EasyCGI - www.easycgi.com
EasyCGI Hosting Rating: No Rank Yet - "Really cool systems and service"
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EasyCGI General ImpressionWhile embarking upon a mission of evaluating and choosing a web hosting provider that will most suit the needs of your particular business on the Internet, you place different emphasis on each of data center issues, whether it is connectivity, customer service, reliable network, control panel, etc. But whichever of those seems the most crucial for you, it is important that the whole hosting environment has been expertly planned and integrated. Thus, if you take general facilities evaluation seriously, you should check Easy CGI out, for they seem to be a winning combination of generous web space, useful features and signature customer service at a competitive price.
They claim to offer "n+1" redundancy, which implies fully fault tolerant environment due to primary and secondary back-up solutions for all critical components. This applies to power, fire prevention, and heating, ventilation, and air conditioning systems. Furthermore, you will be guaranteed duplication and segregation of all primary components. Let alone round-the-clock support to back your online business by addressing technology issues any time there is a necessity to. We just didn't like the only fact that the toll-free support isn't provided to the average user. Still, in the framework of evaluation of current industry co-location standards, Easy CGI is able to manage your data for optimal availability and access, low operation costs, and fast return on your investments. They are really worth a shot.
About EasyCGIWorld Class Web Hosting Services
Consistently ranked among the top ten Web hosting providers worldwide, EasyCGI has demonstrated its ability to provide reliable and advanced hosting services.
EasyCGI has custom developed an infinitely-expandable shared Web hosting platform, which allows for complete flexibility. This enhances our ability to offer new features and cutting edge technology upon availability. Our control panel allows our customers to administer every aspect of their account at any time, from any location. EasyCGI's three tiers of shared Web hosting solutions make the company's services suitable for a wide range of individuals and companies looking to host Web sites ranging from simple to complex.
EasyCGI Support Staff
The Internet and Web hosting industries are built on new and constantly changing technologies. A Web hosting company must have the experience and knowledge to help its customers through the process and eliminate confusion. Our highly knowledgeable staff is trained to provide quick resolutions to technical problems, allowing the customer to focus on more important aspects of their business.
EasyCGI utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of over 800 Servers and half a Petabyte of storage. Each center is equipped with:
* 7/24 security
* Both data centers run on N+1 power (both A/C and D/C)
* and have the same network architecture and equipment.
Our solid, secure network infrastructure is comprised of a pooled server environment, which gives virtually any server on our network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer's Web pages, giving our customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.
Our front-end network consists of:
* dual redundant M7I routers
* 2 firewalls incorporating IDP technology cross-connected to the outside world with BGP border gateway protocol.
Site data is parsed by our dual Big Iron load balancers and is then managed by our DELL servers, which are split into application pools (Web, FTP, incoming mail, etc.). This type of architecture allows us to customize each machine to the service it performs, which means more density per box, and ultimately, faster and more reliable services. No pool lives entirely on one rack. Therefore, even the loss of a rack's switch or its power will not take that service pool down.
Our network-attached storage enables any machine to access a customer's data. Every machine is clustered with another identical machine that will seamlessly take over if the primary unit crashes. These units are also backed up to another set of storage units that have a mirror copy of the data in case of disk failure in the primary units. An estimated 5.5 gigabits of storage are processed per second through our servers.
Contact EasyCGIContact by phone (24 hours/day)
Toll Free: 1-866-EASY-CGI (1-866-327-9244)
Local: 845-920-0100
Contact us by email (24 hours/day)
General Questions: mail@easycgi.com
Billing Questions: billing@easycgi.com
Technical Questions: support@easycgi.com
Contact by Fax
Toll Free: 1-800-801-8350
Local: 845-735-1097
Contact by Mail
Easy CGI
2 Blue Hill Plaza, 1st Floor
PO Box 1614
Pearl River, NY 10965
Jason Chaing for web-hosting-top.com, 01/12/2006 |
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| | | | | [provided by paid service from Alexa Web Information Service] | Contact Information for Easy CGI | Company management by paulb at easycgi dot com [login]
Last update: 2010-01-17 22:42:11 GMT | | Owner: | Easy CGI | | Web Site Title | Easy CGI | | Website Description | Offers NT ecommerce website hosting with support for ASP, CGI, Frontpage Extensions. Also provides dedicated servers, colocation and domain name registration. | | Statistics for www.easycgi.com | | Site in business since | 19-Sep-2001 | | Links to the site | 477 | | Popularity Rank (1 best) | 29816 | | Site language | en | | Website details www.easycgi.com | | Website Name Servers (DNS) | MX::mx.easycgi.com:66.96.140.52
ns1.easy-cgi.com:66.96.142.111
ns2.easy-cgi.com:65.254.254.146 | | Web Server Type | Apache | | Web Site IP | 96.17.138.204 | | Website Location:Country/State/City | United states / Massachusetts / Cambridge [See Hosting in United States ] |
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| | Testimonials | Customer Testimonial Easy CGI ( easycgi.com EasyCGI ) |
| "Specializing in seminars on web site promotion, I'm often asked during the FAQ session, who I trust most when it comes to web hosting. Since I found myself in Easy CGI client-oriented and business-driven environment 2 years ago, I always recommend it for incredible connectivity and speed of data maintenance. It's not so simple to get across such level of professional integrity as Easy CGI features ... I mean that"
from Abraham Minston | | Easy CGI Offers Password Protection - May 29, 2008 - Web hosting provider Easy CGI (easycgi.com) announced on Thursday it now provides a form-based password protection option for all its Windows 2008 hosting products.
This new option enables customizable forms authentication for any website, providing greater online security. The Windows Server 2008 password protection is offered as a free option for customers.
Customizable forms authentication enables users to selectively restrict access to particular areas. When an unauthenticated visitor lands on a restricted page, they are automatically re-directed to a login form or a registration page.
"This provides an optimal, flexible development environment for our customers, which has always been a priority for us," says Easy CGI president Dan Richfield. "Where many other providers still only offer solutions with no method of customization, and often cannot secure all content equally, Easy CGI offers a cutting-edge, fully customizable Forms Authentication solution for all of its Windows 2008 customers."
Microsoft's Windows Server version 2008 with IIS 7.0 offers a more easily configured forms authentication model than older versions. It can be configured at any level of a customer's website, protecting any type of resource from unauthorized access, without making any changes to the site's existing content. This advanced solution can be easily administered in the customer's Easy CGI hosting control panel.
Password protection is an important feature when it comes to administration pages, image gallery, account page and other online applications and resources. Easy GGI says the solution enables developers to customize their own forms authentication solution.
Earlier this month, Easy CGI introduced two new Windows virtual private server plans and a range of new Linux-based VPS plans.
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| | Date | Total Domains Easy CGI [Estimated only] | Situation [Gain domains or Loss domains] |
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| June 28, 2010 | 20899 domains | -81 domains | | June 21, 2010 | 20980 domains | -62 domains | | June 14, 2010 | 21042 domains | -2 domains | | June 7, 2010 | 21044 domains | -90 domains | | May 31, 2010 | 21134 domains | -1649 domains | | Quick and brief overview of few months from previous years | | December 28, 2009 | 22783 domains | -82 domains | | December 21, 2009 | 22865 domains | -1145 domains | | December 29, 2008 | 24010 domains | -117 domains | | December 22, 2008 | 24127 domains | -930 domains | | December 31, 2007 | 25057 domains | +61 domains | | December 24, 2007 | 24996 domains | |
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| Time Hosted: over 3 years
| Easy CGI Rating (0.5 out of 5) |   | | EasyCGI Features |  | | EasyCGI Cost | | | EasyCGI Customer Relation | | | EasyCGI Control Panel | |
June 8, 2010
justin snyder
( justinahsnyder[at]gmail[dot]com ) | EasyCgi is shocking!! Stay away - forced password changes, slow servers, constantly disabling email addresses when no activity for a few weeks.. shocking service. You have been warned!!!
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| Easy CGI Rating (1.5 out of 5) | | | EasyCGI Features | | | EasyCGI Cost | | | EasyCGI Customer Relation | | | EasyCGI Control Panel | |
June 6, 2010
Manar ( manarasoft at gmail dot com ) | Stay away.
Hosting 10+ domains with EasyCGI (previously 20+). Was "sold" to EasyCGI by my ex-hosting service (webstrikesolutions).
Although EasyCGI hosting packages are full of features for a relatively reasonable cost, no owner or administrator wants his/her website to be down for 3 or more days due to failure of tech support to solve the problem or at least read the support ticket and respond to the complaint. Downs are even much more frequent in the past 6-9 months. Their "24x7 Live Support" is a big lie--you will always find somebody to chat with you (sometimes with delays), but they don't provide any help at all except relay the problem to the "untouchables" (whom you're not allowed to get in touch with) through a written support ticket!!!!! Not recommended at all.
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| Easy CGI Rating (0.5 out of 5) | |
May 11, 2010
George Sklavounos
( george[at]greek-tourism[dot]com ) | The worst hosting I've come across ever, it starts at the most stupid control panel, worst live support, honestly I dont know how they hire staff that is no help what so ever, and everyday my site but down for at least 5minutes at a time, and support all the times didnt even acknowledge it. No dignity, no service, close down please and do the world a favor, its to bad hostgator (they rock, every time!!) doesnt have windows server yet. unfortunately im moving my site before i move it to HG windows plan.
I sincerely recommend do NOT use Easy CGI. unless you want to waste your time & money and nerves.
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May 3, 2010
Nemo ( Nemo[at]aol[dot]com ) | Absolutely most horrible hosting company I have every signed up with, and I currently use 40+ companies! NEVER agree to a 1-year contract w/ a dodgy company like this! There's a reason they don't let you pay by the month!
72 out of 81 Top Web Hosting users found this webhosting review to be helpful!
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easycgi.com support can respond to this Easy CGI host review | Time Hosted: 6 mo. to 1 year
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December 22, 2009
Al ( -no email- ) | I can only say one thing - stay away from this company!
I was a happy customer of an excellent hosting company called WebStrikeSolution.
Unfortunately, EasyCGI bought Webstrike business along with all the customers database on March 2009, along with my hosting account which was migrated to EasyCGI.
The migration process itself was terrible and unprofessional with many unacceptable problems:
1. EasyCGI copied the site to the wrong location on their server (IIS was not pointing to the root folder).
2. They restored a copy of the site that was 3 weeks old and put it online - until I figured out the problem, users have already created new data in the database, so I had to waste many hours trying to sync between the two access database records (I had a duplicate key issues because of that). Of course EasyCGI did not have an up to date backup (luckily I had).
Since then my site experienced many hours of downtime and it took them way too long to respond to each downtime incident and to bring the site back online... so gracefully, they agreed to give me access to their premium support, for 2 month for free. But guess what, when the two months expired and they began charging for the premium support I have asked them to cancel the premium support – what do you think that they did? You guess it- they have canceled my hosting account and took the site offline.
And last but not least, this month there was a billing issue (something to do with credit I had in the account that was not reflected in the invoice), 1 day after I have received the corrected invoice (and even before i had the chance to pay - again due to a problem in their billing system that showed the wrong amount) they have pulled the plug and took the site offline.
To summarize the above - if you value your money or your website, skip this company.
There are much better deals in the market (from both price & service perspectives)
If you want more details you are welcome to contact me by email:
3133728 at gmail.com
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easycgi.com support can respond to this Easy CGI web hosting review | Time Hosted: 6 mo. to 1 year
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November 24, 2009
Royally Ticked Off
( lynnwalder at tenacity dot org ) | Hmmm, everything said below actually sums up my own experience - We were with Webstrike for about 4 years and up-time/service was pretty good. Then EasyCGI came into the picture and it has been nothing but hell ever since. There really needs to be a class-action law-suit brought against these guys because seriously, they are screwing hundreds, if not thousands of customers with completely UNNACCEPTABLE downtimes (especially for email) and then just say they are sorry and decided to take care of it when they feel like it.
We have had email downtime at least 3 times within the past 3 months - one of those downtimes were for more then 48 hours!!! To top it off they lost a bunch of critical emails that somehow just never came out of queue from their servers. HOW CAN A BUSINESS FUNCTION WITH THIS KIND OF DOWNTIME??!!! Does that sound like 99.9% uptime to you? False advertising and loss of data with no compensation seems very shady to me.
If you are looking to sign up with these guys - DON'T! Heed everyone's warning here and find another provider, that is what I currently doing at this very moment - I am sick of their BS.
82 out of 87 Top Web Hosting users found this webhosting review to be helpful!
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October 2, 2009
Valeria ( vthibeault(at)hotmail(dot)com ) | Since 1999 I have been hosting websites. I was with Webstrike when they were babies. Never was I disappointed with their support. They did screw up a couple of times but they knew their stuff and they were quick and witty.
With Easy CGI, my world went upside down. I am hosting 12 websites with them and 4 of them are database driven. I started growing an ulcer from the day Webstrike was bought. After the merge, they planned to roll out some kind of automated transfer and for sure it crapped each and every one of my sites.
We spent days fixing the scripts, begging them to haul their asses to install all the missing Perl and PHP components for our scripts to work. When everything was finally working fine, not 1 but 2 TIMES they uninstalled a Perl module that was required for our scripts to work. Not 1 but 2 TIMES it took them about a week to re-install it.
They changed our scripts without any authorization and stated that is was part of an phantom agreement that we were not even a bit aware of...
They billed my credit card (that issued is still not resolved yet) 3 times instead of 1 for a 3 yr domain registration.
One day, all the blogs and the forums stopped working because some kind of monkey uninstalled the MySQL (!!) PHP extension.
As of now, all mailservers are down. It has been like that since 3:00pm and it is now 10:30pm.
I think there is material for a class suit action and I would be delighted to be part of it. They state "carrier class hosting" with "99.9% up-time"... Let's do the math: 99.9% up-time is less than 0.1% down time. In one year, less than 0.1% means less than 8.76 hours. They are already misleading and misrepresenting themselves. What they really are is a real cheap hosting service with real cheap everything that goes with it.
We always have to prove that a problem is on their side and a direct effect of their screwing up. In other words, we do all the troubleshooting for them because they are so clueless. Even when it is all chewed up for them, they take forever to resolve an issue like "domain name does not resolve to the right IP address"
I cannot spill my guts without a word about their customer support. I am afraid though, I will go over the MaxChar allowed in the review field. First of all, their support is less than no support at all. Because they are so stupid and because they always start with this incredibly just as stupid "Dear Reseller, Thank you for getting in touch with us. I understand how sensitive this information is... yatta-yatta-yatta...." they right away increase your blood pressure by a good 20%.
They are paid to apologize and ask you if your computer is turned on. Then, they "escalate" the problem to the next level of incompetency. They never try to fix it. Their available bandwidth to help you is probably less than what you have at home and their computer is most likely slower than your kids'. One time I ditched the ticket system and called the support line because one of my customer could not access his Webmail and it was urgent. I was in my car using my iPhone. When I realized that the support guy was actually logging on to my control panel TO WRITE A TICKET, I used my iPhone (on a G3 network imagine) to do the same thing and my ticket was created before he could even log in.
Man did I write tickets. I gotta go to bed. Bye.
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October 2, 2009
Joe Gilmore
( the-cne[at]worldnet[dot]att[dot]net ) | EasyCGI just plain sucks. They had an issue with their NetApps (I think they said they had misconfigured clustering or maybe snapshoting) so I was down while the issue was corrected a day or so then today 10/01/09 we get this alert:
"System Alert
Alert
We are currently experiencing accessibility issues with one of our data centers and apologize for the inconvenience. In the interim, we are disabling access to control panel tools, to minimize the effects to your site. "
In the meanwhile, ALL my customers are down with no email, I look like an idiot (and am for going with them) , and there is nothing I can tell MY customers without them jumping on, "Well, why did you select EasyCGI?" I wish I didn't!
60 out of 70 Top Web Hosting users found this webhosting review to be helpful!
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July 29, 2009
Chris ( topherpsu(at)gmail(dot)com ) | Easy CGI used to be a good company. I had used them for years and years. In fact, I used to work for them! They had recently sold the company to another company, and since then, nothing has worked for me.
I have multiple domains hosted with them. Multiple email accounts, and have had nothing but trouble with them since the switch.
After about a week of back and forth over the phone, I finally got my email working again. My websites? Not so much. I've been having trouble for months since the switch, 99.9% uptime is incorrect. 99.9% downtime IS correct.
They felt that "my issue" was something that was simple and could be taken care of at their leisure. This was COMPLETELY UNACCEPTABLE. One of the websites that is not working (none of them are, but the important one) is a website put up to memorialize my sister who had been killed in a car accident a few years back. I explained repeatedly how important it was to get the site up and running, as the anniversary of her death was today, and this had no meaning for them. I was put through the usual "I understand sir" and "we will see what we can do" talk, but they did nothing that actually helped.
I was told that the problem was on the web server. Which I knew. I was told that the problem would have to be fixed on the web server directly. Which I knew. I was told that this could only be done with someone sitting directly in front of the web server, and could not be done without remote access. Which I know is NOT true.
First, I know for a FACT that you can remotely administer web hosting services. From experience, and from common sense.
Second, you CAN NOT tell me that they don't have that ability set up. If they had a really big client, and their site went down, they aren't going to tell them, sorry, we'll have to wait until someone can actually sit in front of the machine to fix your issue. If that is the case, that just gives even more reason that they should not be used for a hosting company.
I spoke with a supervisor who blew me off as if I was someone who had no idea what they were talking about, and just another number in their client list. I was told that she was the only person I could speak with above the normal phone support team. I realize that, when all is said and done, that's really all I am to them - a number. A client that provides them with revenue. But when I call with a problem - especially one of this magnitude - it NEEDS to be addressed as SOON as possible. IMMEDIATELY, if not sooner.
This information was not given to be a sob story, or to make you feel bad for me. It is for you to see that this company cares more for its income than it does for it's customers and their satisfaction.
I will be switching my hosting company as SOON as I possibly can. I'm guessing that pretty much anyone would be better than these guys are now.
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| Easy CGI Rating (0.5 out of 5) | |
June 25, 2009
jonas ( jonas(at)finaloutline(dot)com ) | I was a customer with easycgi for many years (as well as a reseller), when i started receiving notices that some domains were due for renewal i did the logical thing and tried to navigate to the renewals page, but wait... it didn't exist? they had somehow deleted that page so i notified them via email & support ticket only to have them tell me it was a fault at my end, like every single computer & browser i checked all had the same fault.
eventually they told me they would fix it and i should check back in a week (when my domains were about to expire). a week went by, i checked back, the page was up "hooray" i thought, but no. the renew button refused to function. it was there, almost like an image left to taunt me that i was about to lose my domains to the abyss. i also noticed i wasn't able to change any DNS or other details (admin, tech contacts, etc).
i opened more support tickets & sent more emails, eventually i got my domain renewed, but boy was it a headache. i started transferring all my domains away from easycgi apart from one which had been registered less than 30 days before, i also cancelled my hosting account. keeping in mind that as soon as possible i had to transfer that last domain away - of course it slipped my mind.
little did i know, during the cancellation of my hosting/reseller account easycgi's team had taken it upon themselves to... change all my admin/tech/contact information to something i knew nothing about. so when the domain came up for renewal again this year, guess what, i wasn't notified and i lost my site & email for days, then was told it was my fault the info was wrong and i had to pay easycgi $170USD to get my domain back or i would lose it to the highest bidder. after THEY changed my information without my permission.
there has got to be some law against this sort of extortion, if it's illegal for the mafia, then it should be illegal for easycgi!
if anyone wants to launch a class-action suit against easycgi, count me in. worst host in the history of the internet. NEVER use easycgi.
57 out of 66 Top Web Hosting users found this webhosting review to be helpful!
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| Easy CGI Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 20, 2009
siteisdown ( -no email- ) | I could write pages about how Easycgi has gone from good to the most horrible hosting place on Earth. As of now my website has been down for 24 hours and there has been no activity on the ticket I opened. This has happened twice just in the last two weeks. Our site is frequently down, the 99.99% uptime is a huge fraud - and that is an understatement.
Today, I am done with them. I am moving. I have redone the site twice. I feel bad that I ever suggested them to anyone, because they are in the same shoes as me. Last year when they switched their servers it was done extremely unprofessionally. They broke our website to the point that I had to rebuild it. They overwrote our event calendar (that contains at least 10 events per day) with a backup that was 3 months old. They broke our forum then overwrote it with an old version as well. When I asked them for the latest backup they kept saying that is the latest. They pretend to be stupid or they are stupid I don’t know but one runs in circles with their customer service.
They will break your site, randomly reset your passwords and they do not explain anything, they do not take responsibility for anything. Their customer support sucks big time, they are like drones. I have been asked for my last name at least 10 times, claiming is not on file. The list just goes on and on. My mission right now is to move my site off of this hell hole, and help everyone else I referred to do the same. At the same time, since there is no way to give feedback to the company they can count on me giving my wonderful feedbacks on places like this one, so I can save others from making the same mistake I made.
Don’t even waste your precious time, and money.
83 out of 91 Top Web Hosting users found this webhosting review to be helpful!
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June 19, 2009
Stu ( -no email- ) | EASYCGI problems.
their technology fails to deliver, their support staff are not well trained and their sales people slogans and people lie.
I even had to pay to get a full download of my website so I could close my accounts out!
Unless you like to waste money and a huge amount of time dealing with complaints from your own clients I would not use EasyCGI.
Last time I dealt wit them I asked to speak to the manager and they would not put me through I then asked who owned the company and they would not tell me, yet the info legally should be publicly available!
I've been building and hosting WebSite's for others since the beginning of internet time and have never had such bad service. unfortunately was lobbed into this hell hole when my former provider sold out to EasyCGI.
Do as I did.... get out before you lose your business!
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June 18, 2009
lance
( firehouse_design[at]bellsouth[dot]net ) | I have 2 and half dozen sites hosted with Easy CGI. Plan on migrating off as individual renewal times are up.
I have sites sparatically dissappear. Down time/failures occur way too often. Customer Service is politely useless. Takes too long to resolve issues. Disconnect between tech and CSR - nobody knows what's going on.
It's not my customers' fault - I've had to eat thousands of dollars chasing a CSR or having to rebuild databases. I would be suprised if EasyCGI is around long enough to face a class action lawsuit. Then again, look at their pattern of sites hosted. Appears they may have cycle of acquiring another host followed by a mass exodus. Their mission is definitely NOT customer service - it is the constant grinding through numbers of people to stay in motion like Hebrew slaves building a pyramid.
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June 18, 2009
Ken ( kenpalmer[at]hotmail[dot]com ) | I'm a former Webstrike customer. Let me start with something positive. Will Kruss at Webstrike Solutions rocked the house! You will be severely missed, and I hope some day when you guys come back out of the buyout retirement you start another hosting company.
I had a half dozen personal and client websites that were hosted at Webstrike. And I do contract work for a small business that has 29 client websites hosted with Webstrike.
The EasyCGI takeover has been absolutely terrible. Here are just a few issues:
1. No backup strategy. They wiped out a client database after cutting it over to a new server. They had no backups, and since I last worked on it in 2003 I had no backup of the structure either. Had to recode that from scratch.
2. It's so bad right now, I've got multiple sites down due to their inept migrations. One client has been down for weeks due to configuration problems.
3. Tech support is terrible. This has exacerbated the problem. I've tried phone calls and the chat service. First line support is POLITE but TECHNICALLY CLUELESS.
4. Turnaround time for a real technician is 24-48 hours. And then you're lucky if they get it right. At this point I've spent hours troubleshooting setup issues with them.
Here are some of the technical challenges they've been unable to address in a timely manner.
* Inability to create a SQL database user account.
* Once account is created, can't create database objects, like tables and stored procedures.
* Can't send email via Classic ASP. First line support doesn't even know how to configure it.
* Excessive down time of production websites.
I could go on and on. My time is too valuable to spend it troubleshooting basic setup issues like creating a database user account.
Avoid Easy CGI if you want to host Windows, Classic ASP, or ASP.Net websites. If I were a CGI developer maybe they would be okay, but I'm not.
I'm moving ALL of my websites to Planet Small Business. I trial ballooned one new site with them and got outstanding technical support via email within a few hours of opening a ticket. My associate who has nearly 30 sites hosted with them will probably follow suit. And then there are all the other developers that I directed to Webstrike Solutions.
If you're a developer and you charge clients $50 to $75 an hour for freelance services, avoid Easy CGI unless you plan to bill your client for endless hours of support with know-nothing order takers. When you contact technical support that's what you get. A glorified order taker that can perhaps point you to a KB article or two.
57 out of 67 Top Web Hosting users found this webhosting review to be helpful!
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June 17, 2009
Mike ( usf99fan[at]gmail[dot]com ) | I am also a former Webstrike reseller and this migration has been the worst experience in the 10 years I have been hosting sites.
I have never dealt with a company that is soo clueless and incompetent! No one in support knows what they are doing! I will state what the problem is in a chat or email and they will continually ask me what the problem is. I tell the over and over and I am pretty sure they know how to read and figure it out!
After migration, one of my biggest e-commerce site goes down. Support claims that they didn’t know there was a SQL server associated with the account and that they could not find it or even turn the old servers back on. What kind of crap is that!!!?? How can you NOT know??
From a business standpoint, it makes no sense to turn off servers or wipe them after sites have been migrated. They should have had backups of backups and even kept the old servers online - just in case there was a problem. I have lost all of my backups and my database. I had to refund thousands of dollars for lost business, lost data and no websites!
They don’t even have the common decency to provide a year free for their mistakes and instead suspend what sites I do have left for nonpayment. For the sites that did migrate successfully, I continually get calls for downtime, no email and script errors in the control panel. Wow…I never thought hosting could get this bad.
94 out of 99 Top Web Hosting users found this webhosting review to be helpful!
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June 15, 2009
Tim ( sacomoney[at]hotmail[dot]com ) | I've dealt with quite a few hosts... this is by far the worst. I used to host with WebStrike and NEVER had any trouble... for the past few months though, since EasyCGI took over, the same problems keep cropping up. For over month our sites would go down at least twice a week and stay offline for a couple of hours... and today even www.easycgi.com has gone down (for over half an hour and counting)... That says a lot when they can't even keep their own site up and running.
90 out of 99 Top Web Hosting users found this webhosting review to be helpful!
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June 8, 2009
-anonymous- ( -no email- ) | Just terrible. Stay away. I was moved here when webstrike was bought out, and it has been a complete disaster. Most of my sites are still not fully functional. The support desk takes days to answer tickets with scripted replies not relating to the issue.
58 out of 65 Top Web Hosting users found this webhosting review to be helpful!
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June 5, 2009
Simon ( simonschofield at hotmail dot com ) | They are a complete disaster. I have never dealt with a more infuriating bunch of idiots. I was happily hosting my sites with Webstrike until the Endurance International Group bought out Webstrike and pushed all of the customers across to EasyCGI.
When they performed the migration they actually changed the code in my websites to fit with their new hosting platform. And that is surely enough to avoid them right there. Of course, after the migration none of my sites worked , despite numerous attempts to get the support team to fix it. They simply won’t fix it.
I had to bail out and move to another host. Trust me, these guys have few clues as to what they are doing, and really don’t seem to care. It’s like they have given up on what they do.
To all of the top executives at the Endurance International Group, which includes:
Steve Sydness — Chief Executive Officer
Hari Ravichandran — Founder and Executive Vice President
Joe Bardenheier — VP, Corporate Development
Gary Engel — VP, Customer Support
Christina Lane — Vice President of Finance
David Bryson — VP, General Counsel
Mitch Haber — VP, Product Management
Jean McCarthy — VP, Product Marketing
Eric Rayleonard — Director of Customer Experience
You’re not very good at your jobs are you? A lot of people have escaped from EasyCGI’s pathetic and destructive service and lost money in doing so. I’m one of them and I am so relieved to have left those idiots who only destroy websites. So I have lost time, money and customers because corporate businesses like EIG have no clue what customer service is, but only choose to follow the bottom line every time.
EIG’s mission statement is:
“Delight customers and help them succeed by profitably delivering superior solutions and an outstanding customer experience.”
In which case, each of you are simply a fake. I’m sure you all get paid well, which of course you shouldn’t. And I’m sure all of you even sleep well at night, which of course you shouldn’t.
And finally, to the former Webstrike customers and the general hosting community out there that have been burned by EasyCGI, please take the time to post as many honest (bad) reviews about these idiots at EasyCGI so that the Endurance International Group lose every penny of their investment when EasyCGI plunges to the depths of insolvency.
85 out of 89 Top Web Hosting users found this webhosting review to be helpful!
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May 15, 2009
Extremely Upset
( craphosting at easycgi dot com ) | I too was merged over from webstrikesolutions to easy cgi unwillingly, I have about 30 sites and was with webstrike since 98. I was hoping Will Kruss put us in good hands, but that couldnt be farther from the truth.
Tech support at easycgi is the worst, cancelling sites takes days (they will charge your card even if you cancel them 2 days ahead of time, still waitng for refund), they deleted the wrong account on request, although I moved the deleted account to another host, I am still waiting to see how long it will take for them to restore it it, its been 4 days now with no response.
If your a reseller and you want to log into a clients control panel, they make you change the password frequently, now you need to infom your client their password is changed and its f-uped it cause it needs a captiol letter, number and a symbol in it.. If a client logs in to control panel and adds an email address, they will have to change thier password, now as thier webmaster I cant make changes and publish to thier site....uh, client, can you tell me your password....how unprofessional is that!
This easycgi company is the worst, after 2 months of careful research, I finally found a new host that works for me because I have so many sites, jodohost.com. excelent suppport and reseller control panel, although it will take a bit to get used to, but they are more than willing to help..
My advice to all webstrike to easy cgi customers, pick a small company to host your sites, (remember when webstrike was small?), they care more about customer support and want your business.
Run from eascgi...run. I am. I was paying webstrikesolutions almost 2k a year for all my sites as a reseller, it was worth everypenny because of the customer support, easy cgi will not see another dime from me. I can host the same amount of sites for only 250 bucks a year with just a little more work.
Easy CGI...good bye, good riddins. You are the WORST!
83 out of 85 Top Web Hosting users found this webhosting review to be helpful!
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May 15, 2009
GoofyDawg ( thedawg[at]goofydawg[dot]net ) | Worst hosting I've ever experienced in over 14 years of hosting sites. The frontline technicians (if you can call them that) are some of the most inept people in the world! Or perhaps I should show some compassion in that it's clear they are given a script of responses to use. It's pure bullshit, and an insult to highly technical people. If you're a reseller, you typically know quite a bit about how hosting works - EasyCGI must think their customers are all stupid, which is evidenced by their canned responses.
After going through several phone calls, I finally demanded to speak to a supervisor about an problem I had with a customer site. I HAD TO TELL THE SUPERVISOR HOW TO FIX MY CUSTOMER SITE'S PROBLEM!!! She was just a supervisor, but I had to give her explicit instructions to relay to a "senior" technician, who are even bigger idiots. So a two minute fix turned into almost two weeks of down time. MORONS!!!
54 out of 56 Top Web Hosting users found this webhosting review to be helpful!
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