Sam ( ) at: 2008-01-11
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 85 out of 94 Web-Hosting-Top users found this review to be helpful!
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Hi,
I am on the Win-starter Reseller package, and until four days ago I was quite impressed with Fastnext, and their support system Finedesk. However, I have 3 domains currently being hosted and they have ALL been down for FOUR days! Now I am no expert, and fairly new to this business, but something tells me thats a teensy-weensy bit too much!!!!
Apparantly the problem was a bug in the OS, which has now been re-loaded (it took 3 days for that to be done - is that normal? I genuinely don't know) but the initial response from the technical supervisor talked of raising a ticket with Microsoft?? I would really appreciate it if anyone could tell me if this sounds legitimate or they just don't have a clue what they're doing...
They were very apologetic in their initial replies to be fair, and said this is the first time they have had such a major issue, but I submitted a further ticket earlier this evening to see when they will have finished copying the files and email over, which is apparantly all that needs to be done now, but they have ignored my ticket. Probably fed up with me.
Also they have mentioned a couple of times 'we apologise for the misunderstanding'. This may just be slightly incorrect use of English but it makes me wonder if they have made a cock up and the delay has been due to their lack of knowledge of the problem.
Any comments welcome.
Essay finished, sorry to go on!
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Graham ( judgey(at)gmail(dot)com ) at: 2007-11-22
Time Hosted: 3 to 6 months
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Control Panel note: | 85 out of 94 Web-Hosting-Top users found this review to be helpful!
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I find the support at FastNext to be outstanding, they are very polite and quick to resolve any problem tickets that may be placed. Service is Very dependable with an unbelievable average download speed. Our site grows daily and the performance remains outstanding with whatever load we throw at it. I as a user would highly recommend FastNext for any and all hosting needs you or your company may require.
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Lance ( alt3rn4tiv3(at)gmail dot com ) at: 2007-10-17
Time Hosted: 1 to 2 years
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Control Panel note: | 86 out of 91 Web-Hosting-Top users found this review to be helpful!
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Hi everyone!
I have been with 5 different hosting sites before FastNext, including one reseller account. As a person who has had about 7 to 8 years of experience in dealing with web hosts, I do have rather high expectations of service. After bad support experiences from the FastNext support, I have since moved to a dedicated server (bought from http://www.redunix.nl/).
The gist of the matter are as follows -
1. They have bad customer-relations.
2. They have incompetent technical staff
3. They have a I-Don't-Know-What's-The-Problem-That-You're-Facing-So-I-Can't-Fix-It attitude.
Well actually there's a lot more to it than just that. So far in my experience, they're the epitome of bad support.
Read these links -
http://altblog.searix.net/index.php/2007/09/28/fastnext
http://altblog.searix.net/index.php/2007/10/06/fastnext_reloaded
for more information.
And apparently I'm not alone.
There's even a disgruntled customer who created the website -
http://www.fastnextsucks.com/index.php
I hope everyone in the community takes note of this webhost and really consider before signing up for it.
Cheers,
Lance
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Lawrence Wong ( mrw402 at gmail dot com ) at: 2007-09-26
Time Hosted: 1 to 2 years
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Control Panel note: | 78 out of 87 Web-Hosting-Top users found this review to be helpful!
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FASTNEXT: SHARED HOSTING PLANS (LINUX) :: SPECIAL PLAN
Poor customer support. Issues took months to resolve, but remedies provided was not feasible (ie, asking the visitors to add their server IPs to the host file, to allow access to the server).
The staffs were incompetent, providing information which were vague and irrelevant. On the other hand, the customer is apparently more technical than the staff can get. Basically, the staff has little or no knowledge of their field (ie; Networking).
To conclude, although the prices are attractive, but this is one host you should avoid. You will face many problems which you can't resolve and they suspend you without giving a definite reason, telling you "it may be because of hacking..." and there they go disabling your account - there you lose all your money.
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Ted Johnson ( tj at alltimehosts(dot)com ) at: 2007-08-15
Time Hosted: under 1 month.
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Control Panel note: | 90 out of 92 Web-Hosting-Top users found this review to be helpful!
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Terrible Support.
They have a US telephone number that re-routs somewhere else.
They claim the company is a US company but the Credit Card phone reference
corresponds to an Ukraine Based Service.
Stay Away from them
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faithinfamilies ( faithinfamilies(at)yahoo dot com ) at: 2007-07-15
Time Hosted: under 1 month.
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Control Panel note: | 89 out of 96 Web-Hosting-Top users found this review to be helpful!
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They didn't even bother to respond to my emailed pre-sale questions ... sent days ago.
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Dean Johnson ( deaninnc(at)gmail dot com ) at: 2007-05-01
Time Hosted: under 1 month.
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Control Panel note: | 100 out of 184 Web-Hosting-Top users found this review to be helpful!
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Terrible. I signed up for their rehosting plan and switched a few accounts over and many domains cant or receive emails to them. Apparently they have servers that are blacklisted.
I opened up many support tickets and the support was bottom line idiots. One told me that I didn't have an email account setup. Geez, I have been doing this for many years longer than him and when do you have intermittent email problems without an email account?
I am warning everyone to avoid them like the plague.
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Dmitry ( shustow at gmail(dot)com ) at: 2006-11-01
Time Hosted: 1 to 3 months
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Control Panel note: | 280 out of 422 Web-Hosting-Top users found this review to be helpful!
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Nice hosting
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