Mayra jimenez ( mayrajimenez at yahoo(dot)com ) at: 2008-03-22
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 60 out of 65 Web-Hosting-Top users found this review to be helpful!
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I also own an e-commerce site, as I see some customers that have reviewed this server before. In the short time we've been with them, the server has crashed at least once a week, sometimes for several hours. We constantly have clients flooding our customer service email asking what is wrong.
When we call host excellence, they always have an excuse for the server crashing. "Somebody is abusing their site", "we're moving our server to ohio", etc, etc. We've lost countless sales due to their unreliability.
I DON'T SEE HOW THEY CAN CLAIM, LEGALLY, THAT THEY HAVE 100% CUSTOMER SATISFACTION. SEEMS LIKE A LOAD OF CRAP TO US.
We are looking to switch servers immediately, and to get a refund of the time we've been with them.
Do not pay to have your site hosted by them, it is not worth the pain.
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Bob Smith ( advertisers2000 at yahoo(dot)com ) at: 2008-03-12
Time Hosted: over 3 years
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Control Panel note: | 93 out of 99 Web-Hosting-Top users found this review to be helpful!
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I´m writing this review as I wait for my e-commerce site to come back up and for Host Excellence to give support to the other 33 callers before me on their phone support. Live Chat is down as well.
If you have an e-commerce site and expect at least 99% uptime, do not host with Host Excellence.
We open an average of 3-5 tickets a week. Their web and database servers crash constantly, including their own support site. Live Chat support is often unanswered and waiting times for phone support are often longer than 40 minutes.
In January 08, a couple of tables from our database were suspiciously lost. When we asked for a security or login log of some sort, Host Excellence could not provide any. To this day we don´t know what happened or how those tables got deleted.
Even more upsetting is the fact that when you visit their site, right on the home page they state 100% Customers Satisfied. From my experience and many others, this is just false.
We are currently looking to move our site to a different provider. I strongly recommend you look somewhere else if you want to have your site live and running. I´d rather spend my time running my business than having to deal with Host Excellence´s unprofessionalism day in, day out.
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Matt ( mattfuehrer(at)mailshack(dot)com ) at: 2008-02-20
Time Hosted: over 3 years
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Control Panel note: | 60 out of 64 Web-Hosting-Top users found this review to be helpful!
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Hosting of my business website has been stable and problem free over the past 3+ years.
Customer service via phone and help desk ticket has been fast and easy- they have always been able to solve any issues right away.
Email on the other hand is another story. spam, spam, spam. They do not use any spam filters at all (because on a shared server if they filter the email then it'll affect other hosted users) so I get ALL of the spam that comes my way. Also, blacklisting has been a real big problem. This is not all Host Excellence's fault, but as a hosting service they DO have more power than me to make email a better experience. Also, Horde, the web mail client sucks, sucks, sucks- it is there for emergencies only.
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Jesse ( jesse_worley at yahoo(dot)com ) at: 2007-07-03
Time Hosted: 1 to 2 years
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Control Panel note: | 71 out of 81 Web-Hosting-Top users found this review to be helpful!
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If you sign up with HostExcellence you will need a lawyer on retainer. They will lose your data, as they did to so many people in June 2007, and then lie about why it happened, using an excuse that is simply not possible in a data center as well managed as they claim theirs is. How is it that a power surge can even happen in "one of the most robust and well-managed data centers in the world?" It's a literal impossibility unless they aren't employing even the most basic power hardware available. Either way, they cannot be trusted. Their administrators are largely incompetent and WILL lose your data, change permissions on your files, or suspend you without investigating your account. Use another host, these clowns aren't worth the money they steal.
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Elvis ( qvkrrlyd at trashmail(dot)net ) at: 2007-01-27
Time Hosted: 1 to 2 years
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Control Panel note: | 83 out of 179 Web-Hosting-Top users found this review to be helpful!
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These are the facts:
I signed up about a year ago and was on the original "Linux basic" plan (or something like that), which gave me 50mb web space for $2.95/month. Then around December some time I was looking on their home page and saw that that for the same price the new plan now called “Linux express.” I contacted the “live chat” and asked them if I can change plans, a seemingly simple request. After a convoluted conversation I finally got a response basically saying it would cost me the equivalent of almost two-years of what it would otherwise cost to sign up for a new plan! When I inquired how they determined this I was met with no response. I kept prompting but still no response. So I closed that window and opened a new one to ask the same question.
This time the “agent” once again gave me a convoluted explanation of how they determine the outrageous figure but he assured me that the refund of the existing plan would equal the cost of “starting” the new plan so the actual charges would be zero. At the end of the conversation I simply asked, would I be charged anything? He said no. So I was like, great, lets do it.
A few days later I checked my credit card bill and what d'ya know, the clowns did charge me. Fortunately I had kept a transcript of the conversation in which the “agent” clearly says I won't be charged. So I opened up a helpdesk ticket, and attached the transcript of the conversation explaining basically what happened and politely requested they refund me immediately.
Well, to save a month's worth of going back and forth with what seemed to be a robot at the other end of the keyboard this is what happened:
1.Their first response was that the “agent” told me there would be a charge
2.I pointed out the plain English wording there wouldn't be a charge
3.They admitted the “agent” was mistaken but said they don't always have the right information and I should have logged a helpdesk ticket to get a true answer
4.I said fine, but I still want a refund
5.They responded saying that the agent had been sent on further training and that they were very sorry for the problems.
6.As before, I was like, okay, but I still deserve a refund
7.They responded by saying they are very sorry for the inconvenience.
8.Again, I want my refund
9.They said that the only way I would get a refund was to have my hosting account canceled!
Outrageous. So they screwed up and instead of just refunding me a paltry US$45, they would have to cancel my account. What choice did I have but to cancel. I'm now with a different provider and am exceptionally happy with their service. I don't live in the USA but I am shocked by this service. Notonly did they lose a customer for life but I will take any chance I get to dissuade others from using their service.
That's it.
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Mark Smith ( webmaster(at)aboututila(dot)com ) at: 2006-11-19
Time Hosted: 2 to 3 years
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Control Panel note: | 102 out of 181 Web-Hosting-Top users found this review to be helpful!
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Prices are expensive when compared to others (BlueHost for example offers more bandwidth and more disk capacity for almost half the price).
Technical Support is weak, "Instant Chat" staff are geared towards sales, not technical suppport. There is no on-line "Knowledge Base" or Customer Forums.
Control Panel has limited functionality and features (and until recently pretty slow), but probably suitable for novice users.
Uptime is excellent.
Overall - suitable for novice users with un-complicated web sites where ease of use is more important than price.
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Ramesh ( ramesh(at)yahoo dot com ) at: 2006-06-16
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 364 out of 506 Web-Hosting-Top users found this review to be helpful!
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I have hosting my website and the customer was excellent. The technical support from india is great and they should be rewareded :)
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Oliver Mueller ( muell039842 at web(dot)de ) at: 2006-01-12
Time Hosted: 3 to 6 months
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Control Panel note: | 193 out of 322 Web-Hosting-Top users found this review to be helpful!
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Serverperformance wasn't the best, and often very slow. Availabiltiy was unsatisfactory. My domains often didn't respond, many times it was not possible to log into the control panel or webmailer either. Worst was that sometimes my domain got routed to a totaly different website than my own. But the worst is the customer service. Sometimes they needed over two weeks to answer a high priority trouble ticket. The answer usualy was not relevant to my problem. I finaly canceled requesting a refund (in August 2005), which I couldn't check since I am out of the country and didn't get my credit card statements until now. No refund of course. I called them, they told me to open a ticket (they never can solve something over the phone) and I they answered my question regarding the missing refund with "your account got suspended because you no longer wish to host with and you received a refund" and they closed the ticket. I reopend it asking again about the refund and they answered they now refunded the current month (january) and the ones I already paied in advance (till march) and closed the ticket. I reopened it again asking to refund the money back to the date they suspended my account (in August) and for 2 days I didn't get a response. According to their own invoice system, the refund for January-March never happened either. Probably won't see that money ever again.
The staff also often messes up the Hostexcellence Terms with the terms of their other company IXWebhosting.
Stay away from this place!
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Ken ( kennethpschnell at adelphia(dot)net ) at: 2005-10-29
Time Hosted: under 1 month.
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Control Panel note: | 181 out of 331 Web-Hosting-Top users found this review to be helpful!
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I have had them for about 3 weeks now - nd so far they have been down twice - so no website and no development - the down time has lasted for more than 4 hours - this is not a good impression of 99% Uptime because I think I have just experienced the 1% down time and I have not been with them for more than 3 weeks.
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Sam ( samk(at)digitk dot cn ) at: 2005-08-15
Time Hosted: 3 to 6 months
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Control Panel note: | 161 out of 297 Web-Hosting-Top users found this review to be helpful!
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Generally a good hosting company, all features are working as advertise.
Thier mail server is sometimes unstable, especially they use Horde mail which is awfull, full of bugs, slow and with limited functionality.
Not recomended for those with extensive mail traffic, or if you need
to check your mail via Web and not Pop3.
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Jan Hauser ( JHauser at qwest(dot)net ) at: 2005-07-26
Time Hosted: 3 to 6 months
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Control Panel note: | 184 out of 329 Web-Hosting-Top users found this review to be helpful!
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Host Excellence offers a lot for the price -- but at a price. Customer service is varied - some reps are very helpful; others flat refuse to do anything to help. Reliability has not been good - web host has been offline several times; Database service has stopped (crashed) & for the first 12 requests, customer service refused to do anything about it. Email service is unreliable -- 20-40% of emails passing through their servers are delayed, lost, or blocked.
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