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Time Hosted over 3 years
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June 11, 2009 | They are over selling the server space I...
Volusion Rating (0.5 out of 5)provider reviewed by Unhappy Customer ( brien20@y... )
They are over selling the server space I think.
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Time Hosted under 1 month.
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July 30, 2009 | We are disappointed with the entire representation of Volusion's > ability to provide the services...
Volusion Rating (0.5 out of 5)provider reviewed by D Jones ( redwinj@s... )
We are disappointed with the entire representation of Volusion's > ability to provide the services currently provided by our current hosting and merchant acct at a
> savings, and a full service Merchants Account.
>
> After contacting your sales staff and thoroughly reviewing our type of
> business and its products we were assured the services we desired were
> compatible with Volusion's products and services.
>
> We also were informed that in order to be even considered for a [...]
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Time Hosted under 1 month.
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September 18, 2009 | Volusion can kiss my ass! I was a marine and as the Technical Support Manager I sucked up to the...
Volusion Rating (0.5 out of 5)provider reviewed by Patrick Hannigan ( patrick_hannigan@v... )
Volusion can kiss my ass! I was a marine and as the Technical Support Manager I sucked up to the CEO to get with the HR manager in Simi Valley. F... YOU!
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Time Hosted 3 to 6 months
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January 19, 2010 | I wish someone could have warned me on the deceipt of VOLUSION.COM before commiting to their...
Volusion Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
I wish someone could have warned me on the deceipt of VOLUSION.COM before commiting to their services. They failed to mention the prices for overages on bandwidth after asking numerous times.. To say it in simple words - They charge you for nearly every customer that comes to your site and I am talking about in the thousands per month! Their customer service reps all have different answers and will always try to turn you to "another department" before helping you - Then, the person you will [...]
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Time Hosted 1 to 2 years
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March 5, 2010 | My Volusion hosted site goes down at least once a week. Usually not for long, just 2-3 minutes at a...
Volusion Rating (1 out of 5)provider reviewed by -anonymous- ( -no email- )
My Volusion hosted site goes down at least once a week. Usually not for long, just 2-3 minutes at a time. We just came off our second major outage this year, which resulted in data loss for a number of merchants (not me...yet)
Features appear and disappear without notification. They seem to think a production system is a playground.
Called my "account manager" to ask why they removed advertised features I had prepaid for, and he transferred me to tech support.
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Time Hosted 2 to 3 years
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March 11, 2010 | Once again our site is down and we are on a premium server only shared with 1-2 other businesses. I...
Volusion Rating (0.5 out of 5)provider reviewed by Alex ( alex.badcock_EW@l... )
Once again our site is down and we are on a premium server only shared with 1-2 other businesses. I also noticed volusion.com was dowm and they put their standard message on the techline. Poor account management, i.e. I left both an e-mail and a voicemail letting them know we are looking into another solution and would like to talk to my account manager (3rd in the life of our contract). No call or email back. Trouble tickets not addressed for over 365 days. Features "dissapear" and some do not [...]
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Time Hosted over 3 years
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April 22, 2010 | Horrible customer service. They have major issues with their new servers and it is a mess. ...
Volusion Rating (0.5 out of 5)provider reviewed by steve st clair ( steve@e... )
Horrible customer service. They have major issues with their new servers and it is a mess. Traffic has decreased on several stores that i know of over 40% and sales conversions off over 60% and it all began on the same day across all the stores.
Customer service has been non existent. Volusion refuses to admit there is a problem or rather they do not communicate at all with customers.
There has been no resolution to the issues of store owners and the issues have been apparent since [...]
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Time Hosted over 3 years
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May 1, 2010 | Volusion SUCKS, and here's why:Ever since their move from Rackspace, its been one problem after...
Volusion Rating (0.5 out of 5)provider reviewed by jim jones ( blueeyes443@g... )
Volusion SUCKS, and here's why:
Ever since their move from Rackspace, its been one problem after another. They are in over their heads and completely lost as to how to fix it.
First it was repeated DDOS attacks. Not their fault, but it was handled very poorly. Sites were down and/or slow for countless hours over a period of many months.
When they finally implemented a fix for the attacks, they set the filter incorrectly and chopped off 40% of traffic to ALL volusion sites. Despite [...]
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Time Hosted 2 to 3 years
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May 2, 2010 | Volusion is absolutely terrible. They have almost put our company out of business due to their...
Volusion Rating (0.5 out of 5)provider reviewed by Larry Brown ( lbrwn445@y... )
Volusion is absolutely terrible. They have almost put our company out of business due to their inability to run a proper data center. Since they switched from Rackspace last year it has been nothing but problems. Maybe if they tried to be a software company instead of a hosting company they would do better.
Whatever you do stay as far away from Volusion as possible. Ask to see the forums, there you will find the truth.
Volusion, the truth shall set you free!
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Time Hosted 2 to 3 years
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August 4, 2010 | Volusion sucks! They are the worst hosting ecommerce company. We've been w/ Volusion since 2008 and...
Volusion Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Volusion sucks! They are the worst hosting ecommerce company. We've been w/ Volusion since 2008 and from day 1, I got the feeling there was something not right. Their customer service is terrible and they are always coming up with excuses instead of solutions to customer issues. The whole shopping cart is a hack job, especially their "hide when out of stock" feature (i.e., to hide when out of stock, you must unclick the "hide when out of stock" in the child products but click "hide when out of [...]
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Time Hosted 1 to 2 years
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October 8, 2010 | What volusion offers is a turn-key shopping cart solution-- it's not a web hosting company. If you...
Volusion Rating (0.5 out of 5)provider reviewed by Former Employee ( hidden@o... )
What volusion offers is a turn-key shopping cart solution-- it's not a web hosting company. If you want a store up today, then yeah they're perfect! If you need to do anything serious, forget it.
The software is closed source and operates on an outdated ASP 2.0 code base using Microsoft SQL and IIS web services which are the worst, and one of the most expensive (next to oracle), solutions on the market.
The company is bi-polar with offices in California and Texas, with two very different [...]
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Time Hosted over 3 years
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January 4, 2011 | Volusion was good about 10 years ago. I started using their service about 10 years ago. Now they...
Volusion Rating (0.5 out of 5)provider reviewed by David ( badmintonalley@g... )
Volusion was good about 10 years ago. I started using their service about 10 years ago. Now they are very bad. You can say that they sucks. They have many problems and they do not inform customers until they call. For example, problems with emails not coming in. At one point, we were surprised that we had only few emails for the past 2 days. Then we received calls from customers complaining that their emails are not answered. When we called Volusion, they mentioned they were having intermittent [...]
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Time Hosted 1 to 2 years
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January 17, 2011 | I have had many problems with volusion, but I understand that sometimes computer code is difficult...
Volusion Rating (1.5 out of 5)provider reviewed by Leah ( leah.greenwald@y... )
I have had many problems with volusion, but I understand that sometimes computer code is difficult to manage, and their choice of code is not ideal and a bit sloppy. Google show broken links and that is not good for your page rank as well as reduncy in in code causing what appears to be duplicate pages. This is all just unpleasant but what really gets me upset is their customer service because they dont even try. The last three calls I made to them I had to wait a total of five and one half [...]
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Time Hosted 6 mo. to 1 year
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February 8, 2011 | Volusion is pure crap. They have horrible customer support. Their system will not allow search...
Volusion Rating (0.5 out of 5)provider reviewed by Billy Carmen ( billy@p... )
Volusion is pure crap. They have horrible customer support. Their system will not allow search engines to see the pages in their shopping carts unless you buy into one of their 2000 dollar SEO packages. It is a pathetic excuse for a company and their services are dangerously destructive to companies that use them. We started out for 6 months with their platinum plan and have dropped to the gold plan. Both are useless... With over 300 products in our store and every page filled with proper SEO [...]
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Time Hosted over 3 years
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February 20, 2011 | Since Volusion made the move to their in house data center in 2009 there have been frequent outages...
Volusion Rating (0.5 out of 5)provider reviewed by Georgiana Blake ( georgianablake@y... )
Since Volusion made the move to their in house data center in 2009 there have been frequent outages and major problems which the company simply ignores. Page load speeds are the slowest in the industry. The biggest issue is that due to their lack of knowledge the Volusion in house data center continues to restrict the ability to checkout due to something they have done to avoid Denial of Service Attacks. The same problem also limits traffic to the sites. The concern was called to their [...]
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Time Hosted 1 to 2 years
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March 1, 2011 | I find it to be great. Good organic searching. Good discount control. Allows me to work the raw...
Volusion Rating (4 out of 5)provider reviewed by G Hall ( service@o... )
I find it to be great. Good organic searching. Good discount control. Allows me to work the raw HTML.
www.oakvilleoutletstore.ca
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Time Hosted under 1 month.
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March 1, 2011 | Terrible Service, never use them they take your money and do the setup after a week whereas other...
Volusion Rating (0.5 out of 5)provider reviewed by Alex Naobis ( akash@w... )
Terrible Service, never use them they take your money and do the setup after a week whereas other sites can do it almost instantly
I demanded for a Refund and they closed my Chat and marked it as "Chat Deemed as Inappropriate"
I haven't even started using the site and this is what they put my through already, watch out and stay away.
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Time Hosted over 3 years
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March 7, 2011 | @G Hall - That is a flat out lie...you do not have access to the raw code. If you're going to...
Volusion Rating (0.5 out of 5)provider reviewed by j jones ( jobjones443@y... )
@G Hall - That is a flat out lie...you do not have access to the raw code. If you're going to shill for Volusion at least try to be accurate in your BS statements
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Time Hosted over 3 years
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March 28, 2011 | Awesome!
Volusion Rating (5 out of 5)provider reviewed by ultimatesupplies ( giggitygiggity95@y... )
Using the Gold plan over the past three years, we have grown our business by 200%. We have had great relationships with Volusion, in addition to their customer service and support. Their tools allow us to do the things we need to do to stay focused on the business.
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Time Hosted 3 to 6 months
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July 7, 2011 | Drinking while on call
Volusion Rating (0.5 out of 5)provider reviewed by -anonymous- ( -no email- )
Don't bother calling for support on Fridays. I called for support last Friday. During the call, she burped, giggled, then apologized. She said they drink beer at work on Fridays and she'd had a little too much. I'm still waiting on my problem to be fixed.
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Time Hosted over 3 years
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September 30, 2011 | As good as you can get right now but...
Volusion Rating (5 out of 5)provider reviewed by eca ( ecadesign@a... )
As good as you can get right now but...support has gone down hill. The system is feature rich and continued upgrades generally on target. A few things in the resent upgrade I don't like (power users are getting pushed a side a bit). I think they are growing so much that they don't have experience support. I hate when I call and I know more than the tech support person.
However, you can reach support 24/7 though wait times are sometimes 20+ minutes. For general how to questions they are able [...]
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Time Hosted over 3 years
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October 13, 2011 | Had enough
Volusion Rating (0.5 out of 5)provider reviewed by John ( john.doe.345@y... )
I've been with Volusion several years. They used to be really good but this past year has been the worst ever. Something breaks almost every week. My sales and profits are down to where they were 2 years ago. Support doesn't care any more. My regular customers send me e-mails because they can't check out. The outtage this week was the last straw for me. I've started my migration to another service.
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Time Hosted 6 mo. to 1 year
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October 16, 2011 | I've been a Volusion customer for six months. Volusion did a bait and switch on me.. Volusion's...
Volusion Rating (0.5 out of 5)provider reviewed by Sanjay ( catamondai@h... )
I've been a Volusion customer for six months. Volusion did a bait and switch on me.. Volusion's website says "It's a big relief having 24/7/365 LIVE support, with everything handled by a single company." To actually talk with one of those "LIVE" people takes hours. When I get through, the "single company" cannot fix my problem. Two weeks ago my e-mail problem was blamed on Rackspace. The Volusion person said there was nothing to do but wait. Last week my site problem was blamed on [...]
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Time Hosted over 3 years
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March 5, 2012 | Terrible Constant Downtime Avoid
Volusion Rating (0.5 out of 5)provider reviewed by Ron ( georgianablake@g... )
Our experience with Volusion has been terrible due to the constant down time particularly since they left Rackspace and started hosting. They do not know what they are doing. Nothing else matters if you customers can not place orders. Our site has now been unable to accept credit cards correctly for almost two weeks. Don't believe the hipe. Go with another company. Do not let this company kill your business.
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Time Hosted 6 mo. to 1 year
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March 16, 2012 | Volusion Is Horrible
Volusion Rating (0.5 out of 5)provider reviewed by BetterBargainz ( cadams@b... )
Volusion does have easy template for people who are new at designing a website. If you are actually serious about having a ecommerce website I would look at other solutions than Volusion. So far their DNS server has been down for two hours so far today. If one of our potential buying customer goes on our website all they get is a DNS server error. Nothing like paying for a service that constantly has server issues.
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Time Hosted over 3 years
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March 27, 2012 | Volusion not what they used to be
Volusion Rating (0.5 out of 5)provider reviewed by anonymous ( john@e... )
Volusion was good when Kevin took care of us personally. Now I'm always having problems. My stores go down. I can't get my payments. My bill is wrong every month. Watch out for that "excessive" bandwidth. It can never be explained.
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Time Hosted 2 to 3 years
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May 9, 2012 | Deception - Overages - Bandwidth Cost Nightmare!
Volusion Rating (1 out of 5)provider reviewed by Gina Jane Inc ( ginajane_designs@m... )
Our company was four years old when we moved to Volusion.
Hoping for better customer service, superior hosting and the ability to grow our product line from 2,000 digital art downloads to 5,000 digital art downloads, we were falsely reassured that Volusion would be an affordable solution.
The price of bandwidth overages is now double what it was when we moved to Volusion in 2009. The cost of overages is $5.00 per gig. Our overages has exceeded $900 per month at times.
Unable to [...]
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