Review about Go Daddy - completed on 2007-02-17 - by Victoria Basqe
General Impression GoDaddy.com is the world's largest domain name registrar and is the flagship company of The Go Daddy Group, Inc.
The Go Daddy Group of companies also includes Wild West Domains, Inc., a reseller of domains and domain-related products and services; Domains by Proxy(R), a private registration service; Starfield Technologies, a research and development affiliate; and Blue Razor Domains, a membership-based discount registrar.
As an ICANN-accredited domain registrar, Go Daddy has more names under management than any other registrar, offers products at prices up to 70% less than the competition and supports them all with world-class 24/7 live customer service.
We are the sole developer and proprietor of our technology, do not license any products from others, and do not outsource or offshore any of our operations. This enables us to provide better support and ensure the most advanced and competitively-priced products and services available today.
Founded by Bob Parsons in 1997, The Go Daddy Group has grown to include more than 10 million domains under management. We offer a complete product line, including comprehensive hosting solutions, Web site creation tools, Secure SSL certificates, personalized email with spam and anti-phishing filtering, e-commerce tools and more.
Go Daddy is widely recognized for its success, having been ranked #8 on the 2004 Inc. 500 list of the nation's fastest-growing privately held companies; #20 on the 2005 Deloitte Technology Fast 500 (growing 8,274 percent!); and having won the CNET Editor's Choice award in 2001, the Name Intelligence Largest Net Gain Award in 2002, 2003 and 2005; the Name Intelligence Users' Choice Award in 2005 as well as the #1 Best Overall Registrar in 2003. Go Daddy also won the Arizona Corporate Excellence Award for fastest growing privately-held company in 2003 and Most Innovative Large Company in 2004.
Go Daddy has become the world's #1 choice for domains by providing innovative, competitively-priced products, delivering the highest quality customer service, and by always appreciating and listening to its customers!
Price & Cost Effectiveness You are probably wondering how they can charge as much as 70% less than our competition and still be in business, right?
First of all, they run a tight ship. They choose their promotions carefully and ensure every advertising dollar pays for itself; they streamline their systems and billing processes; they don't have any frills (like the $5,000.00 office chairs of some of the now bankrupt dot-coms). They also don't waste money on unnecessary things like toll-free telephone numbers that are often abused anyway.
Second, they are straight shooters. There are no tricks in what they do, just good, old-fashioned, reliable business principles. Quite often they are asked if they bait their customers with low rates and then charge high renewal prices. Anybody that expects them to do that will be disappointed. They believe in the old saying, "You can shear a sheep many times but you can only skin it once." So, your renewal rates will be no higher than the rate you paid when you initially registered your domain name, or what their registration rates were when you transferred your domain name to them (the only exceptions would be if the price the registry charges us increased, or if you took advantage of a limited-time, special price. And if the registry increases their cost, yours will go up only by the amount their did, never more).
What's the end result of all this? Well, they are happy to tell you that they are a small but profitable company that expects to be in business for many years to come. All this, of course, is due to value-conscious customers like you.
Reliability Backup, Restore and Disaster Recovery
- Enterprise-class backup and restore technology protecting your data. *
- Weekly full backups and daily incremental backups. *
- Long term off-site retention. *
*(shared hosting plans only - dedicated server plans require additional purchase)
Operating System and Application Management
- Hardened operating system builds. (hosting plans only)
- Host based security. (hosting plans only)
- Vigorous patch management. (hosting plans only)
- In-depth 24x7 monitoring help to ensure that their systems are secure. (hosting plans only)
Data Center (toured) GoDaddy.com provides world-class hosting every bit as good and often better than that which a hosting-only company might offer.
They take pride in their operations being superior. In fact, because unlike many competitors, they own, operate and support the hosting services they provide, down to the very last cable and disk.
Bottom line: You'll be just as satisfied with our hosting as you are with our domain registrations. You'll get fast, dependable hosting, 24/7 customer support and unbeatable prices. Still not sure? Scan through the specs below and we're sure you'll agree.
World-Class Data Centers
- World-class networking including multiple OC-48, OC-12 and OC-3 connections and a fast gigabit Ethernet backbone.
- Connected to multiple diverse upstream providers totaling 4 Gbps of Tier-1 Internet Bandwidth.
- Full BGP peering with all providers.
- Fully redundant power and air conditioning supply, with state of the art fire protection providing the maximum possible protection against potential disasters that could affect your site.
- Advanced smoke detection and fire suppression systems.
- 24X7 monitoring of building and environmental alarms by a local staff as well as a centralized Network Operations Center.
24x7 Physical Security
- Closed-circuit cameras.
- 24-hour guards and physical location monitoring.
- Biometric scanners and secure card-key access.
- 'Man-trap' restricted access to the data centers.
- Locked cages enclosing all equipment.
Systems and Network Infrastructure and Security
- Best-of-breed equipment for routers, firewalls, and servers.
- Full network redundancy.
- 24x7 dedicated/prevention systems ensure network perimeter remains secure.
- Automatic email scanning for virus detection and cleaning provides complete protection.(hosting plans only)
Contact Information and Support Telephone Support & Sales 24x7 Technical Support & Sales - (480) 505-8877
24x7 Domain Support - (480) 505-8899
Billing Support - (480) 505-8855 | Available Mon-Fri 5:30AM-9:00PM MST, Sat-Sun 7:30AM-9:00PM MST
Expert Hands Support - (480) 505-8871
Reseller Consultant - (480) 505-8857
Email Support :
Access Email Support System |
Help Center
Conclusion GoDaddy.com delivers superior value. Here's how:
1. Guaranteed renewal price.
You'll never pay more to renew your domain name than the rate you paid when you initially registered it, or what our registration rate was when you transferred. (The only exceptions would be if the price the registry charges us increased, or if you took advantage of a limited-time, special price. If the registry increases our cost, yours will go up only by the amount ours did, never more.)
2. Risk-free, money-back guarantee transfers.
No matter how hard they try, a domain transfer occasionally fails. This is usually due to your former registrar trying to keep your money, even though it is legally required to comply with your transfer request. With Go Daddy, you're protected. First, the Rapid Transfer System saves time and eliminates errors by extracting critical information automatically. You no longer need to find it and type it in yourself. Second, their Transfer Concierge team is trained, dedicated, and available to you 24/7 with personal, caring assistance. And finally, they believe that you paid your money and that you have every right to expect that transfer to occur, no matter who is at fault. So we've made your transfers absolutely risk free and fully refundable. If your transfer to GoDaddy.com fails for any reason, they will let you know and refund your money. Guaranteed.
3. More FREE, value-added services with every domain.
At Go Daddy, they are proud to have you as a customer and want you to get the most out of your domain ownership. So they give you all of the following FREE with every domain purchase: Quick Blog, Hosting with Web site builder; Complete Email ($9.95/yr value!); change of registrant; parked or "For Sale" page; domain locking; status alerts; domain forwarding; domain masking; total DNS control; and 100 email forwards.
4. Consistently lower prices on everything we offer.
It starts with low-cost domains. But it extends to everything else they develop (right there, in-house) and offer. Like hosting accounts, spam-protected email accounts; domain services, utility software and more. And they are constantly developing more, better, lower-cost ways to improve your domain ownership, Internet- and PC-experience.
5. Best-in-industry live customer support, 24 / 7.
This is a point of pride for them. You deserve the best, and they won't settle for providing anything less. They are available to you either by phone, web board, or email 24 hours a day, everyday. Many of their competitors don't even provide a telephone number for you to call!
6. Fast, easy bulk domain transfers and registrations
Their super-low prices, intuitive tools, Rapid Transfer System(TM) and concierge support make it a snap.
7. Just-right, affordable hosting options.
They host all of their customer sites on their own secure servers. Most of their competitors job their hosting out to the lowest bidder. If you ever have an issue with your Go Daddy hosting, just call them and they will be on it immediately. With the competition, there's no telling who you should call.
8. Superior domain search and management tools.
Their domain search and portfolio management tools are second to none. Once you've registered your domain names, just log in at "Manage My Domains" and select domains to modify, either individually or in bulk. Apply your changes or add additional services Ac it's fast and easy.
9. Fierce protection of your personal information.
They do their best to prevent your data from being "mined." And unlike some of their competitors who will happily sell your information to anyone for a price, they will never under any circumstance make it available to third parties, unless legally required to do so. (Please do understand, though, that information in the Whois database is public domain. They do everything possible to prevent screen access to it, but under certain circumstances it can be obtained.)
10. Unique, valuable and innovative software and services.
At Go Daddy, you can get everything you need to make the most out of your domain ownership and Internet experience. They offer private "unlisted" registrations; Traffic Blazer (search engine registration) c-Site (copyright application); Internet- and PC-privacy and security software; merchant accounts; and more.
Victoria Basqe for web-hosting-top.com, 02/17/2007
Coupons/Promotions
Code offered by Go Daddy [Coupon code/Promo Code godaddy.com]
Coupons Code/Promotions
Valid until
GoDaddy gave to web-hosting-top.com community INCREDIBLE discounts which are unique across the Internet!
20% off any shared hosting order, Coupon Code cjctop20h
15% off for a $75 or higher order (ANY order), Coupon Code cjctop75 [Not applicable to discounted domain products, premium domain names, memberships, maintenance plans, additional disk space and bandwidth renewals, Bob Parsons™ posters or gift cards.]
$6.95 .com domain names, Coupon Code cjctop695
10% off Coupon Code: cjctop10 | $10 off $50 Coupon Code: cjctop50
$5 off $30 Coupon Code: cjctop30 | $20 off $100 Coupon Code: cjctophun
$14.99/yr Turbo SSL plans, Coupon Code cjctopssl
20% off virtual dedicated server plans, Coupon Code cjctopvds
Attention: This information can be already old, please contact us in case this information is wrong and should be updated! Alternatively, in case you represent this company, create your self a free account to manage hosting plans and much more!
Web services details about Go Daddy [provided by paid service from Alexa Web Information Service]
- More than 21.6 million domain names under management - The world's largest hostname provider - Approximately 4 million customers - Founded in 1997 by Bob Parsons - as Jomax(R) Technologies - Company stemmed from Parsons' computer programming hobby - The Go Daddy Group includes three ICANN-accredited domain name registrars: flagship registrar - GoDaddy.com(R), Inc., membership-based Blue Razor(R) Domains, Inc., and reseller Wild West Domains(R), Inc. - Private domain name registration services through Domains By Proxy(R), Inc. - SSL Certificates through Starfield Technologies(R), Inc. - Over 1,400 employees - More than 200 in-house developers - 24/7, 365 Round-the-clock call center operations with no outsourcing or offshoring - Seven facilities, maintaining operations in Arizona, Iowa and Washington, D.C.
Customer Testimonial for Go Daddy:
"We have been working with GoDaddy for a long time as a domain reseller , and other stuff. We really like this company and think they are one of the leading ones in many fields. "
Gally Rez<gally@site123.com> / www.site123.com
"godaddy is good. I was a pest always emailing tech support but they always got my problem solved. they even included a free blog for me. i would highly recommend them.i dont plan to use anyone else."
ben matheny<ben@benmatheny.com> / benmatheny.com
"I am extremely pleased with every product GoDaddy.com offers. The Technical Support staff are very helpful, courteous and knowledgeable in ALL fields, and really go to great lengths to make sure when the time comes to disconnect the call that you are totally satisfied and reassured that everything will run smoothly. They are all to be commended for their efforts."
from Christine Saladeen
"I cannot begin to tell you how thrilled I am with Godaddy.com. Not only was I able to create a tight Web site for my own corporation, but for my own publishing company, too. Your reseller program REALLY put me on the map! You guys are the bomb."
Vicki Bohan ( vlbmailbox12-info at yahoo(dot)com ) at: 2008-04-14 Time Hosted: 1 to 2 years General Rating note:
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99 out of 109Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I have used godaddy for over one year now. I find that godaddy is not user friendly and has very SLOW performance. In fact, many times it never responds no matter how long I wait. The features are very primitive for a website builder.
I have used other website builders, such as yahoo's sitebuilder, and find them to be much more robust and with many more features. And I don't have the performance problems that I experience with godaddy.
I have called into godaddy's tech support hotline several times, and find that the customer service reps have a very limited knowledge of the system. I know more than they do.
I DO NOT RECOMMEND godaddy, especially to novice user unless they have a very simple website.
I am a software engineer with over 30 years experience. My specialty is GUI - the user interface. I find godaddy to be unusable and would not continue using it except that it is cheap, this website is for a member of my family, and I don't have time right now to build this website on another more usable website builder.
I agree with an earlier reviewer -- godaddy sucks.
Lisa Thompson ( ) at: 2008-04-13 Time Hosted: 1 to 2 years General Rating note:
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88 out of 93Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I've been with Go Daddy for a while and have been really happy with their services. They have made major improvements to their hosting over the last year. I was especially happy that they added the File Manager. I also like that I can easily install applications, like Joomla. I use it on a lot of my sites and it takes no time to get it up and running on my domain.
I think the biggest thing for me has been how much they communicate! I mean any time I change something in my account I get a notice. That really makes me feel safe!
I plan to conitnue referring them to all of my friends and clients. Too bad many others don't feel the same way!
Greg ( info(at)hotmail dot com ) at: 2008-04-08 Time Hosted: 6 mo. to 1 year General Rating note:
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73 out of 78Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I'm a .Net developer and host all the sites I build with Godaddy. My experience with them has been very good. I think their control panel is great, very well thought out and thorough. The only weakness is that you cannot connect to their SQL Server remotely, but I understand why they do that for security purposes, and anyway their web-based SQL Server management program is pretty damn good. I have also always been able to get them on the phone very quickly and they have been very helpful. I see there are a lot of people here who have had problems with them, but that just hasn't been my experience at all.
Frank Gavin ( fsgavin(at)cs dot com ) at: 2008-02-10 Time Hosted: over 3 years General Rating note:
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91 out of 100Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Yes! I agree with the previous reviewer - GO DADDY SUCKS! For people like me, who want/need to use their "Website Tonight" sw package (I just don't have the time to write out an html document) in order to build a site, GoDaddy charges a hefty price - I have a bill to renew my site - $268 for another year!! - I don't even want to argue with them about this and I just want to change. Their email is awful - not elegant, very slow - they allow a rediculous 5-10MG space per account/ I have noticed sometimes my site goes down so I call them and they reconnect me but then there is always a sales pitch, etc.
I simply do not understand why GoDaddy appears on the top list of any review company!!
David ( ) at: 2008-01-18 Time Hosted: 6 mo. to 1 year General Rating note:
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65 out of 70Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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GoDaddy totally sucks!!! I have 2 websites for over 7-8 moths (Economy plan). I've had many many problems with them! i've had the similar problem like
mark ( mark0(at)dodgeit(dot)com ) when it try to access the site it shows blank page - white :) nothing else :) haha i wrote to them and the answer was "Please send a screenshot of the troubles you're experiencing...", etc. etc. Muahahah total joke! And the final thing was - " It appears that the buzler database is using over 20% of the CPU on the server." and they've stopped my site not even warn me about that! They've disabled my account so i can't even login to download it! 2 days ....still no response... the account is still disabled and they don't even reply to my mails, i spoke by the phone, "godaddy: wait for email".....
GODADDY - TOTALLY SUCKS!!!
Nicholas ( nicholas dot webads(at)gmail dot com ) at: 2007-12-16 Time Hosted: 1 to 3 months General Rating note:
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90 out of 101Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I make the VERY WRONG move in becoming GoDaddy.com reseller.
They OVER PROMISE and UNDER DELIVER - to the hell bottom.
My first my customer hits problem with CF server and the message tells the server
is facing problem as there are multiple / concurrent access.
They told me the problem was with the code - and the page is only running
SIMPLE SELECT SQL. Guess what...the website is not completed and the only
person accessing it is the developer, and that's me!! If one person can cause
multiple access problem, imagine if the website is open to everyone.....say 5 customer.
They keep on blaming my code until I search the internet and found that the problem
actually require hotfix. I send the link to them to put the hotfix and guess what...
They said they will send my request to the suggestion department, they can't give me
the dateline.
So guys and girls, trust me....this is the WORST EVER hosting company I experience with. I suggest all review hosting website STOP putting them as TOP 10 web hosting company as you are telling a BIG LIE!!!! Give a true picture to the visitors to your
website...else you are NO DIFFERENT with GoDaddy.com.
Not sure Bob Parson went thru the internet and see how is his business doing or
maybe he just thinking of who the next girl he wants to put on GoDaddy.com mainpage
for next year. His staff is putting his business down the drain...and no one is doing anything about it. All the best Bob!
Peter M ( chinkyowner at hotmail(dot)com ) at: 2007-12-09 Time Hosted: 1 to 2 years General Rating note:
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61 out of 63Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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This is a very good Domain Host. The price is on average with other websites as well $10/yr for my .com domain. and my .net domain. They have so many features as well and it's a very easy to use interface. The sign-up and checkout part can get annoying though because after every time you press checkout they bombard you with offers that you really don't need or want. Otherwise I give them a nice 9/10 good job GoDaddy!! I saw you bike on American Chopper ;P.
Fern ( pixles(at)cottagenorth(dot)com ) at: 2007-10-06 Time Hosted: over 3 years General Rating note:
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73 out of 77Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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GO Daddy does not offer a toll free number.Go Daddy is playing a chameleon game with its clients and I think it is totally deceptive and a ripoff. Go Daddy wanted over $30.00 for 3 .com Domains they were insinuating they had a sale bur it did not include Dot Com names
priced at 9.99 plus fees
I shopped=
Name Registration - 1 Year $7.15 LOONIEEXCHANGE.COM 1 .COM Domain Name Registration - 1 Year $7.15 LOONIEMARKET.COM 1 .COM Domain Name registration - 1 Year $7.15 LOONIEDOLLAR.COM -------------------------------------------------------------------------------- Subtotal: $21.45 Shipping & Handling: $0.00 Tax: $0.00 Total: $21.45
THE INVOICE ABOVE IS WHAT I PAID to http://domainrightnow.com
which is a reseller for Go Daddy.What is different is the price and The Logo the operating system remains Go_Daddy ....save your money shop around don't deal with Go-Daddy
direct.I mask domains but I do not rip off anyone and charge more
than a product is worth,I don't charge at all... Google is my only cash cow !
Daniel ( marcsidnasse at yahoo dot com ) at: 2007-09-22 Time Hosted: 1 to 3 months General Rating note:
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88 out of 98Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Very Very bad performance for webhosting and email server.
Too many email are blocked out and there is no control over the level of spam filtering, so they just block everything that looks like spam !!
The price is very cheap but so is the service!
DO NOT GO WITH THIS COMPANY
Giulliano ( giulliano at united-card(dot)net ) at: 2007-08-21 Time Hosted: under 1 month. General Rating note:
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85 out of 89Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Im having a problem with them right now, i paid almost 340 USD for features not only Hosting service, i was going to buy reseller super plan, the problem is two days after i paid i asked refund to buy reseller plan because that was going to be better for me, but the customer suport asked me to Cancel my account to i receive my refund .. and when i did .. they emailed to me saying my refund was not guaranteed and i need to wait for billing department THINK ABOUT DECISION..
SO AVOID THEM
Gustaf ( abc(at)def(dot)com ) at: 2007-02-01 Time Hosted: 6 mo. to 1 year General Rating note:
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65 out of 160Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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It is really sick. I exceeded the monthly traffic limit with some 10GB's, and they charged me and additional $300 (yes, that is THREE HUNDRED), claiming I exceeded my limit by 144 GB, which is in fact half of my monthly consumption. Ridiculous!
leslie henry ( lhenry002(at)ca dot rr dot com ) at: 2006-12-05 Time Hosted: over 3 years General Rating note:
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81 out of 181Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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i need to download my web site.web is www.voodoospells.com
Joe Frische ( joe at yahoo dot com ) at: 2006-11-13 Time Hosted: 2 to 3 years General Rating note:
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341 out of 426Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I am getting really tired of their server functions not working and then spending time explaining their problems to them. After I explain, they claim it's not their problem. I have had this happen many times. I have to keep calling until I find a rep that's willing to work past the 'not our problem.'
Right now, I have a virtual dedicated server with an email service (HORDE) that the server comes with that DOESN"T WORK. They say it's not their problem, it's my server. I have spent a day going through the tutorials they provide and documentation on the web and can't figure out why it doesn't work. It seems that they should deliver a functional baseline system when they adverties that they will provide the software for this function. Now they tell me if I don't like it, I can install my own email product.
OR SWITCH TO A DIFFERENT VENDOR.
SaschArt ( contact at saschart dot com ) at: 2006-10-24 Time Hosted: under 1 month. General Rating note:
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186 out of 331Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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A LOT OF LIMITS in dedicated server. No root access via FTP, I can't change files from my server, limits at smtp up to 1000 emails/day - this limit is not in godaddy agreement - techical support never answer at clients questions, I never seen this, very bed services! We move our sites in other part!
mark ( mark0(at)dodgeit(dot)com ) at: 2006-09-29 Time Hosted: 1 to 3 months General Rating note:
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349 out of 491Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Godaddy's support is a joke.
I hope anyone hosting with them or considering hosting with them doesn't run into any technical problems. Their phone / email support are of the most UN-technical savvy level you could ever run into with a hosting company.
Their typical responses consist of
- "I'm sorry, I was unable to replicate the problem you're experiencing."
- "Your inquiry was forwarded to Advanced Hosting Support, who were unable to replicate the errors you're experiencing.", etc. etc.
The biggest joke of them all...
Me: "My site is loading slow", etc. etc.
Godaddy: "Please send a screenshot of the troubles you're experiencing...", etc. etc.
YOU'VE GOT TO BE KIDDING ME. How the **** do you take a screenshot of a slow loading site!!
For "technical" support, that should say it all.
No to mention, their servers are EXTREMELY overloaded/croweded. Don't be surprised to find numerous timeouts, errors, etc. with your site after you've been hosted a while. It almost seems as if they move you to a bunged-up server once you've gotten comfortable with them; as initially their hosting was ultra-fast when I first opened my account!
Also do not be surprised to find many of your members/ friends/ customers won't receive your emails if you're using their mailservers, because they're (Godaddy) blacklisted on many of the major ISP's (SBCGlobal, Juno, etc.); they do not pay close enough attention to whose abusing their resources until it's too late.
Lastly, for any company that hires individuals that seek out blogs with "godaddy sucks" written in them, then retorts with obscenities, blaming the complainers for all of their woes does not deserve your hard-earned cash.
Host with somebody that hires respectible individuals that don't fire off the handle like angry teenagers going through puberty when somebody says a few undesirable phrases about them.
Augustus glue ( AugustusGlue(at)wonka dot net ) at: 2006-09-23 Time Hosted: 3 to 6 months General Rating note:
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164 out of 276Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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cheap plan, mediocre , interface pages are a big D-
price to features is a B
support is helpful, I just wish that they wouldn't include all their dumb images and junk in their emails
( ) at: 2006-08-04 Time Hosted: 2 to 3 years General Rating note:
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202 out of 321Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Liars is what they are. Someone, I believe it may be google or microsoft will com along and bowl them out soon.
I know their reseller control center is down and I know my site is down but they lie to me and wait until they fix their problems and then write to me saying something like "we don't see any problem, what's the problem?
Don Austen ( truebluesman at hollymariecombs dot com ) at: 2006-07-20 Time Hosted: over 3 years General Rating note:
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246 out of 388Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I am the founder of an international charity for missing, exploited, runaway, abused and at risk children. Recently we learned that GoDaddy had changed the cgi protocol on its servers, so that our form mail no longer went through. Only they failed to notify us, so that we lost critical emails regarding missing and at-risk children. So I wrote a letter to the office of the president to complain. Rather than apologize, they took down our website without even telling us and eliminated our email accounts. Where before, through an act of omission, they had harmed I don't know how many children, now they have acted deliberatedly to suspend our services. To add insult to injury, they are demanding we pay them $75 to get them to release our domain, thursdayschild.org, which we have owned for 15 years! Add to that the fact that we are paid up with them through March 2007 for web hosting, as well as web stats! As far as I am concerned, their actions are unconscionable.
Yoshi ( yoshi(at)awajis dot net ) at: 2006-06-25 Time Hosted: under 1 month. General Rating note:
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172 out of 288Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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International customers should really avoid them. The support seems to have little notion about non-Roman character codes and of very little help in solving problems related to the issue.
Webmail interface can not properly display Japanese language, no language options are provided as in Horde or Squirrel. Unlimited mail accounts are so cumbersome to set up and manage.
Their refund policy is very disappointing too. Should really make sure if the server supports things you want to do before you buy a long-term plan.
Their control panel is quite different from the standard cpanel; no just different but with less features. They seem to be proud of $$$ worth programs offered within the panel, but most sucks and some don't even function properly.
Set-up can be time-consuming because every time you change something, there's some time lag before the changes take effect.
Well, I was stupid enough to pay for two years in advance, but I hope my bitter experience helps others make wiser decisions. My overall opinion on their service is so low that I don't mind wasting my paid money and go for a better hosting serivce.
Don Jones ( mymanjones at hotmail dot com ) at: 2006-05-31 Time Hosted: 1 to 2 years General Rating note:
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166 out of 291Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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It is so funny. MSN office is doing a Beta site builder thatn cannot begin to do what Godaddy tossed. I have been months trying to replace the old cheap Website Tonight 7. something. They replaced it with a 3.0 and keep adding bells but the one that tossed the old Website Tonight should be tossed too.
Pavel Lyakhovsky ( pl at fele dot ru ) at: 2006-04-06 Time Hosted: 6 mo. to 1 year General Rating note:
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179 out of 305Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Never host your website there. Very unprofessional and poor support. It can take up to 20 minutes waiting on the phone (and I was calling from Russia). If you send an e-mail to support you do get response within 24 hours but in my case it never resolved the issue because the support staff didn't read the question carefully. Then you reply with a more detailed explanation and again get a junk reply from them because it is now another person who answers and he/she doesn't bother to read your original question. Maybe the support is helpful with easy questions but I am a professional web developer and can solve easy problems myself. I need support for more interesting issues ans it was of no help.
But what made me to cancel everything (hosting, email, domain registrations) at GoDaddy was that they suspended my domain without any prior notice for 'spam abuse' while I have never sent any spam in my life. I am running a big translation agency and we simply don't do such things as spamming.
GoDaddy could not provide any proof of spam (user complaints etc.). They just said 'you're a spammer, your domain name is suspended, pay us $150 to have your domain unlocked'. This looks very much like racket and panel game. We had to pay this money to them because we were loosing more with our website unaccessible. Naturally, we have moved everything away from GoDaddy.
Never work with them. Never.
heidi pope ( heidi at opickles dot com ) at: 2006-04-05 Time Hosted: under 1 month. General Rating note:
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157 out of 312Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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my husband and i purchased a website tonight program through go daddy and found that it was not exactly what we needed to build our website to our satisfaction. in addition to that we received merchant services thru go daddy from innovative merchant solutions - BE CAREFUL the hidding charges are huge $59.95 for quick books set up and $37.95/month statement fee - then if you try to terminate your merchant services the cost is $395.00 for early termination. when i went back to go daddy to recoup the money the customer service person (i use that term tounge and cheek) said "sorry if you didn't read the fine print it's not our problem. this was a very expensive lesson learned and one i wanted to share. my suggestion is read everything carefully and if there's any questions call and ask them before you buy.
Jim J ( jasljohns(at)netscape dot net ) at: 2006-03-09 Time Hosted: 1 to 2 years General Rating note:
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173 out of 301Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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The Dodaddy package looks good on the outside, but does not deliver.
I don't know why Web hosting Top rates GD so highly, but they missed the mark when they included GD in their list, Cheap i sall GD has to offer.
Their FAQ is deficient and their customer notification does not adequately address issues related to some very important issues involved in switching form another host to their service.
The worst aspects of GD's service are their support and the reliability of their site.
So far, their support is 0:6 in addressing the questions I asked and problems I reported, and I have had to resolve each issue on my own.
I have not been with them long enough to reflect on their 99.9% up time pledge, but I have not been able to login to my account manager or Web based interface for the email accounts for hours at a time over the past week. Just today, my account features have been inaccessible for over 5 hours!
Ruben Sanchez ( rworld007 at sbcglobal dot net ) at: 2006-02-14 Time Hosted: 3 to 6 months General Rating note:
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184 out of 336Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Poor service....never again
Lynn Markey ( lynnmarkey at mail dot com ) at: 2005-10-30 Time Hosted: 6 mo. to 1 year General Rating note:
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156 out of 297Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Unless you're prepared to spend hours and hours and hours in agonizing frustration STAY AWAY from this company! The saying, " you get what you pay for" was never more true than dealing with GoDaddy. They may be cheap but you are just throwing your money away and setting yourself up for endless frustration if you chose this company to host your website. This is especially true if you opt for their so-called "user friendly" Website Tonite. This program is so bad that even this company's own techs can't figure it out. I suppose it works great if you only intend to add a little text to the template but if you try to add photos or use any of the offered features you will find that this program is a bad joke. Don't bother calling tech support as they have no toll-free number and you will be put on hold forever. If you finally do talk to a technician they will give you the same song and dance over and over which is: " we've never had this problem before and we don't know how to fix it ". Yeah right.
I' ve been trying to get my website finished and online FOR EIGHT MONTHS but it's impossible due to all of the bugs in the program. Once I went to my site and someone elses website was there! And every time I go back to it something else is screwed up. No explanation given, they just say they don't know what happened.
I should have listened to the other bad reviews I read about GoDaddy but I was lured by the low price. Live and learn. Trust me on this one, ANY OTHER COMPANY on the planet would be better than this one.
