iPowerWeb General ImpressionAt first, we were skeptical with iPowerWeb's generous offers at such prices, their responsiveness in terms of customer support and many other things. We first reviewed iPowerWeb's service last year. At that time we stopped evalutating it pretty soon again due to a few advertised features that have not in any way met our expectations. After keeping a close eye on them until now, noticing their tremendous growth not only in size but also in quality we decided that they have advanced considerably, which enabled them to rank as the 4nd best web host.
iPowerWeb Price & CostIn terms of pricing and getting what you paid for they are pretty good compared to many others. Their one price, one package policy makes it easy for people who are new to webhosting. We have yet to check out how easy it is to upgrade and add features to your current account. iPowerWeb got completely reloaded with more space and more features, also including free domain name privacy. You get now $30 credit towards Google AdWords and FREE $50 Yahoo! Search Marketing Credit. iPowerWeb offers domains to their customers at our wholesale price - just $6.50 a year! These prices apply for every extension we offer -- from .com to .us. Every iPowerWeb domain name registration comes with many free bonuses, such as a FREE domain parking page, FREE email forwarding, and FREE WHOIS Privacy for your domain name.
iPowerWeb ReliabilityIPOWERWEB utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of over 800 Servers and ˝ a Petabyte of storage. Both centers have:
* 7x24 security
* N+1 power (both A/C and D/C)
* Identical network architecture and equipment
iPowerWeb Data CenterIPOWERWEB runs four state-of-the-art, secure data centers monitored 24/7 by their expert network engineers to ensure maximum security and uptime for their customers servers. They use best of breed equipment like Dell PowerEdge and HP ProLiant Servers, Cisco & Foundry Firewalls and Routers and premium bandwidth through their partnership with AT&T and Cable & Wireless. Their two world-class quality Tier 1 Internet Data Centers are optimized to provide an industry-leading web, data, and applications hosting environment. These centers are designed to stay up and running, protected from power failure, physical intrusion and network outages by extensive back-up power and cooling systems, multi-layered security, and network redundancy and diversity. Their Data Centers are connected to the Internet using the highest performing OC48/OC192 IP backbone available.
IPOWERWEB provides flexible, on-demand access to network capacity of 7.2 Gigabits on an AT&T Local Services ring that is redundant and diverse. Dual access routers connect IDC to multiple AT&T IP backbone nodes via dual OC-48/OC-192 connections. Back-end connectivity and network services options available include ATM, Frame Relay, private line, IP and local-switched and circuit-switched services, with local access provided by both AT&T and other local service providers.
Security is provided 24X7 and includes guards, closed-circuit monitors, alarmed doors with secure card-key access, biometric scanner, "man-trap" restricted access to the data floor and options for locking equipment enclosures (cabinets or cages). Guards maintain access to the loading dock and access requires a card key. Security personnel also monitor the building. Building and environmental alarms are monitored 24x7 by their staff and remotely by the Network Operations Center.
Their IDCs are designed for 90W/sq ft of conditioned floor space. Most have dual (2N) Uninterrupted Power Supply (UPS), each with multiple modules synchronized to work in unison or independently. UPS systems receive power from both commercial power feeders and standby generators and are designed to support a fully loaded center for 15 minutes via its internal battery plant.
In case of a commercial power failure, banks of diesel generators in an N+1 design (at full load) provide power to the center within one minute of a commercial power outage. The one-minute gap is covered by the UPS battery system to ensure no impact on equipment. During an extended commercial power outage, the diesel generators provide power using the fuel securely stored on site. Fuel suppliers are on standby to provide additional service.
Smoke detection is delivered using state-of-the-art VESDA (air sampling) smoke detection and alarm system. VESDA systems are 100 times more sensitive than conventional fire detection systems. Detectors are grouped into zones. Fire suppression is via a pre-action dry pipe system. Once one or more detectors sense smoke, the fire alarm panel opens the deluge valve to fill the sprinkler piping with water. In case of an actual fire, the seal on the sprinkler head will melt and discharge water on the affected area.
The IDCs have multiple chillers and Computer Room AC (CRAC) units to provide air conditioning to meet AT&T N+1 redundancy requirements. The CRAC units are strategically located near the racks to deliver temperature and humidity conditioned air to maintain a room temperature in the range of 75oF. Chilled air is distributed via 30 inch raised floor air plenum, which provides maximum flexibility for increased power and cooling requirements.
The raised floor also houses the under-floor power and low-voltage cable distribution system. This is an extensive network of intra-building cable and wiring that supports both power cables as well as low voltage telco wiring in sub-floor ladder-racking.
iPowerWeb Customer SupportIn terms of customer service our experience with iPowerWeb was not bad, however, not too good either. Their team can be reached 24 hours a day, seven days a week. If you need immediate assistance, however, it is probably not fast enough to have an email answered after 24 hours. The person on the phone line was friendly, however, not much of a help when we were pretending to experience a technical issue with our hosting account with them. That was probably just a one-time bad experience because when we checked it out another few times, we did get a very good and helpful response even via phone.
About iPowerWebIPOWERWEB is a leading eBusiness Website Hosting provider. Our Internet based end-to-end promote, manage and profit from their online presence.
We utilize two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of over 800 Servers and ½ a Petabyte of storage.
Pursuing total quality and delivering on our promises, research and development are the most critical aspects of IPOWERWEB's mission to be the best eBusiness provider in the industry.
IPOWERWEB, founded in October 2001, provides web hosting and web services for small- and medium-sized businesses worldwide looking to build, manage, promote and profit from an online presence. The company, which offers domain registration, web site hosting, e-commerce tools, merchant services, application hosting, online marketing, site optimization services, and web site design, is also famous for the speed and effectiveness of its customer support.
IPOWERWEB's Web site hosting solutions have quickly become the first choice of SME's, webmasters, developers, designers and everyday Internet users worldwide looking to leverage the power of the Internet.
The IPOWERWEB Business Pro Plan is one of the most popular Web site hosting solutions WorldWide. Over 700,000 member websites from over 100 countries depend on IPOWERWEB for speed, reliability, security and global reach.
IPOWERWEB has garnered several awards for outstanding performance and customer service including the 2006 Editor’s Pick Award from Hosting Review and the 2006 Gold Award from Top Ten Reviews.
With IPOWERWEB, you can feel confident that you will receive rock-solid hosting with the customer service you expect and deserve.
IPOWERWEB has set the stage for the next generation of Web hosting and business Internet solutions.
IPOWERWEB operates under the official business name IPOWER, Inc.
Contact iPowerWebTelephone:
Support: 24 hours a day, 7 days a week, 365 days a year
Billing: Monday - Friday 7 AM - 7 PM (PST), Saturday 9 AM - 5 PM (PST)
Sales: Monday - Sunday 7 AM - 7 PM (PST)
Main Line: 888-511- HOST (4678)
Outside the U.S. & Canada: 602-716-5398
Postal Mail:
iPowerWeb Inc.,
919 E. Jefferson St.
Phoenix, AZ 85034
Additional Offices:
2800 28th Street, Suite 205
Santa Monica, CA 90405
Legal Inquiries:
Christopher Gonzalez
General Counsel
111 E. Broadway, #210
Glendale, CA 91207
E-mail:
Sales: sales@ipowerweb.com
Billing: billing@ipowerweb.com
help Center
Rich Hummington for web-hosting-top.com, 01/05/2009 |
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| | | | [provided by paid service from Alexa Web Information Service] | Contact Information for iPower Web | Company management by admin(at)ipowerweb(dot)com [login]
Last update: 2009-07-07 09:02:38 GMT | | Owner: | IPowerWeb, Inc. | | Web Site Title | iPowerWeb.com | | Website Description | Offers one solution web hosting package, includes POP3, FTP, SSL, CGI, PHP, FrontPage extensions, and web site statistics. |
iPower Web is web hosting company targeted for countries: United States
| | Statistics for www.ipowerweb.com | | Site in business since | 10-Jan-2000 | | Links to the site | 3577 | | Popularity Rank (1 best) | 69729 | | Site language | en | | Website details www.ipowerweb.com | | Website Name Servers (DNS) | MX::in.ipowerweb.com:66.96.140.51
ns1.ipowerweb.net:66.96.132.42
ns2.ipowerweb.net:65.254.254.139 | | Web Server Type | Apache/Nginx/Varnish | | Web Site IP | 66.96.130.200 | | Website Location:Country/State/City | United states / Massachusetts / Burlington [See Hosting in United States ] |
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ipowerweb.com traffic Reach per milion
 | ipowerweb.com daily traffic Rank trend
 | ipowerweb.com daily PageViews per milion
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| | Testimonials | Customer Testimonial iPower Web ( ipowerweb.com iPowerWeb ) |
| "I am the owner of a small Web Design company with several clients that have small businesses. I contacted Ipowerweb via email and less than 24 hours later I had a real live human on the phone. Not knowing exactly how to go about getting all my domains transferred as well as all the sites I designed, my contact "Trey Gardner" from Ipowerweb stepped right in and said "No Problem, when you get ready for the transfer we will take care of it and walk you through it". Ipowerweb had a No Pressure sales approach and gave me a direct contact phone number along with email and said he would be my contact from now on. Even when my contact "Trey" went on vacation, someone else was given the responsibility to handle all my needs and did it with the same professionalism as always. These guys perform as a professional hosting company should. A no excuses, reliable web hosting company that does what they say they will do at an affordable rate! Keep up the great work!"
from Darren B. Browne | | Netcraft Reports Most Reliable Hosts - September 13, 2007 - Web analytics firm Netcraft (netcraft.com) reports this week that INetU (inetu.net), New York Internet (nyi.net) and Acens (acens.com) are the most reliable hosting company sites for August 2007, followed closely by Easynet (easynet.net), iPowerWeb (ipowerweb.com) and Go Daddy (godaddy.com).
Colocation and managed services provider New York Internet led the list for the third time this year, having previously taken the top spot in January and May. Meanwhile, managed hosting provider INetU was second in the July survey and has appeared in the top 10 many times, including seven consecutive months in 2004. This is the first appearance on the reliable Web hosts list for Spanish Web host Acens.
Trailing the top three are American discount Web hosts iPowerWeb and Go Daddy. Three of the ten most reliable Web hosts run their Web sites on FreeBSD, three operate on Windows and two on Linux.
Netcraft measures and posts the response times of fifty leading hosting providers' sites. The performance measurements are made at fifteen minute intervals from separate points around the Internet while averages are calculated over the immediately preceding 24 hour period.
The company reported last week that it released the results of its September 2007 Web Server Survey.
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| | Date | Total Domains iPower Web [Estimated only] | Situation [Gain domains or Loss domains] |
|---|
| July 26, 2010 | 228275 domains | +1667 domains | | July 19, 2010 | 226608 domains | +1603 domains | | July 12, 2010 | 225005 domains | +1739 domains | | July 5, 2010 | 223266 domains | +1347 domains | | June 28, 2010 | 221919 domains | +17293 domains | | Quick and brief overview of few months from previous years | | December 28, 2009 | 204626 domains | -34 domains | | December 21, 2009 | 204660 domains | -74901 domains | | December 29, 2008 | 279561 domains | -1165 domains | | December 22, 2008 | 280726 domains | -126227 domains | | December 31, 2007 | 406953 domains | -2394 domains | | December 24, 2007 | 409347 domains | |
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| Time Hosted: over 3 years
| iPower Web Rating (2 out of 5) |   | | iPowerWeb Features | | | iPowerWeb Cost |  | | iPowerWeb Customer Relation | | | iPowerWeb Control Panel | |
January 24, 2010
andres ( andres28us at yahoo dot com ) | I had set my setting to not be charged again, even got an email saying that the account will be deleted and i will not be charged. well they charged my renewal and i have not idea how because they had an expired credit card, i guess they just started guessing the expiration day on it.. i thought that was pretty bad. they better refund my money soon..or i will cause some trouble. they were not even authorized.
54 out of 61 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: 1 to 2 years
| iPower Web Rating (0.5 out of 5) | | | iPowerWeb Features | | | iPowerWeb Cost | | | iPowerWeb Customer Relation | | | iPowerWeb Control Panel | |
September 2, 2008
Rick Byrnes ( rbyrnes at basswest dot com ) | Aweful,, tons of down time and this latest has been 4 days. every 24 hrs. tech support closes the ticket and calls it fixed when nothing has been done . We found this review page while searching for a new server.. GO ELSEWHERE WE ARE!!!!!!!!!
92 out of 95 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web host review | Time Hosted: 2 to 3 years
| iPower Web Rating (0.5 out of 5) | | | iPowerWeb Features | | | iPowerWeb Customer Relation | | | iPowerWeb Control Panel | |
July 3, 2008
Samantha ( nothanks(at)ipowerweb(dot)com ) | I had months of trouble with IPOWER and finally closed my account and moved to another host company. I still have one client site left on their servers and will move them soon as well. They never fixed the web stats area. I experienced 1-2 hours waits on the phone to customer service from Nov 2007 - Feb 2008...I gave up. They do not answer the phone or return emails....so lame. I opened a BBB complaint on them in AZ....still took a month but finally got 1 years worth of hosting $$ back. They are having huge growing pains and not increasing the customer service staffing.
83 out of 85 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: over 3 years
| iPower Web Rating (0.5 out of 5) | | | iPowerWeb Features | | | iPowerWeb Cost | | | iPowerWeb Customer Relation | | | iPowerWeb Control Panel | |
July 2, 2008
S. S. ( iwantyourjunk(at)hotmail(dot)com ) | Ipower isn't just the WORST hosting company I've dealt with, it is the WORST company that I've ever dealt with.
I've purchased 50 domains with them 4 years ago and have been pulling them out one-by-one over the last four years. It's taken this long because I've just given up so many times, saying that they're no longer worth the hassle of transferring.
I've made three big mistakes in my 6 years of business and 1 of them is Hosting with IPOWER. I hope they get sued.
51 out of 58 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: under 1 month.
| iPower Web Rating (0.5 out of 5) | | | iPowerWeb Features | | | iPowerWeb Cost | | | iPowerWeb Customer Relation | | | iPowerWeb Control Panel | |
July 1, 2008
Jimmy ( fatnao(at)gmail(dot)com ) | Ipower.com is really bad service. Be careful! Yes, they are cheap if you can be patient of their bad service. Please go ahead! Honestly, really be careful of this company.
52 out of 59 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: 3 to 6 months
| iPower Web Rating (0.5 out of 5) | |
April 17, 2008
www.innacityarts.com
( innacityarts(at)gmail(dot)com ) | holy s***, I had no idea so many people felt this way. ive been saying it for ever. i have a whole lot of domains i bought from them. been pulling them out of that trap one by one. their customer service is pathetic. the worst experience. i get the sense that this companies going down fast..(look at the graphs above) it says it all. i think they are going to crash & burn.
total mismanagement ... can anyone tell me how & where to transfer all my domains to a quality domain/hosting site?
64 out of 74 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: under 1 month.
| iPower Web Rating (0.5 out of 5) | |
April 14, 2008
Armando ( haloodi(at)hotmail(dot)com ) | Avoid these fools..... try calling their tech support, or any other number other than sales and you'll never get a human being. i waited more than an hour and a half on hold, still no answer. don't even consider these people.........
97 out of 102 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: 2 to 3 years
| iPower Web Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
April 3, 2008
Matt ( savagebrothersfilms at yahoo dot com ) | You 'renewed' my account on 1/25/08 and charged my card WITHOUT MY PERMISSION!
I CONTACTED FINALLY VIA EMAIL & YOU CANCELLED AS YOU SAY 15 DAYS LATER!
15 DAYS IS WELL WITHIN 30 DAYS. YOU ROBBED ME. GIVE ME MY MONEY YOU THIEVES.
I WILL GIVE YOU THIS ONE LAST CHANCE TO MAKE THINGS RIGHT. REFUND MY MONEY. YOU CHARGED ME $166.80 & 15 DAYS LATER REFUNDED $26.45. HOW IS THAT NOT ROBBERY? $140 FOR 15 DAYS WHEN IT WAS YOUR FAULT THAT I WAS NOT ABLE TO CONTACT YOU DUE TO HORRIBLE HORRIBLE CUSTOMER SERVICE AND HOUR LONG WAIT TIMES ON THE PHONE!
I have tried to get ahold of you on multiple occasions. This is
the worst
> customer service experience I have ever
> encountered.
>
> 45 minutes waiting on hold via phone on 1/24/08
> 52 minutes waiting on hold via phone on 1/25/08
> 34 minutes waiting on hold via phone on 1/26/08
> I've tried to chat online, no agent came to the chat box after 40
minutes.
> I've tried to email you via the website and got the message "a
problem has
> been
> encountered"
ONCE AGAIN, LAST CHANCE. NEXT WILL BE THE BETTER BUSINESS BUREAU AND MY LOCAL POLICE STATION FOR THE ILLEGAL USE OF MY CREDIT CARD NUMBER
76 out of 81 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: 2 to 3 years
March 26, 2008
-anonymous- ( -no email- ) | I wish I had found this site before having all the problems that I have had with them lately.
During one of their recent "email issues" one of our clients told my boss about an email that was sent to me and my boss. We were both on the "TO:" line of the email. I got the email, but my boss never did. I have Exchange server getting the emails for all our staff and I could clearly see (from my own logs) that my Boss never did get that email. I immediately opened a trouble ticket with iPower and when I didn't hear from them after a few days I started to call and use the chat feature on their site. I cannot tell you how many times they told me that "someone is working on it and it will be resolved in a few hours". Finally, after two weeks, one tech support guy said "it has our highest priority on your ticket" (I was told that once before too).
Finally I got a call today from someone asking about my problem and he insisted that he couldn't research my problem. I asked if you lost this email, how many have you lost before that I didn't know about!?
After speaking with a supervisor, I'm clearly taking my business elswhere. The supervisor told me that there are many reasons why an email could go missing...but when asked what specific reason MY EMAIL went missing, he had no answer! He wasn't even willing to look into it for me. I know it wasn't the typical issues like over-limit email account, in SPAM folder, returned undeliverable, etc...It was literally LOST within the realm of iPowers servers.
I got nothing but the run-around from them and they don't seem to care if they start loosing your emails!!!
DO NOT USE IPOWER...BUT, IF YOU ALREADY ARE USING THEM, START YOUR MIGRATION TO ANOTHER HOST TODAY! ITS NOT IF, BUT WHEN IT WILL HAPPEN TO YOU!
78 out of 86 Top Web Hosting users found this webhosting review to be helpful!
Did you find this iPowerWeb review useful? YES / NO | Time Hosted: over 3 years
| iPower Web Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 24, 2008
Jim Moore
( omegareport at mindspring dot com ) | The reviews here are very outdated. After being with iPowerWeb for several years I have pulled all but one of my sites off (I design websites for myself and several clients) due to their atrocious (nonexistent!!!!) customer servicw.
To make matters worse, they have switched to a new cPanel (that my other hosts have had no trouble with) and they can't seem to get it right. They obviously didn't test it before shoving down our throats, so what should have taken a matter of hours to get up and running is now taking months.
I STRONGLY advise not using this host.
56 out of 66 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: over 3 years
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 20, 2008
Richard Rajchel
( jazzyrick(at)yahoo(dot)com ) | I have been a customer of iPower for over 5 years. Soon I will no longer be a customer. My site has been down for nearly a month. I have been on the Pro Plan for 5 years as I said earlier. My CC expired, and the site went down, so I updated my billing info and the site should be up in no time right? Well in iPowers infinite genius they now tell me that I have no FREE Domain credits available on that account.....which I literally just paid for a few weeks ago.
The worst part is that they have changed their tech support handling, so when you call, not only do you sit on hold for 35-90 minutes, but when you get someone on the phone it's just an "information" person. They take all your questions and information on the phone and forward them to a tech support person that will contact you in 24-48 hours.
This tech support change has been recent as I've been dealing with iPower for years. It also seems that they are having a massive amount of problems with their transitioning all their hosted accounts to Vdeck3. See http://www.northcountrygazette.org/news/2008/03/04/ipower_destroys/. I guess there's information out there about a class action lawsuit as well.
If you have an account with iPower already I would highly recommend moving it soon, as they may no longer exist in the near future.
If you are thinking about going with iPower for hosting, I would avoid it like the plague. This is coming from a customer who was happy with they service up until a few months ago and recommended many of my associates to use them. Now I just pray that they don't have similar problems to me or many others and can transfer before there is problems.
-Richard Rajchel
86 out of 91 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: 2 to 3 years
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 14, 2008
James Livengood
( jameslivengood[at]showtimeequ[dot]com ) | The worse customer service of any company I have worked with. Have spent 5 weeks and hours of time to move my domain
86 out of 96 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: over 3 years
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 12, 2008
Mark Brumbaugh
( mark(dot)brumbaugh(at)sbcglobal(dot)net ) | cancelled my account without notice, deleting everything without notice. Had an expired credit card. Now I can't get them to give me an authorization code to transfer my registrar
58 out of 69 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: over 3 years
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 7, 2008
Hans Le Roy ( -no email- ) | Do NOT choose iPowerweb. I was hosted with them for years and all was well, until one day things went wrong: web applications refused to work, I got PHP errors in plain HTML files, FTP account no longer working etc etc. Support was useless - they didn't even bother to actually reply to the support tickets.
I expect them to close down very soon now.
50 out of 53 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: 1 to 2 years
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 2, 2008
Tech Munky ( etm(at)fllzb(dot)com ) | Don' t ask them to help you, it only complicates your account. Customer Service is always horrible. Billing is a joke, you get what you pay for. This company purposely messes with your account until you threaten legal action. I've been offline for 3 months, and they don't really seem to care although they "assure there are engineers working to fix my problem 24/7" I've spent over 10 business days waiting on phone hell hold, and waiting for live chat responses for hours only to complicate the issue more with no resolve. At this point I am wondering if this is a real company, they make promises they do not intend to deliver.
99 out of 106 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web host review | Time Hosted: 1 to 2 years
| iPower Web Rating (0.5 out of 5) | | | Cost | | | Customer Relation | | | Control Panel | |
January 25, 2008
Jim Mason
( jimmason[at]cinci[dot]rr[dot]com ) | Being that this is my first website and Ipower was my first hosting company I didn't realize how bad this company was until they forced me and my website to a new server.
The server switch rendered my site useless and I was down for over a month and I never recovered because they never fixed the problem.
it was truly a nightmare and my biggest mistake was thinking that Ipower was going to help and they never did. all the prior complaints are true. 2 hour waits were not uncommon just to be disconnected or given the run around. the tech support was ungodly.
the only thing that took me by surprise is that they did refund my money. I wan not expecting that. maybe they are realizing the hole they are in.
well, it was a wake up call. now I use Servint, It costs much more but the speed and the reliability and the tech support is top notch. If you own a website for the sake of running a business don't be foolish, not only would I avoid Ipower but I would avoid shared hosting altogether.
But I would have to say that Ipower is a true bottom feeder at this point. Do not do business with this company !
78 out of 82 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web hosting review | Time Hosted: 2 to 3 years
| iPower Web Rating (0.5 out of 5) | | | Customer Relation | |
December 14, 2007
Alan Carlson ( alan[at]carlsonpe[dot]com ) | Do not under any circumstances use Ipower. In the old days (2002-2004), Ipower was a great deal with great customer service. Now it is wait on the phone for hours only to get someone who says they can't help you, but they will create a service ticket. In the last two years, I have not had a service ticket answered in less than 3 days. Contacting billing is impossible. They do not reply to emails, or answer the phone. I have not been able to contact billing in over two years! I am now transferring my domain, I have been working on it for 9 days and still counting.
I would not use them if they paid me!
55 out of 59 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web host review | Time Hosted: over 3 years
| iPower Web Rating (2 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 27, 2007
Liberty Tsighis ( libertyt[at]gmail[dot]com ) | I have hosted multiple sites with ipowerWeb for over 4 years now, and they recently updated their old platform to vdeck3.0. I have not been able to access one of my accounts for over two months and when i call the 1-866 help number I am on hold. The first time i was on hold for one hour and 10 minutes and finally had to hang up, the second time the same thing happened and I have still not been able to get ahold of anyone at customer service to gain access.
I have invested over 2.5 hours of time on the phone and have still yet to speak to anyone. I am at a standstill and am horrifyingly frustrated. I will be moving all of my accounts to a new host before the end of the year. I am thoroughly diappointed and frustrated. Who has 2 hours to wait on the phone, with no expectations set as to what i will need when i actually get to speak to someone?
54 out of 63 Top Web Hosting users found this webhosting review to be helpful!
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ipowerweb.com support can respond to this iPower Web web hosting review | Time Hosted: 6 mo. to 1 year
| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 17, 2007
B. Hafford ( kll451[at]hotmail[dot]com ) | Their poor customer service sinks the deal - make sure you search online for the many horror stories about it. We have contacted tech support by phone or online chat numerous times, and they are consistently backlogged, ignorant, and/or incompetent. Our web site has been unavailable for days at a time, with just lame excuses and no firm timeline for problem resolution. (This is on a single page web site - no commerce, no video, just some images and text. Inexcusable.) Avoid them like the plague unless you REALLY feel lucky.
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| iPower Web Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
November 4, 2007
John Caughman
( big_friggin_indian[at]hotmail[dot]com ) | I have given up on Ipowerweb !! For two weeks now, I've been sitting on hold, trying to contact SOMEONE who can come up with answers.. I've received a bunch of emails with conflicting advice, spurious changes to the accounts, while they are screwing around with changing their servers, (at least I think that's what they are doing!), and I cannot log on to my sites to upload files. They, at one time, supported FrontPage extensions, then they stopped without informing me. So I got an FTP program to do some uploading. I can't get it to work on BOTH sites -- only on ONE... They have a muddle of pages (HUNDREDS of THEM !!), in their so-called HELP site, and none of them are helpful, as all they do is direct you to ANOTHER incomprehensible page....
It's a hell of a way to run a business !!!
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