wolves ( norontguy(at)hotmail dot com ) at: 2008-01-24
Time Hosted: under 1 month.
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Control Panel note: | 70 out of 72 Web-Hosting-Top users found this review to be helpful!
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i once managed sudbury hockey dot com. it was down for 5 months. lucky at times if it worked at all.
no support, no car for what they do or concen for customers.
stay way clear.
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Ryan ( ouro_19 at yahoo(dot)com ) at: 2007-08-27
Time Hosted: 1 to 2 years
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Control Panel note: | 60 out of 68 Web-Hosting-Top users found this review to be helpful!
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They are the worst hosts I've ever used. The price is okay but not for the service provided.
They started out great but "upgraded" and got rid of CPanel (and lost all my site and data) and now they are crap. Cust. service is awful. They NEVER answer the phone and emails take days to answer and they rarely give the right answer. You can't create sub domains. You can have 50 databases but can only manage three of them via the web management tool. You have to email them for the other 47. And that takes days. They don't have a good CMS. Overall, they are crap. Stay far, far away.
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Mark ( admin(at)sudburyhockey(dot)com ) at: 2007-08-20
Time Hosted: over 3 years
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Control Panel note: | 85 out of 90 Web-Hosting-Top users found this review to be helpful!
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We have had our vBulletin forum here.
No downtime in over 3 years.
Way to go Dot Canada.
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Dave ( contact at kingchristianacademy dot com ) at: 2007-08-20
Time Hosted: 2 to 3 years
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Control Panel note: | 83 out of 89 Web-Hosting-Top users found this review to be helpful!
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These guys are the best hosts ever - I have never had a problem in 3 years. Good price. Good service. Great features.
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Cam ( cotboy(at)cotboy(dot)ca ) at: 2007-06-09
Time Hosted: 2 to 3 years
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Control Panel note: | 91 out of 166 Web-Hosting-Top users found this review to be helpful!
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At a first look, dotCanada looked great, and they were for about my first 10 months. Then I decided to go over to their Costco plan, since it was the same price, but with better features, and still was ok for a bit.
dotCanada then decided to fuck over all Costco members. They took away the real support desk for Costco users, and added a crappy phone service and an even more crappy e-mail support tool.
They also took away cPanel and added a control panel they made themselves. It was the shittiest thing I have ever used.
Now, I can get over those two. But they went too far when they took away sub-domains.
Now, I could go on, but it hurts too much to think about them.
Sticking your dick in an oven is more enjoyable than using their services.
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Satvinder ( admin at labana(dot)org ) at: 2006-12-06
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 93 out of 153 Web-Hosting-Top users found this review to be helpful!
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This host is a boat load of trouble. They lost my data in one of their moves. They conveniently switched the CPanel to some home grown patchwork and called it an improvement. I did make the mistake of full year payment. Living it now.
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Christian ( christian(at)endurancenutrition(dot)ca ) at: 2006-12-05
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 65 out of 124 Web-Hosting-Top users found this review to be helpful!
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Very poor customer service. Avoid them. Pay more but don't use their service.
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tsweimer ( iweimer at telus dot net ) at: 2006-11-15
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 104 out of 188 Web-Hosting-Top users found this review to be helpful!
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Absolute crap. I have no idea why these guys are still in business or even why they are affiliated with Costco. Pure crap service. I would trust the postman before I trust these guys.
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Hakuna Matata ( eyobarefraine(at)yahoo dot com ) at: 2006-08-31
Time Hosted: 2 to 3 years
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Control Panel note: | 266 out of 420 Web-Hosting-Top users found this review to be helpful!
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I am so mad, angry and ....and ....%$%^&(*& ..better leave at that.
All I want to say is... think twice before you go with these guys.
Avoid them at all cost. Believe me you will thank me you did.
I have had nothing but headache with these people.
their server up time is worse than anything I have ever seen.
I lost all of my clients and I have them to thank for it.
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ROBERT ( TIMEPIECE at COGECO(dot)CA ) at: 2006-08-05
Time Hosted: 2 to 3 years
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Control Panel note: | 188 out of 300 Web-Hosting-Top users found this review to be helpful!
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For running a business online expect to loose money with dotcanada.com. Nothing but problems from day 1. Make sure you back up your site and data. Expect lots of downtime and loss of email.
Their online support is terrible too.
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ron howard ( ron(at)arkfalls dot com ) at: 2006-07-12
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 183 out of 319 Web-Hosting-Top users found this review to be helpful!
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Sorry to hear about your losses... i can certainly relate.... they lost my data last year ! On the plus side, I found another great canadian web hosting company at blacksun.ca . They have a really friendly team there (no down time yet...) and they recently upgraded their disk space offerings which is nice to see.
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esbee ( bagchee at canada dot com ) at: 2006-06-20
Time Hosted: 2 to 3 years
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Control Panel note: | 376 out of 519 Web-Hosting-Top users found this review to be helpful!
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i agree completely with all the posters so far. they have been down for day--once upto a whole week. they have lost valuable emails when claimimg to be restoring service. now they have fiddled with the server that jpegs cannot be loaded, nor watermarks placed on images. i am a photographer, and all my contact is by the website!
AS FAR AS I AM CONCERNED, THEY HAV E BEEN A COMPLETE DISASTER FOR ME--MUCH AS I HATE TO BADMOUTH A FELLOW CANADIAN BUSINESS.
NO WAY TO REACH THEM FOR SUPPORT. TODAY I CANNOT EVEN LOGON TO THEIR SUPPORT SITE. ASKED FOR MY PASSWORD TO BE EMAILED (AN AUTOMATED SERVICE), AND WHAT CAME BACK WAS WHAT I KNEW IT TO BE--=AND IT DOES NOT WORK!!!
AVOID THEM AS THE PLAGUE.
LOSER BUSINESS-WITH LOSER ATTITUIDE.
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( joana_jakes(at)hotmail dot com ) at: 2006-06-11
Time Hosted: 1 to 2 years
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Control Panel note: | 340 out of 469 Web-Hosting-Top users found this review to be helpful!
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I'm having the same problem right now as the previous persons complaint. Begining of February 2006 they switched servers and I had night mare problems with that. Then two weeks ago they had a problem with the diefenbaker server and all my database was gone for like a week meaning my site was down for that whole time. The only thing I got from them is "sorry for any inconvenience this may have caused". They use that line every time there is a problem. Now all my aw stats are gone and all my emails. All my client emails...my whole business runs on emails and they are telling me that the most recent back up they have is only of the emails I received yesterday. It seems like they did the backup after they realized they lost all the other emails before that.
Their response time sucks. Most of my tickets have been discardet so I can't even tell when all the other problems occured! My site has been down at least a couple times each month since I signed up with them. I'm planning to change providers.
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Dave Smith ( dave(at)eaglesnestbedandbreakfast(dot)ca ) at: 2006-05-08
Time Hosted: 1 to 2 years
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Control Panel note: | 415 out of 563 Web-Hosting-Top users found this review to be helpful!
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the support service is very poor and the information on there web site is very unclear on how to implement different features. Trouble tickets are written off without actually fixing the problem.
dot.canada/costco
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I am getting frustrated ( hak(at)gmail(dot)com ) at: 2006-04-13
Time Hosted: 2 to 3 years
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Control Panel note: | 284 out of 419 Web-Hosting-Top users found this review to be helpful!
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I went with them - well I wanted to help the local industry and also the price was better than most. But really they have to do something about their crapy support as soon as possible or else I am taking my business to good ol' Yahoo!
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PD ( inkpen29(at)hotmail dot com ) at: 2006-04-05
Time Hosted: 1 to 2 years
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Control Panel note: | 402 out of 538 Web-Hosting-Top users found this review to be helpful!
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While the service appeared decent, and had a nice price (about $12 Canadian per month), they utterly blew it for service and support.
When the crap hit the fan, they failed. Our site was hosted on a server in their system called Tupper. After we had been with them since October of 2004, in Feb 2006 they decided to move our site to another server within their network (called Bennet). The transition was a nightmare.
They lost all our staff Email (over 60 people), all our web site stats, and I had to chase them for WEEKS to get any effort out of them to correct the problem. Ultimately it was never fixed appropriately. We never got an apology. We never were offered anything in reparation for this massive mistake on their part.
In fact., I had to threaten them with filing complaints with provincial and federal business authorities before they even took any effort to respond to our problems. Never ever use these people - because when you need them, they won't be there.
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