WebHostingTop » Providers » Yahoo Web Hosting Review » User Reviews » Rating #9736 Yahoo Web Hosting got a negative review from FrustratedinNYC ( darcynaganuma@g... ) on Mar 24, 2010
I would SERIOUSLY reconsider using Yahoo Web Hosting. For reasons unknown to me, my small business website disappeared. When I called yahoo to inquire, I was faced with an automated service that placed me on hold for over 45 minutes. When I finally reached a customer service representative, I was told to contact the abuse department via email. I complied, only to discover, the next day, that my yahoo business and personal email accounts had both been deleted. I researched online and called customer care (horrific, all day affair), and was informed that my contacts and data (emails and website) had been permanently wiped--BY YAHOO! Nobody was able to help me, and I have yet to hear back from the abuse department (only reachable via email). This all came out of nowhere with no written explanation, courtesy phone call, or action taken on the part of yahoo. I am shocked and appalled by this outrageous breach of trust and customer loyalty.
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