1and1 Web Hosting General ImpressionWorld Number One (until some point)
At a time like this, when only the strongest companies survive, choosing the right one is imperative. 1&1 is proud to be both the world's biggest web host, and the fastest growing. Their global community is 6 million people strong. They are financially very stable, profitable, and will be serving and protecting your website for many years to come.
Combining over 40,000 fully-tuned servers with the renowned performance of Juniper and Cisco routers, 1&1 utilizes the best products from the world's leading technology manufacturers and service providers. 1&1 is a Microsoft Joint Development Partner, and works with other paramount companies such as Google, Plesk, Symantec, and HP/Compaq.
No matter what the cause, network downtime hurts your credibility, your sales, and your business. 1&1 uses its experience and expertise in hosting to deliver 99.9 % uptime, so your website is there when you need it.
1and1 Web Hosting Price & CostAll 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won't find a better value for your money!
Proven Products, Honest Pricing
From convenient Instant Domain and Instant Website packages to all-inclusive Shared Hosting plans, powerful Dedicated Servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget.
1and1 Web Hosting ReliabilityAt 1&1, even their fail-safes have fail-safes. Backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks give them real redundancy so their fleet of 40,000 high-end servers will continue to operate regardless of external conditions. In the event the grid is down, five huge 16-cylinder diesel generators supply constant, reliable power for all systems.
Eight high-powered cooling units rated at 5,600 KW and two spiral vortex compressors work alongside bespoke heat exchangers to keep everything cool. Every system is n+1 redundant
They use their own backbone and top carriers like Sprint and Level3 to power your website all over the world. Compare with other web hosts and you'll see why 1&1's speed and reliability make them the clear choice.
1and1 Web Hosting Data CenterThey guarantee the highest product quality, top security, and unshakeable reliability. 1&1's advanced Data Centers have been built from the ground up using the most advanced technology available, giving their global network a strength that is beyond doubt. The power and stability of 1&1's systems allows them to be first to market with web products that are innovative yet dependable.
Powered by advanced information storage technology, 1&1's state-of-the-art Data Centers keep your website running and your valuable information safe.
24/7 monitoring by Internet specialists, 150+ permanently recording video cameras, safety locks and more ensure that only authorized personnel can enter 1&1 Data Centers, your data is always safe and secure.
The security airlock ensures that only authorized personnel can enter Data Center IV. Only one person can pass through the airlock at one time.
Their industry-leading 18,000 MBit Connectivity allows for no-nonsense, fast transfers at all times. The result is that more users can access and interact with your website, faster.
When it comes to reliable web hosting, connectivity is everything. At 1&1, you'll have access to over 18,000 MBit of external connectivity. That means faster loading times and higher multi-user capacity for your website.
All 1&1 Data Centers are protected and monitored by automated support systems that permit real-time analysis, review, and maintenance for all clients. All technology used has been n+1 engineered throughout to avoid any single point of failure in connectivity, redundancy or power and is monitored around the clock by specialist network technicians.
1and1 Web Hosting Customer SupportAll products come with "90-Day Money Back Guarantee" "24/7 Phone & E-mail Support" and "Online FAQs" and support is fast, no worries from this point of view.
1and1 Web Hosting Control Panel1and1 uses their own control panel software, developed in-house, which is by now a very stable and fully featured web application, taking care of all your web hosting needs.
About 1and1 Web HostingFrom past to present
A pioneering beginning
In 1988, a small German company called 1&1 took over marketing activities for BTX, the troubled online service run by T-Com (a sister company of T-Mobile). The fledgling corporation 1&1 decided to try something innovative – a future trademark of the company – and launched the first major advertising campaign for an online service. The ads took the complex new technology and made it appealing and easy to understand. Interest soared and because of 1&1, BTX became the market leader under its new name – T-Online.
Headquarter
Developing an industry
1&1 had established itself as a groundbreaking marketing company, but it also provided content for T-Online as well as working in the development of new technologies and services. Alongside others, 1&1 defined the new KIT standard ("core software for intelligent terminals"). KIT introduced a user interface that appealed to a very broad user base. Then 1&1 developed the first telecom decoder - or browser as it was called later - for T-Online.
With the growth of the PC, there was also an increased need for user support. Therefore, in 1992 1&1 launched its new Customer Care Division, with IBM coming in as the first key account. Then, in a step which solidified its position as a technology marketing authority, 1&1 used its knowledge to establish an Internet-based media network in order to tap the new marketing opportunities of the web.
An initial public offering
March 23, 1998 witnessed a milestone. 1&1's parent company, United Internet, became one of the first web companies to go public. IPO proceeds of around million were used to finance further growth and develop 1&1 into a group of Internet companies. By buying into the highly respected internet provider Schlund+Partner in 1998, 1&1 brought their unique marketing talent and abundant technological experience together with one of Europe's most powerful and secure data centers.
Providing our own services
Later that year, 1&1 expanded its range of products by introducing Puretec, Europe’s first affordable and reliable web hosting product for customers on a budget. With satisfied users and cutting-edge technology, 1&1 grew rapidly, acquiring the e-mail service GMX, which soon became a leading provider of e-mail and messaging services with more than 15 million accounts. Next came successful domain name registration and the development of a top-of-the-line and extremely secure Data Center. 1&1 eShops – our e-commerce suites - were introduced during 2000, and 1&1’s comprehensive range of dedicated server packages debuted in 2001.
In 2002, 1&1 achieved recognized European market leadership through Puretec's successor - 1&1 Web Hosting.
Proud to be the best in the world
Choosing a reliable web host is important. 1&1 is both the world’s biggest web host, and the fastest growing. Our global community is 7.70 million customer contracts strong. We are financially stable, profitable, and will be securing your website for many years to come.
Proven products, honest pricing
From convenient domain packages to feature-packed web hosting plans, virtual private servers, powerful dedicated servers and ready-to-run eShops, 1&1 offers a complete range of web services for every need, every skill level and every budget. All 1&1 products have been designed to provide the ideal combination of features and affordability, with no pricing gimmicks or hidden costs. You simply won’t find a better value for your money!
1&1 offers affordable domains, web hosting plans, virtual private servers, powerful dedicated servers and eShops
Reliability & innovation
We guarantee the highest product quality, top security and unshakeable reliability. 1&1’s advanced Data Centers have been built from the ground up using the most advanced technology available, giving our global network a strength that is beyond doubt. The power and stability of 1&1’s systems allows us to be first to market with web products that are innovative yet dependable.
Powerful partnerships
Combining over 55,000 fully-tuned servers with the renowned performance of Foundry and Cisco routers, 1&1 utilizes the best products from the world’s leading technology manufacturers and service providers. 1&1 is a Microsoft Joint Development Partner, and works with other paramount companies such as Google, Plesk, Symantec, and HP/Compaq.
99.9% Uptime
No matter what the cause, network downtime hurts your credibility, your sales, and your business. 1&1 uses its experience and expertise in hosting to deliver 99.9% uptime, so your website is there when you need it.
Contact 1and1 Web HostingInformation by Phone
1-877-GO-1AND1 (1-877-461-2631) for information about products, features or prices
Representatives are available Monday through Friday, 8:00 am to 8:00 pm EST, excluding national holidays.
Your questions about products, features or prices to info@1and1.com
1&1's Technical Support team is available 24 hours a day, 7 days a week and can be reached by phone and e-mail.
From your Control Panel
Log in to the 1&1 Control Panel, select your contract and click "Help & Contact" to locate our support team Contact Form as well as the phone number for our toll-free support line.
Online FAQs
Use the in-depth FAQ section on their website to get additional tips. It's a great way to learn how to fine tune your website, enhance your e-mail features and more.
US Headquarters
1&1 Internet Inc.
701 Lee Road, Suite 300
Chesterbrook, PA 19087
Phone: 1-877-GO-1AND1
Fax: 610-560-1501
Website Development
1&1 Internet Inc.
Website-Management
701 Lee Road, Suite 300
Chesterbrook, PA 19087
1&1 Web Hosting Conclusion1&1 has grown into the largest web hosting company in the world for good reason. With affordable products and impeccable service, you can trust that 1&1 will do a great job hosting your site!
William J. Kornik III for web-hosting-top.com, 06/16/2010 |
| Promotions | 1&1 Web Hosting coupon code 1and1.com promo code |
| | 1and1 Web Hosting Discount & 1&1 Web Hosting Promotions | Valid until |
|---|
E-Mail and Collaboration Packages: First 3 months FREE
* The following packages will receive the first 3 months free. After the first 3 months, regular prices apply.
1. 1&1 Instant Mail (regularly $0.99/month)
2. 1&1 MailXchange 4.0 (1-4 accounts) (regularly $9.99/user/month)
3. 1&1 MailXchange 4.0 (5 and more accounts) (regularly $4.99/user/month)
* 12 month minimum contract term and a setup fee of $4.99 apply.
* Offer applies to new packages only; package upgrades are not eligible.
* Purchases of additional user accounts in an existing MailXchange package are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | 1&1 MyBusiness Site: First 3 months FREE
* The following MyBusiness Site packages will receive a 30 day free trial and then the next 3 months free. After the 30 day free trial and the following 3 months, regular prices apply.
1. 1&1 MyBusiness Site Plus (regularly $19.99/month)
2. 1&1 MyBusiness Site Advanced (regularly $29.99/month)
* A 12 month minimum contract term applies. 12 month minimum contract term begins after 30 day free trial.
* Offer applies to new packages only; package upgrades are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | Web Hosting: First 12 months or 3 months FREE
* The following Web Hosting packages will receive the first 12 months free. After the first 12 months, regular prices apply.
1. 1&1 Home Package (Linux and Microsoft) (regularly $6.99/month)
o 24 month minimum contract term and a setup fee of $4.99 apply.
o Offer applies to new packages only; package upgrades are not eligible.
o Offer valid through July 31st, 2010.
* The following Web Hosting packages will receive the first 3 months free. After the first 3 months, regular prices apply.
1. 1&1 Business Package (Linux and Microsoft) (regularly $9.99/month)
2. 1&1 Developer Package (Linux and Microsoft) (regularly $19.99/month)
* 12 month minimum contract term and a setup fee of $9.99 apply.
* Offer applies to new packages only; package upgrades are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | Domains: Popular Domains for a special price
* First year of registration on a .info domain for $0.99. After the first free regular price applies.
* First year of registration on a .com, .net or .org domain for only $7.99. Second year and subsequent years regular prices apply.
* Full payment for the first year due upon sign up.
* Offer applies to new Instant Domain packages or new domains added to your account.
* Offer valid through July 31st, 2010. | July 31, 2010 | Servers: First 3 months 50% off
* The following Dedicated Server packages will receive the first 3 months 50% off. After the first 3 months, regular prices apply.
1. 1&1 Quad Core L Linux (regularly $299.99/month)
2. 1&1 Quad Core XL Linux (regularly $399.99/month)
3. 1&1 Quad Core XXL Linux (regularly $449.99/month)
4. 1&1 Quad Core L Windows (regularly $309.99/month)
5. 1&1 Quad Core XL Windows (regularly $409.99/month)
6. 1&1 Quad Core XXL Windows (regularly $469.99/month)
7. 1&1 Quad Core L Website (regularly $299.99/month)
8. 1&1 Quad Core XL Website (regularly $399.99/month)
9. 1&1 Quad Core XXL Website (regularly $449.99/month)
* 12 month minimum contract term and a setup fee of $99 apply.
* Offer applies to new packages only; package upgrades are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | eShops: First 12 months or 3 months FREE
* The following eShop packages will receive the first 12 months free. After the first 12 months, regular prices apply.
1. 1&1Starter eShop (regularly $9.99/month)
2. 1&1Starter eShop + Home Hosting Package (regularly $16.98/month)
* A 24 month minimum contract term and a setup fee of $4.99 ($9.99 for 1&1 Starter eShop/Home Package) apply.
* Offer applies to new packages only; package upgrades are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | Web Hosting: First 12 months or 3 months FREE
* The following Web Hosting packages will receive the first 12 months free. After the first 12 months, regular prices apply.
1. 1&1 Home Package (Linux and Microsoft) (regularly $6.99/month)
o 24 month minimum contract term and a setup fee of $4.99 apply.
o Offer applies to new packages only; package upgrades are not eligible.
o Offer valid through July 31st, 2010.
* The following Web Hosting packages will receive the first 3 months free. After the first 3 months, regular prices apply.
1. 1&1 Business Package (Linux and Microsoft) (regularly $9.99/month)
2. 1&1 Developer Package (Linux and Microsoft) (regularly $19.99/month)
* 12 month minimum contract term and a setup fee of $9.99 apply.
* Offer applies to new packages only; package upgrades are not eligible.
* Offer valid through July 31st, 2010. | July 31, 2010 | Hosting: 1 Year FREE on 1&1 Home Hosting Package.
Domains: Pay only .99 the first year on a new .info domain name purchase!
VPS: 3 Months FREE! on Linux or Windows VPS II and III hosting plans.
eCommerce Hosting: 1 Year FREE on Starter eShop Shopping Cart hosting plan.
Servers: 3 Months 50% OFF! on select Managed, Root, or Windows server hosting plans. | July 31, 2010 | | More details about 1&1 Web Hosting discount | Full list of hosting coupons |
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| | | 1and1.com Hosting Plans  |
| | Hosting Plan Name [ Linux/Shared Hosting] | Price/mo | Web Space | Transfer | Date update | Setup fee | Original plan |
|---|
| 1&1 Home package | free | 153600 mb | unmetered | 2010-07-26 | $4.99 | | | 1&1 Business package | free | 256000 mb | unmetered | 2010-07-26 | $9.99 | | | 1&1 Developer Package | free | 307200 mb | unmetered | 2010-07-26 | $9.99 | | | Hosting Plan Name [ Linux/Dedicated Hosting] | Price/mo | Web Space | Transfer | Date update | Setup fee | Original plan |
|---|
| Dual-Core L | $99.00 | 256000 mb | 1000 gb | 2010-07-26 | free | | | Dual-Core XL | $199.00 | 409600 mb | 2000 gb | 2010-07-26 | free | | | Quad-Core L | $299.99 | 768000 mb | 3000 gb | 2010-07-26 | free | | | Hosting Plan Name [ Windows/Shared Hosting] | Price/mo | Web Space | Transfer | Date update | Setup fee | Original plan |
|---|
| 1&1 MS Home | free | 50000 mb | unmetered | 2010-07-26 | $4.99 | | | 1&1 MS Business | free | 102400 mb | unmetered | 2010-07-26 | $9.99 | | | 1&1 MS Developer | free | 153600 mb | unmetered | 2010-07-26 | $9.99 | | | 1&1 Microsoft SharePoint Hosting | $19.99 | 1024 mb | unmetered | 2010-07-26 | $1 | |
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| | Stats | Web services 1&1 Web Hosting ( 1and1.com 1and1 Web Hosting ) |
| | [provided by paid service from Alexa Web Information Service] | Contact Information for 1&1 Web Hosting | Company management by online(at)1and1(dot)com [login]
Last update: 2010-07-26 19:09:08 GMT | | Owner: | 1&1 Internet Inc. | | Web Site Title | 1&1 Internet Inc. | | Website Description | Offers domain name registration, Linux and Windows shared and VPS hosting, dedicated servers, and ecommerce shopping carts. | | Statistics for www.1and1.com | | Site in business since | 28-Sep-1997 | | Links to the site | 4377 | | Popularity Rank (1 best) | 1046 | | Site language | en | | Website details www.1and1.com | | Website Name Servers (DNS) | MX::mxintern0.schlund.de:212.227.126.201
MX::mxintern1.schlund.de:212.227.126.204
MX::mxintern2.schlund.de:212.227.126.205
ns91.1and1.com:74.208.2.16
ns92.1and1.com:74.208.3.10 | | Web Site IP | 74.208.4.12 | | Website Location:Country/State/City | United states / Pennsylvania / Wayne [See Hosting in United States ] |
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1and1.com traffic Reach per milion
 | 1and1.com daily traffic Rank trend
 | 1and1.com daily PageViews per milion
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| | Testimonials | Customer Testimonial 1&1 Web Hosting ( 1and1.com 1and1 Web Hosting ) |
| | "Some peoples are born to be negative. 1and1 is the best and I use them since 4 years without any problem. If you have problems at 1 and 1, or you do not know nothing about servers or you are negativemaniac." Maurice R<murailles@boniweb.com> / Villagevirtuel.com | | Meet the 1&1 Affiliate Team at Affiliate Summit - December 14, 2009 - Philadelphia, PA, December 14, 2009 -- 1&1 Internet, Inc., the world's largest Web host by known servers, today announced that its affiliate marketing team will attend this year's Affiliate Summit conference at the Rio Hotel in Las Vegas from January 17-19, 2010. 1&1 Internet will be located at Meet Market Table #73 on January 17th and Merchant table #T4 on January 18-19th.
Affiliate Summit provides the perfect environment for directors of highly popular affiliate programs to connect with their partners, and recruit new members into their programs. The three-day conference includes an exhibit hall for attendees to network with affiliate merchants and vendors, as well as educational sessions covering the latest trends and information from affiliate marketing experts.
"We enjoy supporting Affiliate Summit each year and exhibiting our program. It is a wonderful opportunity to meet and connect with new partners who want to leverage 1&1's worldwide brand to increase their earnings," said 1&1 Affiliate Program Manager Kem Odike.
Members of the 1&1 affiliate program earn a commission, up to $300, for each customer they refer to 1&1. The program is free and available to anyone, regardless of customer status. Additionally, affiliates have access to support from 1&1's dedicated affiliate marketing team, as well as the state-art-of-art affiliate portal site, www.1and1affiliate.com, which features unique tools, and tips to help affiliates earn money through the program.
For more information about the 1&1 Affiliate Program, please visit www.1and1Affiliate.com.
For more information about Affiliate Summit, please visit http://affsummit.1and1resources.com
About www.1and1Affiliate.com:
1and1Affiliate.com offers a centralized hub for everything needed to become a successful affiliate, including tips on how-to earn high commissions and link-building tools to achieve success. The website offers 1&1 affiliates several ways to build and promote their affiliate links using both off and online tools such as SMS texting, a personalized PDF Poster Creator, and a Dynamic Product Page creator to display 1&1 products on affiliates' websites. Current affiliates receive advice articles and can also access affiliate newsletters and other tips on this new site. The portal also offers dedicated support via toll-free phone, live-chat and an email from the 1&1 affiliate marketing team.
About 1&1 Internet Inc:
1&1 Internet Inc. is a subsidiary of United Internet, a profitable public company with a market cap of $3 billion. 1&1 was founded in 1988 and hosts more than 10 million domain names, while more than 70,000 servers run on the company's five state-of-the-art green data centers. 1&1's global community is over 9 million customer contracts strong. The company's U.S. headquarters is located in Chesterbrook, PA and its US data center is located in Lenexa, KS. For more information, please contact the company at www.1and1.com or 1-877-GO-1AND1.
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1&1 Web Hosting Forum |
| Trend | Domains 1&1 Web Hosting ( 1and1 Web Hosting 1and1.com ) |
| | Date | Total Domains 1&1 Web Hosting [Estimated only] | Situation [Gain domains or Loss domains] |
|---|
| July 26, 2010 | 2644972 domains | +3168 domains | | July 19, 2010 | 2641804 domains | +1838 domains | | July 12, 2010 | 2639966 domains | +1937 domains | | July 5, 2010 | 2638029 domains | +3489 domains | | June 28, 2010 | 2634540 domains | +38052 domains | | Quick and brief overview of few months from previous years | | December 28, 2009 | 2596488 domains | -1120 domains | | December 21, 2009 | 2597608 domains | +123766 domains | | December 29, 2008 | 2473842 domains | +78 domains | | December 22, 2008 | 2473764 domains | +368738 domains | | December 31, 2007 | 2105026 domains | +8819 domains | | December 24, 2007 | 2096207 domains | |
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| Time Hosted: 2 to 3 years
| 1&1 Web Hosting Rating (1 out of 5) |   | | 1and1 Web Hosting Features | | | 1and1 Web Hosting Cost |  | | 1and1 Web Hosting Customer Relation | | | 1and1 Web Hosting Control Panel | |
July 8, 2010
Brian ( -no email- ) | Mediocre service. Be prepared to pay extra due to poor customer service (cancellation policies/procedures, charging for services not requested, etc.) There are much better hosting services out there that are just as affordable -- if not cheaper.
79 out of 85 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 2 to 3 years
| 1&1 Web Hosting Rating (1.5 out of 5) | | | 1and1 Web Hosting Features | | | 1and1 Web Hosting Cost | | | 1and1 Web Hosting Customer Relation | | | 1and1 Web Hosting Control Panel | |
June 23, 2010
luke ( luke dot brett at gmail dot com ) | All is ok with 1and1 until you need to talk to them.. or even worse cancel your contract. They will renew your account, then tell you your cc or other payment method is no longer valid. But they won't now let you cancel, as they have renewed your for the next year.
You can only cancel online, you can only make payment on line they won't take payment on the telephone.
Also, if you want to cancel, you will need to send a letter with photo copies of your signature.
They are very unhelpful and I wouldn't use them again...
86 out of 96 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 3 months
| 1&1 Web Hosting Rating (0.5 out of 5) | | | 1and1 Web Hosting Features | | | 1and1 Web Hosting Cost | | | 1and1 Web Hosting Customer Relation | | | 1and1 Web Hosting Control Panel | |
April 29, 2010
justin ( whiteeber[at]Hotmail[dot]com ) | 1and1 is the worst company ever. They are digital thieves. STAY AWAY . Their customer support if you manage to get to one are incompetent and rude. Instead of helping with my situation they dared me to take them to the BBB or do a charge back on my credit card. Please research this company before you use them *their BBB rating is an F btw*
88 out of 92 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 3 months
| 1&1 Web Hosting Rating (1.5 out of 5) | | | 1and1 Web Hosting Customer Relation | |
February 28, 2010
Robert ( -no email- ) | 1&1 is the worst nightmare, be away if you are not costumer, the took away one of my websites and charged me with 40 U$D to bring one of domain back.
I never see a rude and un-polite customer service, they are thieves, keep safe your credit card.
4 out of 4 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 2 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | 1and1 Web Hosting Features | | | 1and1 Web Hosting Cost | | | 1and1 Web Hosting Customer Relation | | | 1and1 Web Hosting Control Panel | |
March 11, 2010
Alex ( -no email- ) | We were customers of 1&1 Internet for over a year using first managed and then unmanaged dedicated hosting services they provide. The first thing we noticed was the problems with our server regularly going down for no particular reason. We needed quite a special setup for our projects to operate, so we decided that this may be the reason for the unexpected faults. As a result we switched to unmanaged solution, where we were in the position to set up all things the way we wanted and believed to be most stable for our needs. This, however, did not solve the problems. Our server kept going down for no particular reason, but, possibly this time the faults were more intermittent. After some two months trying to figure out what could be the reason for this, we got completely clueless. Thus, after careful consideration we decided to switch to Leaseweb, a dutch dedicated hosting provider. In a week, we had our new server set up with most services moved to the machine. It took some time to transfer some of the domains, but in about two weeks it was mostly down.
As of now, we've been with Leaseweb for more than half a year, and our server has been up for the same time. No unnecessary reboots, no downtime, nothing. It just works, with the very same setup, same OS, same configuration. In fact, most of the config files were literally copied over from the 1&1 server (except those that included IP specific settings or similar stuff).
In the meantime, we have (unfortunately) left out one of our domains registered with 1&1. We were planning to move it along with the other domains, but it happened to have an out-of-date email address for contact details, and the address is used to send a message with approval code when you're transferring the domain. Surely, we decided to contact 1&1 and ask them to update the information.
Initially, we received a response in about a week asking us to provide security information, etc. Having this and similar stuff done, we finally received a confirmation email from 1&1 saying that the update was completed. A week or so later we requested Leaseweb to transfer the domain and got a reply that a confirmation email was sent to the Admin-C email specified for the domain. We, however, did not receive anything. After checking the domain record we found that it still had the old email address. This was confirmed by the official 1&1 registrar at http://registrar.schlund.info . So we contacted 1&1 support again and requested another transfer. Similarly to the last time, we went through all the usual security checks and again we were said that the transfer was done and it would take a few days to update. This was three weeks ago. As of now, the domain record is still not updated, according to the 1&1's Schlund registrar. Our service and all the dependent projects still remain down. For the moment, we don't see any other option than going for a legal action against 1&1.
Funny, though, we actually got an email asking to complete a survey in regards to the quality of customer support we received. No need to say what was our response, but it doesn't seem to change anything.
Best of luck to you if you're with 1&1 at the moment, but, if I was you, I would run away from them as quick as I can. Though as you can see it's not always easy.
79 out of 87 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 16, 2010
john ( john29[at]rocketmail[dot]com ) | I am very upset with them. They charge your credit card at their discretion and sometimes for amounts you didn't approve of and if you don't always keep money in the account you have on file with them, you will end up paying much much more than their bill because you will get overdrafts. They let you know at the LAST minute that they are about to charge your credit card. They don't give you any other option to pay. They are new and inexperienced. Every review about 1and1 on yelp is negative. Any good review you find, it was most likely written by 1and1.
61 out of 69 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 4, 2010
Unhappy 1and1 customer ( -no email- ) | Still can't believe I found this service provider in a top 10 list. So Here is my review to help other people know what is this company for real.
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.
Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.
Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go through. They never contacted me about it. I found out when my service was disconnected and they had already sent my $8 bill to a collections agency!! I ended up paying about $50 with all the fees. They said they sent me emails... I received no emails about this, just junk service upgrade offers and newsletters from them. They never called, never sent alerts through the internal messaging system or anything. Once I paid, the service was reconnected about one week later. Ridiculous!!
Hosting service is average, not fast at all. Sometimes takes forever to be able to FTP upload, specially larger files (more than 1.5MB), as the server connection drops constantly. Email is not reliable either.
Be aware that you get what you pay for: they are cheap.
I'm looking forward to move to a different service provider that treats me like a person.
Would definitely not recommend to anyone.
62 out of 65 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 20, 2010
G. Olley ( dgolley at gmail dot com ) | This is a company that is too afraid to let you speak to any member of its management. The company hides behind a single premium rate phone number that takes you to a call centre. Senior management display a clear lack of business acumen, being able simply to run an automated system. They make it difficult to even make payments to them and are clueless about how that should be organised. After they failed to get a payment from my debit card (the first time in many years) they emailed me. So I phoned Billing to discuss the issue (I wanted to pay them) but they told me that it had to be done their way. I said that that was not possible, and also rather odd, since I had no trouble with other internet companies, including 123-Reg. They then responded with an email telling me to call the Call Centre number. I wrote back saying that I had tried that without success and gave them my phone number asking them to call me to resolve the matter. They did not respond. After a while my account was locked, putting client web sites and email accounts into limbo. No specific warning was given that they were about to do that. Not the actions of a responsible or honest company. As I write this, I am waiting for my account to be unlocked. I shall be surprised if they have got round to doing it yet. They only put themselves out BEFORE they get your money.
Their tech support is very good, but the billing team is a nightmare. Do not believe anything they tell you. They haven't a clue and are extremely unhelpful.
There are many other Hosts out there who you should use in preference to these sharks. 1&1 WILL let you down.
81 out of 84 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 6 mo. to 1 year
| 1&1 Web Hosting Rating (2 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 25, 2009
David Roknich
( roknich[at]electromagnet[dot]us ) | The domains I used were hosted by a web design customer. She had 2 domains. A "free" one came with her account - so they charged her for the .com version of her name, and gave her the .net version "free", which means it will come up for auto-renewal, and she will pay because she is clueless.
In short, that is how they do business. At the start, you will be promised large numbers that are meaningless in reality, and then you will be stuck with them for life, and you will pay what they tell you to pay. Mach Schnell!
Too make things worse, my first contact with this company was via the IP addresses in my firewall - I recorded an immense number of script kiddy attacks coming from their server. They don't monitor for abuse - I never got a response to abuse complaints - although Yahoo, for instance, and Sprint IP will take immediate action if their IP spaces are being abused. I have to block the IP addresses of their servers in my htaccess files. (hint - don't just block ONE address if you get hit from 1&1 - block them ALL) That does work. It seems 1&1 has grown their bottom line through the slimiest business practices. If you like to hack other people's machines, get yourself an account at 1&1. Their only concern to to rack up another paying account.
84 out of 90 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 2 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
December 12, 2009
Richard ( vodafone at hotmail dot com ) | The specs have not been upgraded nor has the price reflected the old specs that have been given. I asked for a price decrease or even a server upgrade instead due to being with oneandone for more than 18 months but its not possible. Either purchase a new package or move host. The BONUS is if you have attached domains to to your account then you must cancel or move these to close the server account package. What load of rubbish! Beware if you have lots of domains moved into your 1& account as you cant cancel server and just continue with existing domains. I`m paying £50 + Vat monthly.
72 out of 79 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (5 out of 5) | | | Cost | | | Customer Relation | |
December 12, 2009
Martin Donald ( mhd at scmta-trails dot org ) | I have been a satisfied customer for 4.5 years. Everything has worked for my very simple needs (simple home web site, hand coded, for personal use and for our small trails association).
My original plan was upgraded (at higher cost). I downgraded to the basic home package with no hassles at all..
97 out of 107 Top Web Hosting users found this webhosting review to be helpful!
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| 1&1 Web Hosting Rating (5 out of 5) | | | Cost | | | Customer Relation | |
October 22, 2009
Steve K ( usarmycwo(at)yahoo(dot)com ) | All I use 1&1 for is to host my personal website, which I write with FrontPage. On all three times when I had problems uploading or fixing a page, I got astonishingly capable hand-holding by 1&1 techs. Yes, they spoke with an accent, but who cares, really. Funny, because I work helpdesk now, and can better appreciate how awesome these techs were, fielding my unusual questions with such skill. They're the reason I'll stay with 1&1. Cost is immaterial when the quality is so high.
76 out of 85 Top Web Hosting users found this webhosting review to be helpful!
Did you find this 1and1 Web Hosting review useful? YES / NO | Time Hosted: 2 to 3 years
| 1&1 Web Hosting Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 8, 2009
J. Goodpaster
( jgoodpaster1[at]comcast[dot]net ) | Provided you don't need any type of support for your service, the hosting is ok. Billing, technical support, and customer service are incompetent robots that only reply with form letters and non-applicable information. The cancellation process for their accounts is vague, and difficult, to say the least. Items are hidden in many different location, email verifications are unreliable, response time (along with getting useless responses) was extremely long. My only fault in the cancellation process was not bombarding them with calls and emails to make sure my account was cancelled prior to the (automatic) renewal date. Questioning them about the confirmation email for the cancellation, which I did not receive, netted me blame from them, that it was my fault. End of story? I ended up paying for 6 months, and a late fee to boot, on a service that was cancelled after the 1st time I questioned them about the email verification.
83 out of 87 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (4 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
September 5, 2009
Courtney ( courtney415 at live dot com ) | Prices and features are excellent and they always seem to have some kind of special offer that makes them even more affordable. Super fast and incredibly reliable servers. One of my websites went down for a few minutes a couple of weeks ago and that is the 1st outage on any of my sites in several years!
I would not recommend 1&1 for beginners as the control panel is terrible, support is worse and from what I've heard their web builder or whatever you call it is useless, but for web pros that don't need support or beginner tools it's an outstanding value and a host you can trust to keep your website up and available 24/7 as long as YOU know what you're doing.
59 out of 64 Top Web Hosting users found this webhosting review to be helpful!
Did you find this 1and1 Web Hosting review useful? YES / NO | Time Hosted: 3 to 6 months
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Customer Relation | |
July 14, 2009
Miriam Mulsow
( miriammulsow[at]hotmail[dot]com ) | My son was required to sign up for 1and1 service for a web design class. He did so and when he signed up, he told them that he only wanted it for a semester. Now, withouth any contact from the company since he originally signed up, he has gotten two bills from a collection company indicating that he owes for services he didn't even know he had and has not used since the class ended. He called 1and1, thinking that the company would straighten things out, only to be treated rudely by someone in billing who said that it was his own fault if he didn't read every word of the Terms and Conditions before he signed up. I am a faculty member at the same university and I am advising my students to steer FAR CLEAR of this corrupt company. My son is letting his professor know about the situation so that his professor can do the same. I would think that a company would not want all of the future web designers from a large university to be steered away from their company!
99 out of 110 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 2 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 13, 2009
Layne Ostrochovsky ( -no email- ) | Everything was fine until 3 emails notifying me of an unpaid balance did not reach me. Without trying to call me or reach me via snail mail, THEY SENT MY ACCOUNT TO NCO - THE SLEAZIEST COLLECTION AGENCY OUT THERE! The customer service rep was wholly unhelpful and now my previously excellent credit is tarnished over a lousy 24 bucks. I don't recommend 1&1 at all.
73 out of 80 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (1.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 7, 2009
Arthur ( ArthurClancy(at)gmail(dot)com ) | For 5 years I have hosted 2 accounts and a dozen sites, and many more domain names with 1and1. They used to be fantastic. Now I can't get away from them fast enough. Customer Service picks up fast and 1 out of 3 calls I get someone that is excellent. In between it is sketchy. Often automatons. I have no complaints about the hosting. I think they are great. The services are plentiful but not very useful. And once you get locked into a plan you are stuck with the outdated services. But the Billing department must be run from UK Prisons. Or else they are incredibly incompetent. Either way, it is a real nightmare. I get charges appearing that are not ordered. I've had my sites locked and them leave for the day after they post "illegal" charges. I spend days on getting it cleared up and then they are back again. I'm off to find the love again. It's no longer at 1and1.
57 out of 58 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: over 3 years
| 1&1 Web Hosting Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
July 2, 2009
David Paul ( davidpaultx[at]yahoo[dot]com ) | I have several websites with 1and1.com
1) Their "starter website" is a good price, but their online website builder is the slowest I"ve seen.
2) Downtime (especially their e-mail) is a lot more frequent than they like their customers to think (average about once a month). However, it's usually fixed within an hour.
3) The worst: I cancelled a domain that was being auto-paid - they take the money from my credit card automatically. However, I got a letter from a ncofinancial that I haven't paid my dues and 1and1 has sent it to them for collection (look up ncofinancial on the web to see what type of company that is). After that, the nightmare began - calls at night from different numbers. Never mind that I paid it already - twice. The company that 1and1 has hired still call me at all hours of the night for the large sum of $8!
I now use lunarhosting for my needs.
Stay away!
103 out of 112 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 1 to 2 years
| 1&1 Web Hosting Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 30, 2009
W.L. Hoag ( info(at)willowcorp(dot)com ) | Horrific experiences with 1 and 1. If you are looking for quality customer service or expertise in web design don't choose 1 and 1. I have tried to stick it out with 1 and 1 simply due to the time consuming nature of changing, but most recently, it was the last straw. Here are a few of my experiences so that you don't make the same mistake I do. I created a basic website for my business using website builder. I published it, went in to website builder to edit it, and published it again. The project was erased due to a problem on their end (not the only time). When I called customer service to see if there was a backup of my website, they explained that there was a back up, but it was not available to them. ??? After multiple ridiculous errors/actions on 1and 1's part, I have given up and am changing hosting companies. Technically-they are challenged. If you need help with something, you will not find it with them. Last week, I requested to speak to a supervisor, I was put on hold for 30 minutes and eventually gave up. I am now transfering all of my business, but it is time consuming and I wish I didn't have to. Just don't choose 1 and 1, you will regret it as I have.
90 out of 98 Top Web Hosting users found this webhosting review to be helpful!
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1and1.com support can respond to this 1&1 Web Hosting review | Time Hosted: 3 to 6 months
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May 20, 2009
Hank Hankins ( hwh[at]hjns[dot]net ) | I've been doing websites and using hosting companies for 12 years. 1and1 is the worst I've ever found. On average the server I rent from them has crashed every 4 days since early February. I have to go into the control panel and power-cycle it to reboot. 1and1's tech support (and sales, billing, and complaints) department claims you have to prove it's their fault the server is crashing before they'll repair or replace a server. These same websites ran for five years on an old FreeBSD box without crashing. You can read about it in my blog at http://1and1hostingproblems.blogspot.com/
99 out of 107 Top Web Hosting users found this webhosting review to be helpful!
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