1and1 Web Hosting RSS feed customers and users reviews at web-hosting-top.com http://www.web-hosting-top.com/reviews/1and1.com Sun, 12 Feb 2012 12:32:33 +0100 http://www.web-hosting-top.com/layout/wht/images/web-hosting-top-header.jpg http://www.web-hosting-top.com/reviews/1and1.com Feed provided by http://www.web-hosting-top.com/ en-us (c) 2002 - 2012 http://www.web-hosting-top.com/ Sun, 12 Feb 2012 07:00:00 +0100 Web Hosting Reviews http://www.web-hosting-top.com/reviews/1and1.com/17844 Tue, 20 Sep 2011 23:28:34 +0100 http://www.web-hosting-top.com/reviews/1and1.com/17844 http://www.web-hosting-top.com/reviews/1and1.com/17476
Their control panel is terrible. It is very difficult to cancel any subscriptions.

They do not follow the ICANN rules they should. E.g. they will not send you an email to notify the expiry of a domain name. They will just ...]]> Sat, 13 Aug 2011 16:32:31 +0100 http://www.web-hosting-top.com/reviews/1and1.com/17476 http://www.web-hosting-top.com/reviews/1and1.com/15869 Wed, 30 Mar 2011 01:51:55 +0100 http://www.web-hosting-top.com/reviews/1and1.com/15869 http://www.web-hosting-top.com/reviews/1and1.com/15328 Sat, 26 Feb 2011 18:12:46 +0100 http://www.web-hosting-top.com/reviews/1and1.com/15328 http://www.web-hosting-top.com/reviews/1and1.com/15052 Fri, 11 Feb 2011 01:58:26 +0100 http://www.web-hosting-top.com/reviews/1and1.com/15052 http://www.web-hosting-top.com/reviews/1and1.com/14377 The cancellation is very complicated and is not even linked to the ...]]> Thu, 30 Dec 2010 05:53:00 +0100 http://www.web-hosting-top.com/reviews/1and1.com/14377 http://www.web-hosting-top.com/reviews/1and1.com/12864 Wed, 06 Oct 2010 11:16:22 +0100 http://www.web-hosting-top.com/reviews/1and1.com/12864 http://www.web-hosting-top.com/reviews/1and1.com/12363
THIS COMPANY IS THE WORSE RUN INTERNET COMPANY I HAVE HAD THE MIS PLEASURE OF KNOWING!

to be honest i don't care if they ...]]> Sun, 05 Sep 2010 00:59:13 +0100 http://www.web-hosting-top.com/reviews/1and1.com/12363 http://www.web-hosting-top.com/reviews/1and1.com/12328
DO NOT HOST HERE!!!!!!!!

UNBELIEVABLE.

Besides the customer service being fair, AT BEST, and the uptime being OK, AT BEST- they don't stop there at giving you a bad experience.

Whereas most hosting companies let domains you do not want simply lapse- this one auto renews for you and then sends a COLLECTIONS AGENCY after you if you do not pay.
If you think you're saving something, read the fine print.]]> Thu, 02 Sep 2010 03:02:16 +0100 http://www.web-hosting-top.com/reviews/1and1.com/12328 http://www.web-hosting-top.com/reviews/1and1.com/12196 Wed, 25 Aug 2010 06:57:23 +0100 http://www.web-hosting-top.com/reviews/1and1.com/12196 http://www.web-hosting-top.com/reviews/1and1.com/11959
Now, I am having dns issues (yes, I'm not a monkey, and I know what ...]]> Tue, 10 Aug 2010 23:50:40 +0100 http://www.web-hosting-top.com/reviews/1and1.com/11959 http://www.web-hosting-top.com/reviews/1and1.com/11443 Fri, 09 Jul 2010 00:36:02 +0100 http://www.web-hosting-top.com/reviews/1and1.com/11443 http://www.web-hosting-top.com/reviews/1and1.com/11203
You can only cancel online, you can only make payment on line they won't take payment on the telephone.

Also, if you want to cancel, you will need to send a letter with photo copies of your signature.

They are very ...]]> Wed, 23 Jun 2010 15:51:01 +0100 http://www.web-hosting-top.com/reviews/1and1.com/11203 http://www.web-hosting-top.com/reviews/1and1.com/10358 Fri, 30 Apr 2010 03:06:50 +0100 http://www.web-hosting-top.com/reviews/1and1.com/10358 http://www.web-hosting-top.com/reviews/1and1.com/9522 Fri, 12 Mar 2010 05:49:12 +0100 http://www.web-hosting-top.com/reviews/1and1.com/9522 http://www.web-hosting-top.com/reviews/1and1.com/9628 I never see a rude and un-polite customer service, they are thieves, keep safe your credit card.]]> Mon, 01 Mar 2010 00:22:36 +0100 http://www.web-hosting-top.com/reviews/1and1.com/9628 http://www.web-hosting-top.com/reviews/1and1.com/9214 Wed, 17 Feb 2010 01:15:22 +0100 http://www.web-hosting-top.com/reviews/1and1.com/9214 http://www.web-hosting-top.com/reviews/1and1.com/9063
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.

Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small ...]]> Thu, 04 Feb 2010 21:45:23 +0100 http://www.web-hosting-top.com/reviews/1and1.com/9063 http://www.web-hosting-top.com/reviews/1and1.com/8849 Wed, 20 Jan 2010 23:07:42 +0100 http://www.web-hosting-top.com/reviews/1and1.com/8849 http://www.web-hosting-top.com/reviews/1and1.com/8484 In short, that is how they do business. At the start, you will be promised large numbers that are meaningless in reality, and then you will be stuck with them for life, and you will pay what they tell you ...]]> Fri, 25 Dec 2009 16:26:58 +0100 http://www.web-hosting-top.com/reviews/1and1.com/8484 http://www.web-hosting-top.com/reviews/1and1.com/8321 Sun, 13 Dec 2009 05:03:01 +0100 http://www.web-hosting-top.com/reviews/1and1.com/8321 http://www.web-hosting-top.com/reviews/1and1.com/8320
My original plan was upgraded (at higher cost). I downgraded to the basic home package with no hassles at all..]]> Sun, 13 Dec 2009 04:31:42 +0100 http://www.web-hosting-top.com/reviews/1and1.com/8320 http://www.web-hosting-top.com/reviews/1and1.com/7255 Fri, 23 Oct 2009 00:12:05 +0100 http://www.web-hosting-top.com/reviews/1and1.com/7255 http://www.web-hosting-top.com/reviews/1and1.com/6586 Tue, 08 Sep 2009 07:19:04 +0100 http://www.web-hosting-top.com/reviews/1and1.com/6586 http://www.web-hosting-top.com/reviews/1and1.com/6544
I would not recommend 1&1 for beginners as the control panel is terrible, support is worse and from what I've heard their web builder or whatever you call it is useless, but for web pros ...]]> Sat, 05 Sep 2009 07:01:49 +0100 http://www.web-hosting-top.com/reviews/1and1.com/6544 http://www.web-hosting-top.com/reviews/1and1.com/5804 Wed, 15 Jul 2009 02:47:20 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5804 http://www.web-hosting-top.com/reviews/1and1.com/5790 Tue, 14 Jul 2009 02:50:37 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5790 http://www.web-hosting-top.com/reviews/1and1.com/5661 Tue, 07 Jul 2009 08:05:37 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5661 http://www.web-hosting-top.com/reviews/1and1.com/5610 1) Their "starter website" is a good price, but their online website builder is the slowest I"ve seen.
2) Downtime (especially their e-mail) is a lot more frequent than they like their customers to think (average about once a month). However, it's usually fixed within an hour.
3) The worst: I cancelled a domain that was being auto-paid - they take the money from my credit card automatically. However, I got a letter from a ncofinancial that I haven't ...]]> Fri, 03 Jul 2009 00:14:44 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5610 http://www.web-hosting-top.com/reviews/1and1.com/5586 Wed, 01 Jul 2009 06:15:49 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5586 http://www.web-hosting-top.com/reviews/1and1.com/5016 Wed, 20 May 2009 21:28:36 +0100 http://www.web-hosting-top.com/reviews/1and1.com/5016 http://www.web-hosting-top.com/reviews/1and1.com/4837
Poor tech Support

Poor billing

Rude people to deal with when there is a problem. They do not listen...!]]> Wed, 06 May 2009 18:09:01 +0100 http://www.web-hosting-top.com/reviews/1and1.com/4837 http://www.web-hosting-top.com/reviews/1and1.com/4821
I have now switched to root servers (to avoid having to deal with customer support), and to be fair I consider the package to be excellent value for money. Also, as a dedicated server user, you get access to a slightly ...]]> Tue, 05 May 2009 22:47:40 +0100 http://www.web-hosting-top.com/reviews/1and1.com/4821 http://www.web-hosting-top.com/reviews/1and1.com/4321 Fri, 20 Mar 2009 11:25:08 +0100 http://www.web-hosting-top.com/reviews/1and1.com/4321 http://www.web-hosting-top.com/reviews/1and1.com/4301 Tue, 17 Mar 2009 19:44:09 +0100 http://www.web-hosting-top.com/reviews/1and1.com/4301 http://www.web-hosting-top.com/reviews/1and1.com/3777
These guys decided to take my domain name while it was not even expired, and make use of the reasonably high google rating for their own SEDO parking company. I can buy my domain back for 3500 euros, but, since they took the domain, my business is nearly dead. These guys steal domain names, then offer a long bureaucratic process involving faxes and fees to extort more money from you.

Avoid like the plague.]]> Sat, 17 Jan 2009 01:08:33 +0100 http://www.web-hosting-top.com/reviews/1and1.com/3777 http://www.web-hosting-top.com/reviews/1and1.com/3763 Wed, 14 Jan 2009 23:15:04 +0100 http://www.web-hosting-top.com/reviews/1and1.com/3763 http://www.web-hosting-top.com/reviews/1and1.com/3744 Sun, 11 Jan 2009 02:35:54 +0100 http://www.web-hosting-top.com/reviews/1and1.com/3744 http://www.web-hosting-top.com/reviews/1and1.com/3355 Wed, 19 Nov 2008 04:05:43 +0100 http://www.web-hosting-top.com/reviews/1and1.com/3355 http://www.web-hosting-top.com/reviews/1and1.com/3083
It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I ...]]> Fri, 03 Oct 2008 06:51:24 +0100 http://www.web-hosting-top.com/reviews/1and1.com/3083 http://www.web-hosting-top.com/reviews/1and1.com/2930
I found very good results in RealMetrics site both in uptime and load speed in my plan.

We have the Home Package, with 120 GB and 1200 GB of transfer monthly, for $ 4,99 per month, and the quality is very good.

All my emails and phone calls for support was answered fast and correctly.

I am an international customer and I have no problems in payment with credit card, that is automatically charged by a period of six ...]]> Tue, 19 Aug 2008 23:56:59 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2930 http://www.web-hosting-top.com/reviews/1and1.com/2849
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 ...]]> Wed, 23 Jul 2008 13:45:38 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2849 http://www.web-hosting-top.com/reviews/1and1.com/2826 Wed, 16 Jul 2008 00:13:32 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2826 http://www.web-hosting-top.com/reviews/1and1.com/2528 Fri, 30 May 2008 02:59:32 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2528 http://www.web-hosting-top.com/reviews/1and1.com/2471
I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On ...]]> Wed, 21 May 2008 21:55:18 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2471 http://www.web-hosting-top.com/reviews/1and1.com/2443 Nobody will tell me what is going on.
This company should be avoided at all costs.
My site was intermittently down for 2 weeks prior to that
Please Please someone start a class action lawsuit. Google 1and1 and see millions of negative messages regarding 1and1.]]> Sun, 18 May 2008 01:27:48 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2443 http://www.web-hosting-top.com/reviews/1and1.com/2314 Fri, 18 Apr 2008 10:50:51 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2314 http://www.web-hosting-top.com/reviews/1and1.com/2297 Tue, 15 Apr 2008 21:30:30 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2297 http://www.web-hosting-top.com/reviews/1and1.com/2278 Fri, 11 Apr 2008 03:30:52 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2278 http://www.web-hosting-top.com/reviews/1and1.com/2231 that lasted about a month now as my sites are now down again.
talking to their support ...]]> Wed, 02 Apr 2008 03:14:08 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2231 http://www.web-hosting-top.com/reviews/1and1.com/2017 Sat, 01 Mar 2008 10:12:39 +0100 http://www.web-hosting-top.com/reviews/1and1.com/2017 http://www.web-hosting-top.com/reviews/1and1.com/1937 Wed, 13 Feb 2008 07:39:09 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1937 http://www.web-hosting-top.com/reviews/1and1.com/1746 Mon, 31 Dec 2007 12:03:15 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1746 http://www.web-hosting-top.com/reviews/1and1.com/1636 Sat, 24 Nov 2007 04:36:41 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1636 http://www.web-hosting-top.com/reviews/1and1.com/1617
I am sure that the pain that people complaining about support or is real. 1&1 like most big ...]]> Fri, 16 Nov 2007 21:10:34 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1617 http://www.web-hosting-top.com/reviews/1and1.com/1522
Keep it up!

erik]]> Sat, 29 Sep 2007 11:49:52 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1522 http://www.web-hosting-top.com/reviews/1and1.com/1288 Twice I called 1&1 for help they responded quickly and solved my problem.

Zafar]]> Sun, 17 Jun 2007 00:55:17 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1288 http://www.web-hosting-top.com/reviews/1and1.com/1281
Eveidently there was a bug in the program. If I could remove my most recent rant, I would do so.

It is now evident, that when you can read all the review left by various individuals both positive and negative that it is a fair system, not biased or skewed.]]> Thu, 14 Jun 2007 02:45:50 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1281 http://www.web-hosting-top.com/reviews/1and1.com/1265
If you read all the user reviews, they are all positive. Obviously there is a skewed reporting here.

1&1 internat hosts two websites for me. Recently I was not able to access them nor allowed to edit them for at least a week and a half. I had emailed and called tech support several times a day and never recieved any ...]]> Sat, 09 Jun 2007 05:01:00 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1265 http://www.web-hosting-top.com/reviews/1and1.com/1241 For at least the last seven days I have been unable to edit my domains. Several emails to tech support have proved to be a complete waste of time - slow response time, and no practical answer. One told me that there was a bug in a program that they were running for maintenance on my account.
I have tried calling tech support several times. Obviously, tech support is outsourced out of ...]]> Fri, 01 Jun 2007 06:46:10 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1241 http://www.web-hosting-top.com/reviews/1and1.com/1235 Wed, 30 May 2007 03:32:12 +0100 http://www.web-hosting-top.com/reviews/1and1.com/1235 http://www.web-hosting-top.com/reviews/1and1.com/811 Tue, 28 Nov 2006 05:05:16 +0100 http://www.web-hosting-top.com/reviews/1and1.com/811 http://www.web-hosting-top.com/reviews/1and1.com/793
1and1, horrible customer service, site down for 5 DAYS, what more can I say. Oh yeah, one more thing, the girl on the customer service line didn't know what IIS was (I have a windows host package).]]> Sun, 19 Nov 2006 08:36:57 +0100 http://www.web-hosting-top.com/reviews/1and1.com/793 http://www.web-hosting-top.com/reviews/1and1.com/776
Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.

We are ...]]> Tue, 14 Nov 2006 00:43:10 +0100 http://www.web-hosting-top.com/reviews/1and1.com/776 http://www.web-hosting-top.com/reviews/1and1.com/775 Mon, 13 Nov 2006 09:43:21 +0100 http://www.web-hosting-top.com/reviews/1and1.com/775 http://www.web-hosting-top.com/reviews/1and1.com/766 Thu, 09 Nov 2006 01:46:10 +0100 http://www.web-hosting-top.com/reviews/1and1.com/766 http://www.web-hosting-top.com/reviews/1and1.com/593 They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are ...]]> Sun, 27 Aug 2006 08:53:21 +0100 http://www.web-hosting-top.com/reviews/1and1.com/593 http://www.web-hosting-top.com/reviews/1and1.com/529
Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut ...]]> Thu, 03 Aug 2006 13:44:01 +0100 http://www.web-hosting-top.com/reviews/1and1.com/529 http://www.web-hosting-top.com/reviews/1and1.com/468
Their customer support is slow and painful to work with.

Their email spam filtering is non-existing and was only about 2% accurate, I have since moved my email elsewhere and see ~95% accuracy.

I will either go back to hosting it myself (even with managing the servers, it ...]]> Thu, 22 Jun 2006 00:58:45 +0100 http://www.web-hosting-top.com/reviews/1and1.com/468 http://www.web-hosting-top.com/reviews/1and1.com/276 If that wasn't bad enough, the support service is that bad you'll end spending all the cash you saved (because there cheap for a reason) by using them on the 0870 support number. Which diverts you all around the world, I ended up talking to people in the phillapines, on a poor line trying to figure out what had happened to my server.

As a final insult, I had a verbal agreement to cancel my contract on a certain date. When ...]]> Fri, 07 Apr 2006 20:34:34 +0100 http://www.web-hosting-top.com/reviews/1and1.com/276 http://www.web-hosting-top.com/reviews/1and1.com/229 Fri, 31 Mar 2006 11:10:34 +0100 http://www.web-hosting-top.com/reviews/1and1.com/229 http://www.web-hosting-top.com/reviews/1and1.com/200 Wed, 08 Mar 2006 18:46:39 +0100 http://www.web-hosting-top.com/reviews/1and1.com/200 http://www.web-hosting-top.com/reviews/1and1.com/197 Read their page, and they sound brilliant, trying to contact them is like trying to contact the dead! Nobody answers the phone, they'll just keep you on hold for ever. I've never got though yet!
E-mail, much the same, forget it! I've sent about 10 in the last week, never had a reply to any.
Unless you want to end up frustrated like me and many others, go elsewhere! 1and1 is ...]]> Wed, 08 Mar 2006 05:14:58 +0100 http://www.web-hosting-top.com/reviews/1and1.com/197 http://www.web-hosting-top.com/reviews/1and1.com/59 Thu, 08 Sep 2005 01:36:09 +0100 http://www.web-hosting-top.com/reviews/1and1.com/59 http://www.web-hosting-top.com/reviews/1and1.com/53
Got billed for a hosting plan registered to a guy in UK when i live in Canada. They let it go, when I saw that on my credit card, I called them and they said they couldn't do anything for me. I had to send them a registered letter saying the same and to contact Visa so they could contest the transactions.

This being said, I was a previous customer of them, so is there any security breach in their database? I do believe so, same thing happened with Yahoo, but they were ...]]> Fri, 02 Sep 2005 00:32:42 +0100 http://www.web-hosting-top.com/reviews/1and1.com/53 http://www.web-hosting-top.com/reviews/1and1.com/40 Wed, 24 Aug 2005 00:11:04 +0100 http://www.web-hosting-top.com/reviews/1and1.com/40