| Customers | reviews 1and1 Web Hosting (www.1and1.com) |
| Brian - -no email provided- , Jul 2010 (2010-07-08)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating:  ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 79 out of 85 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Mediocre service. Be prepared to pay extra due to poor customer service (cancellation policies/procedures, charging for services not requested, etc.) There are much better hosting services out there that are just as affordable -- if not cheaper.”
| | luke - luke dot brett at gmail dot com , Jun 2010 (2010-06-23)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 86 out of 96 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “All is ok with 1and1 until you need to talk to them.. or even worse cancel your contract. They will renew your account, then tell you your cc or other payment method is no longer valid. But they won't now let you cancel, as they have renewed your for the next year.
You can only cancel online, you can only make payment on line they won't take payment on the telephone.
Also, if you want to cancel, you will need to send a letter with photo copies of your signature.
They are very unhelpful and I wouldn't use them again...”
| | justin - whiteeber[at]Hotmail[dot]com , Apr 2010 (2010-04-29)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 88 out of 92 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1and1 is the worst company ever. They are digital thieves. STAY AWAY . Their customer support if you manage to get to one are incompetent and rude. Instead of helping with my situation they dared me to take them to the BBB or do a charge back on my credit card. Please research this company before you use them *their BBB rating is an F btw*”
| | Robert - -no email provided- , Feb 2010 (2010-02-28)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 4 out of 4 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1&1 is the worst nightmare, be away if you are not costumer, the took away one of my websites and charged me with 40 U$D to bring one of domain back.
I never see a rude and un-polite customer service, they are thieves, keep safe your credit card.”
| | Alex - -no email provided- , Mar 2010 (2010-03-11)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 79 out of 87 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “We were customers of 1&1 Internet for over a year using first managed and then unmanaged dedicated hosting services they provide. The first thing we noticed was the problems with our server regularly going down for no particular reason. We needed quite a special setup for our projects to operate, so we decided that this may be the reason for the unexpected faults. As a result we switched to unmanaged solution, where we were in the position to set up all things the way we wanted and believed to be most stable for our needs. This, however, did not solve the problems. Our server kept going down for no particular reason, but, possibly this time the faults were more intermittent. After some two months trying to figure out what could be the reason for this, we got completely clueless. Thus, after careful consideration we decided to switch to Leaseweb, a dutch dedicated hosting provider. In a week, we had our new server set up with most services moved to the machine. It took some time to transfer some of the domains, but in about two weeks it was mostly down.
As of now, we've been with Leaseweb for more than half a year, and our server has been up for the same time. No unnecessary reboots, no downtime, nothing. It just works, with the very same setup, same OS, same configuration. In fact, most of the config files were literally copied over from the 1&1 server (except those that included IP specific settings or similar stuff).
In the meantime, we have (unfortunately) left out one of our domains registered with 1&1. We were planning to move it along with the other domains, but it happened to have an out-of-date email address for contact details, and the address is used to send a message with approval code when you're transferring the domain. Surely, we decided to contact 1&1 and ask them to update the information.
Initially, we received a response in about a week asking us to provide security information, etc. Having this and similar stuff done, we finally received a confirmation email from 1&1 saying that the update was completed. A week or so later we requested Leaseweb to transfer the domain and got a reply that a confirmation email was sent to the Admin-C email specified for the domain. We, however, did not receive anything. After checking the domain record we found that it still had the old email address. This was confirmed by the official 1&1 registrar at http://registrar.schlund.info . So we contacted 1&1 support again and requested another transfer. Similarly to the last time, we went through all the usual security checks and again we were said that the transfer was done and it would take a few days to update. This was three weeks ago. As of now, the domain record is still not updated, according to the 1&1's Schlund registrar. Our service and all the dependent projects still remain down. For the moment, we don't see any other option than going for a legal action against 1&1.
Funny, though, we actually got an email asking to complete a survey in regards to the quality of customer support we received. No need to say what was our response, but it doesn't seem to change anything.
Best of luck to you if you're with 1&1 at the moment, but, if I was you, I would run away from them as quick as I can. Though as you can see it's not always easy.”
| | john - john29[at]rocketmail[dot]com , Feb 2010 (2010-02-16)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 61 out of 69 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I am very upset with them. They charge your credit card at their discretion and sometimes for amounts you didn't approve of and if you don't always keep money in the account you have on file with them, you will end up paying much much more than their bill because you will get overdrafts. They let you know at the LAST minute that they are about to charge your credit card. They don't give you any other option to pay. They are new and inexperienced. Every review about 1and1 on yelp is negative. Any good review you find, it was most likely written by 1and1.”
| | Unhappy 1and1 customer
- -no email provided- , Feb 2010 (2010-02-04)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 62 out of 65 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Still can't believe I found this service provider in a top 10 list. So Here is my review to help other people know what is this company for real.
I have been their customer for 4+ years, I got about 10 domains and one beginner's package.
Horrible customer service. They will always have the reason. Bad communication with customers not letting you know when something happens to your account. They will always argue it is your fault. It is a headache to have to contact them for even a small issue/request.
Problems I had with them over the years:
1- Email not working.
2- Website down.
3- Domain cancel request didn't go through and I got charged another year for it.
4- Someone STOLE one of my domains (to put it for resale @ several thousand dollars) while in the process of transferring it to 1and1, ruining my company main domain (having to get the .net version), they off course didn't care and said it was MY fault.
5- My credit card was expired so my hosting payment didn't go through. They never contacted me about it. I found out when my service was disconnected and they had already sent my $8 bill to a collections agency!! I ended up paying about $50 with all the fees. They said they sent me emails... I received no emails about this, just junk service upgrade offers and newsletters from them. They never called, never sent alerts through the internal messaging system or anything. Once I paid, the service was reconnected about one week later. Ridiculous!!
Hosting service is average, not fast at all. Sometimes takes forever to be able to FTP upload, specially larger files (more than 1.5MB), as the server connection drops constantly. Email is not reliable either.
Be aware that you get what you pay for: they are cheap.
I'm looking forward to move to a different service provider that treats me like a person.
Would definitely not recommend to anyone.”
| | G. Olley - dgolley at gmail dot com , Jan 2010 (2010-01-20)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 81 out of 84 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “This is a company that is too afraid to let you speak to any member of its management. The company hides behind a single premium rate phone number that takes you to a call centre. Senior management display a clear lack of business acumen, being able simply to run an automated system. They make it difficult to even make payments to them and are clueless about how that should be organised. After they failed to get a payment from my debit card (the first time in many years) they emailed me. So I phoned Billing to discuss the issue (I wanted to pay them) but they told me that it had to be done their way. I said that that was not possible, and also rather odd, since I had no trouble with other internet companies, including 123-Reg. They then responded with an email telling me to call the Call Centre number. I wrote back saying that I had tried that without success and gave them my phone number asking them to call me to resolve the matter. They did not respond. After a while my account was locked, putting client web sites and email accounts into limbo. No specific warning was given that they were about to do that. Not the actions of a responsible or honest company. As I write this, I am waiting for my account to be unlocked. I shall be surprised if they have got round to doing it yet. They only put themselves out BEFORE they get your money.
Their tech support is very good, but the billing team is a nightmare. Do not believe anything they tell you. They haven't a clue and are extremely unhelpful.
There are many other Hosts out there who you should use in preference to these sharks. 1&1 WILL let you down.”
| | David Roknich
- roknich[at]electromagnet[dot]us , Dec 2009 (2009-12-25)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 2 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 84 out of 90 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “The domains I used were hosted by a web design customer. She had 2 domains. A "free" one came with her account - so they charged her for the .com version of her name, and gave her the .net version "free", which means it will come up for auto-renewal, and she will pay because she is clueless.
In short, that is how they do business. At the start, you will be promised large numbers that are meaningless in reality, and then you will be stuck with them for life, and you will pay what they tell you to pay. Mach Schnell!
Too make things worse, my first contact with this company was via the IP addresses in my firewall - I recorded an immense number of script kiddy attacks coming from their server. They don't monitor for abuse - I never got a response to abuse complaints - although Yahoo, for instance, and Sprint IP will take immediate action if their IP spaces are being abused. I have to block the IP addresses of their servers in my htaccess files. (hint - don't just block ONE address if you get hit from 1&1 - block them ALL) That does work. It seems 1&1 has grown their bottom line through the slimiest business practices. If you like to hack other people's machines, get yourself an account at 1&1. Their only concern to to rack up another paying account.”
| | Richard - vodafone at hotmail dot com , Dec 2009 (2009-12-12)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 72 out of 79 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “The specs have not been upgraded nor has the price reflected the old specs that have been given. I asked for a price decrease or even a server upgrade instead due to being with oneandone for more than 18 months but its not possible. Either purchase a new package or move host. The BONUS is if you have attached domains to to your account then you must cancel or move these to close the server account package. What load of rubbish! Beware if you have lots of domains moved into your 1& account as you cant cancel server and just continue with existing domains. I`m paying £50 + Vat monthly.”
| | Martin Donald
- mhd at scmta-trails dot org , Dec 2009 (2009-12-12)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 97 out of 107 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I have been a satisfied customer for 4.5 years. Everything has worked for my very simple needs (simple home web site, hand coded, for personal use and for our small trails association).
My original plan was upgraded (at higher cost). I downgraded to the basic home package with no hassles at all..”
| | Steve K - usarmycwo(at)yahoo(dot)com , Oct 2009 (2009-10-22)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 76 out of 85 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “All I use 1&1 for is to host my personal website, which I write with FrontPage. On all three times when I had problems uploading or fixing a page, I got astonishingly capable hand-holding by 1&1 techs. Yes, they spoke with an accent, but who cares, really. Funny, because I work helpdesk now, and can better appreciate how awesome these techs were, fielding my unusual questions with such skill. They're the reason I'll stay with 1&1. Cost is immaterial when the quality is so high.”
| | J. Goodpaster
- jgoodpaster1[at]comcast[dot]net , Sep 2009 (2009-09-08)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 83 out of 87 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Provided you don't need any type of support for your service, the hosting is ok. Billing, technical support, and customer service are incompetent robots that only reply with form letters and non-applicable information. The cancellation process for their accounts is vague, and difficult, to say the least. Items are hidden in many different location, email verifications are unreliable, response time (along with getting useless responses) was extremely long. My only fault in the cancellation process was not bombarding them with calls and emails to make sure my account was cancelled prior to the (automatic) renewal date. Questioning them about the confirmation email for the cancellation, which I did not receive, netted me blame from them, that it was my fault. End of story? I ended up paying for 6 months, and a late fee to boot, on a service that was cancelled after the 1st time I questioned them about the email verification.”
| | Courtney - courtney415 at live dot com , Sep 2009 (2009-09-05)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 4 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 59 out of 64 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Prices and features are excellent and they always seem to have some kind of special offer that makes them even more affordable. Super fast and incredibly reliable servers. One of my websites went down for a few minutes a couple of weeks ago and that is the 1st outage on any of my sites in several years!
I would not recommend 1&1 for beginners as the control panel is terrible, support is worse and from what I've heard their web builder or whatever you call it is useless, but for web pros that don't need support or beginner tools it's an outstanding value and a host you can trust to keep your website up and available 24/7 as long as YOU know what you're doing.”
| | Miriam Mulsow
- miriammulsow[at]hotmail[dot]com , Jul 2009 (2009-07-14)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 99 out of 110 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “My son was required to sign up for 1and1 service for a web design class. He did so and when he signed up, he told them that he only wanted it for a semester. Now, withouth any contact from the company since he originally signed up, he has gotten two bills from a collection company indicating that he owes for services he didn't even know he had and has not used since the class ended. He called 1and1, thinking that the company would straighten things out, only to be treated rudely by someone in billing who said that it was his own fault if he didn't read every word of the Terms and Conditions before he signed up. I am a faculty member at the same university and I am advising my students to steer FAR CLEAR of this corrupt company. My son is letting his professor know about the situation so that his professor can do the same. I would think that a company would not want all of the future web designers from a large university to be steered away from their company!”
| | Layne Ostrochovsky
- -no email provided- , Jul 2009 (2009-07-13)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 73 out of 80 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Everything was fine until 3 emails notifying me of an unpaid balance did not reach me. Without trying to call me or reach me via snail mail, THEY SENT MY ACCOUNT TO NCO - THE SLEAZIEST COLLECTION AGENCY OUT THERE! The customer service rep was wholly unhelpful and now my previously excellent credit is tarnished over a lousy 24 bucks. I don't recommend 1&1 at all.”
| | Arthur - ArthurClancy(at)gmail(dot)com , Jul 2009 (2009-07-07)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 57 out of 58 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “For 5 years I have hosted 2 accounts and a dozen sites, and many more domain names with 1and1. They used to be fantastic. Now I can't get away from them fast enough. Customer Service picks up fast and 1 out of 3 calls I get someone that is excellent. In between it is sketchy. Often automatons. I have no complaints about the hosting. I think they are great. The services are plentiful but not very useful. And once you get locked into a plan you are stuck with the outdated services. But the Billing department must be run from UK Prisons. Or else they are incredibly incompetent. Either way, it is a real nightmare. I get charges appearing that are not ordered. I've had my sites locked and them leave for the day after they post "illegal" charges. I spend days on getting it cleared up and then they are back again. I'm off to find the love again. It's no longer at 1and1.”
| | David Paul
- davidpaultx[at]yahoo[dot]com , Jul 2009 (2009-07-02)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 103 out of 112 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I have several websites with 1and1.com
1) Their "starter website" is a good price, but their online website builder is the slowest I"ve seen.
2) Downtime (especially their e-mail) is a lot more frequent than they like their customers to think (average about once a month). However, it's usually fixed within an hour.
3) The worst: I cancelled a domain that was being auto-paid - they take the money from my credit card automatically. However, I got a letter from a ncofinancial that I haven't paid my dues and 1and1 has sent it to them for collection (look up ncofinancial on the web to see what type of company that is). After that, the nightmare began - calls at night from different numbers. Never mind that I paid it already - twice. The company that 1and1 has hired still call me at all hours of the night for the large sum of $8!
I now use lunarhosting for my needs.
Stay away!”
| | W.L. Hoag - info(at)willowcorp(dot)com , Jun 2009 (2009-06-30)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 90 out of 98 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Horrific experiences with 1 and 1. If you are looking for quality customer service or expertise in web design don't choose 1 and 1. I have tried to stick it out with 1 and 1 simply due to the time consuming nature of changing, but most recently, it was the last straw. Here are a few of my experiences so that you don't make the same mistake I do. I created a basic website for my business using website builder. I published it, went in to website builder to edit it, and published it again. The project was erased due to a problem on their end (not the only time). When I called customer service to see if there was a backup of my website, they explained that there was a back up, but it was not available to them. ??? After multiple ridiculous errors/actions on 1and 1's part, I have given up and am changing hosting companies. Technically-they are challenged. If you need help with something, you will not find it with them. Last week, I requested to speak to a supervisor, I was put on hold for 30 minutes and eventually gave up. I am now transfering all of my business, but it is time consuming and I wish I didn't have to. Just don't choose 1 and 1, you will regret it as I have.”
| | Hank Hankins - hwh[at]hjns[dot]net , May 2009 (2009-05-20)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 99 out of 107 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I've been doing websites and using hosting companies for 12 years. 1and1 is the worst I've ever found. On average the server I rent from them has crashed every 4 days since early February. I have to go into the control panel and power-cycle it to reboot. 1and1's tech support (and sales, billing, and complaints) department claims you have to prove it's their fault the server is crashing before they'll repair or replace a server. These same websites ran for five years on an old FreeBSD box without crashing. You can read about it in my blog at http://1and1hostingproblems.blogspot.com/”
| | T Dutt - Terry at powermutts dot com , May 2009 (2009-05-06)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 2.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 81 out of 82 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Poor customer service
Poor tech Support
Poor billing
Rude people to deal with when there is a problem. They do not listen...!”
| | Peter Edmond - -no email provided- , May 2009 (2009-05-05)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 3 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 82 out of 94 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Originally I used the 'normal' hosting, and it was painful getting things done correctly. I should note that I would consider myself a 'power user', so I was pushing what should be possible. Trying to get decent support under these circumstances proved virtually impossible.
I have now switched to root servers (to avoid having to deal with customer support), and to be fair I consider the package to be excellent value for money. Also, as a dedicated server user, you get access to a slightly higher calibre of staff. The problem is that trying to contact this small team is very difficult to do.
Worse still, I have now had 3 issues where domains (and the root server) disconnected from the internet. This was due to 'auto triggering' black listing and disconnection. Eventually it turned out that because the server was declaring itself as 'localhost.localhost', it was being treated as a compromised server. Unfortunately this disconnection contributed to my loss of a fairly important customer. Trying to get hold of the right person to deal with the problem was time-consuming and painful. To be fair, if I get this type of problem again,I'd know where to go within 1 and 1 to solve the problem.
The root server provides a Plesk control panel that is more than adequate for my needs, and provided I have connectivity I have no real need to contact the customer support.
With all hosting companies, there is a problem with getting to the correct person to solve a given problem. 1 and 1 is pretty painful with respect to doing that on the phone, BUT their email support is very good as it is completely recorded, and although for complex problems it may take a few days to sort out, the system does work!
As for cancelling domains....this can be messy! Make sure you follow the process to the letter, or it won't happen! Then again, I've had similar issues with other hosting organisations. They are definitely a little over zealous in this area.
Overall, this may not be the best hosting company out there, BUT I now understand how it works, and IT CAN provide the level of service required for a commercial organisation (just sometimes a bit painful). I will continue to use them until someone provides a better alternative.”
| | 1&1 victim
- erin_rogers at comcast dot net , Mar 2009 (2009-03-20)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 90 out of 99 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Do NOT use 1&1. I signed up for a basic account, never recieved any confirmation or information and assumed that the transaction had not gone through. Months later I discovered that 1&1 had been billing me for something I'd never used. I emailed to have my account cancelled. Yet they kept automatically renewing my account and billing me. Then without notifying me they sent my account to a collection agency. It's been a nightmare. Talking to customer service is like talking to robots--completely unhelpful. Stay away!”
| | Derek Brown
- dbrown dot ceo at webxsposure dot com , Mar 2009 (2009-03-17)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 94 out of 106 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Wow. one of the worst. These people have NO idea what they are doing. Customer service is a joke, their control panel is MORE of a joke. Run Run Run - do not look back. Actually worse than GoDaddy, which used to be on top of my worst list.”
| | Mitch - dvdcatalyst[at]gmail[dot]com , Jan 2009 (2009-01-16)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
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Control Panel: | 53 out of 63 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “0 all-across
These guys decided to take my domain name while it was not even expired, and make use of the reasonably high google rating for their own SEDO parking company. I can buy my domain back for 3500 euros, but, since they took the domain, my business is nearly dead. These guys steal domain names, then offer a long bureaucratic process involving faxes and fees to extort more money from you.
Avoid like the plague.”
| | Ken Hall
- flntlock(at)rochester(dot)rr(dot)com , Jan 2009 (2009-01-14)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 4.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 74 out of 85 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I've been with 1and1 for a number of years and always find the my sites up and available - I can't ask for more.”
| | Suzanne - 46jnk19 at gmail dot com , Jan 2009 (2009-01-10)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 84 out of 88 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Constant down time, extremely slow. I naively chose them because of their glowing magazine advertisements. Only later did I realize they have about the worst ratings to be found online of any other webhost. Stay Away!!”
| | David Fibush - david(at)fibush(dot)com , Nov 2008 (2008-11-18)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 4 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 88 out of 91 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Wow, what a lot of negative reviews. I have 8 accounts and 12 domains with 1and1. All are Home package so my requirements are probably not as complex as many of the reviewers. There have been a few downtimes but they didn't last long and the calculation would most likely put them within the expected uptime percentage. I have found customer support to be prompt and knowledgeable. I did cancel one account with no problems. Their FAQ is very complete and usually, but not always, have the answers I am looking for. I suppose with so many customers Murphy's Law is bound to affect some of them. It would be nice if more users with a good experience such as mine would post here to give a balanced view.”
| | Patrice Booth - pb[at]covad[dot]net , Oct 2008 (2008-10-02)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 92 out of 103 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1and1's hosting services are great until you actually NEED support. I maintained an account with 1and1 for almost four years, adding domain after domain until they were hosting 30 domains for me. Everything was fine until the time came that I had to contact support about a server-related issue.
It's all well and good for Benjamin to state that the "second-level support team is much better trained to handle the more complex issues," but just try getting there. Nope. Can't be done. I made repeated phone calls, sent e-mails and support-requested documentation, and literally BEGGED to have an issue (intermittent downtime) resolved for four months; it never did get resolved, and I never heard from a second-level support person, even though I was told that I would. I submitted unsatisfactory support surveys, contacted the billing department, and contacted the complaints department--all to no avail.
After finally giving up and finding a new hosting provider, I learned that 1and1's features for Windows shared hosting are not up to par; other hosts offer much more flexibility, and many for less money.
As for William J. Kornik III's review, well, again, 1and1 is great until you actually HAVE a problem. Impeccable service? Hardly. Perhaps, William, you should try using the services yourself.”
| | Paulo Gabriel Coghi
- paulo(at)multivegetal(dot)com , Aug 2008 (2008-08-19)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 74 out of 77 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “We change to 1and1 in 2007, and since then all have been okay.
I found very good results in RealMetrics site both in uptime and load speed in my plan.
We have the Home Package, with 120 GB and 1200 GB of transfer monthly, for $ 4,99 per month, and the quality is very good.
All my emails and phone calls for support was answered fast and correctly.
I am an international customer and I have no problems in payment with credit card, that is automatically charged by a period of six months (of course the half of year price).
Note 10/10”
| | Louis lang
- Louis(dot)w(dot)lang(at)gmail(dot)com , Jul 2008 (2008-07-23)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 83 out of 89 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Well I have read a few of the threads here bashing 1&1, and have just had my own problems with them culminating to today. If you are thinking of purchasing from 1&1 don't do it!
In the fall of 2007, a friend and I where going to start a small local website. We found 1&1 which offered cheap hosting with all of the server specs that we needed. I purchased 6 months of hosting from them using my CC. Unfortunately our website did not last any longer than a few months, and by the time those 6 months where up I no longer needed the hosting. Thinking that the host would simply expire (unless I authorized another payment) I just let it go, only to see a charge for another $29.95 on my bank statement.
I called them, and was sent to http://cancel.1and1.com (a URL that is suspiciously absent from their website) and followed the instructions to cancel the account. I requested that the site be canceled at the next billing date (figured I could use it as a development server or something since I had already paid for it).
In January of 2008 (1/22/2008 to be exact) I received yet another charge from them! I called again explaining my situation, and said I had tried to use the online cancellation form but apparently the account was not canceled. The customer support representative requested information from me, and verified that he had personally canceled the account and that I would be receiving a full refund. I was satisfied (at the time) and rather naively forgot about the whole ordeal.
Today (July 22, 2008) I received ANOTHER charge for another 6 months of hosting. Keep in mind I haven't used this account since January . . . I requested a refund for January - July (as I didn't want, nor did I use this account). I was told my name wasn't on file and therefore I couldn't cancel it. Despite the fact that I was told the account was canceled twice, and I had the credit card information, billing address, and security questions (among other things) to prove I was the owner of the account.
One representative in particular even yelled at me, and basically told me I was incompetent. So I asked to speak to her supervisor. Her supervisor wasn't any more helpful and he told me: "I will not be canceling your account and I will not be giving you a refund. I'm not continuing this conversation" and hung up on me.
I have filed a credit dispute with my bank, and had to change my credit card number to prevent them from charging me again. I also filed a complaint with the BBB (not surprisingly they have an 'unsatisfactory' rating there), The Federal Trades Commission, and sent a letter to the Attorney General.”
| | Mark - perew(at)freeshell(dot)org , Jul 2008 (2008-07-15)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 59 out of 67 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I decided to shut down my website, and cancelled my account with 1&1. However, 1&1 continued to charge me for the account. I had to call them every day for weeks before the refund was finally issued. At one point I stated that I would file a complaint with the credit card company, but was told that 1&1 would charge back to me the cost of researching and responding to the complaint. Every few days I would call and they would say that the refund would be issued that day or the next day, but no refund would appear on my credit card account. Of course, when I asked about the previous call they would state there was no record of any call or any such statement by anyone at 1&1. This is definitely a company to run away from.”
| | Jim - jim at parknpool dot com , May 2008 (2008-05-29)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 77 out of 84 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “We have an account with 1&1. for the first 2 1/2 years there were no problems. The past 1 1/2 years have been a bad experience. The support staff is in the Philipines and they are pretty friendly but the sales staff in Chesterbrook, PA is rude and only reads from a script. If the sales people in my organization acted so irritating and discourteous, I'd hire a bull dozer and level that end of our building. My experience each time I've had problems (6 times this year alone) has made my blood pressure rise and set a bad tone for my whole day. These guys are the example of terrible customer service. I'm changing my host as soon as I can.”
| | Owner
- customerservice(at)clean-fill-wanted(dot)com , May 2008 (2008-05-21)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 58 out of 65 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Filed complaint with Better Business Bureau. They already have and Unsatisfactory rating there.
I have been a customer for 2 plus years with 1and1 hosting 5 of my sites. In that 2 years they have had 3 major outages that lasted 24plus hours. The last straw was on 4/29/08 when my site/customers experience intermittent downtime which lasted until 5/13/08 when my sites were COMPLETELY down for 5 days. On 5/19 they came back up but have been experiencing intermittent downtime ever since. On 5/21 I filed a complaint with the Better Business Bureau since their customer relations department was unwilling to communicate with me. A company should not be allowed to operate this way.”
| | steve tarnowski
- starnowski(at)suredataservices(dot)com , May 2008 (2008-05-17)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 84 out of 96 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “My site has been down for 3 days with no support from 1and1 at all.
Nobody will tell me what is going on.
This company should be avoided at all costs.
My site was intermittently down for 2 weeks prior to that
Please Please someone start a class action lawsuit. Google 1and1 and see millions of negative messages regarding 1and1.”
| | Aaron - aaron(at)exhitu(dot)com , Apr 2008 (2008-04-18)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 66 out of 79 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Below are some complaints I sent to 1&1 after a very frustrating and trying experience with their company over the past week in 2008. As soon as my accounts are unlocked, I will be moving all hosted domains to another company. I have never had such poor customer service nor have I ever felt so helpless and frustrated. I have recommended numerous people to 1&1 and now am forwarding this to them as well. 1&1 has been a wonderful company to me up until this last week when I had to deal with their customer service. This is the letter I will also be sending to the US main office as well as United Internet in Germany. Hopefully they’ll take this information and change their system so this never happens again. Read below:
To Whom It May Concern,
Friday, April 11, 2008, I was baffled to learn three of my domains were not only delinquent but 1&1 had sent me to collections and locked my account. My credit card had been stolen in 2007 and I had forgotten to update the card on the account. I am a web designer and currently hold over 70 domains with 1&1 and my business also has a business server.
I have never worked with a domain and Internet provider that didn’t try an alternative method of contact about upcoming payment or delinquency. I think sending me to collection over $16 was a bit unnecessary. Even more troubling is I have over $400 in charges coming up in May that would have been billed to the same incorrect card had this incident not occurred. I have a client rolling out a City website that is one of the sites delinquent. They want to launch at their board a week from today as well as go live to the public. The web designer working on this site was trying to get in to the account today and that’s the ONLY reason I had found out there was an issue.
After calling 1&1 and explained my predicament, I was given a code to call a collections agency to take care of the $16 late fee plus charges for being late. I immediately called the collections agency to pay the bill and she promptly gave me a confirmation number and told me to call 1&1 back and give them the confirmation code.
Upon calling 1&1, I explained my situation again to the service rep which said he could not help. I was told I would have to wait 3-4 business days before the account would be unlocked. I asked for a manager and I was rudely greeted when he got on the phone. Actually, no greeting was given at all. “Is this about the 4 day business day policy?” he barked. Later I realized the service rep (Josh) had not honored my request to speak with a manager.
I told Josh I had no idea why I had never received 1&1’s emails regarding the three default accounts but I asked Josh if he could update my email account online because I was afraid the other large amount of domains I held was already behind as well. Very curtly he let me know not only would he not change my email, he would also not change my credit card information to ensure it was updated. I was traveling in Sacramento and did not have all the 1&1 account information with me. I would not be able to change any of my information until I returned from my trip.
I had the great pleasure of telling my client they’d be locked out until next week possibly ONE day before their release. The 1&1 staff had absolutely no sympathy for the situation and was no help. 1&1 also informed me that they were no longer “required” to take the confirmation numbers from the credit agency and would not assist me in getting the account unlocked. I took this to mean that Josh could have helped me, but he didn’t feel like it and I deserved what I got for going delinquent. He also told me he couldn’t give me his last name because it wasn’t “policy.”
Shortly after we ended our conversation, an email survey was sent to me regarding my experience with customer service and Josh’s entire name was listed in the email. I gave the service poor ratings and pasted the above in the email survey.
I’ve been a big advocate of 1&1 for some time now and have referred several clients. I was about to move over another 50+ domains from IPowerWeb. I will now start looking for a new home for all of my accounts and I will never refer your company again. Furthermore, this letter will be sent to all of my clients that I have referred to you to warn them of your customer service.
I’ve been in the service industry for some time and the way I was treated today was unacceptable. I’m sure you deal with a lot of dead beats in your business that just are lazy and don’t pay their bills. I have never been one of those people and I don’t appreciate being treated like one over an honest oversight. Especially from a company that didn’t do all it could have done to avoid this situation.
I’ve been on the phone twice with your staff today as well as the credit agency. Now I will spend further time sending this via mail to several people on the 1&1 staff as well as United Internet AG including Andreas Gauger, Ann Marie Tropiano, Ralph Dommermuth, and Norbert Lang in hopes this never happens to another customer. I had been very impressed with your company until today. I’d hate for another consumer to have the same experience.
A simple letter or a phone call from 1&1 would have saved us all time and money. Both my mailing address and phone number, by the way, were correct on my account. Now I have the issue of restoring my perfect credit thanks to 1&1 which will require AMEX verifying the stolen card with the credit agency.
For your future customers, I hope 1&1 reconsiders its policies and considers sending out a late notice via standard mail or a phone call if someone goes delinquent. For us in the web industry who handle multiple domains and several clients, it’s not always easy and this seems like a simple courtesy that saves everyone grief, time and money. If email is the only way 1&1 plans on contacting customers, please allow a second alternative email address so it has two chances to reach a customer should one go bad or change. This could very possibly save this from ever happening again. And please consider changing your three to four day restart policy. This practice seems unnecessary, unproductive, and frustrating. It’s done nothing but make sure I never want to work with 1&1 again.
Update: Monday, April 14, 2008
Today I called the credit agency again and wanted to make sure the charge went through and to check and make sure this didn’t go on my credit report. I’m extremely anal about my credit and looking to buy a house this year.
The gentleman confirmed that my account had been billed and everything should be set to go. I wish someone would have let me know it was not a reporting agency. I stressed a lot over the weekend.
When I got back into town from Sacramento, I had a letter from the credit agency telling me of the delinquent account. I wish I would have got one from 1&1 a few months prior letting me know to update my account before sending me to the collection agency.
Update: Thursday, April 17, 2008
Thursday, April 17th I was still nervous because the account had yet to be unlocked and my client was sending me emails asking the status. I called 1&1 to see what was happening. While I was on hold waiting for a manager, I looked at my bank statement to be sure it had charged my account.
Sure enough my account had been charged April 14th for around $46 and it showed an origination date of the charge at April 11th. I told the rep the situation and she passed me on immediately to a manager. The manager (Ian) informed me that the account had still not been paid and he said he even logged in to the NCOF’s (credit agency) system and it showed it hadn’t been paid. That would have been nice if they would have checked that when I called them Friday after I paid and wanted them to check with the confirmation code.
As you can imagine I was again baffled and upset. I told him I had even called 1&1 back Monday to confirm with the confirmation number that 1&1 refused to take it down. I had discarded the envelope I wrote the confirmation number on while I was in the car.
Once again I was told I had to call NCOF with the code given by 1&1. I asked if I could have his direct extension and if he could help me have this fixed so my client could have access by tomorrow morning. He said he could get it turned on in the morning as Germany would get the request early as long as I could get this fixed with NCOF. He feared that NCOF had charged the wrong account!
Off I go to NCOF once again. I give NCOF the number 1&1 gave me and sure enough it shows I had not paid. I told the woman I had my online statement in front of me and even a number attached to the charge. There was no record that I had ever called and she couldn’t find the charge. I was given another number at another department at NCOF to call.
Now I arrive at a separate department and speak with Mr. Williams. He is as baffled as I am and we start digging into the system. Come to find out, either 1&1 had given me the wrong number or I had written the number down incorrectly. My payment went to another delinquent account!
I found this extremely upsetting since she asked to verify my name and I believe my address before we even started. How could my bank debit card get charged under a completely different name? How could my address mismatch not be caught? I don’t know who to be upset with here about the charge. I dare not call Citibank as they would freeze the account and cause even more problems.
I explained to Mr. Williams my predicament with my client and I need his help. He tells me to fax my bank statement over along with a note stating what we had discussed on the phone. I did and the fax was sent 2:50 PST. I figured I would call Ian and tell him it was in the works and perhaps have him speak to Mr. Williams so he knew what was going on.
I wait for the fax to go through and print out the fax receipt and started trying to call Mr. Williams back to ensure the fax had gone through. I keep getting a voice message saying they’d call me back and to leave a message. The third time I finally left a message and wanted to tell Ian so he could set things straight in their system and set things up for the unlock Friday morning.
I dial the 1&1 number and enter Ian’s extension.
“The billing department is now closed. Normal business hours are from 8-5 EST.”
As you can imagine my stomach dropped. Ian had not informed me about the time difference and I am not sure I he had set up for the unlock to go through.
I called NCOF again only this time I call the original number and ask them what happened to the other department. She informed me they too are on EST and would not be until morning!
1&1 nor NCOF had told me we were on a time crunch. Ian made it sound like he would set up the unlock if I got back to him with the info from NCOF. I had sent Mr. Williams a personal bank statement and was now unable to verify if he even received the fax. I was under the impression that both were available and willing to finally help. They were not.
I had even asked for Ian’s extension and I couldn’t even reach his voice mail.
I am so flustered and angry that my card was charged to someone else’s account and that 1&1’s staff couldn’t take the time to help me out when it was obviously important. I only spend $2,000 with 1&1 per year which I know is not much. But I have never been treated so poorly as a customer. Just once in my whole experience, I wish I were treated the same way the people I was dealing with would like to be treated (especially from management).
As soon as I can get my accounts cleared I will be moving my entire portfolio elsewhere before you can charge me for the other 70 domains I have with your company. Even after I sent the past review, I received zero contact from 1&1 regarding this matter.
The last note I sent had a few suggestions as I hate people who just complain and never offer any solutions. I think I’ve run out of constructive ideas and I don’t feel anyone on the other side would listen anyway. 1&1 is an excellent company to work with unless you really need their help.
I am completely helpless at this point and I have let me client down. I feel horrible. They’re upset but not nearly as upset as I am. I have spent numerous hours dealing with this issue and now I will spend a few more taking the time to move all my accounts.
For all you readers, make sure you keep numbers handy for any domain accounts you may have and keep your credit card current. You have absolutely no control of your experience if you go delinquent. I realize that going delinquent was my fault. I’ve been in school and working full time. I never expected to have the truly horrific experience I had with these two companies over $16 and a stolen credit card.”
| | Dave - -no email provided- , Apr 2008 (2008-04-15)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 74 out of 87 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1&1 "rocks" until they DELETE all of your emails. On Sunday a customer service rep from 1&1 walked me through the process of changing my password and showed me how to imap to Outlook. After the process all of my emails disappeared. These are for my contracting business and were extremely important. Their customer service and complaints department refuse to answer my emails....to request that they search for these missing emails. I'M MOVING EVERYTHING OUT OF 1&1. i RECOMMEND YOU STAY FAR FAR AWAY FROM 1&1.”
| | Sandy - welch at acrossmontana dot net , Apr 2008 (2008-04-10)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 61 out of 71 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1&1 has a terrible user interface if you want to stop their service. The only way to cancel their use of your credit card is to FAX them. You think you have turned off automatic renewal but they don't really send you the email to confirm the direction, so it doesn't happen. Then you get charged. You have to remember to look for their email and recognize what DIDN'T happen.”
| | Jim - jim at aol dot com , Apr 2008 (2008-04-01)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 70 out of 77 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I had very few problems when i had a free basic hosting for 2 years. then i switched to a business plan. the switch over was a pain as the site kept going down. The first of the year i switched to a new business account to get a discount and it has been nothing but problems. Tech support did absolutely nothing with 6 calls until i finally called billing and told them if it was fixed now i would leave.
that lasted about a month now as my sites are now down again.
talking to their support was more frustrating than the actual site being down. talk about getting the feeling that the person really could care less about you as a customer...”
| | Smileys Trading Post
- Burnettftsmith[at]yahoo[dot]com , Mar 2008 (2008-03-01)
Time Hosted: under 1 month.
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 64 out of 70 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Boy what a nightmare it was. Tech support sucks. Downloads are very slow. Can,nt delete files ect: Read the other reviews. Beware before you buy. It sure cost me a full 2 days to get another provider, Plus sales. My god i could,nt even finsh my eshop, server errors, then i,m told by tech support nothing is wrong it works our end. I done test with other computers in other states,,,UUUMMM same thing cant log in to eshop. Then i get told the same thing. we will reset try again in a hour. 18 hours still the same problem.”
| | Kelli - KJackline at aol dot com , Feb 2008 (2008-02-13)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 65 out of 76 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1 and 1 is horrendous in every way! After transferring a domain to them and receiving confirmation from them that the transaction was completed, they sold the name to someone else without letting us know. They continued to bill us of course, and didn't even give the promised and advertised promotional discount. This national campaign for the site lost hundreds of thousands of dollars, and they have still not corrected their mistake. The Better Business Bureau and Pennsylvania Attorney General's office are investigating them, and so is the media. As an investigative journalist myself, I have been sharing my story with the print and broadcast community and my colleagues who are realizing how poorly this company conducts business. Hundreds of emails gone unanswered, phone calls dropped with no resolution, no support at all, and ethical issues are just the tip of the 1 and 1 iceburg. Caveat emptor!”
| | Dessie - dessie_str at yahoo dot com , Dec 2007 (2007-12-31)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 101 out of 116 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I should have done some research before I moved my web site to 1&1...HUGE MISTAKE!!!! They trick you with low prices....Yes, unbelievably low - but when you get to the menues - 85% of the buttons are greyed out ( not accessible) because you will have to pay more...and more....and more....to get access to the basic ones at least... Then, customer service....There are no words to explain that...Horrible is probably close...but it is worse than that. My first week, I had to call them over 10 times...Because every time I called I was hung up on...But, I called their office in Chesterbrook ( I somehow managed to find the number) and my problem was solved within an hour. Do you know why? - Because I live in the area and I wanted to visit their office to take care of the problem on the spot. Well, apparently they did not want my resence - so , my issue was given the proper attention. After only a week, I started having problems again. I realize now that these problem could have been avoided had I read these testimonials beforehand...BUT....After a little over a month of nerve racking communication with non-English speaking individuals who call themselves Customer Support I decided to move away... This was 2 months ago. They still hold my domain hostage. I have called, e-mailed, e-mailed, called, etc. To no avail. Next week I am going to visit their office. I hope I would get my domain back. MY ADVICE IS - PLEASE, DO YOUR HOMEWORK AND READ, NOT ONLY THIS SITE, DO SOME RESEARCH ON THIS COMPANY - THEY ARE NOTORIOUS FOR BAD BAD SERVICE AND TRICKY LOW PRICES. SPEND A COUPLE OF DOLLARS MORE AND GO SOME PLACE ELSE. DO NOT EVEN CONSIDER THIS COMPANY FOR BUSINESS OR YOU ARE CONDEMNED TO FAILURE...”
| | trademaster remodeling
- paul[at]trademasterremodeling[dot]com , Nov 2007 (2007-11-23)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 69 out of 82 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “the website worked ok, but the technical dept. was in another country, the phillapines, and did not understand me very well. They did not know what "microsoft publisher" was, so once I added photos and text and links to my website, they could not help me. So therefore they could not answer my technical questions. Once I switched to BlueHost.com they were able to get my site up and running. I got disconnected 6 times in one day. I was dissapointed and frustrated to say the least.”
| | Benjamin Schloss
- benjamin dot schloss at 1and1 dot com , Nov 2007 (2007-11-16)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 84 out of 93 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I am the Online Marketing Coordinator for 1&1 Internet. One of the responsibilities of my position is to review our affiliates websites. It is not my job to try and defend 1&1 from verbal attacks. In fact I am a realist and realize that not everyone is going to have a perfect experience with my company. In fact when you have over 6 million customers it is inevitable that you will upset a few.
I am sure that the pain that people complaining about support or is real. 1&1 like most big companies outsources it's first level support. Since most of the questions they field are very routine and 95% of people get the answer that they need it makes sense to do this.
Believe me I have had frustrating experiences dealing with other company's support and it is no fun when you speak with 5 different people and none of them can give you the answer that you want. Please understand that we have a dedicated second level support team that is much better trained to handle the more complex issues that may arise. It may take a couple prompts to get to them but when you do get them they are more than equipped to handle any technical problem.”
| | erik - tko22 at hotmail dot com , Sep 2007 (2007-09-29)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 69 out of 77 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1and1 has the most affordable hosting packages. Customer support are very friendly. Though there are downtime but updates are given on time.
Keep it up!
erik”
| | Zafar
- info(at)aircraft-license(dot)com , Jun 2007 (2007-06-16)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 4 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 119 out of 225 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I am with 1&1 since 2003. Services are very low cost. Domain names are cheap. Recently I upgrade my package into Business. This is my trust and confidence that I am still with them.
Twice I called 1&1 for help they responded quickly and solved my problem.
Zafar”
| | Duane Crampton - -no email provided- , Jun 2007 (2007-06-13)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 117 out of 217 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I stand corrected.
Eveidently there was a bug in the program. If I could remove my most recent rant, I would do so.
It is now evident, that when you can read all the review left by various individuals both positive and negative that it is a fair system, not biased or skewed.”
| | Duane Crampton
- duanecrampton(at)hotmail(dot)com , Jun 2007 (2007-06-08)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 103 out of 157 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Readers of this review site beware. I have previously left a review of 1&1 here that was negative. It only stayed visible for about ten days and then was removed.
If you read all the user reviews, they are all positive. Obviously there is a skewed reporting here.
1&1 internat hosts two websites for me. Recently I was not able to access them nor allowed to edit them for at least a week and a half. I had emailed and called tech support several times a day and never recieved any help. I did get many promises which were broken. In my original review that I left here, I also pointed out the fact that I had already paid for the services that I was not getting.
If you are reading this review now, I ask that you come back in a week or two - I am betting it gets removed like the first one.
By the way - there was two other reviews - one positive and one negative. The other negative review was removed as well.”
| | Duane Crampton
- duanecrampton(at)hotmail(dot)com , May 2007 (2007-05-31)
Time Hosted: over 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 100 out of 173 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “This host has proven to be unreliable and the support has been unresponsive and unable to help.
For at least the last seven days I have been unable to edit my domains. Several emails to tech support have proved to be a complete waste of time - slow response time, and no practical answer. One told me that there was a bug in a program that they were running for maintenance on my account.
I have tried calling tech support several times. Obviously, tech support is outsourced out of country. I have recieved no actual help here, but I have had several tell me that my problem has been escalated and someone would be getting in contact with me. Not a single person has tried to contact me.
They have a great number of features that are supposed to be available. I am sure that if they all worked it would be great and wonderful. The reality is that they are not working, and no one can seem to figure out why.
O yeah....they have already charged me in advance for these services that I am not getting.”
| | Hava - havndoug[at]cableone[dot]net , May 2007 (2007-05-29)
Time Hosted: under 1 month.
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 78 out of 182 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Absolutely do not go with this company!!!!! They are a HUGE joke!!!! I just got off the phone with them for the sixth time in two days trying to get my service set up correctly, and either everyone I talked to didn't speak English AT ALL or they were passing me on to someone else. "Call this number." "Wait for an e-mail to come with the info in it." I was promised three different e-mails, and only received one. They treat you like you're stupid when you call, instead of trying to help you out.
I wouldn't work with 1&1 again if my life depended on it. I had heard that their customer service stunk from others, but I figured I wouldn't need much help, that I could figure it out on my own. Then I ran into a snag and did need customer service, and it was NOT there. Absolutely positively stay away from this company. They aren't worth a wooden nickel.”
| | Hunter La
- tshakaworld[at]yahoo[dot]com , Nov 2006 (2006-11-27)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 86 out of 179 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1and1.com has the worst customer service of any internet related company I have ever done business with. I am ashamed that I have referred so many people to them. Their registration fees are low, but not as low as the quality of their customer service. I have been with the company for about 2 years and currently have about 44 registered domains hosted my them. I called today for the first time with a dispute. The Customer Service representative put the manager, Benjamin, on the phone. This guy was not interested in trying to resolve my complaint and nonchalantly told me to go screw myself and said he wouldn't care if I took my business elsewhere. I couldn't believe me ears, but he didn't have to tell me twice. I don't do biz with company's that don't put the customer first. This Benjamin guy must be the owner, because I cannot believe that an employee would have the guts to say that to a customer. I would not recommend any do business with this company. I wish I had read the all the negative reviews about this company that are posted across the internet prior to signing up. If I had, I would not have done business with them. Buyers beware.”
| | John - jw23_ at Hotmail dot com , Nov 2006 (2006-11-19)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 69 out of 146 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “This is the worst company I've ever dealt with, my site was down for 5 days (it's still down) and they refused to accept responsibility for it. THey claimed it was the code. Interestingly enough, today I bought service through another company, uploaded the site, and it works fine. Hmmm.
1and1, horrible customer service, site down for 5 DAYS, what more can I say. Oh yeah, one more thing, the girl on the customer service line didn't know what IIS was (I have a windows host package).”
| | harnser - harnser(at)comcast(dot)net , Nov 2006 (2006-11-13)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 353 out of 452 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “This company has many issues and the worst is when you try and move away. We found that although we followed all their instructions they failed to release the domains on transfer, then allowed them to expire without notification (going into redemption), then refused to help unless we paid them a fee and restarted another account with them.
Nice game of hostage. Buyer beware - don't trust this company with the domain registration they'll make you pay for it in every way possible.
We are formally complaining to the better business bureau - we suggest all other people who have been abused in this way do the same.
Mark”
| | Joe - Jotopia2006[at]Yahoo[dot]com , Nov 2006 (2006-11-13)
Time Hosted: 6 mo. to 1 year
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 284 out of 379 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “"You get what you pay for", and 1and1 is no exception. Control panel is difficult to use, and the customer service is GOD AWFUL (45 - 60 minute waits, and sometimes with hangups) and customer service ant technicians can't even speak ENGLISH. This summer, I moved, and thus my credit card info changed. In 9/06, 1 week after the end of my contract period, they couldn't renew me for the next 6 months (email changed also), and they locked my domain and account access (which is understandable). What really got my goat is when I went to pay the fee for the next 6 months, $29, they had already sent my account to a collection agency, and it would cost me $49 to get out of collections and have my domain turned back on. How can I be charged an additional $20 for $29 worth of service and sent to a collections agency for service I haven't received yet (you pay for service in advance)? I really hate this company. Do not do business with them!!!! I moved to HostMySite.com and am EXTREMLY pleased with the level of customer service nd professionalism that I have received.”
| | Steve Crump - scrump(at)telus(dot)net , Nov 2006 (2006-11-08)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 2.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 132 out of 231 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “High number of outages (sites, IMAP servers, MySQL database connections), but very inexpensive and plenty of features. Also poor phone support - in the event of global problems a recorded script plays and then the call is disconnected. Okay for personal use, not recommended for critical business application.”
| | Eddie Brown
- eddie_brown[at]yahoo[dot]com , Aug 2006 (2006-08-27)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 161 out of 296 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Features are Great. Software provided free is good for new users. Internet login to account and control of account and features easy to use. The one single problem is the billing department.
They have shutdown my site for issues that they were not able to discuss in detail with me. You are not allowed to talk or email billing management or supervision. The customer reps in billing refuse to let you talk with superiors. Over charges seem to be common and reps are very rude when they are caught. Despite the excellent technical ability of the other departments, billing may be a good reason to stay away, if you don't have a few hours to conduct 3-way phone calls with you, your bank and their billing department. Even my VISA representative (after 1 phone call) suggested that I find another vendor for 1AND1.com's service because of their lack of customer service and professionalism. Needless to say, 1AND1.com's billing department and I are on first name basis. They also were informed of my abliliy and desire to leave negative feedback.”
| | drh - dan at anacys dot com , Aug 2006 (2006-08-03)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 2 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 210 out of 330 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I host over 50 domains with 1&1. Overall, while access is sometimes slow, I have been happy with them.
Tonight I was working on one of my sites and started getting "Cannot find server" messages during an editing session. I shortly found out that I could not access *any* of my 1&1 accounts. After calling support I learned that they had locked my local IP address for too many FTP access attempts or something of that nature (I had not been doing anything using FTP at the time I got cut off). The tech rep told me there was nothing she could do about it other than to wait two hours for the lock to clear.
After hanging up I tried to get in through my SSH client -- only to find that blocked as well. I called back to see if I could escalate the issue -- and the tech I then spoke with did some checking and came back to say that their 2nd-level support people were not available (no 7x24 it seems!) -- and that, yes, I would still have to wait the two hours. You would think that if they were going to lock someone out (even legitimately) they would have the courtesy to send out a warning e-mail notification -- AND MAKE SURE THEY HAVE A MECHANISM IN PLACE TO UNBLOCK IMPROPERLY BLOCKED CUSTOMERS!
I cannot run my business this way. For sites where your inability to manage your accounts isn't going to make you look like an idiot in front of your customers, these guys may be ok. But I now have little choice but to start migrating my sites over to another provider.
Unbelievable.”
| | Russel - russel(at)arxys(dot)net , Jun 2006 (2006-06-21)
Time Hosted: 1 to 2 years
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 178 out of 288 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1and1 started out looking like it was going to be fine, until I actually expected to host functional pages with them. It takes over 20-seconds to load a simple 4 page flash site that was created with their tools.
Their customer support is slow and painful to work with.
Their email spam filtering is non-existing and was only about 2% accurate, I have since moved my email elsewhere and see ~95% accuracy.
I will either go back to hosting it myself (even with managing the servers, it would be less of a headache since it would work!) or find a new hosting company.”
| | Henry Simpson
- henry(at)newdawninternet(dot)com , Apr 2006 (2006-04-07)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 203 out of 342 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “I had 2 hard disk crashes, over 2 years due to their poor hardware.
If that wasn't bad enough, the support service is that bad you'll end spending all the cash you saved (because there cheap for a reason) by using them on the 0870 support number. Which diverts you all around the world, I ended up talking to people in the phillapines, on a poor line trying to figure out what had happened to my server.
As a final insult, I had a verbal agreement to cancel my contract on a certain date. When it came to issuing the final refund (cause you pay in advance) they changed the date, and refused to acknowledge the date I agreed.
I'm trying to build a good reputation for my business, which was damaged by there appaling support, after around 30 phone calls and 3 days they finally got my server running after a hard disk crash.”
| | Eddie Brown
- eddie[at]stockmanoil[dot]com , Mar 2006 (2006-03-31)
Time Hosted: 2 to 3 years
General 1and1 Web Hosting Rating: ( 1 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 209 out of 336 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “My account (Eddie Brown) is 2 years old. Last week they shutdown all of my websites for the 24 hours that they had me locked out of my account. The account was locked out by "Admin". As you may know, users are NOT allowed to speak or email "Admin" directly. I finally got my account back in service by going thru billing and tech support. "Admin" is only open during the 9 to 5 hours. I have yet to get a satisfactory answer to who and why they locked out my account. They will not pay for the downtime. I have demanded answers but have only gotten the run-around.”
| | mata hari
- matahari at women-at-work dot org , Mar 2006 (2006-03-08)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 1.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 177 out of 332 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “OK; their price is fine. But that's all. If one really needs support, he can forget it. Overall: frustrating and wasted money.”
| | Frank Whittle
- omeyas(at)ntlworld(dot)com , Mar 2006 (2006-03-07)
Time Hosted: under 1 month.
General 1and1 Web Hosting Rating: ( 0 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 180 out of 341 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “This has got to be the world's worst provider. If you are looking for support, avoid 1and1 like the plague!
Read their page, and they sound brilliant, trying to contact them is like trying to contact the dead! Nobody answers the phone, they'll just keep you on hold for ever. I've never got though yet!
E-mail, much the same, forget it! I've sent about 10 in the last week, never had a reply to any.
Unless you want to end up frustrated like me and many others, go elsewhere! 1and1 is abysmal.”
| | John - voxel(at)msn(dot)com , Sep 2005 (2005-09-07)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 2.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 398 out of 517 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Good hosting services... *horrible* cancellation process that was extremely impersonal, and unneccessarily complicated”
| | aenima666
- aenima666(at)videotron(dot)ca , Sep 2005 (2005-09-01)
Time Hosted: 1 to 3 months
General 1and1 Web Hosting Rating: ( 0.5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 186 out of 311 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “Very bad service!
Got billed for a hosting plan registered to a guy in UK when i live in Canada. They let it go, when I saw that on my credit card, I called them and they said they couldn't do anything for me. I had to send them a registered letter saying the same and to contact Visa so they could contest the transactions.
This being said, I was a previous customer of them, so is there any security breach in their database? I do believe so, same thing happened with Yahoo, but they were kind enough to cancel the transaction right away. Those transactions happened after I had actually bought from them. So it's over for Yahoo and 1&1 for me. I'll deal with my own company now, and I GOT a SSL CERTIFICATE, which they don't have.
Later,”
| | Rob Higgins
- hostmaster39[at]hotmail[dot]com , Aug 2005 (2005-08-23)
Time Hosted: 3 to 6 months
General 1and1 Web Hosting Rating: ( 5 out of 5 ) | Features:
Price:
Customer Relation:
Control Panel: | 272 out of 388 Top Web Hosting users found this review 1&1 Web Hosting to be useful!
| “1&1 rocks! I will recommend them to anyone who asks. I got 5 free domain and $600 worth of software + more features than I know what to do with.”
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