david t ( zerocredibility at hotmail(dot)com ) at: 2008-03-12
Time Hosted: 2 to 3 years
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Control Panel note: | 72 out of 78 Web-Hosting-Top users found this review to be helpful!
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I am reasonably happy with Bluehost. I have several accounts and domains with them.
Customer service is good - they answer at least and you can get to speak to someone. May not be able to help though.
The email seems to be unreachable sometimes - very frustrating, maybe they do software upgrades/maintenance in the middle of the night - which is the middle of my day!
Facilities and tools with Control Panel are good.
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Jennifer ( jojojovich(at)yahoo(dot)com ) at: 2008-02-16
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 90 out of 95 Web-Hosting-Top users found this review to be helpful!
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I've needed to call in multiple times to be able to sign in just to upload things. Sometimes the via-the-cpanel sign in will work, sometimes it won't work, and calling in gets several different answers and I've had it happen where they end up saying they don't know. I've talked to others who've had the same sign-in trouble so it's not just me.
It's hard for me to get past not being able to sign in easily... so unfortunately I need to hunt for a different host I hate to say it; I hate the hassle of moving!
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Crazy Penguin ( ) at: 2008-01-16
Time Hosted: 2 to 3 years
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Control Panel note: | 90 out of 97 Web-Hosting-Top users found this review to be helpful!
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I had nothing but problems with Bluehost. Excessive downtime, email doesn't work, and you can't even run programs like Wordpress or phpBB forum without gettng cpu overload errors shutting down your site for five minutes each time it happens. Bluehost crams way too many accounts on one server. Webpages load very sssllllooooowwwwwwww.
Out of the 20+ hostng companies I have used, Bluehost is the very worst one. Bluehost isn't just terrible, they are extremely terrible. Avoid Bluehost at all costs.
Read more here: http://www.inetintegrity.com
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Tran Spospec ( transpo_spec at lycos dot com ) at: 2007-11-24
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 75 out of 82 Web-Hosting-Top users found this review to be helpful!
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First of all, there is no such thing as a "perfect" web hosting provider. However, Blue Host comes very close to perfection.
I have used about 7 others in the past 5 years, and none compares in overall performance, quality and satisfaction. My previous was iPowerweb, which is also good, but not quite as good as Blue Host.
Currently I am hosting 3 domains with Blue Host, and I recommend them very highly to others I know who are searching for a reliable provider.
Their customer support team is about the most pleasant and informed as can be expected. I've only had one problem, and they were quick to respond and help me resolve the issue. There has never been any unreasonable downtime experiences.
In summary, Blue Host is a top notch company, with just about everything you could hope to find for both personal and business websites.
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Blake ( blakis08 at gmail dot com ) at: 2007-11-06
Time Hosted: 1 to 3 months
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Control Panel note: | 63 out of 74 Web-Hosting-Top users found this review to be helpful!
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BlueHost is simply a great host.
I didn't know what to expect when I bought my hosting account (with my free domain!) until less then 2 hours later when my domain was already up.
I guess I am use to NameServer changes taking forever, at least with my last domain that was. BlueHost is a very easy host to use and their features are just as abundant as anyone elses.
Thanks Blue!
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Jullian ( jullianawesome at yahoo dot com ) at: 2007-10-01
Time Hosted: 3 to 6 months
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Control Panel note: | 86 out of 96 Web-Hosting-Top users found this review to be helpful!
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I still do not know why does this bluehost ,
it is the first time to deal with a professional place that uses luck in their business, it is i needed to change something called cname for one of my domain names ad during my conversation with one of the cs agents he mentioned it will take only 2 hours the i tried to change the cname of another subdomain and the reply again was it will take from 24-72 hours and when i told the new cs agent, how is this last time it took only 2 hours he replied may b last time it was luck that it was done only in 2 hours
i cant imagine that a big hosting company works with cs fortune tellers who are aware that the task will be made in 2 hours then the prophecy comes true because of the luck of the user it is really new concept in dealing with e business everyone should put it in his consideration, how much am i lucky to know how much profit he will gain
Shame on bluehost
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John Quinlan ( john(at)ukoverload(dot)com ) at: 2007-05-31
Time Hosted: over 3 years
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Control Panel note: | 98 out of 161 Web-Hosting-Top users found this review to be helpful!
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I have been using Bluehost for over three years and have only ever had one problem when one of their servers blew up, all of my data was migated to another within 8 hours.
I have no problem recommending them to my clients and have had not one complaint from them either.
PS I do not work for them or have any relationship with them at all other than being a customer. When I saw this site I felt compelled to write this glowing report as the other tossers out there such as ipowerweb etc are so terrible that when a company does something well, I feel that it ought to be recognised.
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Manuel ( dev at classof63(dot)org ) at: 2007-02-13
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 115 out of 174 Web-Hosting-Top users found this review to be helpful!
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Simply the best. After having tried with two duds and found this amazing hosting company. Absolutely no complains. Unbelievable customer support. Courteous and fast, even at 2:00AM. Lots of space for low $$. How can they do it? You will feel right at home 10 minutes after you subscribe when their first e-mail arrive.
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Chris ( chris(at)webnog dot ca ) at: 2007-01-25
Time Hosted: 1 to 2 years
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Control Panel note: | 248 out of 322 Web-Hosting-Top users found this review to be helpful!
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Bluehost has much to offer at a really good price but be prepared for alot of downtime, short episodes but frequent. Also, I had a bad experience where the sites I host with Bluehost became completely unavailable. When I called their support team, they told me that my ISP blocked their IP. WHAT THE ?!#% At this point all of my clients' sites were down and my company also. I had to call my ISP and hold forever on the phone and it took hours before I could resolve the issue. Now, although this problem was not directly Bluehost's fault, after 2 hours, I am still waiting for this problem to be resolved while other companies I host with are uneffected. Is all this headache worth the great deal?
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Shikar ( jc at web-succes dot com ) at: 2007-01-22
Time Hosted: 3 to 6 months
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Control Panel note: | 83 out of 181 Web-Hosting-Top users found this review to be helpful!
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Bluehost used to be good. Good price and quality. But it looks like now we (the customers) are the victim of their succes. They are not able to handle all the new customers and now the uptime is terrible. Every day I experience that my sites are unavailable for some time. And all the tickets I send in do not help. They just reply that all seems to be ok now. Since the reply takes a few days, most of the time I get the reply my site is up again but the uptime is more like 70-80% than the 99.9% they claim to deliver. So I am looking for a better service provider.
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ssddrr ( scott dot droege(at)gmail dot com ) at: 2006-12-17
Time Hosted: under 1 month.
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Control Panel note: | 91 out of 187 Web-Hosting-Top users found this review to be helpful!
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This review is as a new Bluehost customer. I've had trouble uploading my website which is to be expected when changing host companies. The problem, though, is that I've had six email exchanges and two phone calls with BlueHost's tech support and each tech support person gives me a totally different reason and solution for the problem. It looks like the problem is finally solved after the eight contact.
I changed to Bluehost from Dreamhost because it was less expensive, but with Dreamhost tech support was right on target the first time I had a problem rather than the eight time. Kind of wish I'd stayed with Dreamhost even though it's more expensive.
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Christina Arasmo ( carasmo at gmail dot com ) at: 2006-10-28
Time Hosted: 3 to 6 months
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Control Panel note: | 179 out of 296 Web-Hosting-Top users found this review to be helpful!
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This is the very best host there is. Period.
The service is awesome, the array of features is astounding, the price is low. Wow!
They host Ruby on Rails!!!!
6 add ons for free! Amazing!
They tech guys are US based. 24/7 phone support. Ticket system is organized. Man o man!
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Adam ( Adam(at)IHateBlueHost(dot)com ) at: 2006-10-05
Time Hosted: under 1 month.
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Control Panel note: | 206 out of 365 Web-Hosting-Top users found this review to be helpful!
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Bluehost is a scam and a fraud...
Boy do I have a nightmare story to tell you, a couple of months ago I was looking for website builder to build a website dedicated to my family I and stumbled upon one called bluevoda, it was a free download, so I naturally took advantage of the offer. Over the course of the next few weeks I proceeded to build my website with this bluevoda and I eventually got pretty good at it. Then I discovered to my novice surprise that I needed something called web hosting. I went to Google and typed in bluevoda and very pleasantly the first thing that came up was a advertisement that said bluevoda web hosting by a company called bluehost, I then proceeded t go to the bluehost site to purchase my web hosting. (this is the very first time I ever purchased anything on the internet. I am 77 years old with 8 grand kids and 14 great grand kids one leg, I left the other leg in Korea during the war. But that is whole different story).
Anyway, I got my welcome letter from bluehost with all the access codes and tried to publish my website, it did not work, I contacted bluehost customer support and told them this, they said that I was doing it wrong and maybe publishing with bluevoda was bit difficult and I should switch to another website builder they offer.
I thought o myself, how difficult can publishing be? The hard part was learning to use the software and building the dam website, on the bluevoda website said one click publishing. I told the customer support guy this and he kept saying and insisting that they had bluevoda for advance users and I should switch to there other website builder. I kept telling him that I was 77 years old and I did not want to waste 4 weeks of work for nothing. I insisted that he helped me publish and he kept telling me to switch to there other website builder.
This is where the alarm bells went off in my head.
So I got my son the lawyer involved who is very internet savvy and much smarter than me and quickly learned that.
1) Bluehost does not own bluevoda.
2) Bluehost does not support bluevoda.
3) Bluehost engages in false adverting on Google to trick you into thinking they own Bluevoda.
4) Bluevoda is owned by a company called Vodahost.
5) Bluevoda only works with VodaHost.
Bluehost is using false advertising old bait and switch tactic to trick suckers like me into thinking they own bluevoda, when in fact they have no relationship with bluevoda and they are scamming and conning people because bluevoda and bluehost both have the word blue in there name, Why does bluehost advertise “bluevoda webs hosting”? because they are scammers that’s why…I contacted owners of bluevoda a company called Vodahost and told them my lovely story and they gave me a years web hosting for free and a free domain name, I spoke to a very nice gentlemen called Brad and he said bluehost does this all the time. They trick old people in to thinking they own bluevoda when in reality they don’t own squat.
Bluehost you did give me my money back immediately upon request but you took my dignity.
Thank you a Brad and Vodahost for giving me back my dignity.
Semper Fi
PS. bluehost you humiliated an old man marine who in his final days wanted to leave something for his family. I will post this all over the internet, the wall of the Veterans Association and take a copy of it to my grave. I will not forgive you.
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Simon ( ) at: 2006-08-29
Time Hosted: 3 to 6 months
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Control Panel note: | 196 out of 314 Web-Hosting-Top users found this review to be helpful!
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Bluehost has had numerous issues with there servers/boxes having too many accounts. This causes overload of processes which effects emails, speed, and all control panel usages. Their tools such as SSH is good and all other tools are standard. But if they could figure out a way to lessen the amount of account to one box, this would put there hosting service at the top.
Everyday their servers are overloading during peak hours. The community is starting to be aware of this issue but no action has been put into effect to remedy this by Bluehost.com. I give them a 2 rather than a 1 only because they offer SSH.
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andrew ( bbrevolt(at)yahoo dot com ) at: 2006-08-23
Time Hosted: 1 to 3 months
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Control Panel note: | 174 out of 313 Web-Hosting-Top users found this review to be helpful!
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Long Story Short: Bluehost sucks.
As you can tell from the chat transcript I was trying to be as nice as possible for 2 reasons. I wanted a full refund, and the guy is just a peon in the company.
Richie: Welcome to our real-time support area, my name is Richie, how can I help you today?
andrew: Hi Richie, I need to cancel my account and get a refund. I should be entitled to a full refund seeing as how I did not recieve the service advertised as 99.9% uptime, my domain is ********.
andrew: Unfortunately it was much much lower than that. I’ve had serious downtime these past 2 and a half months and it just isn’t acceptable.
Richie: i apologize for that. If your account is under 30 days then we do offer a full refund… after 30 days is a prorated refund
andrew: What about the 99.9% uptime guarantee as advertised here:
andrew: http://helpdesk.bluehost.com/kb/index.php?x=&mod_id=2&root=15&id=234
andrew: I have been down for probably in the 40-50 hours since joining 2 months ago. You guaranteed only about 8 hours a year.
andrew: That is a serious violation of the contract I entered.
andrew: I am hoping we can resolve and give me my refund fully as good customer service so as not to sour this any more.
Richie: Unfortunately you do not qualify for a full refund, I apologize… I would be happy to cancel your account and give you a prorated refund of $63.44
andrew: Please explain why I do not qualify based on the 99.9% uptime guarantee, it is right there in black and white on your help pages.
andrew: Is it just a blatant lie that will force me to file complaints with the BBB and such.
Richie: We do not offer a SLA (Service level agreement) where you would qualify for a full refund or credit
Richie: I’m sorry.
andrew: So how can you have a guarantee if it is not guaranteed?
Richie: If you read the Terms of Service it makes that fact abundantly clear.
andrew: Bluehost has been in violation of the 99.9% uptime guarantee every month since I joined.
Richie: again, I apologize, and I can understand why you would want to cancel, however you only qualify for a refund of $63.44
andrew: Richie, can you honestly tell me that you would be happy if a company offered you a guarantee and didn’t follow through, then would not make good on it.
Richie: I understand your frustration, however, $63.44 is the amount you would get if you canceled your account today. I truly am sorry.
andrew: I was charged $95.40 for this. And $63.44 is just unacceptable based on the service I have recieved. You are customer service oriented and your company does wish to make good with their customers yes?
Richie: I am sorry that it is unnacceptable for you, I truly am, however, it is what you would receive at this time, and unfortunately this is something that is non-negotiable
andrew: Richie, could you please explain to me what the 99.9% uptime guarantee means if not that I will get 99.9% or you will refund me.
Richie: we guarantee 99.9% or you can cancel your account and recieve a prorated refund
Richie: or if you cancel within 30 days you can receive a full refund for web hosting
andrew: But that was guaranteed elsewhere in the fact that I never entered into a binding contract with you to begin with.
Richie: If you read out TOS you would know that we do not offer any additional compensation above the prorated refund if the uptime is not met
andrew: So your telling me that you won’t show me the great customer service of giving me a full refund(minus the domain of course), instead, you wish to sour me forever to bluehost, forcing me to tell everyone I know and meet not to use you in real life and the internet, resulting in alot of negative publicity for bluehost over, what $25.
andrew: I strongly urge you to check with your manager before deciding this.
Richie: I have. The prorated refund does stand, I am sorry.
Richie: I can take care of it for you now, I only need you to verify the last 4 digits of the CC on the account.
andrew: Very well, that’s the beauty of it I suppose. Not your fault, but Bluehost. I’m sorry you have to work for such a company. I will unfortunately have to initiate a chargeback for the full amount, and post my experience to blogs all over the internet, and tell all my friends and acquaintances to steer clear of bluehost, all over $25. It’s sad really that a company would choose that.
andrew: It’s too bad it will cost bluehost so much more than it will cost me.
Richie: because of the planned chargeback, before we can delete the account you will need to speak with our billing department. They will need to confirm the chargeback before the account is deleted
Richie: our Billing department is here during standard business hours, M-F 9am-5pm (MST)
Richie: you can call 1-888-401-HOST to speak with the billing department
andrew: Is there an e-mail address I should e-mail them at at.
andrew: Or is it live chat.
Richie: You can call, and speak with a billing representative
andrew: No, I don’t believe I will be calling. Not worth the effort to talk to them, this was draining enough. :) Is there an e-mail address?
Richie: billing@bluehost.com
Richie: I am sorry it has been so draining for you…
andrew: It’s ok Richie, not your fault. I did make sure I saved the chat script as we talked so as to post it elsewhere on the internet. Anyway, I honestly wish you have a good night. Like I said, I know companies have policies and all, not the fault of the employee if he does as he’s told.
Richie: Well, I thank you for your understanding
andrew: Good Night! And hey you got paid for 35 minutes without having to work too hard. ;)
Richie: I wish, I get to take phone calls during this time as well. Busy night. Have a good night! :)
andrew: hahaha bye.
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After posting the above transcript to the CEO's blog he replied:
No where does it say we will give you a full refund, and you most CERTAINLY were not down anywhere near 40 hours. Give me a break! Take your $$$ and go find a different host.
We never say anywhere we will give you your money back after 30 days, so for you to expect that is assinine.
Thanks,
Matt Heaton / Bluehost.com
My reply back:
Check your facts Matt, a few days ago I was on box 126 which was down for over over 26 hours! Unacceptable! I did take my money elsewhere, to lunarpages!
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angry website owner ( ) at: 2006-08-15
Time Hosted: 1 to 3 months
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Control Panel note: | 194 out of 328 Web-Hosting-Top users found this review to be helpful!
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31 hours of down time for 865 websites, including mine on august 14-15th 2006. After multiple calls, emails, and posts on their forums (which they deleted, but I took screen shots of all my posts) They finally get the site back up. They advertise 99.9% uptime, but cannot offer it. The customer service was horrible, and I wish I never transfered my hosting to them. Needless to say, I switched and I am just waiting on the nameserver transfer to be completed. Customer service left a nice note saying "if your not happy with the service, leave." Customer service? they advertice "dependable service" and "bluehost specializes in customer
satisfaction"
Um, i'm NOT satisfied at ALL. I read great reviews and that's why I switched, now I'm moving AWAY from bad bluehost.
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john smith ( tinaa171 at yahoo(dot)com ) at: 2006-07-15
Time Hosted: 2 to 3 years
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Control Panel note: | 174 out of 317 Web-Hosting-Top users found this review to be helpful!
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too much issues..
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sondra jordan ( sondrajor at comcast dot net ) at: 2006-04-23
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 192 out of 322 Web-Hosting-Top users found this review to be helpful!
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One of the problems I have with Blue Host is although they don't offer web design services, they still provide names of staff in their company who purport to be web designers - which ofcourse they're not. Or atleast the one i had experience with does not. He was totally clueless about the basics of web design and wasted my money and time for all of four weeks. I say that goes to the responsibility of Blue Host. Since they provide the names, they should take some liability for the results.
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Ian Bamforth ( ian dot bamforth at baesystems dot com ) at: 2005-08-05
Time Hosted: 1 to 3 months
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Control Panel note: | 173 out of 309 Web-Hosting-Top users found this review to be helpful!
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Bluehost provide a fairly good package - providing almost everything you need at a very reasonable price. BE VERY CAREFUL if you wanted spam filtering though - although they provide Spamassassin, they don't let you use sa-learn, so you can't really use it at all.
If you like thousands of spam emails, or don't intend using email at all, Bluehost may be right for you. They have an excellent selection of pre-installed tools for you, masses of disk-space, and the reliability has been good so far.
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