Robert Lindauer ( Rlindauer at LindauerConsulting(dot)com ) at: 2008-04-28 Time Hosted: 1 to 2 years General Rating note:
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94 out of 102Web-Hosting-Top users found this review to be helpful!
I am a consultant who works with several clients, and hosts.
EasyCGI offered relatively inexpensive hosting, so I set up several clients with them. At first they were decent, but as time went on, they began having a number of problems. The problems they had weren't horrible (downtime, failing web usage reports, failing web e-mail, etc.. ), but it was very difficult to get them resolved. I understand that mistakes happen, and I could have lived with them if they had been fixed on a timely basis, and didn't keep recurring. Unfortunately, they were almost never resolved on the first call, and sometimes kept occurring even after they assured me that they had fixed the problem.
The main reason not to host with them, however, is that once you have signed up with them, they make it extremely difficult to transfer your domain name away from them, and to close your account.
The final straw occurred recently -
I still have one client that I host with them. It looked like I was being double billed for them but on further investigation, I found out that they have been billing me for an account I closed two years ago, and they are refusing to refund my money. I had notified them several times (by e-mail and phone) in Feb 2007 to transfer the domain name, and close the account. Despite confirming that they were going to close the account via phone, customer service still billed me for this account.
I can recommend WebHosting.net or 1and1.com
In my experience, they are both less expensive, have fewer problems, and have superior customer support (by a LOT!!!). As an extra bonus, they have never made it difficult to transfer a domain name, or billed me for services I canceled - and then refused to return my money - like EasyCGi did.
Hatake ( hlchin77(at)hotmail(dot)com ) at: 2008-04-16 Time Hosted: 6 mo. to 1 year General Rating note:
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53 out of 54Web-Hosting-Top users found this review to be helpful!
I've subscribe to easy cgi hosting for almost 5 months. Guess what? The hosting is not reliable at all.
1. Downtime is quite frequent, it's kinda irritating (2 mins in every 10 hours, roughly).
2. They packed too many hosting account in one server. You can always see "System.Out of memory exception". If this error happens, they need to reset your application. If they don't, you will never able to fix it.
3. Talking about fixing the errors, they do provide a 24/7 answering machine asking you to leave a message. If support is needed urgently, I would recommend you to forget about it, get a cup of coffee and hope there is a luckly guy who managed to call up the support and reset it. It will then solve the issue for that particular server if it happens that you are hosting in the same server as the lucky guy.
That is all and if you think I'm kidding, go ahead and try. You will definitely regret it.
If you believe me, look for other hosting company. I've none to recommend because I'm switching to dedicated hosting which makes things easier.
snake_314 ( snake_314 at hotmail(dot)com ) at: 2007-11-10 Time Hosted: 6 mo. to 1 year General Rating note:
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73 out of 74Web-Hosting-Top users found this review to be helpful!
Intermediate Co-Located Server Advanced Co-Located Server
John ( jchoagland(at)yahoo dot com ) at: 2007-10-18 Time Hosted: 2 to 3 years General Rating note:
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66 out of 73Web-Hosting-Top users found this review to be helpful!
More downtime:
Over the past few months, there have been a number of outages:
It is 10/17/07 and both of my websites hosted on easycgi.com have been down for over four hours. Their home page is down also, which means users can not create a "trouble ticket".
I sent them an e-mail earlier in the evening, but have received no reply.
I tried calling the 866 number listed next to the review and got an operator saying "All of the circuits are busy. Please try again later."
Other downtimes include:
Aug 2007: overall slowness (may be due to too many databases on their servers, as another reviewer mentioned, but I'm unable to verify)
Aug 2007: complained to me that someone complained to them that my newsletter was spam, yet easycgi routinely lets 20-30 spam messages A DAY through their "filters".
July 2007: intermittent slowness and "problem loading pages" error.
July 10, 2007: site down for over 4 hours for an unknown reason
6/8/07: sites down, received an e-mail later (after I complained) about how they were experiencing trouble with their upstream provider.
April 2007: intermittent "problem loading page" errors
I could go back further, but you probably get the point- about once a month or so, the sites suffer some kind of downtime.
Are these downtimes enough to break their "99% uptime guarantee" (or however they word it)? Maybe not, but having an e-commerce site down for hours on end can hurt a business.
Howard Moseley ( moseleyh at hotmail(dot)com ) at: 2006-03-09 Time Hosted: 6 mo. to 1 year General Rating note:
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341 out of 452Web-Hosting-Top users found this review to be helpful!
What was promised to be a FREE set up very quickly become a $25.00 charge + a $25.00 + a $25.00 + a $25.00 charge. I was setting up an ASP site and they charged to register every DLL .... isn't this simply a part of setting up an ASP site? You can also forget the Disk space... Yes, plenty of disk space but extremely low space allowed for your Database. I ended up purchasing 12 gigs of disk space to run a 2.5 gB database.... and the price that was advertised at $26.95 per month quickly grew to $66.95 per month.
Overall, I would not recommend this Host to anyone. They have a multitude of ways to charge you and when you are in the process of setting up or transfering a site to them... you have little choose but to pay all the fees they gouge you with.
I have since changed to another Host and must say.... NO set up fees and the monthly fee is Exactly what they advertised. I have not checked the page load speed, but off hand it seems much faster.
Stay far away from this Host company... way too many tricks for my taste.
