a while, I just can't get email even though I make no changes to Outlook.
Whether you check email with outlook or their web-based system, you are screwed.
They once had a nice, simple, web-based email system but the new one is awful. It occasionally crashes my laptop and it is [...]
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