StartLogic General ImpressionStartLogic is a leading provider of Web-hosting solutions and services for global business. Across the globe, businesses depend on StartLogic's easy-to-use, advanced and reliable load-balanced architecture, as well as responsive and knowledgable customer service to power their online presence.
StartLogic offers a full line of solutions for personal, business, government and education customers, including:
# Hosting services for your Web site and other important data.
# E-commerce solutions that enable your business to sell over the Internet.
# Security measures to protect your information assets.
# Applications that help make your business more productive.
# Search-Engine optimization to get your site seen by a larger audience.
At StartLogic, they believe the key to the best business relationships is a thorough understanding of customer needs, priorities and expectations. They also believe that satisfied customers are the result of providing prompt, dependable and worthwhile service. They always strive to deliver innovative products and state-of-the-art technologies that meet the ever-changing requirements of their customers.
They are devoted to providing their customers world-class hosting and e-business solutions at an affordable price.
StartLogic Data CenterStartLogic utilizes two data centers in the Boston, MA area. Combined, they occupy over 2400 square feet of space, comprised of over 800 Servers and half a Petabyte of storage. Each center is equipped with:
* 7/24 security
* Both data centers run on N+1 power (both A/C and D/C)
* and have the same network architecture and equipment.
Their solid, secured network infrastructure is comprised of a pooled server environment, which gives virtually any server on their network the ability to access Web site files when a request occurs. This means that the first machine available will be the one to serve a customer's Web pages, giving their customer sites faster loading times and fewer service interruptions than traditional hosting infrastructures.
Their front-end network consists of:
* dual redundant M7I routers
* 2 firewalls incorporating IDP technology cross-connected to the outside world with BGP border gateway protocol.
Site data is parsed by our dual Big Iron load balancers and is then managed by their DELL servers, which are split into application pools (Web, FTP, incoming mail, etc.). This type of architecture allows them to customize each machine to the service it performs, which means more density per box, and ultimately, faster and more reliable services. No pool lives entirely on one rack. Therefore, even the loss of a rack's switch or its power will not take that service pool down.
Their network-attached storage enables any machine to access a customer's data. Every machine is clustered with another identical machine that will seamlessly take over if the primary unit crashes. These units are also backed up to another set of storage units that have a mirror copy of the data in case of disk failure in the primary units. An estimated 5.5 gigabits of storage are processed per second through servers.
StartLogic Customer SupportEveryone at StartLogic is fully committed to your complete satisfaction. Thousands of businesses, from all over the world, depend on their advanced, easy-to-use and reliable hosting solutions as well as their award-winning customer service, to power their online presence.
They are so confident that you will be fully satisfied with your Web-hosting package that up until 30 days, we will completely refund your hosting fees, "no-questions-asked."
How can they make this incredible guarantee? Every team member at StartLogic is committed to providing you with the best customer service in the industry. Backed by rock-solid technology, 24x7 toll-free technical support and their 99.9% uptime guarantee, StartLogic has earned one of the best reputations in the industry.
Unfortunately, the domain name fee is non-refundable. It is registered for the time requested when you ordered. However, should you decide to discontinue your service, your domain name will remain registered to you and they will be more than happy to assist you in transferring it if you choose.
Disclaimer: Their guarantee does not apply to any of the following: setup fees, domain name fees, reseller accounts, virtual accounts, dedicated servers, overages or professional services.
About StartLogicStartLogic is a leading provider of Web-hosting solutions and services for global business. Across the globe, businesses depend on StartLogic's easy-to-use, advanced and reliable load-balanced architecture, as well as responsive and knowledgable customer service to power their online presence.StartLogic offers a full line of solutions for personal, business, government and education customers, including:Hosting services for your Web site and other important data. E-commerce solutions that enable your business to sell over the Internet. Security measures to protect your information assets. Applications that help make your business more productive. Search-Engine optimization to get your site seen by a larger audience. At StartLogic, we believe the key to the best business relationships is a thorough understanding of customer needs, priorities and expectations. We also believe that satisfied customers are the result of providing prompt, dependable and worthwhile service. We always strive to deliver innovative products and state-of-the-art technologies that meet the ever-changing requirements of our customers.We are devoted to providing our customers world-class hosting and e-business solutions at an affordable price.
Contact StartLogic
Address for Postal Mail
StartLogic, Inc.
919 E. Jefferson St, Suite #100
Phoenix, AZ 85034 , USA
Address for Legal Inquiries
Christopher Gonzalez
General Counsel
111 E. Broadway, #210
Glendale, CA 91207
Support SystemCommunity Forums Where customers help customers
Sales : M-F 9am - 7pm (MST)
1-800-725-8064 | sales@startlogic.com
Billing : M-F 9am - 7pm (MST)
1-800-725-8064 | billing@startlogic.com
Support : 24/7/365
1-800-725-8064 | support@startlogic.com
Jason Chaing for web-hosting-top.com, 06/01/2009 |
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| | | | | [provided by paid service from Alexa Web Information Service] | Contact Information for Start Logic | Company management by advertising at startlogic dot com [login]
Last update: 2009-06-01 19:02:44 GMT | | Owner: | Hosting Inspectors, Web Hosting Manager | | Web Site Title | 301 Moved Permanently |
Start Logic is web hosting company targeted for countries: United States
| | Statistics for www.startlogic.com | | Site in business since | 13-Aug-2003 | | Links to the site | 684 | | Popularity Rank (1 best) | 6349 | | Site language | en | | Website details www.startlogic.com | | Website Name Servers (DNS) | MX::mx-mg.startlogic.com:66.96.142.50
ns1.startlogic.com:66.96.142.100
ns2.startlogic.com:65.254.254.136 | | Web Server Type | Apache | | Web Site IP | 96.17.138.193 | | Website Location:Country/State/City | United states / Massachusetts / Cambridge [See Hosting in United States ] |
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startlogic.com traffic Reach per milion
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| | Testimonials | Customer Testimonial Start Logic ( startlogic.com StartLogic ) |
| | "I received wonderful support from your side, especially from Steve, I very much appreciate his service and quick and fast response and willing to help. He was accurate in his answers and brilliant in speed and help. I wish I could have such support and supporter all the time from all the companies I'm dealing with." from Silvester Petras
" Everyone at StartLogic has been very helpful getting my web site on line. When I signed up for your service, it was amazing how fast my web site was put on line and how many inquiries I got within the first few days." from Ellen | | StartLogic Hosts 50,000 Web Sites - March 29, 2006 - Web hosting provider StartLogic (startlogic.com) announced on Tuesday it now hosts 50,000 active customer Web sites. Having only 20,000 customer sites a year ago, the company has experienced a rapid growth over the past 12 months which it attributes to its customer service, fair prices, and feature-rich plans.
"Our great prices and packages help us obtain new customers, but it is our customer service and value-added customer benefits, like our customer forums, that keep them here," says John Raygoza, GM for StartLogic. "These happy people tell others, and that's another reason our customer base continues to grow."
StartLogic is currently offering its ProLogic Web site hosting plan starting at $4.95 per month. The ProLogic plan offers 15GB of disk space, 250GB of Web traffic transfer, e-commerce solutions, marketing tools and free Web building software.
Founded in November 2003, the Phoneix, Arizona-based StartLogic provides Web hosting services to small and medium-sized businesses. The company also recently won the Reader's Choice Award for 2005 from 100Best.
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| | Date | Total Domains Start Logic [Estimated only] | Situation [Gain domains or Loss domains] |
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| August 30, 2010 | 128252 domains | -242 domains | | August 23, 2010 | 128494 domains | -144 domains | | August 16, 2010 | 128638 domains | -170 domains | | August 9, 2010 | 128808 domains | -164 domains | | August 2, 2010 | 128972 domains | -17581 domains | | Quick and brief overview of few months from previous years | | December 28, 2009 | 146553 domains | -401 domains | | December 21, 2009 | 146954 domains | -18825 domains | | December 29, 2008 | 165779 domains | +215 domains | | December 22, 2008 | 165564 domains | +45341 domains | | December 31, 2007 | 120223 domains | +527 domains | | December 24, 2007 | 119696 domains | |
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| Time Hosted: 2 to 3 years
| Start Logic Rating (0.5 out of 5) |   | | StartLogic Features |  | | StartLogic Cost | | | StartLogic Customer Relation | | | StartLogic Control Panel | |
April 27, 2010
Debra Williams
( totalpr[at]bellsouth[dot]net ) | They will automatically withdraw the cost of the website, but the site itself will not display and customer service is HORRIBLE. They are rude, can't give any explanation as to why you are experiencing the problem even if you haven't touched the site in more than a month. They pretty much accuse you of the problems with the site even though it is their manuel work that has caused the situation. No refund or extension on the site for the time is was paid for but didn't display. Startlogic has many complaints and the BBB has been unsuccessful in getting any response and they are no longer a part of the BBB.
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March 28, 2009
dazzlecat ( catwhipplebiz at gmail dot com ) | Startlogic took my money without notifying me and then charged me $35 dollars to CANCEL my subscription!
Last week I noticed that $85 had been taken out of my bank account by Startlogic. I called to ask them why and they said it was for website hosting. The website they say they were "hosting" hadn't been active in over a year. I don't remember having signed up with them but with the information they had on my email address and other info, I felt that if I disputed it, I would lose.
So after about 45 minutes of trying to get them to refund the $85 dollars, I finally gave up and told them to take the damn $35 cancellation fee and give me back the rest of my money.
I did not receive any emails from Startlogic saying that my site was up for renewal and that they would be automatically taking money from my bank account. Unlike other website services that I have used, they don't seem to think this courtesy is necessary.
I also can't believe Startlogic charges a cancellation fee! The guy on the phone told me that it's clearly stated in the agreement when I signed up. Although it isn't listed ANYWHERE on there website policies. I can only assume its listed in really tiny print in some obscure place that no one ever reads.
Bottom line: DON'T give Startlogic your credit card or debit card number because they will take your money without warning you, and then they will charge you $35 to give it back. Theives!!!
78 out of 88 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | StartLogic Features | | | StartLogic Cost | | | StartLogic Customer Relation | | | StartLogic Control Panel | |
December 4, 2008
HF ( noway at jose dot com ) | Awful, just plain awful. They have gotten worse every year! They talked me into upgrading to ProLogic so I could merge three accounts. I had all sorts of problems getting this up and running. Mostly the new content worked on new domains I registered, but transferring in existing accounts was a nightmare. When I finally got all the content over, I went to cancel an account and despite their claims it would be taken care of, OVER A YEAR LATER they claimed it was still active and they were billing me! They then tried to say I needed to CALL to cancel, even though they acknowledged MULTIPLE support chats, support tickets, and emails requesting this. Never could get the servers to reroute to the new account to see upgraded content for existing domains. Of course now I'm in a pinch and need to either renew or cancel and while I am working on this, THEY DELETED ALL MY EMAIL BUT STILL HAVE NOT CLOSED MY ACCOUNT!
51 out of 60 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | StartLogic Features | | | StartLogic Cost | | | StartLogic Customer Relation | | | StartLogic Control Panel | |
October 7, 2008
Nancy Daniels ( nancy(at)persona(dot)ca ) | I signed up with Start Logic and it accepted my credit card immediately without a problem. That was the only thing in their entire system that has worked! Problems from day 1. As soon as I signed up and my money was taken problems started. I demanded my money back as they said it would take 48 hrs for my problem to be fixed. I could sign up with a new host and be up and running in hours instead of having to wait 48 hours for these people! Well guess what. It's still not working and its been 30 days. I did manage to get my website up and running but still can't use the provided software! I have had to use outside software to get my site up. None of their promotional software is worth a dime. You HAVE to upgrade to the paid for stuff! Tech support apologizes well. They have it down to an art! F1 for sorry for the inconvenience F2 for Sorry for all the trouble this has caused you. Then I get told they are escalating my ticket through to their supreme director. (yeah sure like I am an idiot! lol). 3 weeks ago I was told my issue was fixed. Last week I was told it would take 2 hrs. 2 days later I was told it would take 4 hrs. This week I am still waiting for it to be fixed but then came across another issue! My brand new account says that my promotional code for google adsense is too old to use! The provided software doesn;t work. I have been on with tech support EVERYDAY and nothing has worked right. I will NEVER recommend them and won't ever use them again. If it wasn't for my client signing up with his credit card I would have cancelled by now. I will make sure no other clients sign up with them EVER!
80 out of 83 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | StartLogic Features | | | StartLogic Cost | | | StartLogic Customer Relation | | | StartLogic Control Panel | |
September 7, 2008
Steve Fisher ( sefisher6(at)gmail(dot)com ) | I signed on with Startlogic for a year thinking it was going to be a pleasant experience; I even bought the updated backup service they offer. Total $72.35
FIRST: their servers have gone down several times.
SECOND: when I called customer support to ask why their servers were down I got the basic we're sorry line. Okay, then I asked a basic question about using a certain part of their control panel they call Vdek and the girl couldn't answer the question and she told me that I should take my business somewhere else. Wrong answer! I told her maybe I'll just do that and I did!
THIRD: here's the kicker, I canceled within the allotted 30 day time period and when I tried to get my refund I was put on hold sometimes for over 10 minutes and each time I am told that I should expect a refund within the next 10 day's. What a bunch of crap, I first asked for my refund on July 8th. 2008 when I cancelled, today I was told the same story and that it would be another 7 to 10 days, It is now, August 28 2008. I would never recommend Startlogic to anyone!
As of this postin September 8th. 2008 I have yet to get a refund!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
August 20, 2008
CDVCC ( cdvcc at spartanburgdv dot com ) | I went with them based more on the ease of use that was claimed and the over ratings it had received (pricing was not as important). The one feature that really interested me was the CM4ALL builder and I went with the ProLogic package. I tried setting up a Domestic Violence using them it was the worst it's ever been my misfortune to use. I did not find the builder overly useful and was in fact not the most user friendly package I have ever used. Then the kicker, you are only allowed to create 9 pages with it. If you want more then that you have to upgrade to a CM4ALL package, which was something like $14 a month for what I needed. When I inquired about it I was informed that was true but gosh, they most have forgotten to put that on the package details page. After about 2 hours I tried using the online help, which did not work for the entire hour I tried (using the phone was not practical at that time). Finally, I went ahead and cancelled the account. There was a 30 day money back guarantee of which I was only 3 hours into so I was told there would not be a problem with getting my money back (less the cost of the domain name). It’s now been 19 days and I have yet to get a refund, after twice being promised it. It’s a scam. I ended up going with “Host Gator” and could not be happier; they have given me exactly what they promised and their help system works. I can understand an occasional problem, but when nothing works and everything that was stated was a bunch of BS, then there is definitely a problem. Not worth the hassle.
56 out of 63 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | |
June 26, 2008
Phil Stanley
( phils[at]socal[dot]rr[dot]com ) | I transferred my site over about a year ago when my Canadian hosting company raised their prices. Everything went very smoothly, and I was up and running in less than 48 hours. This time We started on a Friday afternoon to transfer a client's site and realized on the following Wednesday that the site was still on the former company's servers. When I contacted sales and then tech support they told me it was our job to go into THEIR Registrar and change the name server information. When I said that no one had told us this and if I hadn't called we'd have gone down when we shut down the other account, their response was: "Then you would have learned you had to do it." Wow! They are a bit cheaper, but not worth the hassle. I didn't mention having to spend about 6 hours in their chat window and on the phone nursing the whole initial process along. (Should I have suspected something was wrong when their tech support guy, Samson, didn't know what I was talking about when I asked how Delilah was?).
67 out of 70 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (1 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
June 8, 2008
elawcase ( elawcase[at]gmail[dot]com ) | Startlogic people are pretty nice overall. I spoke to one really helpful tech support person because there is a problem with their server. The server is currently blocked in China. China is a big market and I have a few websites that cater to China. Thus this was a big problem. Strangely enough, their main website Startlogic is not blocked. So not sure why mine and other people who hosted on the same server was blocked. The other issue I had was the virtual folders which was not working. The include virtual files just didn't work but finally after one week, they fixed it. I had written around 15 emails to get the server working okay and then later, the server was blocked and I had to just throw in the towel. I asked for a refund and it took a little work and they asked me to call. Finally, I was refunded.
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| Start Logic Rating (4.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 22, 2008
Mona ( islandscribe(at)gmail(dot)com ) | I'm a complete novice at web-building and I built my site using a SiteDelux template on StartLogic in just a couple of days. The StartLogic support was fast, courteous and very helpful. They went ahead and fixed some things I didn't even ask for. I've had my domain name parked there for a couple of years, and after reading some of the negatives about them, I almost didn't sign up again when I was ready to build my website. I'm glad I did. I have absolutely no complaints so far. (I'm using ProLogic)
80 out of 81 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
May 22, 2008
anna ( aniklarz[at]remax[dot]net ) | I used Start Logic because of it is a number recommened. I am very disappointed in their hosting and their service. I run into trouble with creating a very simple website, and have been asking for help for over two weeks - all I get is excuses and no solutions. Would not recommend!!!
78 out of 79 Top Web Hosting users found this webhosting review to be helpful!
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startlogic.com support can respond to this Start Logic hosting review | Time Hosted: 6 mo. to 1 year
| Start Logic Rating (0.5 out of 5) | |
April 23, 2008
Star ( sellinggo(at)gmail(dot)com ) | Terrible company, they are trying to steal my money. They are trying to charge in my credit card every day. They are trying to steal my money. Terrible service. During seven months I have not hosting, even I had pay for it.
86 out of 91 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
March 24, 2008
joey ( joey at bpavstudios dot com ) | for the fist time in a hosting situation for me, that everything works.....super
72 out of 79 Top Web Hosting users found this webhosting review to be helpful!
Did you find this StartLogic review useful? YES / NO | Time Hosted: 2 to 3 years
| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 28, 2008
Mad in MS! ( db_dot(at)yahoo(dot)com ) | This is one of the sorriest web hosting companies with which i've had the displeasure to work. In 12 years of web work, I've never seen anything like the fiasco that is Startlogic. Really, they USED to be a great company. Now they are worse than the great they used to be. Subscribe to this company, if you wish, but as low as its price is, it's service is worse.
54 out of 64 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 28, 2008
DJ Digital Gem
( DJ_digital_gem[at]yahoo[dot]com ) | Well, I am a customer now but I am also a former employee and things have gone down the toilet since Startlogic/iPower Web/Dot5 Hosting (yeah, they were all owned by Thomas Gorny and all in the same building) were merged with Endurance.
First and foremost Endurance implemented a new billing system and control panel for their shared hosting accounts. This of us with VPS or dedicated accounts have been left out in the cold with NO tech support to speak of what-so-ever. I have wasted about 300 cell minutes just trying to get someone in tech support on the phone but I never have. I have submitted three tickets, sent countless emails and I took about two hours of my time compiling anything and everything tech support may need to resolve the memory allocation issue on my VPS (I am supposed to have up to 2GIGS of burstable memory but that is a joke!) and here is the response I received from them tonight...
"Thank you for getting back to us.
We apologize for any inconvenience this has caused you. In order to
assist you further, please let us know what exactly you wish to do, so
that we can assist you further with the required information.
If you have any further questions, please don't hesitate to contact us.
We are available 24x7.
Sincerely,
Derik Benson
Customer Support "
Can you say CANNED RESPONSE????? This is after I included pages from my logs, screen shots, and a complete break down of what the problem is! Their 24X7 tech support? They have about 50 "front line" TEMPS with no training that simply tell you a ticket will be submitted and then the issue never gets resolved because they just use ridiculous canned responses to run you in circles praying you will just go away.
Terrible service, their new control panel works like crap (domain manager and billing sections haven't worked for me at all yet!) and I hate to say it but they are going to be seeing a lot less renewals. Stay the hell away from Startlogic, iPower Web and Dot5 Hosting. They have an unsatisfactory record with the Better Business Bureau along with 140 complaints filed in just the past 36 months! 32 of those were never responded to by the company.... Their record speaks for them.
56 out of 63 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 20, 2008
Phil Stark ( peakguy[at]aol[dot]com ) | We switched to Start logic late in 07. SInce switching we have had a toal of 4.5 COMPLETE lost days for ALL of our small buisness email. I personally, still cannot use my email to send since the SMTP doesnt acknowlege me as a user and I am sick and tired of waiting 55-110 mins on hold to talk with someone. I would never recommend this company if you are a business. Who knkows hoe muc we lost due to their lack of attention to service. phil stark
74 out of 81 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 19, 2008
sean Katz ( seankatz(at)mac(dot)com ) | I signed up for an account with start logic. immediately I had trouble logging in to my site via 2 different ftp applications. I contacted technical support and spent an hour on hold. after speaking with support they issued a ticket. after 48 hours they had not even acknowledged the ticket. then they said hey were working on it. almost 72 hours later and it is not fixed
74 out of 79 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 15, 2008
Furry ( furryfuriends(at)hotmail(dot)com ) | I signed up for the ProLogic plan, was activated and ready to roll in less than an hour. That was the high point of my experience with this hosting company. Customer support is almost non-existant, bring a book for your wait times. 30 minutes was my best, 4 hours was the worst. And when you do get thru, the replies you recieve are lethargic and automated. You'd swear they were using macros to answer all of your questions. The server they put my on was blacklisted already, and when I asked them about this they told me it was my job to get MSN and Hotmail to take it off the blacklist. When I did ask for my 30-day no questions money back quarantee to be put into effect, I only recieved about 25% of my money back, and had to fight with them another month to get the rest. They even tried telling me that in order to get my refund, they would have to become the permemnant owners of ALL of the domains I had registered thru them, even though all I asked for was a refund on my hosting plan.
69 out of 74 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (0.5 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 14, 2008
Adam ( wp-admin at archgfx dot net ) | They deleted my database. After THREE DAYS they have yet to restore it. They have absolutely zero phone support, and their chat support operators will lie to your face about fixing your issues.
94 out of 104 Top Web Hosting users found this webhosting review to be helpful!
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February 14, 2008
-anonymous- ( -no email- ) | I signed up for this service feeling confident that I would be able to get a refund if I was not happy with the service. The boast a 30-money back guarantee, 24/7 on line chat help, 24/7 tech support. Unfortunately, once they get your money there is absolutely no service provided. Phone calls to their 800 number go unanswered... ooops I forgot, one department does ALWAYS answer the phone... that would be the sales department. E-mails are routinely ignored, support tickets ignored, tech help... non-existent. The alleged 'live chat' support has not worked since the day I signed up. I contacted my charge card company to see if they had a phone number on file. The number submitted with the claim for payment is a disconnected number... why was I not surprised about that!?
72 out of 75 Top Web Hosting users found this webhosting review to be helpful!
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| Start Logic Rating (2 out of 5) | | | Features | | | Cost | | | Customer Relation | | | Control Panel | |
February 12, 2008
Rishona ( Rishona at gmail dot com ) | Although they offered many features for with their hosting package, customer service and technical support were terrible. My website got corrupted somehow during an update of their servers and then they requested that I pay for a backup version of my site. Then, the next month, they disabled my account for "phishing"....although they admitted it the file had been removed from my site (by their guy) yet did not re-enable my website for weeks!
Nonetheless I'm bailing. Good luck!
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