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About GreenGeeksGreenGeeks.com is California's premium GREEN ENERGY WEB HOSTING service provider. The Green Geeks management team has over 40 years of experience in providing high quality, affordable web site hosting. Your account will utilize only the best of breed server hardware, the most dependable network providers and the most up to date software programs available anywhere on the internet. In addition your Green Geeks account will have a positive energy footprint on the environment as we replace, with wind power credits, 3 times the amount of energy your web site will use.
* Eco friendly green energy hosting
* Exceptional customer service
* Highest quality servers and bandwidth
* Dynamic account administration tools
* Complete video tutorials and FAQ's
* 24x7x365 quality support
* Web site design services
Complete Solutions
Green Geeks understands our customers need for outstanding service and we are 110% committed to our clients service standards. We've put together a complete solution to help get your web site online quickly and easily, to promote your web site and to profit with your site. You will experience our unrivaled reputation for quality green energy web hosting with outstanding 24x7x365 support services at an affordable price.
Satisfaction
Our service and sales technicians are here to assist you and are recognized as some the brightest, most devoted and the friendliest staff in the web hosting business. We are located in California and we offer extended support hours by phone and live chat as well as a 24x7x365 email ticket system. Your satisfaction is of the utmost importance to us and our team will work to resolve any issues you may have to your satisfaction within the first contact, however if for any reason there we need further research you will always be able to count on a prompt reply with the resolution.
Personal Connection
At Green Geeks we're confident that you will be extremely happy with your green energy web hosting service, however if you are ever dissatisfied and you feel the need for my involvement, I will always make the time to personally assist you. We look forward to your business and to serving your web hosting needs.
Contact GreenGeeks
Sales Support
Telephone: 877-ECO-SITE [877-326-7483]
Telephone support is available
M-F 8am – 8pm
Sat & Sun 10am – 6pm
Extended Business Hours and Weekends!
Email sales support is available
24 Hours a Day 7 Days a Week
Submit a SALES ticket
Technical Support
Help Center: Click Here
Telephone: 877-ECO-SITE [877--326-7483]
Telephone support is available
M-F 8am – 6pm
Sat & Sun 10am – 6pm
Extended Business Hours and Weekends!
Email support is available
24 Hours a Day 7 Days a Week
Submit a SUPPORT ticket
Billing Support
Telephone: 877-ECO-SITE [877--326-7483]
Telephone support is available
M-F 8am – 6pm
Extended Business Hours!
Green Geeks LLC.
1158 26th St. #446
Santa Monica, CA, 90403
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| | | | | [provided by paid service from Alexa Web Information Service] | Contact Information for Green Geeks | Company management by trey(at)greengeeks(dot)com [login]
Last update: 2009-06-02 20:38:14 GMT | | Owner: | | | Web Site Title | GREEN GEEKS | | Statistics for www.greengeeks.com | | Links to the site | 162 | | Popularity Rank (1 best) | 31093 | | Website details www.greengeeks.com | | Website Name Servers (DNS) | MX::greengeeks.com:69.175.12.61
ns1.websitehostserver.net:99.198.112.83
ns2.websitehostserver.net:99.198.112.84 | | Web Server Type | Apache/2.2.14 (Unix) mod_ssl/2.2.14 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635|PHP/5.2.9 | | Web Site IP | 69.175.12.61 | | Website Location:Country/State/City | United states / Virginia / Stafford [See Hosting in United States ] |
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| | Testimonials | Customer Testimonial Green Geeks ( greengeeks.com GreenGeeks ) |
| "I decided to go with another hosting company when I realized how slow my new interactive websites were uploading! My static sites werestill fast so I did some research and found out that my existing host server company had recently been sold and they were not able to upgrade their servers to work well witht the new web 2.0 platforms.
So I had to change. I did my due diligence and researched all the web 2.0 host servers out there. My husband and I truly believe in investing in green, responsible companies. So Green Geeks looked like a good fit!
My migration did not go as quickly as I had hoped but through no fault of Green Geeks. My old host company's slow servers were the culprit again. So now all 16 of my domains have been migrated over to Green Geeks and the interactive website's uploads are much faster now. Yeah!
I highly recommend this company not only for their their commitment to planet earth but also the excellent service of their people who go beyond everyday expectations."Karen Teeters <redstarr3@comcast.net> / illustratedcorvetteseries.com
"Great company. They have hosted my web site and have done wonders for the my business. They are dependable with great service. I would recommend them for anybody needing a web host."Law Offices of John Ribarich <j.ribarich@ribarichlaw.com> / | | GreenGeeks.com increases commissions for its affiliate program - July 13, 2009 - Monday July 13, 2009 -- Los Angeles, CA -- GreenGeeks.com (http://www.greengeeks.com), the world's #1 green energy eco-friendly web site hosting company announced that it has expanded their affiliate commission schedule to allow for higher commissions for affiliates who are able to send multiple web hosting clients within any given month.
"I have always believed that affiliates are a terrific resource for helping to promote awareness and sales for online businesses, especially in web hosting. As a result we embrace our affiliates just as much as we do for our top in-house sales representatives. We work with our affiliates to help them understand our service offers, ad placements, market out reach and niche areas of promotion." said Trey Gardner, CEO of GreenGeeks.com.
GreenGeeks has expanded the offer from $50 for each new client to a tiered structure allowing affiliates to make up to $100 commissions for sales referrals.
"Our growth at GreenGeeks has been terrific and as a reward to our existing affiliates as well as any new affiliates who may join our cause we decided to increase our commissions payout. We understand that in these economic times that individuals and businesses are struggling with revenue streams. The internet and web hosting however continue to grow at a rapid pace and becoming an affiliate of a top web hosting company like GreenGeeks allows people to refer business to us and open up a new area of revenue growth." added Trey.
About GreenGeeks
GreenGeeks is an award winning eco-friendly green web hosting company with offices in Toronto, Chicago and Los Angeles. GreenGeeks provides an unlimited web hosting package where customers can host an unlimited amount of domains and emails on unlimited space and bandwidth with terrific features for web hosting clients.
GreenGeeks co-location facility is located in Chicago in a world class data center using Intel Quad Core Xeon processors and RAID 10 storage arrays for ultra fast data operations. GreenGeeks clients receive cPanel, the world's most popular and easiest to use web hosting control panel along with 2 free web template builders, free domain name, and the fantastico script library with one click installs for all of their scripts.
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| | Date | Total Domains Green Geeks [Estimated only] | Situation [Gain domains or Loss domains] |
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| July 26, 2010 | 8820 domains | +218 domains | | July 19, 2010 | 8602 domains | +170 domains | | July 12, 2010 | 8432 domains | +225 domains | | July 5, 2010 | 8207 domains | +248 domains | | June 28, 2010 | 7959 domains | +4571 domains | | Quick and brief overview of few months from previous years | | December 28, 2009 | 3388 domains | +44 domains | | December 21, 2009 | 3344 domains | +3096 domains | | December 29, 2008 | 248 domains | +8 domains | | December 22, 2008 | 240 domains | |
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| Time Hosted: under 1 month.
| Green Geeks Rating (0.5 out of 5) |   | | GreenGeeks Features | | | GreenGeeks Cost | | | GreenGeeks Customer Relation | | | GreenGeeks Control Panel | |
July 6, 2010
anom ( basksko at yahoo dot com ) | I have been robbed. Their website STATES: https://www.greengeeks.com/web-hosting/green-web-hosting.php "Monthly Price $4.95/month Includes Free Domain & Setup" I have since been charge $148 for the full three years! A guy called and rushed through his script and never once confirmed the price. Now my rent check will bounce, my kids will go hungry and my lights turned off. Homeless = no internet = no income = no website = no life. They have refused my phone calls, my emails and hung up on me numerous times. Warn people away from them. They are horrendous.
54 out of 59 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO
This is Trey Gardner CEO of Green Geeks responding to this review.
We have no clients with the email address basksko@yahoo.com.
Please reread this review and note we have a 30 day money back guarantee which we honor so if there were a financial crisis this "customer" could get their money back, AND $148 probably wont cover the kids, lights, rent/mortgage etc that this reviewer is alledging that we caused injury to. If this is an actual client please call our offices during normal daytime operations and ask for me & reference this review and I will personally assist you. Otherwise for those of you reading this, Please reread & decide for yourself.
Thanks,
Trey -- greengeeks.com representative | Time Hosted: 1 to 2 years
| Green Geeks Rating (5 out of 5) |  | | GreenGeeks Features | | | GreenGeeks Cost | | | GreenGeeks Customer Relation | | | GreenGeeks Control Panel | |
June 23, 2010
Natasha ( tashie923[at]live[dot]com ) | I signed up and the rep said that I would get my account details in 10 to 15 minutes, I didn't get the login information in that time so I called their support people. I was surprised that I got someone within only a few seconds, and this was on a Sunday!!! The agent told me check my spam folder, which I did and it was not there. They resent the login information and I got it within a few seconds at the time. The rep didn't want to let me go until I was sure I had the information I needed. Now that's what I call customer service! It's refreshing! Very homely feeling too! Price isn't bad at all and obviously the service that I get for the price is worth every cent! Go with these guys!
73 out of 79 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (2.5 out of 5) | | | GreenGeeks Features | | | GreenGeeks Cost | | | GreenGeeks Customer Relation | | | GreenGeeks Control Panel | |
June 19, 2010
benny Kusman
( bennykusman[at]bennykusman[dot]com ) | Just because i want to do something for environment, i started to sign up for greengeeks. The feature is good,unlimited space and bandwidth, but the customer service is just lack of knowledge and seems not to understand about hosting. Only level 3 support is the good cust service but it's not easy to contact them. Multiple times i alerted their team that the server load is more than 2 or 3, but they seems to say there is nothing wrong and yet my clients web started to slow down.
Overall, choose other hosting companies that provide knowledgeable cust service.
81 out of 85 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO
This is Trey Gardner CEO of Green Geeks.
I have been going over the 30 separate trouble tickets that Benny submitted to our staff within the 2 1/2 month period he was a customer of ours. I have found no instance of any type that our staff did not fully and accurately answer Benny's multiple questions which included whether the pictures on our web site were our servers or pictures provided by our co-location facility SingleHop. In fact those pictures are of some of the servers in the Singlehop facility (incase you like Benny were curious about that aspect of our business).
I have gone over the tickets from Benny to our admins that the server loads were high and I have checked our records during those times on the server Benny was on RS9 and I have found no instances nor have our admins of the delays he referred to. In addition checking the trouble tickets during the times he referenced and cross referencing them with anyone complaining about RS9 at that time we could find no other instances of communication.
Benny's address is listed in Singapore and we host several thousands of clients in Asia, Australia etc, some of whom are on the server RS9 and we have not seen similar complaints.
Thank You,
Trey Gardner -- greengeeks.com representative | Time Hosted: 1 to 3 months
| Green Geeks Rating (4.5 out of 5) | | | GreenGeeks Features | | | GreenGeeks Cost | | | GreenGeeks Customer Relation | | | GreenGeeks Control Panel | |
May 11, 2010
Christophe Bandini
( christophebandini(at)thelostforum(dot)net ) | I've moved to GreenGeeks.com for two reasons: I wanted my website to do a little something for environment, may it be only symbolic. I mainly come to GreenGeeks because of very disappointing experiences in the past with my former webhosting companies. Experiences which had not prepared me for such an excellent customer service like the one GreenGeeks.com can be proud of.
If my websites happen to be offline on rare occasions, it is never for more than 10 minutes and EACH time I contact support I have a reply in the minute.
Like we use to read it on dvds ... "Two thumbs up !!" \o/
67 out of 74 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: under 1 month.
| Green Geeks Rating (4 out of 5) | | | GreenGeeks Features | | | GreenGeeks Cost | | | GreenGeeks Customer Relation | | | GreenGeeks Control Panel | |
May 9, 2010
Kevin Roh ( rlvhosting(at)hotmail(dot)com ) | Currently, I've been with GreenGeeks for about a month now, more or less.
Right now, I have no problems with downtimes, lag, or anything like that.
If I had to compare HostGator with GreenGeeks, I would pick GreenGeeks all the way, even though HostGator does provide good service, it just seems to be overpriced.
GreenGeeks provides unlimited space and bandwidth, but only limits you on how many accounts you can create. This feature I just love!
The price for the reseller is just amazing, well, just because it doesn't limit you on how much space and bandwidth you can use.
Their customer support isn't the best, but it still helps you out!
I have not experienced any downtimes ever since I've been with them!
77 out of 86 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 30, 2010
Steven Guadalupe ( steven at nycrdc dot com ) | I'm a web hosting reseller with GreenGeeks. Since signing up I've been extremely happy with the reliability, performance and customer service that I get for my money. Support is available 24/7/365 (or 366 in a leap year as they say). I would recommend green geeks to everyone.
84 out of 86 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 6 mo. to 1 year
| Green Geeks Rating (4.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 22, 2010
Francis Zimmerman
( fzimmerman01[at]hotmail[dot]com ) | I'm a web hosting reseller with GreenGeeks and applaud Trey and his gang for the hard work they do to keep me in business. Since signing up with GreenGeeks I've been most pleased with the reliability, performance and customer service that I get for my money. My customers almost never bother me for issues related to sites going down or slow. What I love most is the fact that there is ALWAYS someone available to help me with any of the issues I have been faced with. It's good to see a 24/7 operation that actually is 24/7. I'm also glad I chose them for their green commitment. The others don't come half as close to what these guys to in terms of working with other green entities. These guys are the real deal and you would be stupid to not work with them! Kudos!
99 out of 109 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: under 1 month.
| Green Geeks Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 15, 2010
Colin Hrecus ( colinhercus[at]gmail[dot]com ) | Watch out for these guys. Don't be fooled by their responses to complaints on this review site. also watch out for review sites that earn their money promoting a few "top" web sites.
Despite Greengeeks creamy response to my previous complaint they did nothing too help me. They took 2hrs to give Control Panel access back and insisted I debug Tikiwiki, an open source CMS/WIKI. They gave no help in this and couldn't even give the URL that caused the issue. They insisted I fix and only way I had was to disable Tikiwiki. After doing this it took 6hrs of emails and complaints to get access restored to my static web pages. The site is now up wihout Tikiwiki, just afew static pages, and I am looking for a new hosting service. They did help by providing a backup of the site for me.
Note that this "Suspension" happened exactly 30days after the site went live, a coincidence? Or does it have something to do with 30 day refund guarantee?
There was no warning, no help to resolve the problem, just instant suspension.
This could happen to you!!!
Note TOS is 8% of CPU in 60sec or 4.8sec of CPU. Hostgator is 25% in 90sec or 22sec.
Watch out for Draconian TOS that suspend your site with no warning.
Use Greengeeks if you have a plain vanilla simple html web site with no open source CMS or other code and it's not critical to your business if it's down for a few days.
Please check out my web site www.novocraft.com. We are a professional company providing software to Universities and have a documentation Wiki with less than 100 pages and about 200 site visitors per day and we got suspended for using too much CPU!!!
104 out of 113 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO
This is Trey Gardner CEO of Green Geeks responding to Colin's 2nd complaint which Joe in our quality assurance department responded to earlier.
I apologize that his 2nd complaint went unnoticed and therefore unresponded to for a few weeks but I had been traveling the week when Colin first posted his complaint and he posted the 2nd complaint the first day, after Joe made his response here.
First off I take every criticism seriously and my responses here are in no way to try to assuage those complaints' gravity. Obviously complaints about us are going to be one sided and we feel it is appropriate that our version of what transpired be heard so that anyone reading these complaints & responses can make an informed verdict.
This client used an open source product that caused an issue with our server. The open source product is not known for causing issues and therefore we determined that the product was installed improperly, the script caused a problem to the server which per our terms of service we suspended the client's site until we could figure out why this was happening. The client refers to our terms of service in his complaint and compares us to another hosting company:
Note TOS is 8% of CPU in 60sec or 4.8sec of CPU. Hostgator is 25% in 90sec or 22sec.
Let's talk about this comparison for a moment. In a shared server environment the server is running at some level % level of CPU and at peak times the CPU may be higher than at other times. We cap individual CPU loads off at 8% for 60 seconds because we feel that with our server's CPU (especially since we have 8GB of RAM per server) that any site or account that hit's 8% is having some malfunction that could cause a problem for the server if it spikes above that. A spike of 25% for 90 seconds means that the server is badly compromised and all other client sites on that server are running at least 25% slower than they would normally as they would be running at 25% CPU for that bad site plus whatever CPU is being used for all of the other sites running on that site.
Also when you have a 25% spike for 1 site the CPU being used by the other sites actually makes the server work harder for the other shared clients CPU because you have taken away 25% of the capability of the server for those other sites which in turn makes them run even slower. Imagine your heart compromised by an additional 25% than it currently is an how much harder your heart would have to work.
Most of our clients do not get suspended, looking at our stats it happens to .18% of our clients over our history and for most of those clients we are able to pinpoint the issue and work with our clients to rectify the issue. In this client's case even after we addressed the issue with him and identified where their error was they continued to blame us and in life that just happens.
Are we draconian (as Colin labels us) for our practices or are we proactive making sure that everyone's hosting here is stable & reliable? I believe it is good practices to make sure that our servers are stable and reliable for all our clients. A spike of 4% - 8% in our 8GB environment is highly unusual especially for 1 site to have that spike for more than a few seconds and therefore we have instituted policies to make sure we are protecting all of our clients.
As far as a 30 day guarantee and the fact that this client's site was suspended a few days past the 30 day guarantee, I can only say that if we reneged on our 30 day guarantee you would see far more complaints here about that and the fact that you don't (compared to other hosts who do renege on that guarantee) should say something about our practices and our moral compass. We are a good company providing honest services and we do not betray our morals.
Thank you,
Trey Gardner -- greengeeks.com representative | Time Hosted: 6 mo. to 1 year
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 15, 2010
Phil Schwarz
( pschwarz007 at hotmail dot com ) | I write eBooks for a living and needed a place that could delivery security and a stable hosting environment for people to purchase my books from. After learning about them through several of the top 10 sites and reading so many great things about them, I decided to give them a try. I was moving from another provider and have no clue how to transfer over, so I took advantage of the free migration service that they offer. They notified me when they started and when they finished, my site was on GreenGeeks before I knew it. Excellent communication. Since being on their servers, I have noticed a speed improvement and definitely a reliability improvement. These guys are good and them being green is just icing on the cake!
83 out of 88 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 15, 2010
Colin Hercus ( colinhercus[at]gmail[dot]com ) | Hi, WE recently move dto Greengeeks after reading good reviews here and having had a lot of downtime with previous service.
However this morning Greengeeks just took our web site offline with no warning and want us to pay for dedicated server. We have a simple web site using TikiWiki and a few users, maybe 200 visitors/week but Greengeeks claim we used more than 80% CPU all attributed to tiki-index.php.
This may be true, as tiki-index does keyword site search but it usually only takes a few seconds at most to search the site.
I think they should give us some warning and a chance to look to correct the site.
If you are using open source software and you don't know how much CPU time it will use be careful, your business web site could just disappear without any warning leaving you in a bad situation with your customers.
This isn't acceptable behaviour for a company that wants to retain customers.
Colin
79 out of 86 Top Web Hosting users found this webhosting review to be helpful!
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This is Joe in the Quality Assurance department following up here as Trey Gardner, who normally replies here, is traveling today.
I have looked into this incident and it did appear that the way that the TikiWiki script was working on this account improperly. I am further looking into this TikiWiki installation as we do fully support the TikiWiki script on our servers. This client's account is back online and we continue to monitor the account.
Thank You,
Joe -- greengeeks.com representative | Time Hosted: 1 to 3 months
| Green Geeks Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 14, 2010
Irene King
( vegasrenie(at)embarqmail(dot)com ) | Reviewing a company when you're upset is probably the wrong thing to do, but since this isn't the first time that I've had issues, I feel totally justified.
As I sit here at four o'clock in the morning, I'm waiting to hear from customer support to find out why my account with my three little sites has been suspended. My account was paid over a month ago. Two of the sites are in framework stage - one has ten (count 'em) very patient subscribers and the other has none. My primary site is just building up subscriber traffic again because I moved to a new emailing company, and I haven't let everyone know that I'm back online and am ready to receive traffic.
So my account was suspended because of too much server activity. WTF???
This isn't the first time that this happened. I lost my site on several occasions before, all due, I was told, to other customers' problems which brought the servers down. Now, apparently, I'm one of those bad customers with my piddling little sites.
The reason I left my old host was because they did not keep up technologically, and I had occasional issues with getting newest versions of WordPress (and plugins, etc.) to work properly and consistently. When I came to the end of my two-year contract and decided to change, I thought GG would be a good deal. So far, I'm less than ecstatic. While I'm able to implement features that I wasn't able to implement on my old hosts' servers, if nobody can see them, what's the use? I never lost access to my sites EVER with my old host under this type of circumstance, even if I wasn't happy with them on a technological level.
As I read the positive reviews here, I notice that many have reseller accounts. Is that the deal? Sucky service unless you part with the big bucks? I don't have or need a reseller account - I just need my sites (such as they are) to be online and available for my readers.
Unless "being green" is more important than being online, I'd consider another hosting service. Looks like I'm on the hunt again.
Oh, by the way ... I've been with them about a month. And this is the service that I have. Let's just say that the level of trust that something like this won't have happen again if/when I have real traffic is very, very low.
68 out of 78 Top Web Hosting users found this webhosting review to be helpful!
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This is Trey Gardner, CEO of Green Geeks responding to Irene's complaint.
First let me say that it is always regrettable when we have to suspend a client's account because it is obviously upsetting to our clients. It is however necessary for us to suspend accounts when they are causing issues on a server so that the other customers on those servers are not compromised by another customers high level of usage.
Second is that we are still currently hosting Irene's web sites (at the time of this posting 3:15pm PST) and that the sites are live and we hope to be able to help Irene and support her web site projects. We do understand Irene's frustration however as we look at why this happened we may better understand how to avoid this in the future.
Irene had her web hosting account temporarily suspended because her sites caused an elevated spike in server load. Irene's sites had an 8% CPU load on the server for over 60 seconds which alerted our server administrators and forced us to suspend her account. Anything above 4% for a period over 30 seconds is a cause of concern for our administrators and anything extending past 60 seconds is a red flag and will prompt an account suspension. Anything over 10% is an immediate red flag and cause for a suspension.
The problem here was not due to the size or bandwidth of Irene's sites size or traffic but was more due to some module or plugin she had for her site as she related to us in ticket ID UQZ-477003
" I guess if I had extreme animations, huge photo galleries or lots of videos, I'd understand. I ran into one problem earlier yesterday, disabled all plugins, and restored them slowly, one by one. When one gave issues, I deleted it. That was yesterday afternoon/evening. And everything was fine until last night/early this morning. The only thing that I'm doing is making sure my site is up and functional ... nothing fancy."
Obviously Irene herself had seen that there were problems on her site prior to the suspension and she was trying to isolate the issue and fix the problem and had thought that she had done so but it had not been fixed and her sites caused a problem on the server prompting us to have to suspend them until they were fixed.
During our time working with Irene to inform her why this happened and what she could do to work through the sites' problems Irene communicated with our top level 3 server admins who informed that she might have some module/plugin installed improperly or that the wordpress script was not the latest most stable version. They also informed here of where to go to learn how to optimize her wordpress blog and make sure that it would not cause server spikes in CPU:
http://codex.wordpress.org/WordPress_Optimization#Shared_Hosting
Irene's sites are back online and appears to have found and fixed the issues she was having. Our technicians are here to help our customers find the places they need to learn how to do more with their web site projects and Irene seems to be one of those who can learn how to work the sites properly. For those customers who may want additional help we do advise they find professionals to assist them which in this case would have been wordpress developers and you can easily find directories of developers by doing a google search "wordpress developers".
Irene also in this posting commented about the good reviews on this site by resellers where she was not a reseller. Our service quality is the same in our servers and support representatives for both our shared customers. You can find our server information at:
http://www.greengeeks.com/why-us/our-datacenter.php
We invest in high end quality server hardware, software and we have some of the best technical support personnel in the industry. Resellers however may be a bit more gushing about our service because they typically are developers who may have more experience than a typical client and they see just how great our service is.
Thank you and good luck with your web site projects,
Trey Gardner
-- greengeeks.com representative | Time Hosted: 1 to 2 years
| Green Geeks Rating (4.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 9, 2010
Tara Walsh ( twalsh(at)gmail(dot)com ) | My decision to host with GreenGeeks was an excellent one. Since day one I have been receiving the service I am paying so low for! The customer service is excellent, the technical support is awesome and the service it self performs the way it is supposed to. I have seen some minor glitches, but they are quickly corrected, nothing that I am concerned about. I recommend these geeks to anyone looking for reliable and friendly hosting!
79 out of 80 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (4.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 31, 2010
Roger Willis - RW Media
( roger[at]rogerwillis[dot]com ) | I signed up for the sprout plan and the plan has been great so far. I have 6 sites that I have added this month with no problems. I can easily install a variety of applications. I've installed Joomla and Wordpress several times no problem.
I have had some problems trying to get Magento working on the server. An auto-install of Magento would be awesome and would save a lot of time!
Customer Service
The Green Geek customer service has replied to me every time w/i 20 minutes. I was quite pleased with the response time of support.
Everyonce and a while I will go through Live Support and they usually get my answer my question; when they cannot they just refer me to support@greengeeks.com.
So overall, things are great. The next thing I am going to try and do is setup shared SSL. We'll see how that goes, considering some of the other comments below.
57 out of 58 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 2 years
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 13, 2010
Andrew ( dre1984(at)hotmail(dot)com ) | I have just renewed my subscription with GreenGeeks and thought a 1 year period with them was sufficient for a review. Since signing up with them, I have had nothing but excellent service and actually am very impressed with the quality of service they they provide. It's something that I didn't have at my previous hosting provider (and the reason why I switched). They helped me move my site over, which was painless. Anytime I made the attempt to get in touch with their support, I have always been able to get someone that knew what they were talking about, which is also great! I had an issue with my domain transfer, but they quickly resolved that once it was brought to their attention. In the end, good service, good people, good price. I say go for it, you won't regret it.
87 out of 90 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: under 1 month.
March 9, 2010
Nick ( no at spam dot com ) | I am not a customer just yet, but I will be signing up with GreenGeeks. I am very impressed with the way that Trey Gardner, the CEO addresses complaints about his company. It gives me full confidence that if something does happen, they actually care to look into and resolve any issues that may be outstanding and that's something I have not seen in a lot of the other companies. It almost seems like there is no one even behind those companies.
I'm pretty hopeful that Trey won't be responding to my complaint, but I know if I do have one he'll at least answer my concerns. GreenGeeks is a winner in my book!
61 out of 63 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 4, 2010
Ronnie J ( therondonj(at)live(dot)com ) | Signed up with them a few months ago and have been getting the service that I have paid for. There have been minor hiccups, mostly my fault but they were there each step of the way to help me through my stupidity. It's good to know that there are smart people on the other end. I also love that they are green, it makes hosting with them even that much better. Lots of features and affordable. Great host!
75 out of 77 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 28, 2010
Dave Dawes
( dave at nursingleadership dot org dot uk ) | I canceled because of out-of-hours technical support which is mission-critical to me. I needed to sort out a number of problems at the weekend and the support was just not responsive enough.
Previous hosting companies have provided impressive 24/7 customer support via live chat (so you are not waiting hours between emails) but they are not Drupal specialists which is what I needed for this site. The 24/7 support via live chat is only at a very basic level which is mainly regurgitating FAQ links and then asking you to email technical support with anything above that.
A real shame as they seemed a really good ecological web hosting company.
61 out of 68 Top Web Hosting users found this webhosting review to be helpful!
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Dave,
This is Trey Gardner CEO of Green Geeks. We are sorry to have lost your business and sorry to hear that you feel that our support was inadequate.
I was appraised of Dave's cancellation last week and I did have our quality assurance manager Joe contact him via his cancellation email. I would like to clarify for all of the readers here about our support hours and methods so that they are clear.
Green Geeks offers 24x7x365 live chat and email support as well as phone support from 9am (EST) - Midnight (EST Monday through Friday and phone support from 9am (EST) - 8pm (EST) Saturday and Sunday. Our support personnel are North American and when you call you will be speaking with a friendly, knowledgeable English speaking support representative.
Now our 24x7x365 chat support personnel are our tier 1 representatives. They are very good at assisting our customers with information on how to do a number of things with their web hosting accounts.
Our tier 2 representatives man the phones and help out with some chats but usually are busy handling the support email requests.
Our tier 3 reps are our server admins. The admins are handling the servers making sure that they are running properly and they are assisting the level 2 technicians with any email issues which may be over the tier 2 reps' heads.
For areas of support which require more research in terms of directing customers on how to do specific functions for their web sites, (like how to modify a specific module within Drupal) due to the fact that research needs to be done on our part to get the correct information to the customer we handle those requests by email because handling them by chat is inefficient. If we handled research related issues by chat or by phone we could have numerous customers at the same time, backed up, waiting on chat or on the phones for information that we are busy doing research on. In these instances we request that the customers submit a support ticket request so that our staff who are dedicated to the tickets can concentrate on doing the research and getting the proper information to the customers.
You can learn more about our support services:
http://www.greengeeks.com/why-us/wu-support.php
And You can get support by going to:
http://www.greengeeks.com/support/main.php
Dave also mentions that our staff are not Drupal experts. Since Drupal is an ever growing 3rd party open source software program supported by thousands of Drupal webmasters we rely upon the expertise of the people we work with at Drupal.org for supporting their 3rd party product (since after all they know it best).
Drupal.org has tons of places to go to get Drupal specific assistance. In addition our Drupal clients can go to:
http://www.greengeeks.com/kb/idx.php/37/0/DRUPAL-Hosting.html
to get to our Drupal FAQ area which will help direct our clients to the areas on Drupal where they can learn to do specific things. We also have a Drupal video tutorials section.
Green Geeks servers are configured to allow the current and the upcoming future new release of Drupal 7 as you can see from our server configurations:
http://www.greengeeks.com/phpinfo.php
and which you can read about at:
http://www.greengeeks.com/kb/idx.php/37/149/article/DRUPAL-SYSTEM-REQUIREMENTS--How-does-Green-Geeks-support-Drupal-users.html
In addition we work closely with some of the head people at the Drupal association and we have confirmed that our servers have the latest installations for the Drupal software program so that our clients have the very latest security and functionality.
Green Geeks is a recommended Drupal hosting provider which you can see on their site and we were chosen to be the official Drupal web hosting company for the Drupal For Dummies help book released late 2009.
Again I extend my apologies to Dave. I would like to say however we believe that as a company that we have structured our support department so that we are handling our customers questions and issues in a manner to provide the very best, and fastest method to provide accurate information and resolutions to our clients' needs.
In addition we are proud of our capabilities with regard to supporting Drupal customers and we believe we have created a terrific environment for our Drupal clients and we understand that with a program like Drupal there are going to be some very specific inquiries from our clients who would be best served by getting the absolute exact answer to those questions by the Drupal community and we have worked hard to make sure that we have all of the proper guides so that those customers can receive that correct information from the Drupal association.
Thank you and good luck with your web site projects,
Trey Gardner
-- greengeeks.com representative | Time Hosted: 6 mo. to 1 year
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 18, 2010
Barry Nolan ( bnolan12 at live dot com ) | I'm a web designer and I get a lot of my customers ask me where they should host and I have always referred them to GreenGeeks because of their great customer service and features. It's also affordable for my clients. Since they introduced their reseller web hosting, I have started offering my customers hosting through their program and have to say I'm quite impressed at the flexibility and features that I get. The level of service and support I get from them is impressive to say the least. I haven't had one of my questions go unanswered and that means a lot to me because I was never strong with hosting. I've been with them for almost a year now and I have no regrets when choosing GreenGeeks as my web hosting provider, neither do my clients.
66 out of 72 Top Web Hosting users found this webhosting review to be helpful!
Did you find this GreenGeeks review useful? YES / NO | Time Hosted: 1 to 3 months
| Green Geeks Rating (0.5 out of 5) | |
January 17, 2010
Denny Vollet
( denny[at]dchost[dot]co[dot]za ) | Not sure how has worked with this small company, they may have grate ratings but they have BAD staff with very bad attitudes, I am a reseller with them, I have now been trying to get a restore done of one of my customers.. . the support ticket has been logged 10 hours back, I have phoned them a number of times and they just do not care at all about you or your problems. Spoke to Jonathon he basically told me to bugger off and wait. He will do things when they have time.
Sorry but this is a not how business is done in these hard times.
1 out of 1 Top Web Hosting users found this webhosting review to be helpful!
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This is Trey Gardner CEO of Green Geeks,
I wanted to comment on Denny's complaint, I reviewed his ticket to ensure that our technical support department acted appropriately in this manner. Denny's business is in South Africa which is why there was a slight delay in getting back to him, the issue he had in terms of a client backup off the server would need to have a tier 3 admin take care of that. We have admins who are employed around the clock but the after hours admins (Midnight - 8am PST) are employed to take care of the servers and make sure that they are running properly and that the nightly backups are taking place as they should.
As with all our customers and resellers we recommend that they backup their own web site files at every opportunity so that they can have a local backup and to not rely solely on the backups on our servers. We have an FAQ regarding this instructing all our clients to backup to their own machines:
http://www.greengeeks.com/kb/idx.php/0/130/article/How-to-Create-a-Full-Backup-of-a-Site.html
We do take nightly backups of all our servers to ensure that in the event of a server failure that we would have a backup of the entire file system and it is not intended to be a system which will restore one off customer files if for instance they make a mistake in their hosting account, again we recommend that each customer keep a backup of their own files for them to make restores.
Having said that I would like to address the issue of Denny's complaint about Jonathan. Jonathan was an employee who was knowledgable however for was let go from our company. He was let go prior to january 1 2010 which makes Denny's complaint strange since it was posted well over 3 weeks after Jonathan was dismissed. In any event we have continued to communicate with Denny and he remains a reseller customer of Green Geeks.
Thank you for your time and have a nice day,
Trey Gardner
CEO Green Geeks -- greengeeks.com representative | Time Hosted: 6 mo. to 1 year
| Green Geeks Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
January 29, 2010
Michael W. ( mwintz(at)yahoo(dot)com ) | The quality of service that I have received over the year that I have been with them has been nothing but excellent. Their uptime is terrific, their customer support is always there and responsive. On odd occasions, I do notice their servers get a bit laggy, but within a few seconds it corrects it self. I am not actually sure if it's their servers or my connection. Overall, great service and if you're looking for a reliable, staight forward web host with no frills, then GreenGeeks is the way to go!
61 out of 67 Top Web Hosting users found this webhosting review to be helpful!
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