2008-07-04 | 38.103.63.16

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  Ace Host - www.acehost.com
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Customers opinions for Ace Host (www.acehost.com)
H Robbins ( hrobbins3 at gmail dot com ) at: 2008-02-27
Time Hosted: over 3 years
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Control Panel note:		66 out of 68 Web-Hosting-Top users found this review to be helpful!
They are a great hosting company I have never had a problem with them. Their customer support is quick and to the point. I'm trying to figure out where it is they are getting the bad reviews from people and the only thing I can think of is competition
J ( kashmirq(at)gmail(dot)com ) at: 2008-02-09
Time Hosted: over 3 years
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Control Panel note:		98 out of 107 Web-Hosting-Top users found this review to be helpful!
My server has been down for roughly 20 hours in the past 2 months. This exceeds Ace Host's 99% up time guarantee. After many requests via their web-based reporting feature (very cumbersome) I was told I had a credit for the down time. No one can tell me how much this credit is. I have just learned that the credit will only be applied to FUTURE invoices. So I do not get credit for the services I have already paid for, well in advance.

The mail server was down for again for a couple hours the other morning. Once again I submitted a ticket. Explaining that I was receiving mail from other accounts but not my domain. They asked for the UN/PW for the account and the email. All of them? I asked? I have several employees after all. The response was a terse one saying they had only ever asked for one UN/PW for email. No, they did not specify.

I was then accused of using Outlook and not telling them. I DO NOT use Outlook. Of course I use a mail application, remember I said I was receiving mail from other accounts?

Tech support has not only been unhelpful and unfriendly but down right rude and nasty.

I hope they correct this problem. I had been satisfied with their services for the first couple of years.
Jack ( jack(at)synerbiz dot com ) at: 2005-10-15
Time Hosted: 3 to 6 months
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Control Panel note:		177 out of 283 Web-Hosting-Top users found this review to be helpful!
I've had websites up and running on the Internet ever since Al Gore discovered the darn thing <grin>! In fact, we manage 46 websites for various clients. But I have NEVER encountered such a miserable outfit as Ace-Host! Their tech support is a disaster and their downtime is outrageous! I wouldn't recommend these clowns to an enemy.
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