Review about midPhase - completed on 2007-02-17 - by Thomas Sinclaire
General Impression midPhase Services, Inc
In just a few years midPhase has grown from no customers to over 40,000 customers. They grew from a couple home offices to their current facility in the heart of Chicago. They grew from one server to hundreds of servers in their private cage at Equinix Chicago. Their staff grew from two to over 30 in two offices.
Mission Statement
midPhase Services, Inc. aims to provide the absolute best web hosting by focusing on speed, price and reliability.
General Overview
midPhase Services, Inc. is a privately held web hosting and Internet services company based out of Chicago. midPhase provides budget, shared, advanced and other types of web hosting services to a wide range of clients ranging from small business to individuals. Providing a robust technological base, and reasonable pricing, midPhase is able to offer customers an unbeatable value.
midPhase is able to distinguish itself from countless other providers by offering an incredible value to our customers. This combination of advanced products and affordability has helped midPhase retain a record breaking growth pattern, faster than the industry average every month since inception. Unlike most webhosting providers, midPhase owns all of the hardware it uses. midPhase does not rent or lease servers.
Customer Focus
When they designed their products, they did so with the average small business in mind. What do small businesses want in a web hosting account? For starters, to be able to build a website and setup E-mail without paying a designer to do it for them. Small businesses need hand holding, and they are ready and happy to help.
Company Location
One of their largest advantages is their location. Their home office is directly across the street from the tallest building in the United States, the Sears Tower in Chicago. Being located in the Chicago Loop (the Central Business District is refered to as the 'Loop') has many advantages, quick access to their datacenter (which is just down the street) and an advanced, reliable fiber and power infrastructure already in place.
Their offices are proudly located inside the Brooks Building. The Brooks Building was recently recognized as a Chicago Historical Landmark.
Data Center (toured) The idea of building a datacenter was considered, but it was later decided to leverage the investment made in an existing datacenter. In December of 2003, midPhase signed a lease with Equinix Datacenter of Chicago. The company began offering one package, which orginally included only 600MB of disk space. In its first six months, the company had grown to over a thousand customers.
Contact Information and Support
Address midPhase Services, Inc.
223 W. Jackson Blvd. #600
Chicago, IL 60606 , USA
Billing & Support SystemLog into billing/support for midPhase Technical Support & Customer Service : 24 Hours per Day - 365 Days per Year 1-866-MIDPHASE (Toll Free Phone) | 1-312-386-1640 (Local Phone) | Support: support@midphase.com
Sales & Billing : M-F 9:00AM-5:00PM Central Time 1-866-MIDPHASE (Toll Free Phone) | 1-312-386-1641 | Sales: sales@midphase.com | Billing: billing@midphase.com
Merchant Processing : M-F 8:30AM-4:30PM Pacific Time (in partnership with) ProcessingPoint, LLC. | 1-760-632-0100 | 1-312-276-8160 (Local Fax) | Sales: sales@processingpoint.com
General Fax 1-888-846-8731
Thomas Sinclaire for web-hosting-top.com, 02/17/2007
Coupons/Promotions
Code offered by midPhase [Coupon code/Promo Code midphase.com]
"The best step I've taken after 8 years of having my website online, has been selecting midPhase. Amazing support and great value"
from Sergio Bustamante
"I've been with several webhosting companies over the past several years, and to this day I have not regret making midPhase my final switch! Thank you midPhase!"
David K ( david at davidksmith(dot)com ) at: 2008-04-14 Time Hosted: 1 to 3 months General Rating note:
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66 out of 77Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I've been building websites since 1995 and have dealt with many hosts. midPhase ranks near the bottom of the barrel. Two months of technical nightmares that are not all resolved yet. Hidden fees. Deceptive advertising ("No hidden fees!"). Support is a joke--tier 2 techs are in the Ukraine, and some do not speak English, yet try to communicate--when they get around to it. Would only recommend midPhase for someone I wished to see suffer.
Billy Flanagan ( ) at: 2008-04-10 Time Hosted: over 3 years General Rating note:
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76 out of 83Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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I switched to midphase several years ago after my old host's service started to fall apart. The experience was great... back then, midphase was the best host I'd ever had. Very little down time, very responsive when my site did go down, very friendly. On the rare occasion that I had significant downtime, they credited my account, which wasn't necessary, but was very nice.
For the past year or so, I've been getting more and more frustrated with them. I have frequent downtime. Their tech support are all Russian or Ukrainian or some such, are difficult to communicate with, and are rather rude. My questions go unanswered.
Now I'm researching other webhosts to see where I want to move my site, and I find that even the services they offer are overpriced. I'm finding webhosts that offer several times the amount of space for the same or less money.
I'd avoid them.
Rolan ( getguides(at)yahoo(dot)com ) at: 2008-01-13 Time Hosted: 1 to 3 months General Rating note:
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56 out of 62Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Very bad experience with mid phase. It was the first host I had ever used, so I was very new. I signed up for 1 plan and was told I could upgrade my plan later. Not knowing what I was doing I upgraded and was charged for to set up fees. I explain this to the manager, but was rude.
Took a lot longer to come on line than I was told. Had lot of problems with site staying up,hard to get to the right office, keep getting switched around. Hosting one place, service another?
May be they have gotten better but I would not recommend them.
Marion Adachi ( Tymber at cfl(dot)rr(dot)com ) at: 2007-11-17 Time Hosted: 1 to 2 years General Rating note:
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68 out of 78Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Joined 4 other hosting sites before I could find all the things I wanted, nothing hidden like 2 tech support questions a year - then $10.00 each or ask a question on Sunday and get an answer on Thursday if you are lucky.
MidPhase was suggested. Cautiously I tried it looking for al the gimmicks and catches. Started over 2 years ago and just when MidPhase was expanding, and adding servers. There were outages, too many for a while but when they had everything settled last June 2006 it was a GO and still is. BTW customers who did have those outages were given rebates... how many do that???
Tech support - what more do you want when you e-mail it's answered in less than an ½ hour 24/7. T MidPhase figured it out... problems and questions don't just happen between 8 - 5pm and never on Saturday or Sunday. Online chat is 24/7 and have never been disappointed or put off.
A message for all those unhappy people from early 2006, COME ON BACK.
I recommend MidPhase to everyone and so far no lost friends just a lot of Thank you.
This is not a paid commercial just comments on how much MidPhase has been improving and continues to improve all the time.
Marion TymberCreekFabrics.com
STRAIGHTALK ( webmaster(at)straightalk(dot)biz ) at: 2007-08-31 Time Hosted: over 3 years General Rating note:
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55 out of 58Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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developers plan; Midphase use to have a great service but, in the past few months they have hired lots of un responsible customer service agents if you go look at there site it's advertised with a 24/7/365 days for live support but now during the weekend you can't get a hold of no one, and when you finally do (talking about few hours) their is one guy and he has the least bit of knowledge of how to get something fixed...
that being said, even in the weekdays you'll get the customer rep asking you to write a ticket (to the russians) which on the other hand it like writing english and being answered in russian because they will answer you with what ever they well please. and before you know it you have spent ( 6 ) six long hours writing back and forth when a simple phone call can do the trick (but only if the guy their some training on how to fix a problem) seriously I suggest to find a better hosting company...
I'm waiting few more months and will be moving tried to canel but I get nothing in return and I have just paid my yearly quota so will use some of it before I do a switch..
Mid-Phase customer service SUCK BAD, the servers are great hell you don't have to speak to them (not the tech.)
This is my website www.straightalk.biz
Peter ( peter at herrainco(dot)ca ) at: 2007-06-23 Time Hosted: 6 mo. to 1 year General Rating note:
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85 out of 88Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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These guys can't even maintain power to our server. Absolutely terrible service and support. We call them at least 3 times a month because our server goes down when their power goes out.
The are completely useless!!!!!!
David Fredericksen ( df248(at)adelphia dot net ) at: 2006-11-05 Time Hosted: 1 to 2 years General Rating note:
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183 out of 301Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Avoid these people if you need your site up.
They have had 2 incidents this year and their customer support was appalling.
2 days ago my site went missing. Contacted their support and they did respond quickly telling me that had server problems but that they were fixed. I still could not access my site through a browser (ftp was good). I went back and forth and finally an admin told me "Sorry, it's your ISP" even though the problem was consistent on 2 completely different networks.
I was shocked at this callous response and told the admin he was incompetent.
Shortly I received an email telling me my site was suspended until I apologized. ???????????. I promptly switched Hosts.
This is outrageous behavior from a customer service department.
Stay away from these people..
Kevin ( speshal_K(at)yahoo(dot)com ) at: 2006-01-14 Time Hosted: 1 to 3 months General Rating note:
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176 out of 328Web-Hosting-Top users found this review to be helpful! Did you find this review helpful?
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Horrible experience with billing and quality of services. Avoid!!
I filed a complaint with the Illinois state attorney general and suggest others do the same. It's the only way we can hold businesses like midphase accountable.
