General Impression Serving as the web hosting division of Add2Net, Inc., the staff and technical support team at Lunarpages has an established seven year history in the web hosting industry. This is relatively long considering that most web hosting companies are overnight operations and in reality you need a company that will always be around. Lunarpages has earned a reputation as a provider with superior customer support and a solid web hosting data center. Unlike most web hosting companies, you can always get through the phone line with Lunarpages. Also, the $6.95 monthly plan offers everything you need in order to make the presence of your business successful on the web.
Price & Cost Effectiveness - Category Rating 79% Lunarpages offers decent pricing on their web-hosting plans. For a mere $6.95 a month, you receive 350,000 MB space and 3,500 GB bandwidth They also offer a $21.95 web-hosting package, which has double the amount of features. But for most users, the $6.95 is sufficient enough. In addition, you also get unlimited toll free support with all web hosting plans, which is not so common among web hosting companies. One of the many options available is to purchase ASP and JSP on the Linux platform.
Data Center (toured) - Category Rating 78% Lunarpages uses Dell Power Edge 2650 servers, with their data center located in downtown Los Angeles. Their latest servers are quad Xeon 2.4 GHz Xeon processors, with 6 GB of memory and three 70 GB Raid Disk Drive. Compared to other web hosting companies, they dominate over any other server offered by any Web Hosting company. They currently use state of the art net infrastructure equipment and plan to offer many new features in the future such as load balancing. Furthermore, they are connected to premium Tier-1 Backbone providers and are multi-home with Level3, Genuity and Cable and Wireless. As a result, you will get above average web hosting performance and reliability that other providers normally charge a premium for.
Customer Service - Category Rating 87% Customer support at Lunarpages is superior and they are very responsive to your questions. Even e-mail support questions always get answered in a timely manner. This is very different from any other web hosting company out there. Accounts are usually setup the same day after they verify the order with you over the phone within thirty minutes to one hour. It is essential that a working phone number be inputted into the system in order for your account to be setup immediately.
Control Panel - Category Rating 85% Lunarpages currently utilizes the latest version of the CPanel 9.1 control panel. The features are pretty much the same to other CPanel, such as mailbox modification, password changes, ftp login modifications, statistical information, and so on. CPanel doesn't offer any web-building tool, but for web hosting administration it offers the user an easy and intuitive interface along with powerfully packed features.
William J. Kornik III for web-hosting-top.com, 12/17/2006
Coupons/Promotions
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Special coupon!!! $25.00 off, perfect for the purchase of 12 or 24 months hosting, Coupon Code: WebHostTop25
Our primary focus is supporting our customers' needs: each plan provides 24-hour toll-free customer support, membership to our web forums, and tools to simplify website ownership.
Lunarpages solutions are at the forefront of industry standards, and are powered by Dell PowerEdge servers, the most innovative and secure servers in the industry. Our most popular Basic Web Hosting package is an incredible value at only $6.95/mo, and includes:
* Up to 5000MB storage
* 400GB of bandwidth
* $700 in Coffee Cup Software FREE
* Free Domain Name for Life
* Special Offer on Webhosting Transfers
* $2.99 Domain Registrations
* Frontpage extensions
* MySQL, PHP, PERL, ASP, Python and JSP
Customer Testimonial for Lunar Pages:
"I love your services and appreciate the help I received working with you"
Igal<igalr@site123.com> / www.site123.com
"I always treated suspiciously what they usually call cost-effectiveness. I mean great web space and bandwidth offered plus all those extra features for an immensely low price. It often seems too good to be true, and quality is not the issue to save on, I think. That's why I purchased a package with Lunar Pages- not the cheapest perhaps, but providing all necessary features to support my launching online business. And because they offer scalable packages, I can always upgrade to other features for future enhancements. That is what I call cost-effectiveness! Thanx a lot!."
Peter Kovgan ( peter dot kovgan at gmail dot com ) at: 2008-04-26 Time Hosted: 3 to 6 months General Rating note:
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100 out of 104Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I've paid for the anonymity , they charged me it's OK.
But after several months I've occasionally discovered that ALL my contact information opened to ANYBODY in the WHOIS search engines.
Imagine yourself seeing your telephone number and home address exposed to ANYBODY in the entire world, when you desire quite the opposite!
I complained to their billing department, asking for compensation.
Then I received a response from technician, that "fixed my problem".
I complained, that problem is already can't be solved by simple fix, because I had several months of security broken and I've paid for that my money!
Then several responses from them, each of them dedicated to make you feel like an idiot, because you feel, like a deaf people speaking to you!!
In additional , their control panel is hardly accessible sometime, several times I was unable to edit my pages. They are overloaded and they are really "cheap", that means "cheap" quality of their hosting and neglectful support.
The worst experience I've had EVER!!!!
Kimberly Theidon ( ktheidon(at)aol(dot)com ) at: 2007-12-30 Time Hosted: 6 mo. to 1 year General Rating note:
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98 out of 105Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Lunarpages is an unethical company. I cancelled, repeatedly, my account with them because customer and technical assistance was abysmal. They continued to charge my credit card, ignoring both my email and voice mail messages indicating I was terminating my contract. They have charged my Visa card with my authorization and refuse to reply to my messages. I have reported them to the Better Business Bureau and would like to save others from the bad experience and exploitive practices of this company.
james ( kkiey02 at hotmail(dot)com ) at: 2007-12-10 Time Hosted: 6 mo. to 1 year General Rating note:
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55 out of 63Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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this is one of the worst hosting companies i've ever met. don't even think about this comapny you will get into huge trouble. if you want to experience it then try them, it's 30 day moneyback.
Paco ( paco(at)phoenixrisingclan(dot)com ) at: 2007-10-21 Time Hosted: 6 mo. to 1 year General Rating note:
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82 out of 88Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I am very very happy with these guys. I have not experienced any of the probs listed previously. The customer service is top notch, always friendly and quick to respond. The deals are great for the price.
The only problem I have ever had with them was a threatening to suspend my account due to spam abuse, which was something that wasnt my fault at all. They worked with me very quickly to get it resolved and even do checking up to see if I had had any more issues with it.
I dont think you can go wrong with these guys, if you can understand we are all humans that is. :)
Bill Jones ( mesquite at southwestwoodcrafts dot com ) at: 2007-10-01 Time Hosted: over 3 years General Rating note:
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90 out of 96Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I have been with LP almost since the beginning and have watched their support and customer service decline over the last 2 years. I'm currently looking for another web host because I can't get any support from their email request or from their forum. I think their problem has been rapid growth and they are over whelmed. I would not recommend them unless they can turn around to what they were 6 years ago.....doubtful :(
Patricia Lake ( perfectharmony3(at)gmail dot com ) at: 2007-09-06 Time Hosted: over 3 years General Rating note:
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90 out of 92Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I don't know where the other reviewers have been hosting, but I've been with Lunar for 4 years now and have experienced very little of their complaints. Only once or twice have I really ever had to talk to their support technicians due to erros, and both times everything was resolved over the phone in a matter of minutes!
Honestly, I've never been with another host and never would want to. Lunarpages' customer support is amazing, respectful, and extremely fast. Their phone support is no longer 24/7 and not toll free, but if you send them an email that's free and they've always gotten back to me in less than a few hours so waht's the big deal?
They're reliable and I've been here for a long time. Great price, never gone up for me (in fact, they lowered the price :D) and I contnue to get all the new offers they give to NEW customers. Love them and would always recommend them!!
ML ( michyann17(at)hotmail dot com ) at: 2007-07-30 Time Hosted: 6 mo. to 1 year General Rating note:
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83 out of 88Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I'm not sure where the high customer support rankings for LunarPages come from. First of all, they do NOT offer toll-free customer support anymore - you have to pay to sit on hold for up to an hour when the system dumps you into a mailbox that is full. Second, many of the customer support reps are rude and overall incapable of solving problems or unwilling to try. Third, LunarPages wants its customers to use the online HelpDesk (and after launching the new site for it, they removed the toll-free help desk number to force customers to the online help desk) but it has been down for days. Plus, it generally takes a day or two just to get a response from the online help desk; and at that I've been waiting three weeks for the latest problem to be resolved.
I'm also not sure about the quality of their servers. The first one we were on went down for a week, and a testimony to the poor quality of their customer support is that after a few days of interrupted service from the server when we finally contacted the help desk we were told the server was operating fine. It was another day or two before they realized the server was NOT fine, and then a few more of waiting for the repair before we finally insisted that our site be moved to a functioning server so that we could conduct business.
I would not recommend LunarPages, am sorry that I have in the past, and will be switching to a new host imminently.
michael ( ajaj932 at hotmail dot com ) at: 2007-07-13 Time Hosted: 6 mo. to 1 year General Rating note:
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88 out of 98Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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i totally agree with scott, joe and phile below. this is one of the worst hosting companies i've ever experience. there have been lots of system trouble, so often db errors and very slow downtime for 7 months. if you have an e-commerce website don't even think about this hosting you will regret your decision as soon as signing up.
Joe ( prophetsev at gmail dot com ) at: 2007-06-24 Time Hosted: under 1 month. General Rating note:
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62 out of 71Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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The worst company. No support unless you call them like 20 times. They hang up on you. They dont sell what they advertise. I purchased a reseller account, the i found out that, I cant host any other sites but my own. Hello Thats not a reseller, that just basic hosting. The price was 95 bucks. they told me that in order to host other websites, I need to purchase more resellers. One reseller account per website at 95 bucks a pop. Needles to say i took advantage of the 30 day money back guarantee.
Scott ( vbassassin at scipisc dot com ) at: 2007-06-22 Time Hosted: over 3 years General Rating note:
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63 out of 68Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I was disgraced by lunarpages after a small misunderstanding. I created and hosted a website similar to speedyshare.com for a few months along with about 5 other websites (nothing special, read only ones). Then all of a sudden my account got suspended and ALL my sites were taken offline!
I asked why and they said it was because i had a file hosting script on my site (the script that allowed people to upload files and view them on my site). They also said in the same email that my account has been permanently suspended and i will get the remaining year of my hosting refunded. Then within 24 hours they had not replied to ANY of my 3 emails to them and they refunded my money to a card number that no longer exists! i can not get any contact with them now and i can not get access to 5 domain names they registered for me!
They have totally crippled my websites leaving me in the dark and being ignorant about it not even waiting for my reasoning or anything! Total disrespect and i will never be using them again! I have been with them for over 3 years and I am now switching to bluehost.
Kind regards,
Scott
Phil ( phil at gr8-productions dot co dot uk ) at: 2007-04-24 Time Hosted: 3 to 6 months General Rating note:
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113 out of 183Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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After suffering the nightmare that is 123-reg in the UK, I have moved my sites, and most of my clients sites, to Lunar Pages. I wish I'd done it earlier - I'd have slept better sooner!
Cost is particularly good for those of us in the UK at the moment because of exchange rates.
On the RARE ocassion I've had any problems, email response has been very quick. Not just problems (and that's probably stating it too strongly), but general questions are treated with respect and answered promptly. I even had the guys and gals at LP help me sort out a PHP form, which is beyond their remit really - fabulous support.
It's only 'cos I'm mean that I haven't rated any "10s"!
No hesitation whatsoever recommending these folks.
