Brian Ferry ( brian_ferry(at)hotmail dot com ) at: 2007-07-05
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 85 out of 87 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
This is the absolute worst Registar in the history of man. My initial thought was “Great! A US company that can act as a Registar for UK domains. How perfect can it get?” Boy, was I wrong. They use a third party to resister international domains. www.register.it is an Italian company that I had to contact because Dotster was unable to make changes to my account. After contacting them, they told me Dotster could access the domain through their interface. Dotster said they couldn’t. This company cannot make a simple account change without a 4 hour hold time. The Dotster / Register.it fight lasted awhile with me trapped in the middle. I worked with them patiently for 4 weeks trying to get our names servers changed. Then another 2 weeks to get the TAG changed when they failed. Neither change was ever made. I finally had to get www.nominet.org.uk to make the change at the cost of 11 pounds. Avoid this company like the plague.
|
Chris S ( chris at getcrunhcy dot com ) at: 2007-06-12
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 94 out of 201 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Absolutely horrid. While they offer great bang for the buck, the service is very erratic and unreliable. You can expect do be double- and triple- billed for services. They will routinely cancel your count claiming that you haven't paid for something that you have paid for. It can take weeks to resolve the issue which always turns out to be their fault... you just need to accept the fact that your sites will be down for weeks at a time.
Yesterday, all of my sites went *poof*. They're all gone... all the databases, the php and html, the logs, everything. And not a single person at Dotster can figure out why or how to help me. The best they've been able to do is suggest that I haven't paid. Utterly useless morons.
|
Dr Heinz Ohmen ( Soretha10 at aol(dot)com ) at: 2007-02-25
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 82 out of 177 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I just transferred all my domain names from dotster so they are really lousy.
1) No 1 800 number
2) WeB chat does not work at all tried it more than 50 times
3) Got always the same automatically generated mails and no response to my question
4) Lost many clients
|
Matt ( ) at: 2006-11-14
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 250 out of 340 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Honestly, if you spend 15 minutes on Google looking for dirt on ANY hosting company you're going to be able to put together a good size list of links to negative feedback.
I've had my sites hosted with Dotster (and my domain names registered through them) for quite a while, and I've never had any problem. Right when I first bought my hosting package I had a problem getting started, but their customer service people were super helpful and got the problem solved within probably 10 minutes of my phone call. They've been great for me.
|
Bruce A. Berman ( BruceA dot Berman(at)CAMPO-VISTA dot COM ) at: 2006-09-21
Time Hosted: 3 to 6 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 170 out of 319 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I had a positive impression of MYDOMAIN.com until the weekly showdowns, when nothing worked anymore and people told me that my website
is down (per phone, because they email they sent disappeared as well).
And it is getting progressively worse with the service interruptions.
fyi. The recent email no-go **NOT only forwarding, but also delivering to** lasted 3 weeks.
|
John ( dotster at sucks(dot)com ) at: 2006-09-08
Time Hosted: 1 to 3 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 407 out of 543 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Awful service. They are clueless and rude, a dangerous combination in a hosting company.
|
Sam G. ( sammyg at gmail dot net ) at: 2006-09-02
Time Hosted: 1 to 3 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 184 out of 313 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Unreliable, unfriendly customer support, and email forwarding is currently down again 8 DAYS(and counting!) because - this time - Comcast blocked their servers for good. See also http://www.dslreports.com/forum/remark,16788869 on this subject. Apparently Dotster/Mydomain.com is renown for relaying SPAM all over the Internet.
Definitely TWO THUMBS DOWN for this provider!
|
Tara Maines ( tmaines at comcast dot net ) at: 2006-08-30
Time Hosted: 3 to 6 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 167 out of 321 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Horrible, Horrible, Horrible - especially on the weekends, when nobody works there. Don't wait until their next major disaster before you switch, because once they are down again, you can't.
|
Peter ( newcastle_city_hall at yahoo dot com ) at: 2006-08-29
Time Hosted: 1 to 3 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 379 out of 532 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
EMAIL FORWARDING HAS BEEN DOWN AGAIN FOR THE PAST 5 DAYS
Their solution to this problem?
They (seriously) pitch you to purchase POP3 email addresses from them:
(except internal document #1037, Aug. 25, 2006)
> Dear E-mail Forwarding Customers,
>
> At this time, our e-mail forwarding mail servers have been blocked by
> Comcast. We are continuing to work with Comcast to resolve this problem
> and have not received a response from them on when they will be
> whitelising our Mail Server IP addresses. We appreciate your patience
> while we work with Comcast for a quick resolution.
>
> During the time that our IP address is blocked, we suggest that you
> either change the destination address of where your e-mail is forwarded
> to from a Comcast address OR purchase an E-mail only package that allows
> you to create mailboxes using your domain rather than forwarding mail
> to another e-mail address.
>
> Once again, we are truly sorry for the inconvenience and appreciate
> your patience while we work through this issue with Comcast.
>
> Hosting Customer Care
What a bunch of loosers......
|
Peter Hofmann ( the(dot)hoffmanns(at)hotmail(dot)com ) at: 2006-08-28
Time Hosted: 2 to 3 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 289 out of 423 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I totally agree with the previous post(s).
Regarding Dotsters legal battles:
It is funny that the previous review mentions Verisign - Their CEO was also just charged with security Fraud (see http://www.circleid.com/posts/verisign_director_charged_with_securities_fraud/)
I would like to see justice served with Dotster as well.
Secondly, don't assume that if you do not hear about any problems from them, that there aren't any most of the time. As already mentioned here they don't have a system status page, they do not inform customers about outages, system upgrades etc. and most of the time an upgrade means 24-72 hours downtime because they have no clue what they are doing. Most of the time YOU have to tell THEM about their software bugs, downtimes, that they are blacklisted again etc. - how about that?
It is very true that it is not unusual that they leave you without email sometimes for days, sometimes even for weeks(!) - without explanation or help. And don't think that email sent to you in this period is being deferred - it goes straight to the NULL device. Once you are effected by one of their mishaps, you are _completely_ on your own. If you are lucky(!) they let(!) you transfer your domain away.
Another point is that they desperately try to look _VERY_BIG_, even calling themselves "one of the biggest registrars", but in fact they are actually only a Monday - Friday, 6am - 6pm (home business?) operation and have a measly 1.855% market share according to ICANN (even GO DADDY has 17.723%!)
Furthermore, it is also true that they HIDE and PLAY DEAD whenever they can get away with it, e.g. media inquiries etc., especially if there is a serious problem. I bet, they would like to stay mute in the courtroom as well - if they could. :-)
Anyway, before making a BIG mistake check out the following links I found in about 15 minutes (google) research:
reviews, opinions etc.:
-----------------------
http://www.amazon.com/exec/obidos/tg/detail/-/B00006DUDY/103-3886092-2351033?v=glance
http://www.dnforum.com/thread145006.html
http://www.aota.net/forums/showthread.php?s=72efe2f0914777109d265e6d80ded038&t=18615
http://www.boingboing.net/2004/08/12/how_dotster_cost_me_.html
http://groups.google.ca/group/alt.domain-names.registries/browse_thread/thread/13c11b829866be30/01a437602bedc9d5
http://indiboi.com/history/2003/12/09/2887243
http://simos.info/blog/archives/521
http://www.truerwords.net/fullThread$msgNum=4492
Federal charges articles:
-------------------------
http://news.com.com/Dotster+named+in+massive+cybersquatting+suit/2100-1032_3-6079567.html
http://www.cbronline.com/article_news.asp?guid=4EFB00BF-D653-461E-B4E8-7FCC52080182
http://www.eweek.com/article2/0,1895,1974213,00.asp
Better Business Bureau "unsatisfactory record"
----------------------------------------------
http://thebbb.org/commonreport.html?bid=79002066&language=1
DO YOUR OWN RESEARCH and make an educated decision!!!!
There are lots of competitive registrars/ISPs out there who actually care about you and appreciate your business, no matter how small. Because in the end, the bad guys go to jail and the good guys stay in business ;-)
|
Clint P. ( support(at)dotster(dot)com ) at: 2006-08-28
Time Hosted: over 3 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 349 out of 460 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Seriously the worst registrar and ISP ever - even worse than Network Solutions (Verisign) in the 90s.
10 good reasons to RUN ... FAST!
1.) CONSTANTLY down & UNRELIABLE service
2.) on and off blacklisted server, hence your email bounces back
3.) no 800-number
4.) response times usually well above 24 hours, if any!
5.) SERIOUS LEGAL TROUBLES (google dotster, lawsuit, cybersquatting)
6.) NO system status page - Hmmm, I wonder why....
7.) absolutely arrogant and ignorant when dealing with problems
8.) they SPAM your mailbox full with useless offers and sales pitches
9.) super incompetent customer support
10.) seem to lock customer accounts if they try to transfer domains away
STAY AWAY AT ALL COSTS OR YOU'LL REGRET IT.
The also hide behind several other companies such as:
namezero.com
Mydomain.com
namesdirect.com
etc.
They even removed their own(!) forums from their website (http://forum.mydomain.com/) in order to avoid that prospective/existing customers to see what is REALLY going :-)
Again, I encourage everybody to do his/her own USENET & Internet research before considering Dotster.com, Mydomain.com - or whatever they call them these days - for any services.
|
Phil ( phil at pres-on(dot)com ) at: 2006-08-24
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 301 out of 447 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Email constantly not working. Management panel slow or kicking off.
support not competent. Sending false information and do not apologies.
Stay away
|
Ben ( orders(at)webtrainor(dot)com ) at: 2006-08-17
Time Hosted: 3 to 6 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 298 out of 415 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Premium web hosting. Price is nice for unlimited domain hosting, but Control panel is excruciatingly slow, configuration settings have been inexplicably lost, DNS servers are dodgy at best, and email hasn't worked for a month. Also sometimes customer support doesn't even respond. Horrid overall.
|
Jeff ( jeff at nanet dot com dot br ) at: 2006-08-17
Time Hosted: 1 to 3 months
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 389 out of 544 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I was really great at the begining, and fast too. but when the email problem started I went crazy. I'm not receiving email from anyone, sometimes it's delayed, sometimes is never here and I'm losing costumers. they are trying tofix it for 4 weeks now. I think I'll have to move.
|
Jet ( ada(at)webskills(dot)co(dot)za ) at: 2006-07-22
Time Hosted: under 1 month.
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 353 out of 458 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
I have used Dotster as a Registrar for years and thought I would try their hosting. Big mistake. I have not been able to access my account for three days and the problem as I see it is that there has been zero response from Customer Service.
|
Dr heinz Ohmen ( Soretha10(at)aol(dot)com ) at: 2006-07-19
Time Hosted: 1 to 2 years
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 361 out of 484 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
the support of dotster is very poor online help is outdated and no 1 800 number is availalble . I will move my service ASAP
|
Lucy Jensen ( lucyjjensen(at)yahoo dot com ) at: 2006-05-13
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 297 out of 437 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
Started out with GoDaddy and switched to Dotster during one of their promotions. Couldn't be happier.
|
Ben Goldsmith ( bensgoldsmith(at)gmail(dot)com ) at: 2006-05-12
Time Hosted: 6 mo. to 1 year
General Rating note: | Features note:
Price/Cost note:
Customer Relation note:
Control Panel note: | 318 out of 465 Web-Hosting-Top users found this review to be helpful!
Did you find this review helpful?
YES /
NO |
In my opinion, Dotster is the most under rated host on the net. Their prices are fabulous, their packages are robust, and my site has never run faster than it does with them.
My only qualm is that they don't have a 1-800 number for customer support, but their support staff are down to earth and extremely helpful. I would recommend Dotster hosting to anyone.
|
