Bob Boardman ( ) at: 2008-06-20
Time Hosted: under 1 month.
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Control Panel note: | 85 out of 88 Web-Hosting-Top users found this review to be helpful!
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Stay away from these guys..... go anywhere else.
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Julie Adams ( infojulieadams at yahoo dot com ) at: 2008-06-19
Time Hosted: under 1 month.
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Control Panel note: | 67 out of 73 Web-Hosting-Top users found this review to be helpful!
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THINKHOST - THINK AGAIN
We wanted to change to a "green" host but guess what? DON'T do THIS with THinkhost!!! Better to stick with the ones who have a good support center and services and then just buy trees to offset.
We have paid a 2 year contract with Thinkhost and when we wanted to transfer from our old hosting company we encountered the following:
1. we changed dns but we werent able to see the website; they didn't create the marinedream account in the hosting panel only after 3 support tickets they figured out that that was the problem. But still my question how to use ftp from a program instead of a panel after 8 support tickets I still haven't heard the answer
2. I couldn't get in the secured hosting panel for emails; they keep telling me they can get in - but hey that doesn't help me; I lost 3 days email because I kept waiting for them to solve the issue. Today I just had to go back to my old hosting company and guess what within an hour i can receive emails again
3. When you sign up they don't tell you that you cannot upload cgi files chmod 777; tjee and i just had application that needs 777;
4. I prepaid because they said 120 days money back guarantee -> FORGET that you will get a refund! After 3 days of hassle and complaints and giving them 3 days to help to get the service in order they refused to give it BACK! They want to steal from foundations like we are in stead of just giving the money back!!!
So my point: Dont use THINKHOST and just buy trees to offset your CO2; Dont make the mistake we did to trust them and that they will refund the money if you can't use the service.
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Elizabeth ( ) at: 2008-06-18
Time Hosted: under 1 month.
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Control Panel note: | 81 out of 82 Web-Hosting-Top users found this review to be helpful!
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Two weeks ago I pre-paid for two years of hosting with ThinkHost. I am still unable to use those services, because their password reset dialog is broken. Tech support is ONLY through an online ticket system that can take between an hour and a day to get a response. After ten days of complaints they offered to add three months of free hosting on to my two years. I asked for a refund, based on their guarantee. They are not forthcoming on the refund. Now I can't get access with the new password I chose when their back end was briefly not broken, and the password reset dialog is broken again.
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sk ( ) at: 2008-06-08
Time Hosted: over 3 years
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Control Panel note: | 86 out of 96 Web-Hosting-Top users found this review to be helpful!
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Unreal. I have never seen such terrible service. I am leaving this service (or lack thereof).
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Tim ( webmaster(at)soapalchemy(dot)com ) at: 2008-05-30
Time Hosted: 6 mo. to 1 year
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Control Panel note: | 60 out of 63 Web-Hosting-Top users found this review to be helpful!
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I have been designing websites for over 10 years and the people I have designed sites for have used a variety of web hosts and I have to say that this is the absolute worst host I have ever had to deal with.
The website is down for hours at a time with no way to figure out why, no one to contact and if, by some miracle a support ticket actually makes it to their office, they deny everything and say everything is fine. Simply reboot your computer.
Their customer service is lacking in every way possible, their "uptime" is not based on a 365 day year and even after signing up for their plan, they continue to spam you with hosting coupons to sign up with them.
Do yourself a favor and steer clear of these people. There are other green hosting options that have similar features and plans, so if that is what you are looking for, don't get it from this host.
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