Another dissatisfied client ( soarer1(at)hotmail dot com ) at: 2008-01-30
Time Hosted: over 3 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 73 out of 80 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Used cedant.com (sub of Aplus.net) and our website and emails have been down for 2 weeks now. Data on our website also lost. Support is non-existent and same responses as the posts below. Contemplating taking legal action as we have lost business for 2 weeks. Will be back to post update. Gross negligence is a crime cedant/aplus. You need to take responsibility.
|
denny ( ttidy(at)yahoo dot com ) at: 2007-12-16
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 86 out of 87 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Aplus.net hosting service is terrible, for past year, their have outage or some known network problem, they will not notify its customer!!! you find out your website was down after some hours later from your own customer...
When you call the their tech support, they will tell you they don't know anything about their outage, and telling you to go somewhere else if you are not happy about their service, their up time is terrible and non guaranteeable!!
I want to get out their service once the Holiday sesson is done! I am so fat up with them!
|
Brian ( brianswebshop2(at)aol(dot)com ) at: 2007-12-03
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 58 out of 66 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
My server has been down for 5 days now and they are still unable to provide me a date as to when it will be back up. And the sad thing is, they are still taking orders for new servers.
This is what is on their site
http://servers.aplus.net/servers_guarantee.html
and this is how they honor it:
Dear Sir or Madam,
Below is Your online chat session with Aplus.Net's representative:
2007-12-03 11:43:35: Visitor50039: status please
2007-12-03 11:43:40: jennys: hi
2007-12-03 11:43:43: jennys: let me check
2007-12-03 11:44:09: jennys: your server is still in our old data center
2007-12-03 11:44:13: jennys: there is a list of servers that we will move today but yours is not in there
2007-12-03 11:44:16: jennys: we move to the new facility first the servers using highest traffic so the bandwith can be shared better in the old data center
2007-12-03 11:44:21: jennys: you can contact us tomorrow for further information what servers will be moved
2007-12-03 11:48:27: Visitor50039: Is your company honoring your uptime guarantee, and if so why and I being sent a bill?
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:48:27: Visitor50039: http://servers.aplus.net/servers_guarantee.html
2007-12-03 11:48:27: Visitor50039:
2007-12-03 11:50:23: jennys: this is completely emergency situation
2007-12-03 11:50:29: jennys: it was a very general bandwith issue with our main ISP in the old data center with no ETA for fixing it
2007-12-03 11:50:33: jennys: that is why we were forced to move the servers to the new facility
2007-12-03 11:50:40: jennys: and in this case no we do not cover the uptime
2007-12-03 11:50:44: jennys: you can e-mail dedicatedsupport@aplus.net and request for refund because of the issue, managers will check the requests case by case
2007-12-03 11:54:46: Visitor50039: thank you for your time
Best Regards,
Aplus.Net Support Team
Brian
www.BriansDreams.com
|
Rick ( ) at: 2007-12-01
Time Hosted: 3 to 6 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 93 out of 96 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
11/30/2007 - I have been with them for 6 months, and today is the second major outage! In fact today my server has been un reachable for most of the day! As soon as its up I am moving ASAP!
They keep quite about downtime hoping no customers notice... Stay clear of them!
|
( ) at: 2007-11-30
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 83 out of 86 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I've got a high end dedicated server plan. Aplus.net is really bad. I've had four major outages with them in the past two months. I am moving my server to a new host, but didn't want to take the time over the holidays. So I stayed with them. Big mistake. 25-75% package loss for the last 3.5 hours. Its November 29th, you can imagine the money I'm losing... Their customer support is horrible, they won't notify you about outages and they won't give you updates as they repair their systems. This is the third time there has been "router" problems in the last two months. I am just miserable... 1,000's of dollars down the tubes so far. Don't be like me, get a different dedicated server host.
|
laurent martin ( lma(dot)smm(at)gmail(dot)com ) at: 2007-09-21
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 89 out of 96 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I concur with many other contributors: Stay away from Aplus.net. Don't make the mistake we did. Their support is terrible and their quality of service below par. They have been down for the past 45 min and there is no one to be reached. Even their core commercial website (www.aplus.net) has been down. Their entire infrastructure is still down as I am writing.
This a testimonial to their capacity to keep your business up and running. By now my company has lost a few thousands of dollars of orders . I am looking forward to seeing what they will be offering to compensate for their failing. Reading the other posts i am not to hopeful. By the way, I also had charge issues. A couple month ago, they debited us twice.
I am taking my business elsewhere as soon as my IT team has the bandwidth to migrate our servers.
|
( ) at: 2007-08-08
Time Hosted: under 1 month.
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 75 out of 77 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Endless problems with their suport. Stay away from them! I had to file a claim with the BBB and do a charge back to get my money back from them. They didn't offer the services that they claimed on their website. When I asked about them, they told me that if I had searched the Knowledge Base, I would have seen that they defined the services differently than most. Bait and switch all the way.
|
Odenplan ( franson at hotmail(dot)com ) at: 2007-05-29
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 73 out of 180 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
We had a dedicated server by them for 6 months.
They charge your credit card for services you don't order.
The last week it has had 12 hours downtime on the network itself. 4 + 4 + 4 = 12 hours. The server has been fine, but their network sucks.
The support has no clue about when and how they will fix their serious quality problem.
They claim a 99.99% uptime. They don't live up to that. Aplus.net is a fake. Just avoid them.
|
Matt D ( mattd(at)htd(dot)net ) at: 2007-04-16
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 85 out of 184 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I purchased a dedicated server from them and though I may have had a few problems they are very responsive and much better than any other company I have hosted with. I currently have just under 10 domains that I mange on my server with ease. The control panel/server administration software I use with it is Plesk which is by far the best I have ever used before. There are no hidden costs all costs are associated to what I have purchased and agreed to. If I do have a dispute about my bill they take it very seriously. Customer service here is outstanding and by far better than I would expect this type of company to have.
|
( ) at: 2007-04-09
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 97 out of 166 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Definitely do not use this company. I thought I had researched this company, but obviously not enough. I am having the same problems as the other reviewers. Hidden charges galore.
|
Mark ( marklinford(at)bigfoot dot com ) at: 2007-02-26
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 93 out of 195 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Stay away from this company at all costs. I used to host with Aplus.net. I chose to change hosting companies. I cancelled with Aplus.net and then they still went ahead and charged me for another year's worth of hosting even though I had cancelled and my site was being hosted with someone else. They would not refund my money even though they were clearly in the wrong. These people are rip-offs! Do not use this company.
|
Bra ( bradford(at)vosupply(dot)com ) at: 2006-11-02
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 384 out of 517 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
After I cancelled they sold my contact email address to spammers. Just another reason not to host with Aplus.net. See my email record for that email address that was only ever used for contact with them http://www.vosupply.com/aplusnet.gif
|
mark ( maark_75(at)yahoo(dot)com ) at: 2006-06-12
Time Hosted: under 1 month.
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 394 out of 534 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
AVOID! They couldn't solve a simple technical issue, so my website was useless. I cancelled the services using their online cancellation form, but they kept billing me. When I asked for refund, they lied that they never got my cancellation.
|
Jataun ( msellis100 at yahoo(dot)com ) at: 2006-04-03
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 385 out of 515 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
This company has many hidden charges. I paid for services for the entire year when purchasing my plan. After that I recieved billing on my account (direct debit) every two weeks. I called to fix this several times during which their overseas customer service changed my plan and added another bill? My services were not working and I called in to have everything removed that I did was not included in the year plan once again. Most of my domains and services were not working and were paid for so I no longer wanted the service. They then charged me 80 and said dont pay till August. I recieved two bills a few months later for another 80$. At this point nothing was still working. I have paid for the domain for the year and they have taken it down months ago and want more money. I have never been able to get a decent call with them. None of them are in the US and they dont have good command of the English language. Dont do it !
|
