Review about Host Rocket - completed on 2004-12-30 - by Reinaldo Pena
General Impression The most disappointing about Host Rocket is customer service, which is pitifully fragile when compared to that provided by other companies on this list. Whenever you call, you bump into the automatic answering machine or have to hold on while they are receiving other calls. In addition, orders must be submitted online, but not over the phone, which can be rather annoying in some cases. They claim to have around 30 technical support staff, but still are somehow unable to manage the flow of customers.
When it comes to servers, they are definitely above average, with less than one thousand users on each server, which guarantees stable performance and less vulnerability to hacker attacks. The level of uptime is rather high, and their packages include all common customer-friendly features that are on par with those provided by competing co-location vendors. They currently plan to offer many new features in the future such as load balancing. In addition, Host Rocket offers one of the most reliable backbones around, thanks to its OC-192 connection with Qwest. Thus, you will get above average web hosting platform to launch your business on the Web.
Reinaldo Pena for web-hosting-top.com, 12/30/2004
Coupons/Promotions
Code offered by Host Rocket [Coupon code/Promo Code hostrocket.com]
Coupons Code/Promotions
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For a limited time only - buy one year of Rocket Freedom for $99 and receive the second year completely free. The Rocket Freedom plan is loaded with features and includes exclusive Freedom Bandwidth. Enjoy affordable hosting with room to grow from HostRocket.
Basically HostRocket is offering their standard Rocket Freedom package at the discounted price of $4.95/mo. on their 24 month plan, instead of $8.95/mo!
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Web services details about Host Rocket [provided by paid service from Alexa Web Information Service]
Contact Information for Host Rocket
Owner:
HostRocket.com
Site Title
Host Rocket
Site Description
Offers shared, dedicated and colocation plans. Also, provides domain registration and free shared plans.
HostRocket is reshaping and influencing the web hosting industry on a daily basis by providing world-class services that cannot be found anywhere else. For that reason, we take pride in keeping our customers and the media informed about important events and changes surrounding our company.
HostRocket is a highly successful web hosting firm headquartered in Clifton Park, NY. Since its foundation in 1999, HostRocket has always had the goal of underscoring support, availability, technology and value.
We offer a 30 Day Money Back Guarentee, No Contracts, Instant Account Activation, and much more!
Customer Testimonial for Host Rocket:
"As for everyone running professional business on the Internet, resilience is of great importance for me. In the past I have had certain problems with server network availability caused by lack of redundancy. It is difficult to assess the actual character of redundancy promised by hosting providers. But with Host Rocket I hit the nail on the head! I'm not strong in technical specs, and the words "redundant CSS switches" convey little meaning to me. Still I'm greatly satisfied with the performance of my site - and it's enough to entrust Host Rocket with my further Internet projects."
LHRace ( l(at)inkypot(dot)com ) at: 2007-11-07 Time Hosted: over 3 years General Rating note:
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51 out of 60Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I saw the review commenting on customer service, and I'd just like to say that the email system of customer support works incredibly well and the guys there - Don is particularly brilliant! - are so good at sorting stuff out, including anticipating where problems might arise and warning me. The phone system isn't perfect but I've never had too much need of it, given the promptness with which the support tickets are dealt with.
Israel Isassi ( israel(at)rwtconsultants dot com ) at: 2005-11-07 Time Hosted: 1 to 2 years General Rating note:
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164 out of 272Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Since my previous comment about e-mail instability, HostRocket has been excellent. Apparently whatever issues they were experiencing have been resolved and I am back to recommending them to my clients.
Israel Isassi ( israel(at)rwtconsultants(dot)com ) at: 2005-08-30 Time Hosted: 1 to 2 years General Rating note:
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203 out of 351Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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HostRocket had been an excellent webhost for quite some time.. Now all of a sudden they can't seem to get a handle on something as simple as e-mail services, although everything else seems fine.
I'm not sure they have a grasp on the fact that some of their clients run their businesses on HostRocket web and e-mail servers. It's becoming all too frequent for their e-mail servers to be down or experiencing "delays".
Having 20 years experience in the IT industry, I can understand the complexities of running a data center. I also understand that if you can't keep the systems running you will lose customers. I'm not sure HostRocket understands that simple fact.
