Elijah Marks ( elijahmarks at gmail(dot)com ) at: 2007-07-13 Time Hosted: 3 to 6 months General Rating note:
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74 out of 83Web-Hosting-Top users found this review to be helpful!
Wow this server pronto place blows chunks!
I agree with most of the reviews here server pronto sucks BAD!
At first it seems good until you see that yes thier server uptimes may be good, but they are slower than my 9 and 10 ywear old kids computers. And thier internet conenction is slow or saturated or something.
Then when you try to cancel they demand a 30 day written notice and on a form which asks more informatuion than they asked when you signed up.
And if you dont renew they charge a $300 non payment fee for not renewing.
Forget trying to email them it has taken me 6 weeks to get a response.
And I only got a response after I started forwarding thier lame 15 emails a week back to them for a few weeks.
Email them 30 times and they may respond. This place is by far the worst place I have ever hosted anything in 15 years.
If it was free, It would be ok but this crappy place isn't worht paying $30 a month for.
AVOID AT ALL COSTS!
Chis Scholm ( cscholms(at)gmail dot com ) at: 2007-06-21 Time Hosted: 2 to 3 years General Rating note:
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58 out of 61Web-Hosting-Top users found this review to be helpful!
Serverpronto is a very realiable company. I've hosted my websites for many years now and they key is the staff. There is one person that really helped me out when i ran into troubles for being editing files that i shoulnt have. To make sure you get a real good service, i recommend you to add the code PAJS01 into the comments box on the orders sheet.
This person will setup your server at a good timeframe and will provide you with support 24/7.
This is a good choice to host your website.
Princing and service is the most important when it comes to webhosting or just by having a server for any use.
R8uM6KN8gO ( v0mCw(at)iF08baB dot com ) at: 2007-01-13 Time Hosted: 3 to 6 months General Rating note:
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80 out of 181Web-Hosting-Top users found this review to be helpful!
Hi! Very nice site! Thanks you very much! tjxLdce4vf
Jamie Fleet ( insectcollector(at)gmail(dot)com ) at: 2006-12-04 Time Hosted: under 1 month. General Rating note:
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66 out of 166Web-Hosting-Top users found this review to be helpful!
Okay, so I bought a dedicated server from serverpronto becasue they seemed so cheap...but I guess the price reflected the package I got.
When I signed up I was told it would be 24 hours for my account to be active...so 24 hours when my account was not active, I opened up a support ticket saying my account was not active. One day after, I received a reply (yes, a whole day), saying they were sorry, and it should be processed soon. Anyway, the following evening my account was finally active, which in total took 3 days.
So, I follow the instructions on my email to log into the contol panel, and it said username and password not accepted! So, again, I opened up a support ticket, and told them my problem. For the second time, I had to wait a whole day for my reply, when they explained that there was a problem with the username and password I had assigned, and they had reset it. No appology or anything from them.
Wow, 4 days later and I was able to login to my account. It was quite complex, first time using webmin so I was just getting to know my way around. About 20 minutes of configuring a few settings on it, it came up as page not displayed. Anyway, tried it the next day, on different browsers, PC's, etc, and still came up as page not displayed. So, I went to file another support ticket. But...in the process, I was then told I had used up my allocated 2 support tickets per month, but had the option of buying more support tickets! Well, I was fuming. After paying the $103 for the first month and the setup costs, I felt I was being taken for a ride.
So, time to cancel my account. Looked at the terms and conditons, and for me to cancel my account, I had to print of a cancellation form, fill it out, photocopy the front and back of my debit card, photocopy my passport, and mail it to them! All of this, just to cancel my account. But, once the account was cancelled, this was not over. They claim it takes 30 days to cancel an account, in which time the following months payment WILL be processed to your card. So, in total, I would have paid $133 for a dedicated server, that was nothing but dedicated.
Anyway, if you have read this far, I hope you can see that I am slightly annoyed, and the best advice I can offer you, is DO NOT USE SERVERPRONTO. They are the most unreliable, money guzzling hosting company I have ever met. Shame I hadn't read up all of the other bad reviews about them before I bought my account.
Kevin ( presidentus(at)gmail(dot)com ) at: 2005-11-02 Time Hosted: 6 mo. to 1 year General Rating note:
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300 out of 431Web-Hosting-Top users found this review to be helpful!
I am a UNIX sysadmin , (for 11 years) , and know what I am doing also to create a stable working web serving enviroment .
OK , well , I thought their Cheap , however they explain this is due to economies of scale .. Well , dont believe it They lie! .. heres what they do ..
They supply you unstable hardware (which locks up / reboots itself at least 3 - 4 times per month) ,, they then take upto 36 hours to reboot a server that has locked up .... Then they charge yo $29 for the privelage of getting the reboot (yes per reboot) .
Also , if you wish to contact them about any issue , dont bother trying to call them.... They have an answering service on the west cost , that forward 'messages' to them in Florida .. So , you use the helpdesk system , however , if you raise more than three tickets per month , then you get slammed with $15 per ticket (remember you cant call them , and you may be wanting to inform them of some severe network outages , etc ... it costs you ! )
To begin with , it seems that they do not run these charges on new customers ,(as they would be out the door quicker than a quick thing ) , however they wait a few months , untill you are in a false sence of security , then whammo , the charges start to roll in ,,, and theres nothing you can do about it .
They could have been so good , however , they are THE worst thing you could do , if you require 'Cheap Reliable Dedicated Hosting' .. Look elsewhere , please , I wish I did before I was stung for over a thousand dollars (I did have a few servers with them!) of *charges* for poor service, and poor quality.
Im not ranting here , only giving a real life insight as to how the "Most Affordable Dedicated Server" provider runs its business model (ps , your also locked in for upto 60 days in their TOS , and need to write to them to cancell ...) .. Save yourself some sleepless nights , and some $$$ , choose another hosting provider ...
Ash ( spankme at kiwibiker dot co dot nz ) at: 2005-08-13 Time Hosted: 3 to 6 months General Rating note:
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320 out of 469Web-Hosting-Top users found this review to be helpful!
I rented a server from ServerPronto to run a LAMP server for my forums sites and I had noting but unreliable service and support. I have been working 15 years as a UNIX administrator and I know how to run a reliable server.
It started with emails from my server bouncing back because ServerPronto IPs were on many BAN lists due to them allowing their servers to be used by spammers.
The first sever they provided me with would often reboot itself or just crash. When ever I submitted a ticket to get the server restarted, it would often take up to 12 hours before being actioned.
I asked to be provided with another server due to the current one having serve problems, but they still charged me for the change.
And the new server has rebooted itself once and it has now crashed again. It's been 6 hours since I submitted a ticket to get it restarted and I am still waiting.
I've had enough and I will be looking for a new sever provider.
