Tamara ( noteboxx at gmail dot com ) at: 2008-06-01
Time Hosted: 1 to 2 years
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Control Panel note: | 92 out of 99 Web-Hosting-Top users found this review to be helpful!
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I have not had any great issues with Mid Phase. The support has been good and hardly any down time at all. I was reading about all the complaints and was quite surprised. So far so good for me with Mid Phase. :)
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David K ( david(at)davidksmith dot com ) at: 2008-04-14
Time Hosted: 1 to 3 months
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Control Panel note: | 66 out of 77 Web-Hosting-Top users found this review to be helpful!
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I've been building websites since 1995 and have dealt with many hosts. midPhase ranks near the bottom of the barrel. Two months of technical nightmares that are not all resolved yet. Hidden fees. Deceptive advertising ("No hidden fees!"). Support is a joke--tier 2 techs are in the Ukraine, and some do not speak English, yet try to communicate--when they get around to it. Would only recommend midPhase for someone I wished to see suffer.
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Billy Flanagan ( ) at: 2008-04-10
Time Hosted: over 3 years
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Control Panel note: | 76 out of 83 Web-Hosting-Top users found this review to be helpful!
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I switched to midphase several years ago after my old host's service started to fall apart. The experience was great... back then, midphase was the best host I'd ever had. Very little down time, very responsive when my site did go down, very friendly. On the rare occasion that I had significant downtime, they credited my account, which wasn't necessary, but was very nice.
For the past year or so, I've been getting more and more frustrated with them. I have frequent downtime. Their tech support are all Russian or Ukrainian or some such, are difficult to communicate with, and are rather rude. My questions go unanswered.
Now I'm researching other webhosts to see where I want to move my site, and I find that even the services they offer are overpriced. I'm finding webhosts that offer several times the amount of space for the same or less money.
I'd avoid them.
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Rolan ( getguides(at)yahoo dot com ) at: 2008-01-13
Time Hosted: 1 to 3 months
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Control Panel note: | 56 out of 62 Web-Hosting-Top users found this review to be helpful!
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Very bad experience with mid phase. It was the first host I had ever used, so I was very new. I signed up for 1 plan and was told I could upgrade my plan later. Not knowing what I was doing I upgraded and was charged for to set up fees. I explain this to the manager, but was rude.
Took a lot longer to come on line than I was told. Had lot of problems with site staying up,hard to get to the right office, keep getting switched around. Hosting one place, service another?
May be they have gotten better but I would not recommend them.
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Marion Adachi ( Tymber(at)cfl dot rr dot com ) at: 2007-11-17
Time Hosted: 1 to 2 years
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Control Panel note: | 69 out of 79 Web-Hosting-Top users found this review to be helpful!
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Joined 4 other hosting sites before I could find all the things I wanted, nothing hidden like 2 tech support questions a year - then $10.00 each or ask a question on Sunday and get an answer on Thursday if you are lucky.
MidPhase was suggested. Cautiously I tried it looking for al the gimmicks and catches. Started over 2 years ago and just when MidPhase was expanding, and adding servers. There were outages, too many for a while but when they had everything settled last June 2006 it was a GO and still is. BTW customers who did have those outages were given rebates... how many do that???
Tech support - what more do you want when you e-mail it's answered in less than an ½ hour 24/7. T MidPhase figured it out... problems and questions don't just happen between 8 - 5pm and never on Saturday or Sunday. Online chat is 24/7 and have never been disappointed or put off.
A message for all those unhappy people from early 2006, COME ON BACK.
I recommend MidPhase to everyone and so far no lost friends just a lot of Thank you.
This is not a paid commercial just comments on how much MidPhase has been improving and continues to improve all the time.
Marion TymberCreekFabrics.com
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STRAIGHTALK ( webmaster(at)straightalk dot biz ) at: 2007-08-31
Time Hosted: over 3 years
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Control Panel note: | 55 out of 58 Web-Hosting-Top users found this review to be helpful!
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developers plan; Midphase use to have a great service but, in the past few months they have hired lots of un responsible customer service agents if you go look at there site it's advertised with a 24/7/365 days for live support but now during the weekend you can't get a hold of no one, and when you finally do (talking about few hours) their is one guy and he has the least bit of knowledge of how to get something fixed...
that being said, even in the weekdays you'll get the customer rep asking you to write a ticket (to the russians) which on the other hand it like writing english and being answered in russian because they will answer you with what ever they well please. and before you know it you have spent ( 6 ) six long hours writing back and forth when a simple phone call can do the trick (but only if the guy their some training on how to fix a problem) seriously I suggest to find a better hosting company...
I'm waiting few more months and will be moving tried to canel but I get nothing in return and I have just paid my yearly quota so will use some of it before I do a switch..
Mid-Phase customer service SUCK BAD, the servers are great hell you don't have to speak to them (not the tech.)
This is my website www.straightalk.biz
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Peter ( peter(at)herrainco dot ca ) at: 2007-06-23
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 85 out of 88 Web-Hosting-Top users found this review to be helpful!
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These guys can't even maintain power to our server. Absolutely terrible service and support. We call them at least 3 times a month because our server goes down when their power goes out.
The are completely useless!!!!!!
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David Fredericksen ( df248 at adelphia(dot)net ) at: 2006-11-05
Time Hosted: 1 to 2 years
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Control Panel note: | 183 out of 301 Web-Hosting-Top users found this review to be helpful!
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Avoid these people if you need your site up.
They have had 2 incidents this year and their customer support was appalling.
2 days ago my site went missing. Contacted their support and they did respond quickly telling me that had server problems but that they were fixed. I still could not access my site through a browser (ftp was good). I went back and forth and finally an admin told me "Sorry, it's your ISP" even though the problem was consistent on 2 completely different networks.
I was shocked at this callous response and told the admin he was incompetent.
Shortly I received an email telling me my site was suspended until I apologized. ???????????. I promptly switched Hosts.
This is outrageous behavior from a customer service department.
Stay away from these people..
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Kevin ( speshal_K(at)yahoo dot com ) at: 2006-01-14
Time Hosted: 1 to 3 months
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Control Panel note: | 177 out of 329 Web-Hosting-Top users found this review to be helpful!
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Horrible experience with billing and quality of services. Avoid!!
I filed a complaint with the Illinois state attorney general and suggest others do the same. It's the only way we can hold businesses like midphase accountable.
http://www.illinoisattorneygeneral.gov/about/email_consumers.jsp
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