Review about Host Gator - completed on 2006-01-15 - by Reinaldo Pena
General Impression Founded in 2002, Hostgator.com, LLC has quickly grown from its humble beginnings in Boca Raton, Florida into one of the most respected names in the web hosting industry. Renowned for exceptional customer support and unrivaled in terms of customer satisfaction, Host Gator is poised to take the lead in the highly competitive and densely populated world of web hosting providers.
The Host Gator philosophy is simple: Provide reliable service, superior support, and affordable pricing to businesses and individuals seeking quality shared, reseller, or dedicated web hosting solutions.
Host Gator is committed to helping its clients succeed in a highly competitive marketplace. By offering unmatched levels of customer support together with the essential tools that today's successful web hosts require, Host Gator should be your #1 choice for exceptional private label web hosting. As your business grows, you can rest easily knowing that we will be with you every step of the way.
Reliability Choosing Host Gator means that your sites will be accessible via a fully meshed and redundant Certified Cisco Network featuring 10 backbone providers. These providers include:
* UUNet (GigE)
* Sprint (GigE)
* Level 3 (GigE)
* Global Crossing (GigE)
* Verio (GigE)
* AT&T (GigE)
* Time Warner (GigE)
* Allegiance Telecom (2 x GigE)
* Broadwing (GigE)
* AboveNet (2 x GigE)
Data Center (toured) Host Gator has chosen The Planet to provide its customers with superior network connectivity with minimal required downtime. Located in Dallas, Texas, The Planet's Data Center boasts over 35,000 square feet of raised floor space featuring state-of-the-art security, safety, and cooling systems and is second-to-none in the industry
* (21) 26-ton Data Air AC units
* Pre-action dry pipe sprinkler system
* Over 500 smoke detectors in an integrated system
* Simplex security badge entry/exit on all doors to facility
* Multiple TXU electrical grids
* 4800 volts of input power
* 3 main transfer switches
* 1-megawatt generator (2000-gallon tank)
* 1.5-megawatt generator (2200-gallon tank)
* DataTrax monitoring software for all data center infrastructure
Contact Information and Support E-mail sales@hostgator.com
billing@hostgator.com
support@hostgator.com
Phone We have 24/7 sales and support available.
1-866-96-GATOR (1-866-964-2867) 24/7 sales and support line 1-561-353-1164
Fax 1-703-797-1837
Office 23123 State rd 7 Suite 105 Boca Raton, Fl 33428
Mail HostGator.com
9964 Robins Nest rd
Boca Raton, Fl 33496
United States of America
Attention: This information can be already old, please contact us in case this information is wrong and should be updated! Alternatively, in case you represent this company, create your self a free account to manage hosting plans and much more!
Web services details about Host Gator [provided by paid service from Alexa Web Information Service]
HostGator is one of the fastest growing shared and reseller web hosting companies in the United States. We don't require customers to sign up for anything longer then a month to month contract and we don't have any setup fees on our reseller and shared plans
Customer Testimonial for Host Gator:
"I found hostgator on Google while searching for reseller hosting and reseller hosting programs. They are both affordable and reliable. The uptime I have had on my reseller web hosting is simply amazing!"
daniel ( dljone9(at)netscape dot net ) at: 2008-01-28 Time Hosted: under 1 month. General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
52 out of 58Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
wow, these guys must have had a bad day or two. i tried getting set up with them - their "instant access" assurance was anything but instant. when i tried to get in touch with them to find out about the delay their 24/7 online support must have been taking a nap. when i did finally get someone - more delays in terminating my account, at one point they even tried to blame me for the delay (even though the cancellation request showed up as an open ticket in their ticketing system). maybe these guys are better than what i saw, but if this is how they treat a brand new customer - i don't want to trust them with my online presence.
Derrick ( djl at hotmail(dot)com ) at: 2007-12-21 Time Hosted: 1 to 3 months General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
58 out of 64Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
Host Gator is a fine company and there up-time is good. There email services seems to go down a lot and I could never find out a reason for this. Their email support really stinks. I may not get a responce for many hours or days and the answer is definitely not helpful the first time around. So many emails have to bounce back and forth before the issue is resolved. Host Gator really needs to look carefully at there support services.
aybars badur ( iris at gmx(dot)com(dot)tr ) at: 2006-08-29 Time Hosted: 3 to 6 months General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
396 out of 508Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
i am working with them for nearly 6 months, in this period i saw my site down for 2 times, which were for short times.
I met hostgator after using many terrible hosting companys, and i like the service and support of hostgator. I didnt had much technical issues, everything works well.
I had several sites to host in one account and didnt need a reseller account, and it just fit well.
John G. ( ) at: 2006-08-24 Time Hosted: under 1 month. General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
281 out of 411Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
Very popular hoster with solid offers. Support is quick and available via e-mail, phone, and live chat. Hosting packages are not too special but offer good features for a decent price. Overall seems like a pretty reliable hoster.
saschart ( contact(at)saschart(dot)com ) at: 2006-04-26 Time Hosted: 3 to 6 months General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
178 out of 305Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
This Company DON'T PAY affiliates!!! We DON'T RECEIVE OUR MONEY from 10 months ago.
If this is not the TRUE we want to see PROOF from their payment!
Also the clients send here are unsatisfied by Gator services.
Don Dalrymple ( imhiskid(at)vistacc dot org ) at: 2006-04-19 Time Hosted: 1 to 2 years General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
311 out of 448Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
I have been with Host Gator approximately 18 months. I have noticed no interruption in service. I have a reseller account (Aluminum). The only thing I might change is, as a programmer, I'd like to have access to PHP 5 for it's improved OOP capabilities. My "customers" are all various ministies that I have donated space to. I haven't had a single complaint from them either. cpanel and whm are great. Everything has worked when, and the way, it's supposed to.
Alexandro Simioni ( asimioni at ais dot com dot br ) at: 2005-10-24 Time Hosted: under 1 month. General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
154 out of 263Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
Support exists, but doesn't work properly. The reply time is very slow. Server is too unstable, I could not send or receive e-mails.
cookie ( ebiz4u at shaw(dot)ca ) at: 2005-10-17 Time Hosted: 1 to 3 months General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
184 out of 303Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
Very disappointed in comtomer service, even when service charges apply. I can't imagine when they have to do some thing free.
seldon ( hseldon_99 at yahoo dot com ) at: 2005-10-13 Time Hosted: under 1 month. General Rating note:
Features note: Price/Cost note: Customer Relation note: Control Panel note:
196 out of 309Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
YES /
NO
HostGator is really hosted at ThePlanet. ThePlanet is a serious hosting company, but they are not cheap. As a result, HostGator's revenue margins are razor thin. If you're just serving simple HTML pages with nothing fancy - they are pretty good. However, if you have a web application that starts using resources, your account will be terminated. Instantly. Then they will force you to upgrade to their $80 plan or they wil not talk to you.
